Avant Homes Midlands estate agents in Derby and Swadlincote

★★★★★ 5/5

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Avant Homes-Jackton Green

First class service from Avant homes at Jackton Green. I haven’t bought a new build property before but I have felt fully supported throughout the process. Nothing is a bother for the Regional Sales Advisor whom I met and it is lovely to meet someone who genuinely cares for people. My family and I have received such a warm welcome to the development. She is certainly in the right job! I cannot wait to move into my new home and I would highly recommend Avant to anyone.

Nicola · 12 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Not even worthy of the 1 Star

Not even worthy of the 1 Star. We have had numerous issues with our Avant Home. Purchased a Cotham for over £500,000 and moved in December 2021. Since this time we’ve had email battles (as customer service refuse to pick up the phone and speak to their customers) every week. Water pressure issues, faults with pretty much all fittings breaking (cheap crap materials fitted) granite work top cracked, floor tiles cracked (all which we paid a considerable amount for as ‘extras’) refused to be repaired under warranty. The girl in customer service needs serious training on Avant Warranties and what’s covered. Service manager simply brushes customers off. Both could do with basic conversation training and how to actually speak to people, there are other words in the English dictionary other than ‘not covered under warranty’. Seriously would not EVER buy a home from Avant again. Bought this house as our ‘forever home’ we’ve already started looking for a new house. This one isn’t fit for the dog. Disgusting after care.*** I have responded to the below via the support email address provided, I will post any responses I receive going forward ******UPDATE- as suspected this was a generic email, I have also added another generic email received from ‘Customer Services’ stating as usual that we have damaged items that have been installed incorrectly and will not repair or replace. Disgusting. Email received from customer service- Good afternoon Carli, Apologies for the delay in coming back to you, I was awaiting a response from the granite company. We have passed on the photos that you provided and requested their opinion on the crack as they are the experts in this matter. Unfortunately they have come back to us and have advised that they are of the opinion that something has been dropped on the area causing the worktop to crack, and that this is impact damage. Regrettably with this being the feedback that we have received from them this is not something we would look to attend to as this is not covered under warranty. I understand that this is not the outcome that you were hoping for. If you would like to have your own report carried out by a granite expert, and if this shows that they believe this issue to be down to a fault, we would be happy to have a look at this, however at present we would not be able to assist with this issue. Kind regards, Customer Services Team​

Carli · 12 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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A lovely new home

As this was our first house we were a bit unsure of buying a new build property, but Avant and their solicitors made the process as easy as possible. Very responsive customer service from exchanging contracts last year, to getting in touch with the site managers now with any queries. Although the process for choosing extras could have been clearer as the spec changed during our build, but we are very happy with what we got in the end. Even if the kitchen choices were a bit bland for our tastes. A painless completion process, our solicitors were able to get all the paperwork through quickly on the day and we got to pick up the keys early in the day to start moving in. No major issues so far, a couple touch ups here and there, but no horror stories like what I've heard from other new builds.The builders are still on site and always willing to pop in and fix any small snags. We've now got a very nice house which is a million times better than anywhere we've lived before.

Josh · 11 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Efficient and Trustworthy.

From start to finish Avant were brilliant. Saw the showhome on Easter Sunday, and reserved it moments later, with the process being explained impeccably. Since the move in, any issue has been solved immediately, and the development is well looked after. Very happy in my Avant home.

Liam · 10 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Just a really nice house

Just a really nice house! All the appliances are great, we even got some extras we didn't pay for that they just did anyway (e.g. integration of the washing machine, outside tap) which was a bonus. The site is still being worked on so it's a bit noisy on weekdays but that was to be expected. And the silver lining of that is that any issues have been dealt with pretty quickly as there's usually someone on site to take a look at an extractor fan that's not working or a doorbell that's temperamental. We've had to chase a couple of things like the painter touch ups but having come from rental propertie this isn't much of a bother. The site manager is lovely and helpful.We chose to do our own flooring which was obviously a faff but I'm glad we did in the end as we had more choice and got more for our money that way.

