Avant Homes Midlands estate agents in Derby and Swadlincote

★★★★★ 5/5

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Can't fault them to be honest

Can't fault them to be honest. Love the house, great build quality, great customer service. After sales for snagging they are on it! They are not happy until you are happy. I was nervous about buying a new build but Avant and their staff have exceeded what I expected. I would recommend buying an avant new build. Great team at Tornley Quarter

Emma · 29 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Woodyard Park Nottingham

I am very pleased with the quality of my new home from Avant - Woodyard Park development. Carla was very friendly and informative throughout the process from reservation to completion and the site team were also great. When I moved in to my new home there were a few snagging issues but they were sorted quickly and they also changed my turf without hassle which was damaged due to being water logged. Overall, I am very pleased with my new home and can highly recommend Avant Homes.

Yousar · 26 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Don't buy it new, let someone else fix avants failings.

The house isn't that bad but they use sub contractors for everything. This wouldn't be an issue if avant customer service team were half decent people but they are not. I purchased a house from them in 2019, I'm now out of the 2 year warranty period but still have issues they refuse to deal with. All issues have been reported to avant within the 2 year period but they have failed to attend appointments they booked on multiple occasions. When they finally turned up to inspect defective glass from ford windows (I've lost count of how many times the glass in my bi fold doors has been replaced, it's over 5 and the most recent is the worst one yet) avant technician said there was a clear defect in the glass then after hearing nothing from avant I chased the issue up and spoke to Courtney, she was the one who tasked the technician to inspect the glass. She then told me that avant technicians were not qualified to say if the glass was defective or not. It took over 5 months for their technician to come and then they tell me his opinion is worthless.The road into the estate still has sharp exposed grates which I reported in December 2021 when it damaged our tyre at a cost of £210 (many people on babington quarter have suffered up to £1000 of vehicle damage) customer services said they would "raise it with the site team" but the sharp grate is still there. Avant are useless, whatever you do don't buy a new house from them.3 years down the line when the unfortunate person that got it new has rectified the issues avant left them with has sorted everything out it will be a nice house

John · 26 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Avoid Avant

I have contacted the support email that Avant send out to contact them over however only received the same copy and paste reply that numerous other residents on the estate have received about apparent issues on the estate regarding sewers. The estate was finished some time ago with everyone now moved in and as soon as that has happened avant have upped sticks to the new estate they’re building next door. The roads are in atrocious condition with severe pot holes, damaged speed bumps and bolts used for securing the speed bumps sticking out of the ground. They say that the roads haven’t been done because of an issue with the sewers yet can’t go into any further detail about this and no sign of them getting sorted any time soon despite them flying through the houses in the Vanburgh Gate estate next door. The roads are now at a point where they are dangerous especially the speed bump at the top of my street in Barley Gate. The roads have caused damage to my car which was mentioned on the email but this was ignored in the copied and pasted reply they sent back. As soon as people have moved in the customer service vanishes and has left a sour taste in many residents mouths. First and last time I will buy an Avant home.

Jack · 25 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Very poor customer service and communication, sites left incomplete

