Avant Homes Midlands estate agents in Derby and Swadlincote

★★★★★ 5/5

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Avant Home Wynyard

We are delighted with our new home. Avant have surpassed our expectations of buying a brand new home and indeed all of our reservations were unfounded. Their part-exchange process was very straightforward and fair. Matthew, their sales representative was very supportive, helpful and informative. The Customer Service and site staff have been excellent throughout. George, the Site Manager, is very attentive and reassuring and we are confident that once the snagging is complete we will have our perfect home. We are impressed with the build, design and the attention to detail and would highly recommend Avant Homes.

Alison · 11 June 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Huge thanks to Curtis and Lynsey who…

Huge thanks to Curtis and Lynsey who were fantastic throughout the sales process. Nothing was too much trouble for them to help us with the moving process.All the Avant staff and in particular Steve on site have been so helpful since our move in.We love our new home and would recommend Avant to anyone looking to purchase a new property.

Jo · 11 June 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Avant Homes Knaresborough

Just wanted to say big thankyou to Curtis, Steve & Lynsey great team at Avant Knaresborough.From start to finish I felt I could trust them to deliver a fantastic home, which they did.I would recommend people to buy Avant homes as the quality and service has been fantastic.

Gordon · 11 June 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Absolutely fantastic service from…

Absolutely fantastic service from beginning to end, even during this pandemic they have been more than helpful the team at Knaresborough Curtis , Lynsey and Steve have made us feel extremely welcome and we love our new home.Jamie best

Jamie · 11 June 2020 · Avant Homes Midlands Derby

★★★★★ 3/5

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mould

Had our home for 3 years now we had a lot of snags we got everything done. But 1 snag had to be done 3 times it was the seal on the bath it has come back again it is only at the shower end the mould is coming back this should not happen in a new build. It has got worse I sure they cannot of use the right seal. And the paint on the front door has starting to peel off again we had this done last year. This what I have received Good afternoon, Thank you for your email. I am sorry, as your two years defects warranty expired on 24 March 2019 and due to the length of time it has been since the issues were rectified I’m afraid I cannot arrange for someone to attend. I am sorry, Avant Homes are unable to assist further in this matter. Kind Regards Bethany OakleyCustomer Liaison Assistant

Sarah · 9 June 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Nothing but good things to say about…

Nothing but good things to say about the people we have dealt with during the process of buying our new home at The Lanes, Knaresborough. Curtis and Lynsey have been nothing but accommodating to anything and everything we wanted to discuss. Even to the point of loaning us an inflatable mattress for our pre-delivery first night and bringing me some stronger rawl plugs from home as mine weren't man enough for the job. That is really going the extra mile.Steve the site manager has also been brilliant.All in all a great experience.

Geoff · 8 June 2020 · Avant Homes Midlands Derby

★★★★★ 1/5

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Customer service is terrible

Customer service is terrible, many calls, hardly any action. You are fobbed off with the promised of action yet very little occurs. Still have approx 30 snagging issues left after 2 years including from poor quality tiling, faulty oven, faulty hive heating, faulty kitchen doors; replaced more than once due to pickling on the edges. Generally poor finish on what is supposed to be the wow factors, kitchen, staircase and bathrooms.The 'amazing' spec are actually quite cheap parts and looks terrible. Most of our estate has long term issues with Avant, as does the council as they've not even wired up the streetlights despite completing the paving.The house structure itself is ok, but when you live with the design you see its quite poor and wastes space.You're better off buying a basic build and paying extra from specific traders where you can monitor each job properly.Threatened me with lawyers when I put a fence up, but promise to remove but don't the lamp post they placed inside my boundary!About to complain direct to NHBC.Edit 06/06/2020 still not contacted despite comment below.This is normal :(

Chris · 6 June 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Cannot fault Avant

We moved into our Avant home just over a year ago and we are still as delighted with it now as were then. We are in Bishopton, part of a much larger development than just Avant. We initially were going with Stuart Milne, but after seeing the Avant show homes, we were sold. We have had a few snagging issues as any new house would, but the response and the service has been excellent, with each issue dealt with swiftly to our satisfaction.We have always felt that nothing was a problem, from reserving through to snagging - site staff have always been very helpful. It’s the best move we’ve made, totally delighted, Debbie Hubbard