Heather · 10 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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If you're considering buying one of…

If you're considering buying one of their homes, don't!Our home is in Chacefield View and like many other houses within the estate is beset with poor quality workmanship and materials. Don't be fooled by their marketing slogans. The quality of the product and of the customer service has to be ranked as some of the worst on the market. A premium housebuilder they are not.We have had issues with external door handles, leaky showers, drainage issues, driveway not completed properly, uneven paths and drylining problems. The barrel in the front door lock mechanism had to be replaced within 2 years. The list goes on. If you're close by, take a drive around the estate and have a look at the workmanship of the exterior brickwork. The customer service manager had the audacity to suggest 'but it's in spec'. Maybe it is and maybe it isn't. We don't live near the sea however most of the houses exterior walls are wavy........the problem is exacerbated when downlighters are fitted. Dreadful. I've been online and noticed lots of Persimmon sites suffering the same. It's like a match made in hell.Roads still aren't finished, there is no visitor parking and still we wait for replies. Avoid at all costs.

Chris · 9 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Barley gate quater Nice house let down by unfinished roads and poor paths

Have lived in barley gate quater for 2.5 years with unfinished roads. Every time you drive in to the estate you are avoiding deep manhole covers, 3” drops on lead in to drives and tempuary plastic speed humps with bits missing. They said they had to wait until all property’s we finished so heavy veicals would not damage the roads. There has been no heavy traffic for 6 months. Get sick of my friends visiting me and complaining about them. Some of the paths are unfinished as well.The path above the estate which leads to there new estate, has been closed for about 6 months, which mean you need to cross the road and back again to get to it.

Anthony · 8 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 2/5

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-Portlands Creswell- sales team have been horrendous from start to finish.

-Terrible customer service, no empathy, no care or thought goes into the customer, how we feel or what we have been promised- despite avant being unable to deliver and denying what they have previously verbally promised -The house we was shown is not the house we have ended up with, lots of spec changes including a missing wall.- lots of snags caused by tradesmen being rushed by Avant to get things done rather than giving them an adequate amount of time to get things right the first time. Some snags made the home unsafe.I recommend getting everything in writing and checking over the paperwork with a legal professional before signing anything. All of the people on my road have made formal complaints to Avant about the same things.

Mollie · 7 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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100% recommend

We searched different development sites for our perfect home and just couldn’t find anywhere we both fell in love with until we viewed Avante homes. i’ve got to say for quality Avante sit above the rest, their properties are all so spacious! We bought a 4 bed house in Cadley Village in 2020. The service we got from Michael and team from start to finish was fantastic. When we moved in there were teething issues (as all new homes), however all were rectified quickly. I would 100% recommend buying a home from Avante,

Jill · 6 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Avant Homes - Great Home Builders

Avant Homes are a Great New House Builder.They care from the very Start of the process to the very End and in the Middle.I would have no trouble in recommending them.

Phil · 6 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 2/5

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Site Management Unsatisfactory

Avant likes to present themselves as a premium house builder.The sales lady and the sales process was good but when it comes to the management of the site, customer service is shocking.We paid Avant to fit our floors because we needed to move in straight away and know that since lockdown waiting times for workmen has increased.Two days before we were due to get the keys I got a phone call with an update which ended with oh you've been spoken to about the floors. No, we had not. They had not been fitted.This caused great upset as both myself and my partner had taken time of work to move in which we had to use up.When we got the keys the floor was still being fitted which meant that the house was not cleaned properly before moving in and you can tell with the fit that the job has been rushed.It then took 4 months for the floors to be sealed to make them fully waterproof.In addition to that trying to get snags fixed is ridiculous. 4 months in and our kitchen is still missing a kickboard and a drawer that was not fitted properly with no date of when this will be resolved and we have incorrect wardrobe doors which have not been re-fitted or even a date provided for when we should expect this.We are also awaiting a date to get the paint work touched up. We've been asking about this for the past 7 weeks. The site manager is supposed to take care of this but he does absolutely nothing.Anything that the after sales team can deal with on their own without site is resolved quickly.

