Avant Homes Midlands estate agents in Derby and Swadlincote

★★★★★ 1/5

Trustpilot

Terrible Customer Service

Terrible Customer ServiceWe moved in almost 2 years ago to the Highstonehall site in Hamilton and there is still a list of outstanding snagging items at our property which no one seems to care about.When we first moved, in the site manager assured us everything would be sorted straight away. (Probably to avoid any compliants to NHBC). However, this was completely disingenuous and left us with outstanding problems with the property.Its got to the point where the customer service team just ignore your emails/calls and will not progress anything. They generally resort to sending emails to all the residents every so often to say “wait to be contacted”. Its not acceptable 2 years down the line.We have purchased 2 properties now with Avant and cannot believe the levels of incompetence even after escalating the problems. There does not appear to be an end in sight. Avoid at all costs.

Neill · 21 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

delayed yet again!

Well... here I am again. Surprise Surprise. Based on my original review we were supposed to complete end of April. After numerous calls I have now been advised that we can't complete end of this month and will now go onto May! Pointless even writing any more as they couldn't even respond to my first review!! no outcome or conclusions just stated sorry we don't have any further information! hmmm

Mr · 20 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Appalling customer service

Appalling customer service. They agree to repair issues and then drop off the face of the earth. The general managers leave the company after a matter of weeks and you have to start the cycle all over again. If they had decent staff I'd give a good rating as the houses are lovely just a shame staff don't care about there job or customer satisfaction.

Robert · 19 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Just bought a new home

Just bought a new home. Will be ready in about 6 weeks. We have been in a week long process of looking at different styles of home and the the lovely James rung to say they had just had a new release. It’s just perfect and James and Kelly were just fantastic. Very thorough explanation of the process and it was just so easy. Thanks so much. Nigel Denise and the children. Will write another review when we are in.

Jack · 16 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Google

Rating only, no written review.

Rob · 16 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Google

Rating only, no written review.

Mihai · 16 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Google

Rating only, no written review.

Mihai · 16 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Google

Beautiful housing well built lovely area

Barbara · 16 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

I am in the process of buying a new…

I am in the process of buying a new home with Avant. Heather has been brilliant, her knowledge and experience have helped the process incredibly.I would highly recommend Avant homes to anyone looking for a new home, the quality and finish are top class and the customer service is excellent.

Josh · 15 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

RUBBISH

RUBBISH. Avant homes broadmeadows, browney. Estate completed over 1 year ago yet roads and paths not completed or adopted by council due to Avant's incompetence. SORT IT OUT

Andrew · 14 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

AVOID LIKE THE PLAGUE Poor quality and dangerous garden

Don’t even waste your money with Avant, the build quality is horrendous and you wouldn’t believe the amount of damage on doors, windows, walls and ceilings! Everything is made out to be the customers fault and they take no responsibility for anything and blame everyone else! Even the directors just fob you off. They are not interested once they have your money! L

Keshia · 14 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Sales Agent had great knowledge

All I can say is what great information we received from Avant Burnopfield Heather. We didn’t have an appointment but popped in when passing. The sales agent was busy but said if we had time to hang on 10 minutes she was happy to see us. We are not buying until next year as we are getting married this year but a new build is on our wish list. We had no idea on how it all works and Heather had the patience to explain from start to finish. The knowledge she gave us was great. We now feel very confident when our time to buy comes around. The show home was beautiful as well as the development. We will be looking at Avant first next year to buy our forever home. Hope to see you soon Heather.

Barry · 11 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Fairway - Beautiful site, what a view

We visited fairway in Burnopfield development a few days ago, and wow! I had an appointment with Heather who honestly was first class from the moment my partner and I walked in. I actually recognised her from many years ago when we were going to buy on a different site, so Avant have clearly snapped up a solid sales person. She walked us round the show home, and demonstrated exactly how the process would go.We didn't reserve on the day but are hopefully going to in the coming weeks. We never felt pressured, pushed or that any question (and I had many) was silly. We can't wait to hopefully progress with an offer on this beautiful site.

