5/5
GoogleGood professional service. Paul Darko helpful and professional 👍 …
Trusted Agent profile · Greater London and Surrey
Atkinson McLeod estate agents in London, Kennington, Woking and 2 more
★★★★★
1,105 reviews across 5 offices and 3 platforms
Atkinson McLeod has five offices, in London, Kennington, Woking, Balham and Hackney (Greater London and Surrey). Together they have 1,105 reviews on three platforms, rated 4.2 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Atkinson McLeod's five offices, most reviewed first. Each has its own page.
- Atkinson McLeod London135 & 143 Leman Street, E1 8EY396 reviews · 374 on Google (4.3)0 in the last 90 days
- Atkinson McLeod Kennington181-183 Kennington Lane, SE11 4EZ282 reviews · 261 on Google (4.4)0 in the last 90 days
- Atkinson McLeod Woking69 Commercial Way, GU21 6HN279 reviews · 258 on Google (4.1)0 in the last 90 days
- Atkinson McLeod Balham31 Bedford Hill, SW12 9EY135 reviews · 114 on Google (4.2)0 in the last 90 days
- Atkinson McLeod Hackney295 Mare Street, E8 1EJ101 reviews · 80 on Google (4.1)0 in the last 90 days
Awards
Industry awards
Atkinson McLeod and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2020, 2019.
EA Masters by year, 2020 to 2019
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Lettings, East London
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Lettings, East London
Source: EA Masters winners lists, as published, linked by year.
Reviews on Google
Showing 1,078 reviews on Google only. Show every review
Google1/5
GoogleAs a landlord, I cannot warn you against Atkinson McLeod in strong enough terms. A terrible experience that left us out of pocket. They struggled to let the flat, had a strange sales patter that included describing a double bedroom as “small” and “suitable for a newborn baby”, they kept arranging viewings on minimal notice and at times we told them were unsuitable (as a baby was sleeping in one of the bedrooms), they didn’t vet the prospective tenants first (meaning that we wasted time with viewings for people who clearly could not afford them property) and they made the whole experience far more hassle and stress than usual. The eventual tenants were people who simply saw the property on Rightmove and I showed them round. They were the only people that I personally showed round and the only ones to put an offer in. Of course, that could be coincidence. They also failed to get the tenant to sign a renewal agreement, leaving us exposed to the tenant leaving on short notice, which they did, leading to an avoidable void period that cost us income. They took almost a month to send through the check out inventory (and only after being repeatedly chased), leaving the tenant without their deposit refund for an unnecessary length of time. During the tenancy, they placed the property on Rightmove, despite the tenants still being occupation. This may have been to lure potential tenants to contact them using a non-available property, or it could have been a simple mistake. Either way, we had to reassure the tenants that we were not trying to market the property from underneath them. Most materially though, considering the amount paid to them by me and their duties as agent, they consistently worked for the tenant against me. I often found myself negotiating against Atkinson McLeod as they represented the tenant’s interests. For example, despite being very clear what furniture was staying, Atkinson McLeod promised the prospective tenants a brand new sofa, table and chairs. I was not told this until the tenants queried the items on moving in. It was clear that Atkinson McLeod had said whatever was necessary to get the tenants in. But it was me who then had to negotiate with disappointed tenants and ended up £800 out of pocket with the burden of shopping for new furniture and finding a way of selling the old, perfectly good, furniture. Further, despite asking to see the contract a number times, I was only first sent the draft tenancy agreement on the day that the tenants moved in, after they had signed it. Atkinson McLeod had included a special provision that we would paint the property for the tenants if they asked us to. The property was freshly painted. It took about half an hour of negotiating with Atkinson McLeod to get that term removed. Despite being my agent, they did not want to have to go back to the tenant and ask them to resign the agreement. I used them once for one 12-month tenancy. I won’t use them again.