Kerrie · 3 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Too little too late avant

I have had to click one star otherwise I wouldn’t be able to post this but really they deserve no stars. I have just received a reply to the review I posted on the 10th jan 2022. Nearly two months later! There is no point in giving any further details as the house we wanted to buy has since been sold and an apology will not rectify this.I have never been in the position where I have £300,000 to spend and the company involved could not even reply to my calls. Too little too late avant

Heather · 2 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Avoid at all cost

Wish we'd paid more attention to the negative reviews, customer service is non-existent, they've been an absolute nightmare to deal with, refuse to take any responsibility for delays and mistakes (of which there have been countless). Have dealt with other developers in the past, and to be honest I don't know how Avant are still in business

Very · 25 February 2022 · Avant Homes Midlands Swadlincote

★★★★★ 3/5

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Smooth and easy process (until you want snagging fixed).

We bought a new house from Avant Homes in Ellis Vale Armadale and we were extremely satisfied with the whole process. Starting from booking our initial appointment right the way through to moving into our new home everyone we dealt with made sure that we had all the information we needed and that everything ran smoothly. Particularly our sales advisor Rebecca, she was more than happy to answer every query we had and went above and beyond to make sure that things were running smoothly for us.The house itself is done to an incredibly high standard and we are very happy with our move.Update:There seems to be a pretty inefficient process in getting the snagging done where you are entirely reliant on people remembering to pass information on. If you don't keep on top of following up then you will just be forgotten about.The after sales service is a complete 180 from the pre sales service.

Steve · 24 February 2022 · Avant Homes Midlands Swadlincote

★★★★★ 2/5

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Terrible company

Terrible company . Plaster was patchy, had to be redone. Garden turf had to be replaced and still lumpy Patio doors were all scratched and had to be replaced. There has been numerous other faults but the worst has been the kitchen.We paid over three thousand pounds extra to have a bespoke kitchen,the doors have been replaced many times and you can still see white glue on the black doors. They have sent 3 samples that will not match the kitchen. You realise when you buy a new house there will be snagging but not to the extent of nearly a year later and they are still not sorted

Irene · 24 February 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Moved into new home 5 month ago

Moved into new home 5 month ago, over 25 snagging problems. Still waiting for 3 quarters to be resolved. Main ones being leak from bathroom in to kitchen below, no heating in day of moving in, fridge/freezer needed a new thermostat and is still not working correctly, three quarters of the kitchen needs replacing as badly fitted still waiting for that to be done. Currently we have a constant rattling sound above our bedroom window, we are unable to get a full nights sleep. We are constantly disturbed by the vibrating noise. Terrible customer service, no empathy to our personal situation. I appreciate things go wrong but it’s how you put them right and on this occasion they have failed completely. The house was not fit for purpose when we moved in.

CYP · 23 February 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Absolute a joke

Absolute joke, customer service is appalling. Front door has never been right, not flush or aligned, can't open or lock the door half the time.Kept fobbing us off saying its past the 2 year snagging blah blah, but seem to forget covid lockdowns.The warranty lapsed by a few months and instead of good will gesture etc.. no House to be fair is good, customer care zeroWould I buy I recommend Avant...no

Raymond · 23 February 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Very underhand

Very underhand company. Reserved plot before Christmas, the directors have now reviewed it and are not willing to wait for our sale (which feels like a lie) we have a big deposit and are not in a chain. But they said that’s the decision and before they even told us the plot was back up for Sale for over £10k more!! The reality is the housing market has increased and they wanted more money from the sale!! Greedy company. Be careful!!

Kristen · 18 February 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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The service of Avant homes is…appalling.

The service of Avant homes is disgusting. I made the mistake of reserving a house in Leamington Spa early December, even though i had not seen the house internally because Avant homes "couldn't find the keys"! It was reserved under the proviso that i can have a full refund within seven days if i changed my mind - which I did. I even persuaded them to put it in an email. I called and emailed and filled out the necessary forms within three days. I have been chasing them ever since for my refund with no luck. i will be taking legal advice. They were quick enough to take my money. Their lack of communication is shocking.I am only giving a one star as it doesn't give the option to give no stars.