Before completing this review, I emailed the support email address (which Avant have quoted in response to many reviews below mine) regarding Barley Gate on 14th March (10 days ago) and have received no response.A copy of the email I sent is outlined at the bottom of this review.The issues with this company are as follows:- Once the houses on a site are complete, support is nowhere to be seen- We were told that the road and paths could be finished but there has been no indication at to when this will happen. We were told this would happen over a year ago.- Avant are currently making swift progress on their new site (Vanburgh Gate) which is adjacent to ours and there is no sign of work being done to finish ours. Residents have even moved into their homes on that estate!- The maintenance of the road is non-existent, paths aren't safe to walk on, speed bumps are damaged and pot holes aren't fixed. Our end of the estate has not seen a road sweeper since we moved in.- Avant have attached advertising boards to the fence/nearby area on Barley Gate to promote their new houses on Vanburgh Gate. This is a bit of an insult as they haven't finished the job!My main concern is that once Avant have sold their plots on an estate, they have made their money and want to move on. We were impressed with their sales pitch about high quality homes and customer service initially but now this is not the case.This is the email I sent to Avant on 14th March:Good morning,I expect that a number of residents may have been in touch regarding the unfinished roads on this estate. I have been at my property for 18 months and am disappointed to see that the road surfacing is still incomplete despite the building work being completed a long time ago. There are residents that have been living here a lot longer and I'm sure they are frustrated too.I distinctly remember being told by the site manager that January 2021 was the target date for this work. My wife contacted the local support team and the response was along the lines of: there is no target date for completion because there needs to be work done on the drains. My wife then asked when the drainage work would be fixed and the response was that there was no confirmed date.This is particularly disappointing, considering that there is a very busy Avant building site (Vanburgh Gate) with a lot of productivity and houses going up quickly right next to our estate. A big sign has also appeared on the fence outside our house advertising the properties on that estate. I hope you can understand how this is frustrating for residents on the Barley Gate estate.I am hoping that you can offer some answers to the following questions:When will the remedial work be completed on the Barley Gate estate?When will the road surfacing be completed on the Barley Gate estate?When will the paths be completed? I don't feel they are particularly safe for childrenCan you explain why building work on Vanburgh Gate is being prioritised when Barley Gate is incomplete?Why does the road surface cleaner miss out the road leading to Lamorbey Walk when it goes round the estate?Kind regards,

Tom · 24 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Disappointing

Misled during the sale, some really poor workmanship mainly with subcontractors, 8 months on still more budget jobs and very poor after sales. Would personally avoid buying from this company.

Bryn · 22 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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POTENTIAL HOMEBUYERS:: APPROACH WITH CAUTION!

On buying my first home, I was cautious and AVANT had glowing reviews and a very attractive incentive package. Therefore I proceeded and was initially met with a massive headache as this particular spec of houses was undervalued causing issues with my mortgage. This got resolved rather quickly and everything proceeded like a dream to the point of getting the keys and identifying the first few snags. It quickly became apparent the site manager was paying lip service to customer complaints and had to be constantly contacted in relation to taking any action on his promises. Some of the easier snags to repair were done after repetitive request. However 12 months on, after been passed on to the customer liaison officer and reassured she would take my frustrations seriously and do everything she can to resolve the issues. 12months on from moving in to the property I am far from reassured. I am irritated and disappointed in the sheer lack of customer care Avant offer. It is quite evident once the house is purchased they are no longer interested in customer satisfaction. I am a shift worker who has been extremely flexible in providing my availability to contractors for them to arrive late or not at all. There has been occasions where simple repairs such as a bathroom tile have been carried out a number of times, non to a satisfactory level and most making a worse job of it than the original issue. I have been told it will look “fine when we seal OVER it”. I used the largest sums of my incentive package to have turf and fencing at the rear of the property. Only for the grass to be dead in places on handover and yet again Avant refuse to accept any form of responsibility and in response to complaint was told “the lawn had potential to be improved with maintenance”. I have never purchased a product which on arrival already requires maintenance to improve it. Fast forward 12 months of repetitive complaint and the garden is now an unusable mud pit! A Fencing contractor arrived after 12 months, to knock on the door and attempt to leave immediately before I could even answer the door. I have had excuse after excuse from Avant and their sourced contractors. Another upgrade was a ‘Solid Minerva’ worktop at the cost of £2964, which has required two qualified surgeons to attend who can not repair the scratches which were identified yet again on the property handover. The solution provided is to have the worktop sanded down, again weakening the overpriced product further and cannot guarantee it will not scratch. Therefore deemed not fit for purpose as a kitchen work surface. Completely mis-sold the product in the beginning! I have been extremely patient to this point but I am now beyond agitated by the lack of professionalism displayed by employees of Avant homes. This is just a small fraction of the issues I have had since moving into my new home. If you are looking to purchase a new build, I would carefully consider and conduct research on who you choose! AVOID AVANT!