Debbie · 6 June 2020 · Avant Homes Midlands Derby

★★★★★ 1/5

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Poor customer service

We bought an apartment in November, and we have been 3 months without an intercom so never know when anyone is outside with a delivery. We have contacted Avant several times, and they do not return your calls, or promise to get back to you, and don’t. It’s appalling. We have also been waiting for a faulty kitchen cupboard door to be replaced since the day we moved in. First it was stolen from their offices, the second door was the wrong size, and they never turned up with the third. Now they aren’t returning our calls or say the will get back to us, and don’t. They try to use Coronavirus as an excuse, which is pretty poor considering this has been going on before the Coronavirus problems even started!The finish of the flat is not great. We have had to paint door frames ourself as the painting done was poor and patchy. If we wait for Avant we would wait forever, and some of the plastering work leaves a lot to be desired.Come to discover that this company is all top show, but when it comes down to helping their customers, they don’t give a monkeys!!!We have raised a formal complaint Stage 1 with the Refional Head of Customer Service, or whatever she claims to be. We are supposed to receive an acknowledgement within 24 hours. 12 hours on an no acknowledgement. We aren’t holding out hope of getting one. Suppose that is the fault of Coronavirus too.UPDATE 30th MAY: The Head of Regional Customer Services contacted us. Made us a promise that someone would contact us about the intercom not working by yesterday afternoon, and this has not happened. She does not respond to emails unless you complain on Trustpilot by the look of things. We have given her until Tuesday or we will be escalating our complaint. Very poor show!UPDATE: June 2nd were advised that the intercom will be fixed at 10am tomorrow. Not before time we say!

M · 2 June 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Chacefield View

Loving my third Avant Homes at Chacefield View, Denny. With lockdown only a few weeks after move in, has given me time to paint and do the garden to how I like it. Would highly recommend of course.

Graham · 1 June 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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I love my new house

I love my new house. Avant have been brilliant at fixing any small problems that I have had with the house. The site manager Ian and sales advisor Jenny are amazing at helping you.

Amy · 30 May 2020 · Avant Homes Midlands Derby

★★★★★ 1/5

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Do not buy a property from these… Cowboys

Do not buy a property from these cowboys (Avant). For over four years I have being chasing them to get the snagging list done still waiting. So now I am taking the to the small claims court and I would advise anyone still having issues with the cowboys (Avant) to do the same.

Steve · 23 May 2020 · Avant Homes Midlands Derby

★★★★★ 1/5

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Do not buy a Avant home.

Five years later still waiting for the snagging list to be completed. There customer service is pathetic do yourself a favour and don’t buy a Avant home.

Steve · 23 May 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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House in Denny

We bought a house from Avant site in Denny and moved in 3 weeks before lockdown. The sales and site staff have been excellent throughout an during these difficult times have been in regular contact. The house is as expected and built to a high standard. We have a few minor remedial items to be attended to but nothing major and can wait until lockdown measures ease.

Jane · 20 May 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Great Customer Service

I’m really impressed with the service I have received from Avant Homes. All of the team at Purbeck Village have been very helpful and friendly throughout the whole process especially Hollie who has done a great job at keeping me informed during the Lockdown which has delayed my move. During this stressful time, Hollie and Christine were very reassuring and now I’m really looking forward to being able to move to my lovely new house in a few weeks time. 😃

Jane · 16 May 2020 · Avant Homes Midlands Derby

★★★★★ 4/5

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Danetre Place Avant Homes

We are very pleased with what we hope to be our forever home. Natalie from Avant Homes at Danetre Place was absolutely brilliant throughout the whole process. Paperwork was chased throughout the whole process which helped with the smooth chain and finally completion of our new house. We’ve been living in our new house for a couple of months now and not had any issues. We are very pleased with the overall finish and build quality of our new house.We have very minor snagging issues which is expected with any new house but Laura at Customer Service keeps in contact with us regularly and we are sure these issues will be sorted once the restrictions of lockdown are lifted. If your thinking of buying a new build I would definitely recommend Avant Homes

Samantha · 14 May 2020 · Avant Homes Midlands Derby

★★★★★ 1/5

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I can't believe it's called building