MrsJ · 10 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Poverty spec and

Been in few months, snagging expected but house was not ready. Missing options, poorly finished and clearly flung upHouse was not inspected prior as over 100 issuesAvant Homes have cut back on specification and standards. As someone who comes from construction, this is all down to management at the top piling on for profit

Ang · 10 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

DONT EVER BUY FROM THESE COWBOYS

Run for the hills if you are thinking of buying from these. From the day we moved in 9yrs ago we have had one complaint after another. I had two sides if A4 paper of snagging. Yes they did fix some but the bigger issues they have not fixed. They got to the point where they have blocked all our numbers abs emails and then told NHBC that we had contacted them. (Which of course were lie). Then I was tons from Avant that they will wait for me to take them to court. Our front door lock broke within 2yrs, the chain snapped in the first year. Both of our toilet flushes do not work. One of them we have to use a bucket to fill it up to be able to flush (they said it was fine). The fan in the bathroom has never worked abs therefore caused black mould in there (I have a disabled 4yr old child who can not have a bath because of the state it’s in. The on-suite has a joke in it which is resulting in leaking through the floor abs the ceiling which is cracking and water marks and holes appearing. There is so much more but yet they won’t admit any liability. I will be looking into the environmental health to see what they say. Both my little boys DR and health visitor have said it’s a danger to him to go in that bathroom. And don’t get me started on the state of the kitchen. I would never ever buy from these again and friends have even been put off. Their customer service is appallingThey replied with asking for information and what a surprise they have ignored again. Been in touch with the MP. Totally disgusting

Karen · 10 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Awful aftercare. Stay away

Awful, awful aftercare from Avant homes. We purchased our house in April 21 but the aftercare has been nothing short of embarrassing and poor. We had the head of customer service visit in January and are still waiting for little 'little jobs'.When you chase up you just get ignored. Stay away.We are on Cotchett Village in Mickleover.

Chad · 10 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service - went to view a development today and the sales associate was incredibly rude and dismissive. Did not leave a good impression. Clearly did not want us there even though I had booked an appointment days before for Torneley Quarter. She was not at all helpful and was incredibly rushed. Would not purchase a house here, very poor service. Have not experienced someone be this rude for many years. Awful.

CC · 8 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Poor post-sales communication

We've lived in our Avant home on Barley Gate in the North East for 3 years now. Generally we like our house and the area. The last house on the estate has been finished for months now. BUT Avant's post-sale / post warranty communication is pretty appalling. Our whole neighbourhood is complaining about the roads not being finished and topped off. Avant won't commit to a timeline and are avoiding communicating with residents - just giving very poor, repeated stock answer to queries. Apparently remedial works need to be carried out and now there is a vague "sewer issue" they need to fix. Absolutely no sign of this being done and no communication about what it actually is and how long it'll take (despite repeated asks!). The roads are dangerous with broken speed bumps that have damaged cars and look plain horrible. Very disappointing. Also beware of Kingston Maintenance company (now known as Open Spaces - they changed the name to try and remove the stigma!) who Avant instructed as the company to maintain our public spaces. Very bad indeed. The worst being the Suds Pond at the estate entrance (sold to us all as a lovely nature area to welcome you to the estate). Now it's just a scrub land eyesore that no one is happy with. Awful. We've got in touch with our local councillor and MP to help, but are no further forward. If you're considering Avant beware that they're not very trustworthy. Don't believe everything you're promised or have even signed. Ho hum.Phil Littledyke Plot 167 (ps TYPICAL stock response!)

Diamondphil · 6 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Avant homes - horrendous customer services.