Shannon · 21 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 3/5

Trustpilot

Absolute terrible service

Absolute terrible service. Bought house April 2021. Didn't get certificates for property. After a lot of faffing got copies. Garden becomes water logged as solid clay soil with building materials and rocks/stones. To be fair as house was built prior to take over not had too many problems barring hob never connected, drawer fronts of some kitchen units keep falling off and terrible drafts through outside doors, bifold door hinge screws sheering off . Luckily as I am an electrical contractor and have tools I have mostly fixed myself. Some neighbours have had much worse experiences as bought after takeover.

John · 19 March 2022 · Avant Homes Midlands Derby

★★★★★ 1/5

Trustpilot

Appauling..

Appauling..(Chacefield View Plot 505)I contacted them in 2020 about a door fault. There were between 3 and 5 visits to recifiy the issue. The same fault still rermains. They are refusing to fix the issue as 2 years has passed since the property was sold even though ist still the same issue. Unhelpful, shonky cowboys. Don't buy from them. I have escalated to NHBC. From a neighbour"Hi AlistairI agree that NHBC is the way forward and I hope you get it sorted out. They were very helpful when we made a claim.Avant have never been interested in customer care and finding solutions and it has been worse since Jeff Fairburn of Persimmon bought them out. He has reduced the spec and choices available greatly in their new developments and every penny is a prisoner. The more claims against Avant which have to be settled by NHBC the better really as Avant will find it more difficult to be accepted under the scheme in future."here hereUPDATE: After posting the information requested by Avant at the start of my review, no one has made any contact with me. NHBC have contacted them as a form of mediation, but they still haven't responded!

Alistair · 18 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer serviceThere groundwork’s contractor Esh has caused damage to my property and they will do nothing about it, called Avant twice now and no call back. The lady on reception seemed genuine but no one bothers to return phone calls.The groundwork contractor came to my property to inspect the damage, advised me to go ahead and get the damage repaired then they will pay the costs. After work completed the contractor asked me to prove it was them that caused the damage.I have the contractor on my cameras and everything.As soon as the show home opens there will be a nice big sign on my fence saying what I think of avant and this is opposite the show home in Ingleby Barwick 😁

Andrew · 18 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Soon as the houses are sold they up and…

Soon as the houses are sold they up and out without finishing paths/roads and unfinished touches like gravel around drives ect. my car has had to be repaired due to how horrific the roads on our estate not the mention the plastic speed bumps they added to top things off!

Loren · 17 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Roads unfinished

Although the sales and small snagging experience was generally positive, the roads on my estate (barley gate) are unfinished still after years. Multiple owners have complained to Avant ref this yet still no timescale

Andrew · 16 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Do not buy or trust these these…

Do not buy or trust these these cowboys. The sales team mis-sell from day one and provide incorrect information throughout the process. When you move in you are rushed in. The doors are damaged/wont open, the premium grass (that cost extra) is not fit for purpose and is laid on clay so is already dying. Was told when we first moved we had 2 years to raise issues and they would look to fix. 8 weeks in we are getting told that they wont fix the issues raise. Finish is poor and already needs decorating, cracks right across the roof...i could honestly go on. This is my first home and it's turning into a nightmare.**Edit**Thank you Avant for your response. I’ve raised these issues but you have an answer for everything and when you do fix the issues it’s a botch job. Just a joke. It’s going to cost me a great deal to fix the issues including redoing the full back garden. We are on the Huddersfield development and we are not the only one with issues. Just spoken to a couple looking to buy on the development and told them not to bother, showed them mine and they were stunned to see the poor quality.