5/5
GoogleAs a property solicitor with 5 years experience my dealings with various Estate Agents have been at times unsavoury. Thankfully my experience with the staff at Atkinson Mcleod, most notably Eva Bouzaki, has been nothing short of 5 stars. From start to finish, Eva's infectious personality and passion to act solely in the interest of my clients, has made even the demonic of cases smoother to progress to a satisfactory conclusion. Cannot recommend highly enough.
4/5
GoogleWe met with Matt just once at a viewing, proposed an offer, negotiated a deal, signed a contract and moved in. The process was quite fast and efficient so Matt is a very good agent. However the flat we moved into was not cleaned properly as we agreed to, there are some other technical problems with the flat (heating does not work, loose shelves etc) and it takes ages for the agency to sort them out which we are not pleased about. It is not Matt's fault since he does not deal with the tenants after signing the contract.
5/5
GoogleSarah Slimane - Very cooperative, flexible and really understood our requirements. Also provided some really good suggestions. Thanks for all your help Sarah!
1/5
GoogleWORST SERVICE EVER, this is a company that allow "photographer" to come in your house without any advice, making photos because I was leaving the house. The "lady" (I wish to call her in a different way but I can't be RUDE like her) came in without knocking as they have the keys, so I had an heart attack thinking of thieves, then she was the most RUDE, unprofessional person I've ever met in my life, I wish she'll be unemployed one day. AVOID AVOID AVOID AVOID THIS "COMPANY"!!!!!!!!!!!!
1/5
GoogleThese people clearly failed both their English and Mathematics GCSEs. I've explained so many damn times what my requirements are and what my budget is, yet they keep pestering me with calls proposing completely off the mark properties. I'm looking for a 1 bedroom flat and my budget is £300 pee week and they call me with a 2 bedroom flats for £350. Is it stupidity or something else? You're really just wasting your time with these lot. Help yourself, go somewhere where they listen to your accommodation requirements and take your house search seriously.
5/5
GoogleAdam has been very helpful during the purchase process. Always quickly available by email or phone and for visits.
1/5
GoogleAvoid, avoid, avoid. The property management office for this agency is completely useless. You have to repeatedly chase them for a response or to get any repairs done. They lied to me about how an issue would be resolved, and once suggested …
2/5
Google1. They changed the terms of the tenancy (length of tenancy), after the deposit etc was paid and it was too late for us to back out. 2. The property was full of the previous tenants belongings. We were initially …
1/5
GoogleWords will not describe just how bad the service is from not just Atkinson McLeod but also the landlord they used in our case. Me and my ex partner rented a place via them sharing a house with another tenant. After living their for around 8 months my partner and I split and obviously needed to move out. The housemate also decided to leave and move back to Poland. We never missed any payments and kept the place in exceptional condition. We paid to break the contract which cost an extortionate amount, but as stated due to circumstanced we paid anyway. They found new tenants immediately who moved in immediately after we left on the 28th February 2019. We paid to have the place deep cleaned by a company they recommended at a cost of £395. The clean was completed and the company sent pictures to show it was of a high standard. A check out report was sent on the 13th March which we responded to straight away to point out a few discrepancies (the report listed the sofas as not seen, we did not take them and they were in the cleaning pictures after we left). We did not hear anything back for almost 3 weeks, literally nothing despite several emails. We called them and was informed that the person dealing with out property had been on holiday for two weeks but was back in tomorrow. Apparently if someone goes away nobody covers their emails or work or even informs you (they also told us on the phone that despite the fact she was back tomorrow they only deal with deposit returns once a week so she might not even deal with it then). They have consistently told us they are chasing it up with the landlord and in the last week we finally thought we had success when the landlords deductions report came through. He claimed £74 for small things like light bulbs, ok fine and £180 for cleaning?!?!?! Despite us using the company they suggested and choosing the most expensive package which they also recommend. We are of course contesting this. It has now been 41 days since we left the property and 28 days since the check out report was sent and despite several more emails and phone calls we still do not have our deposit back. I urge anyone even thinking about using these scam artist to steer well clear.