I can't believe what I keep finding, as time goes on living in our house from these "builders". Despite having found the customer service to be so poor during the first months. I was particularly shocked when four months after buying the house, some builders turned up, dug a hole in our front garden and planted a tree, without so much as a word to say they were doing so. Calling customer services, left me in a circular conversation with a particularly skilled and evasive service agent, who the company has obviously trained in their typical "wear you down" "fob you off" tactics. The agent refused to let me speak to anyone who would deal with the issue, while insisting that I had to address any complaint to her. However, when I did so, she simply replied that it wasn't something she could deal with...again and again, round and round. As a professional advocate, I felt obliged to take on her challenge and we continued this circular conversation for over 40 minutes, without as much as a care from the customer service agent, or any concern about me, the customer and why I was upset at someone entering my garden and digging a hole in it without permission.Nowadays, everything I uncover doing alterations just shows how badly this building work was botched. I do remember the site manager justifying it when we first looked round saying they had to make these homes poorer quality, as they were cheaper than their other ranges, but I still thought they might have been built by professionals. I am regularly astounded to find the way things were "botched together" again and again.Really, really disapointed. I remain shocked over poor customer service during the first couple of months, when we took posession, and the abject failure to deal with snagging issues repeatedly during those months. We even had a plumber run away one time within a month of buying the house, never to return, when he saw what he had been subsequently brought in by the builders to fix. But this house just keeps coming up with more gems of rank beligerance.I'll be glad to be out of it soon.Afternote: I find it interesting that the company's immediate response to this review is to try and have it removed, rather than trying to contact me, the customer, to try and resolve anything....speaks volumes - steel yourself before buying.

Andy · 12 May 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Reserved a home at the Highstonehall…

Reserved a home at the Highstonehall site in Hamilton and have to say that the sales team have been amazing. Very keen to help us where they can and have shown flexibility along the way. Unfortunately, we needed to pull out of the purchase due to the Covid Crisis so I cannot comment on the build however, the customer service is excellent and (in particular) Sandra, couldn’t do enough for us. We hope to return at some point in the future to buy from this fantastic house builder.

Alan · 8 May 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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Excellent - Hawfinch Place, Avant Homes. Brilliant Homes, Great Teams, Fantastic Experience

The whole experience with Avant has been excellent. Starting with the sales teamLead by Beth at Hawfinch Place, they kept us up to date every step of the way, ensured we were comfortable with our decisions at each stage, and were on hand to answer any questions we had.After completion the site team lead by Ben kept in regular contact to make sure everything was going smoothly and to ask if we had any issues. Most problems we found were small and resolved within a few days and others that have taken longer have only done so because of COVID-19. Ben was even kind enough to source some carpet protectors for us on moving day.The central customer services teams have been great, again keeping regular contact with us even during lockdown to ensure everything has been okay. They’re responsive and helpful when issues are raised and have ensured quick turnarounds where possible.The build itself is great. The finish and quality of everything from the paint on the walls to the look of the kitchen and bathrooms is excellent. There has been cracking around the bannister and some door frames but these were expected with a new build and can easily be repaired. Importantly there have been no issues that have been dangerous, structurally critical or extremely aesthetically unpleasing, and that extends beyond our home to the wider site which has been kept tidy and secure (apart from the wind picking up a bit of sand and dirt - can’t really help that).Overall we are very happy here in our new home, and would heartily recommend Avant to those looking for a new build property, especially the Hawfinch Place site. They do say that moving is the most stressful thing you can ever do, but in our experience that simply hasn’t been true - I’ve only done it the once so I’ll leave it to you to decide if that’s because of Avant or luck, but either way we enjoyed the experience, love our new home, and are looking forward to living as a family together here for the years to come.