Christopher · 15 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Worst customer service you could…

Worst customer service you could possibly imagine. They will do the bare minimum and as soon as the 2 year period is up they won’t even entertain you. I have rising damp which comes under structural and they wouldn’t even send someone out to look, I’m now having to go through NHBC. Iv had aggressive behaviour from the site manager at Peerfields in County Durham, stairing me out in the street and I have CCTV of him looking through my windows which I’d post if I could. These people have no conscience and apparently no consequences for their actions. They advertise as upper market builder but that stops at the equipment they use, the installation is shocking and the treatment you’ll get is worse. Iv been in my house 3+ years now and still have no tarmac on the roads of paths, 2 leaking bathrooms and rising damp. With no end in site. STAY AWAY

Andrew · 15 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Failing Retaining Wall

After leaving a review for Avant Homes they very kindly responded with a response which was not personal to me. Asking for my details in order for them to look further into the problem. If you look at your files you will see plenty correspondence going back and forward with Avant consistently refusing to accept any responsibility. This company cannot even respond with a well mannered response they are rude and have no people skills.

Elaine · 15 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Worse than persimmon

Worse than persimmon! They sell you the dream, they treat you like royalty, up until that final survey is submitted! After that they could not care less about you. Customer service is none existent, you get the same blunt response each time. We endured years of building works opposite us, disruption , noise and mess. No consideration to owners around them whilst working, blocking drives, blocking roads, leaving mess, disruptive behaviour and most of all constant foul language. The standard of the house is great, but botch job repairs if your are lucky to get them out to do them. Still have a cracked tile but because they have no record of it been reported they won’t repair. Would never buy an Avant home again. And would never recommend to a friend or family member. AVOID, there is way better out there.

Ash · 15 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

STAY AWAY FROM THIS COMPANY

STAY AWAY FROM THIS COMPANY ! They left us high and wet !!! £8000 to replace bi folding doors that lasted 2 years ! Heating system only lasted 2.5 year also! Windows need replacing after 3 years ! The house blows drafts everywhere, heat loss is massive ! The extension leaked pouring water through ceilings ! SORRY OUT OF GUARANTEE Lawns were laid over clay and rubble, which died ! With swamp affect ! We were left nearly 1year with mud and 6ft weeds growing ! All floors creaked badly when walking on them !Their answer was put up with it for 1 whole year before we are willing to try repair it ! 1 year after repaired, it all started creaking again !The house was built 2 blocks to low, so land ramps down to the house !Looks horrendous! Damp courses are questionable! Paths and flags are all laid dry, under base washes away and everything starts teetering and sinking ! On return from work,We had a house full of gas! (gas fitter turned up 3 days later,apologised stating “ Avant make us cut corners “!)Water and heat stop working ! Walls and ceiling are not plumb ! Joints all show through, sagging ! Banisters rattle ! Posts twisted & chipped ! Hollow floor tiles, that later cracked ! With a gas pipe exposed underneath 1 of them ! Air vents siliconed closed ECT ECT ECT We gave this company a list of major faults and they dragged their heels ! The minor snagging list was huge ! Possibly 230 on the list, which we rectified as they let us down so badly ! We bought into Avants dream, perfect show homes and gardens ! The company took our money (cash waiting)Then showed no real commitment to rectify problems. They made excuses for every single thing, no apologies,no compensation, no acceptance ! Avant have standard answers for most things, so be very aware. We were were ill with stress,yet they sent an ex painter and decorator (they called a boss) to make us feel stupid ! And we’re left to live in freezing breezing, leaking,creaking house ! I haven’t mentioned the financial stunt they pulled ! It has cost us 10’s of thousands because of this and their greed. Even when our family were put in danger !!!THIS COMPANY WAS COLD TO DOING ANY WRONG DOING ! BEWARE !

John · 15 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Been in property since August snag list…

Been in property since August snag list still growing. They have gone back on work the project manager offered to do. The ex construction manager visited the house and everything he agreed that has not been completed has been withdrawn. The experience has been horrendous even had raw sewerage poring out off drain onto our front garden and path just ignored until we contact environmental health.

Margaret · 14 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Take your money elsewhere.