1/5
GoogleAvoid, avoid, avoid. The property management office for this agency is completely useless. You have to repeatedly chase them for a response or to get any repairs done. They lied to me about how an issue would be resolved, and once suggested a course of action that was not legally possible. Trying to get a timely inventory checkout and our deposit back required several emails and calls, most of which yielded no response. Absolute nightmare to deal with. I would avoid letting a property managed by Atkinson McLeod at all costs. The lettings staff was better, at least during our initial interactions ie booking viewing appointment and making an offer. However, when I first viewed the flat they told me it included a stand-alone dryer (which was memorable because it’s unusual) - turns out that was owned by the previous tenant and when I complained about the flat being misrepresented, the agent lied about showcasing the dryer in the viewing. Overall terrible experience and will never let or buy a property that is being managed or marketed by the company.
5/5
GoogleCalum was very helpful in finding me a new home. I'm over the moon and can't wait to move in. Thanks guys 👌🏻
5/5
GoogleDidn't end up finding a property through them but Calum was extremely friendly, honest and helpful!
5/5
GoogleCalum Cameron was a big help in our property search regularly updating us with new rentals on the market bearing in mind our long list of requirements.
5/5
GoogleDidn't end up finding a property through them but Calum was extremely friendly, honest and helpful!
5/5
GoogleWe couldn't work with Atkinson McLeod and found our property with another letting agency but, Rosy Vitale was very helpful
5/5
GoogleExcellent service from Philip Bullman of Atkinson McLeod estate agents when I purchased a shop with flats above on Trinity road SW17, he was very helpful with the various visits and viewings I made and for my surveyors, thank you, Edmund Hewitt
5/5
GoogleCalum went out of his way to find us a new home. He was very polite and prompt. Thank you Calum.
5/5
GoogleCalum was very helpful in finding me a new home. I'm over the moon and can't wait to move in. Thanks guys 👌🏻 …
5/5
GoogleI recently moved house and Philip from McLeod was professional and very helpful in the process. He made himself available for any questions I had. Very easy to work with.
5/5
GoogleRecently sold a property through the Balham office and dealt with Philip Bullman; what an absolute gentleman, best agency experience I’ve had and a pleasure to deal with. Calm, experienced, courteous and a very sensible head on his shoulders. He navigated the whole process, from finding a buyer from outside the area, dealing with the solicitors (never easy), managing expectations all round and keeping us updated regularly and making himself available when needed. Thanks Philip.
5/5
GoogleHaving met with several agents before commencing the sale of my property, Adam Salem's level of expertise, friendly approachable manner, and professionalism made picking Atkinson McLeod an easy choice! He supervised us through a successful sale with flying colours, and my whole family are truly grateful for all the help and support we received. Really exceptional service, recommended.
5/5
GoogleAs a private Landlord we do need help with finding tenants sometimes. I have been working with Charlie for last few weeks. And I have to say that he is very informative and keeps us updated about viewings, offers, feedbacks. That’s what we value the most. Thank you!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Atkinson McLeod
Which Atkinson McLeod office has the most reviews?
London has the most, with 396 reviews rated 4.2 out of 5, followed by Kennington with 282.
Where are the Atkinson McLeod offices?
The five Atkinson McLeod offices, by town:
- Balham: 31 Bedford Hill, Balham, Greater London, SW12 9EY
- Hackney: 295 Mare Street, Hackney, Greater London, E8 1EJ
- Kennington: 181-183 Kennington Lane, Greater London, SE11 4EZ
- London: 135 & 143 Leman Street, London, Greater London, E1 8EY
- Woking: 69 Commercial Way, Woking, Surrey, GU21 6HN
Has Atkinson McLeod won any awards?
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, East London. The group and its branches have also won 1 other industry award since 2019.