Pamela · 18 February 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Update after nearly 18 months please read this could save you some heartache

I though I would hold off from writing this review to give Avant a fair chance to rectify reported issues.I have lived in my new build Bar lane development knaresborough for just over 6 months now.I have lived in new builds before, so I expect the odd bit of cracking bulges in paint etc, Though nearly 50 items were reported from water leaks to creases in carpets, dented sink,cracked bath panel, extremely poor paint work ( I have used 1 kg of filler so far and probably need another) paving slabs subsiding outside my front door, front door not sealing correct, patio doors not locking correct and seals hanging off, nails sticking out of the fence, parts of the fence hanging off not fixed correctly.Out of these jobs patio door fixed not correctlyFront door oversized seal put in to stop drafts Floor in downstairs toilet fitted but not sealed, spent months with just a concrete floor.Kitchen cupboards realigned but already dropped they just knocked the hinges up with a hammer.Stairs carpet creases been out to it twice now says it needs replacing still waiting.Spoke to Jill on customer services when I was explaining outstanding work interrupted me and said I will have to stop you there you will have to report these as there is no record and was very rude with it.Just wish I could post photos up, you would think twice about your purchase if I could.Now I have wrote my review maybe Avant will get there finger out and try a rectify there poor workmanship and customer service.Now 12 months on finally got the carpet done month 11.Avant replaced some brickwork cannot explain why did not have my consent.All the paving at the front cracked, still not rectified 12 months on.Got a letter saying Avant will not fix any cracks less than the thickness of a pound coin (lucky I don’t have any but be prepared a pound coin is not thin)Having to chase everything again.Hallway carpet took 5 visits before it was fixed Kitchen tiles 3 visits and a cancelled appointment still ongoing.Kitchen cupboards 4 visits ongoing having to sort out myself with kitchen company.Weep vents falling out of brickwork (saying out of guarantee less than a year old)Gable end wood work covered in cement and gaps in the apex ( reported on snagging before handover still not completed or any arrangement to do so Internal door finish so bad, sent the contractors around to decide if it was good enough even so one of there technicians said it was appalling.I will keep posting updates until all my work is put rightUpdate after 18 monthsKitchen still not finished Paving slabs at the front of the house still broken Aco drain smashed deemed not fit for purposeDustbin wagon went through the drain cover on the road replaced again with plastic oneRoad been dug up again as all the drains are wrong People have had enough and already selling there houses.I think it’s time the government revoke all there planning permission until all outstanding works are completed

Kevin · 18 February 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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DO NOT BUY

Honestly where to start.. we bought our Avant home nearly 2 years ago and we have had endless issues! We bought a house on Chevin Park originally sold to its residents as a self contained village which would have its own amenities however, Avant are greedy and decided to fill it to the brim with houses instead which has put immense pressure on the local facilities due to the amount of people now living here. As per other reviews you will spend years after moving in chasing issues going round in circles, blaming others and promising call backs you never receive. Lauren head of customer services doesn’t reply to emails either even for serious issues! The Clock Tower building we live in has endless issues the ballroom roof is leaking the doors are broken leaving it open to security issues! The area behind the building ‘Highroyds Court’ has no street lighting and uneven tarmac the road sign has blow down numerous times. One of the main issues with the Clock Tower as a whole is the roofs and window sealants falling out due to cheap materials which Avant promised to follow up which they never have, the tiles on the roofs are falling off people have leaks in their homes! The list is endless! Avant are now trying to pass the site to a management company asap to wipe their hands of it all! Disgusting

Clock · 17 February 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Our Avant home is open space and welcoming.

We reserved our new Avant home in Warwick. The sales consultant Kathryn Berman gave us a Sterling Service. Kathryn made the process of buying our new home smooth and pleasurable! No question is too small, we are crossing the T’s and dotting the I’s as we go along. Kathryn is meticulous in delivering a first class service!Our experience with Avant is enriching and we recommend choosing Avant homes!Mr and Mrs Phuller

Kulvinder · 16 February 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Exciting Avant new build

After 40 wonderful years in our previous house it was with a certain amount of apprehension that we decided to slightly downsize and move into a new build with Avant. We needn’t have worried, the options of design were varied and exciting, the sales staff were friendly and knowledgeable and the whole event to moving in seamless. The quality of the house is excellent and with our own personal after sales service manager Laura to talk to regarding any problems we couldn’t be happier.Ian & Jan Robinson

Jan · 13 February 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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New home @Jackton Green.

Just reserved a new home at Jackton Green. Jaqueline McPhee, the regional sales manager was so helpful, knowledgable and fun to work with. We are so excited to be moving there with her help and guidance along the way. Totally recommend!

Gilly · 12 February 2022 · Avant Homes Midlands Swadlincote