Went to go view a house at avant and the customer service is awful. Went to two sites to view two different houses and the staff didn't have a clue. Asked about the 10 year guarantee, asked about part exchange and how to start the ball rolling. Met with blank stares. The staff clearly don't know their product and expect them to sell themselves. Took my business to two other new estates and was actually shocked at the stark difference between them. Shame, as the avant house we loved, but clearly they don't invest in staff training or customer service.We also walked around the estate after viewing, a current owner told us to beware of buying an avant house. Not a good representation of the company if people living in the houses, show you around theirs and all the issues they have with it.

Tommo · 14 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 2/5

Trustpilot

Customer service appalling

Customer service appalling, build quality shoddy. Garden waterlogged. Back door leaks. Windows draughty. Bifolds unreliable. Tiling poor. Bouncing floors. Shower vents not connected. These are just a few of our snags. Think carefully before you consider buying from Avant.

Jan · 14 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Live for wow! Wow at the lack of customer service!

If I could give no stars I would! Considering purchasing a house is the biggest purchase of your life to say it’s been disappointing is the biggest understatement I could make. Don’t get me wrong the sales and completion process was all fine at Highstonehall in Hamilton but once they had our money forget it! Over two years on and covid still being used as an excuse for incomplete snags/works. Customer service is non existent to the point our calls are now ignored unless we withhold our phone number and emails go unanswered. In just over two years we have had 5 floods/ water ingress issues, the most recent of which happened last week ruining our flooring and resulting in two holes being cut in the wall. Naturally I would of went through insurance but given this flood was a result of a faulty part (the same one had failed in our en-suite late last year and avant admitted these were no longer used as they are known to fail at around the two year mark). Naturally now this part has failed and caused damage in our downstairs they are refusing to acknowledge this fault and fob us off to insurance to fix it as we are just outwith our two years. However, they repaired works for our neighbours last year when the same thing happened and they were outwith their warranty. Obviously a result in change of management or lack of!! At the time of the flood we were told by Dawn at customer service that the site manager would be out and would get a report together of what needed replaced. This then never materialised. No plumber was sent and we were left to our own devisees to get a plumber out and all the time they knew we had a 3 month old baby in the house and no water! The next day we were told repeatedly that the manager of customer service would phone. A week on we are still waiting and have been ignored and hung up on. Dealing with Avant is a full time job in itself! Disgusted doesn’t even cover it!! Live for wow… certainly a good Tagline if you wish to hand over your hard earned cash and receive zero customer service and shoddy workmanship at best! I work in customer service and sales myself and if I behaved in this manner I wouldn’t have a job! Outrageous!

Ian · 14 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Avoid, Avoid, Avoid!!!

Having owned my Avant home for a few years now, I feel only now can I give my honest review of the house and services received from Avant.The house, is fine. Built to a good specification and fortunately the standard and quality of the workmanship is pretty good too (apart from the front door supplier they use - Solar Calibre).My issue comes, with any snags and any involvement with the customer services team and associated team leaders/managing directors. They don't follow any complaints procedures despite being publised on there website. It is a constant battle to resolve problems.I would certainly think twice about purchasing another Avant Home, due to the after sales service.

Craig · 14 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Escalation process waste of time

Purchased house over two years ago. I’ve had an ongoing dispute about my bushes throughout this period. Avant escalation process is a waste of time as you only get false promises. Shane as every other part of the process was great. The customer service wasn’t bad just at senior level its been awful

Buyer · 13 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Grateful for the useful advice by the sales advisor

We are first-time buyers and we have little knowledge about buying a new home. We would like to thank the sales advisor for helping us with our purchase of our new home. She is really helpful and nice. She explains everything clearly and patiently. We get very useful and professional advice on the house type, the options and extras etc. She keeps us updated about the progress of our lovely home. We will move in our new home soon and we get very excited.

Mr · 12 March 2022 · Avant Homes Midlands Swadlincote