Kyle · 5 May 2020 · Avant Homes Midlands Derby

★★★★★ 4/5

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Danetre Place - Daventry

We absolutely love our new home from Avant Homes. Nat J & Rob (sales office) have both been great and guided us through our purchase. If we've had any questions they have always replied & if the answer wasn't known we would receive a reply within the promised time scale. You as their customer are their priority.We did find it frustrating/stressful having to chase the 'internal PX teams' for the various purchase process stages to be actioned, (not the site office as they were chasing for us too). Laura, (after sales on site) has been great too, she keeps us updated with any snagging we may have (unfortunately, you can't escape it in a new house), everything is being addressed, it may not be overnight but there are lots of houses on the development that Laura deals with. We have no concerns, we know Laura will sort whatever snagging we have.All Avant's tradesmen have been polite, turned up on time & cleaned up after themselves.The team on site are very professional, friendly & approachable. Nat & Laura have maintained contact through COVID-19 to offer support, they've not disappeared.Should we ever move from our new home we would definitely purchase from Avant again, we are very pleased with the quality & workmanship... mind you that's so long as we have Nat & Rob to help us along the way with Laura waiting.

Dann · 28 April 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

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A pleasure from beginning to end

A pleasure from beginning to end. We love our new Avant home, it is completed to such a high standard and is everything we wanted! Hollie in the sales office has been amazing, so lovely and incredibly helpful and most importantly, always did what she said she would do. Fabulous communication at all stages, even through these difficult times Hollie ensured we were kept up to speed with progress, facilitates plot viewings and completion.I would not hesitate to purchase an Avant home again (if we ever decide to move!) Thank you Hollie and Avant.

Thomas · 15 April 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

Trustpilot

Thank You

From the very first contact all staff were extremely helpful and informative. Most importantly they always, yes always, did what they said they would do. When there was an issue that needed resolving it was easy to talk it through and get an answer.On moving in the house was completed to a high standard and whilst there were (and no doubt still will be) a number of snagging issues, which you expect in a new build, it was and is easy to report them and they have been resolved, one by one and the people who have turned up to sort things out have been polite and engaging whilst being professional.Even in these exceptional and difficult times we have continued to have contact and updates and we are confident that issues will be resolved once it is possible for trades people to enter our house to do so.We can only speak highly of the level of service we have received from Avant Homes and their staff. Additionally we are absolutely delighted with our new home and we are looking forward to many happy years here. We have got over the inevitable stresses of moving, with a great deal of help from the Avant team.We would like To go on record to express our thanks to you all and we wish everyone at Avant the very best for the immediate future.Andy and Maggie Street

Andrew · 8 April 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

Trustpilot

The great customer service doesn't stop even after completion!

We were first time buyers and reserved our plot on the ten locks quarter development in June 2019, with an estimated completion months of October to December 2019. We'd had our eyes on Avant homes since 2017 and often went into the sales office to keep up with the development at Foxton Place. Close friends of ours had purchased a home with Avant on the development and had a good experience, so we finally decided to reserve a property at Ten Locks Quarter. Kath, our sales advisor was absolutely wonderful throughout our customer journey. She wasn't pushy or sales orientated which we loved, as when visiting other developers the sales person would apply so much pressure it put us off buying with them! Kath was straight forward, honest & informative which helped us keep level headed during this stressful time. We had one issue with the property but this was quickly resolved and we were kept up to date with the properties progress by Kath. We moved in start of February 2020 and the after sales team, Laura, Richard and Graham have been great. Our minor snags were completed by Graham within days! Avant are so lucky to have an amazing team at Ten Lock Quarter and Kath, Graham, Richard & Laura are a credit to your company. We love that they often check in to see how we are getting on which we appreciate! I hope they get the recognition they deserve for their hard work, dedication and exceptional service. We also loved the welcome package on move in day, lovely touch! Sales & Site Customer service - Amazing, House standard - Amazing. We love our first ever home so thank you!

Emma · 7 April 2020 · Avant Homes Midlands Derby

★★★★★ 5/5

Trustpilot

Great first-time buyer experience thanks to Avant.

I had a great experience with Avant Homes at their Mapplewell site. The staff were very helpful, and constantly kept me updated with the build progress. A week before the move the site manager took us around the house, and this was REALLY useful. My advice, take a pen and paper with you as the amount of important stuff that gets covered is mind-blowing! The site manager did a great job and helped me to get to know everything in the house in great detail. The house could have done with an extra hoover and a once over on exchange day, but that's just me being a little picky! Overall, a great experience with Avant and would recommend to anyone, especially first time buyers!

Tom · 27 March 2020 · Avant Homes Midlands Derby