So… we reserved a plot in market harborough back in March 21 and was advised that completion would be within a 3 month window of October,November, December. All was well at this point. Our first encounter happened in August when they were practically forcing us to exchange even when their paperwork’s were not in order. Our solicitor felt as if they were trying to bully her into accepting the terms which were not in our interest. Eventually after holding our ground and insisting on guarantees on paper, we exchanged. At this point (1st week of August) we were advise that the roof would be on and will be water tight within 2-3 weeks. After hearing this we proceeded to exchange. Probably the worst decision Ive made. We’ve been trying to get updates ever since. Everything they have told us or appears to be rubbish. The roof eventually came on just before Christmas but still was not water tight. Ive had to extend my mortgage offer on 3 occasions. We were told that the property would be ready in January then February. Then March. At this point I thought surely it must be done so here I am contacting my solicitor advising that we should complete by end of March. Only to get a response from Avant that the house is not ready and will now be April. Lie after lie you just can’t get an honest answer from this company. It’s the worst customer experience I’ve ever had!!It would not surprise me if they extend till may or even June!! Let’s see what happens!!

Hitesh · 5 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Housing estate left unfinished with poor communication

Initially we had a good experience with our house purchase, but we are becoming increasingly frustrated with the unfinished site. As soon as the houses are all sold they seem to move onto the next site and abandon you completely. Our road is still unfinished. No communication from Avant about this. After multiple emails we are informed there are remedial works required, but Avant can't tell us what these are or if/when they might be sorted. The temporary road surface is not maintained well. Edit to say that since I posted this review at least the loose sharp fragments of broken speedbumps have been cleared away, not sure ifthis was done by Avant or residents sick of debris in the road. They seem to be ploughing on ahead with the building site immediately next to us with no concern for our site anymore. This has put a very negative tone onto our initially positive experience. I will not be recommending Avant to my friends or family.Update: Despite the reply from Avant below they only gave a copied and pasted standard response to my emails, completely ignoring my concerns. No actual information as usual. I replied again to highlight the questions I still have and I have been ignored for a week with no response.

Becky · 5 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

3 days after And the ‘repair’ has today failed!!!

And today, after 5 months wait and 4 weeks of remedial work the botched up job has failed! Water pouring through the ceiling, so we are now in a worse situation than before - should have bought Persimmon, at least you know you’re buying crap through them

Chris · 2 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Fraudulent change of utility supply on…

Fraudulent change of utility supply on a property they took in part exchange and sold to ourselves. Exchanged contracts on jan 22 to purchase a part exchanged property. Registered with British Gas for dual fuel supply contract and pricing set up smart meter give system etc. In mid feb received letter from BG to say sorry you are leaving us. Tried to stop erroneous switch to SP but refused as stated had contract. After hours phoning around and logging a case with energy ombudsman finally advised that Avant homes had set up a landlord account for our property on the 21st feb and switched supplier. Avant ceased to own property on the 21st Jan. Currently cannot get switched back to BG and Scottish power claim they cannot switch either as need consent from Avant. Contacted three individuals at Avant have not receiveda single call back or email reply.Lord knows what else they have tried to change/set up as well for our property. Complete incompetence and failure to even be able to speak to them. Hopefully this will review will actually prompt someone to actually look at this farce and sorted it out.@avant homes. You clearly haven’t read the above properly as this relates to a part exchanges property you bought then sold so not a development. An email was sent to your group md detailing the specifics - I expect a response this today

Erica · 1 April 2022 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Awful company to deal with and…

Awful company to deal with and unfortunately seems to be getting worse. After three leaking roofs they have eventually agreed to repair felt - think my 5 year old nephew could have done a better job in 5 minutes rather than the 5 months they’ve taken. As mentioned previously they seem to employ sub contractors and sub-sub contractors, therefore no one taking responsibility

Chris · 30 March 2022 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Can't fault them to be honest

Can't fault them to be honest. Love the house, great build quality, great customer service. After sales for snagging they are on it! They are not happy until you are happy. I was nervous about buying a new build but Avant and their staff have exceeded what I expected. I would recommend buying an avant new build. Great team at Tornley Quarter

Emma · 29 March 2022 · Avant Homes Midlands Swadlincote