Ashberry Homes East Midlands estate agents in Desborough, Swadlincote, Hatton and 1 more

★★★★★ 5/5

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S-H-I-R-L-E-Y (10 STARS)

Shirley provided my wife and I the best customer service we have experienced to date. She has been absolutely amazing from the very moment we set foot on the Elizabeth Gardens Development in Rochford Essex. She expertly and very calmly guided us through the reservation, options choosing and completions process. Shirley was always at the end of the phone to answer our very many queries and incredibly responsive via emails too. We are now proud owners of our dream forever home and feel very lucky to have come across a pleasant, cheerful, reliable and outstanding professional. She is a true asset to your company and we will recommend Ashberry Homes to friends and family!!!!

OO7_Essex · 1 July 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 4/5

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Very helpful and responsive staff

Rating only, no written review.

Janet · 21 June 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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In the process of buying a new home…

In the process of buying a new home from Ashberry on the Wirral, Merseyside. Have had excellent relationship with all of the sales staff who have kept us updated on the progress of our new build from the moment we reserved our plot. Would like to thank Sally at Jellicoe for all her assistance in making our move seem less stressful than we imagined.

Malcolm · 18 June 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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So far we've had a fantastic…

So far we've had a fantastic experience, and Ben at Amber Rise in Ripley has been so helpful...Making the whole process run smoothly so far.

Mr · 14 June 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Never bought a new build before

The sales consultant Sophie was helpful and gave us all the information prior to us selling our home. Upon receipt of a MoS, she arranged a viewing of our new home externally only and we were able to chose our options regarding flooring and kitchen. As to date we are extremely happy to be purchasing from Ashberry Homes

Tracey · 7 June 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Brilliant customer service

Brilliant customer service. Jo and the team are very friendly down to earth and could not be more helpful.

Miss · 6 June 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

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Avoid Bellway/Ashberry if you can...

We were in the process of buying a house from Ashberry (which is actually Bellway, they invented this name/brand to allow them to build additional units on their site, their is no office/separate employees), their representatives have been absolutely awful in every regard. The sheer lack of communication and customer care has truly been astounding, we now feel we have had a lucky escape having not completed our purchase, if they can't perform pre-purchase, how can we hope for anything better once we take ownership? No one of responsibility is ever in the office to take a call, their sales office opens for only half the week, often communicating with you on their last day of opening, then disappearing until the following week. All-in-all, if you can purchase a home from someone else I really would, if you must use Bellway or Ashberry, please make sure you have a great solicitor to hand.

Wes · 6 June 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Many thanks for Sophie the good quality…

Many thanks for Sophie the good quality of assistant

Sam · 31 May 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

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Once you've moved in, no-one cares.

Our Sales experience was great and we were guided through the whole process, even with several sales agents due to change in staff. The initial period of 2 weeks after moving in, the people on site were really attentive and helpful and really looked after us, resolving any issues we had quickly and professionally, and there were some pretty urgent issues that they were able to sort immediately. So the site based staff have been great.But unfortunately they have been let down by the centralised Customer Service function. We moved in in October 2021. We're now 7 months on and our snagging list is ever growing. There is now accountability. I have escalated to the Director of Customer Service who couldn't even dignify me with a response. The Head of Customer Service acknowledged my email a week later and a maintenance manager did come out to take photos of all the snags, and to be fair he was really helpful and understanding. But since, a month has gone by with no update whatsoever and no visits to resolve anything. So today I put a call in to the Head of Customer Care and left a message as he was unavailable.Within 30 minutes, Automatic emails started trickling through that the tickets for the work were being logged. Coincidence? Or has the list been sat on someones desk for a month until I called? I've asked for a call back to discuss, nothing. Also, the job tickets that I have been sent refer to the snagging list by numbers only, and I have contractors calling me directly (yes, Bellway don't do that for you, you have to arrange the appointments direct with the contractors and arrange re-visits etc) quoting numbers and I have no idea which work they're coming to do.You call Customer Service, you get put through to voicemail. You leave a message, you don't hear back. For saying that a home is one of the biggest investments of your life, the quality of the Customer Service from Ashberry/Bellway is simply shocking.

AB · 25 May 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Karen was extremely helpful and patient…

Karen was extremely helpful and patient when it came to us making decisions. When we reserved and chose our options her knowledge and help was invaluable

Amarit · 24 May 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Bekkie I love you ,

Ash berry homes Dunmow ! A sales girl named Bekkie , absolutely fantastic , knowledgeable, friendly ,Made the transaction smooth ,easy smashing personality ,top marks excellent

Jeffrey · 24 May 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Crissie

Big shout out and thankyou to Crissie, our sales advisor, first class service all the way, so far the journey has been flawless, a very dedicated team with 100% client focus in mind, thankyou

Rachael · 24 May 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Senior sales person Becky was so…

Senior sales person Becky was so professional and helpful, also lovely & friendly! 👍

Helen · 24 May 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

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***No Customer Service

No words to describe Ashberry/Bellway - Magnolia Gardens.An entire estate whereby every single property has defects/problems. In my case almost a year on and still multiple issues. No accountability/ownership/progress - continuous incompetence throughout the entire process. Please do not respond to this review with a 'perceived helpful comment' when in fact problems need to be resolved and not just nice words here and there.***10 days later - is there a reason why you requested my contact details which I provided promptly? I have not been contacted.

Natalie · 23 May 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Purchase of property- Excellent customer service

Chrissie, sale officer has been very helpful & supportive.

Mohammad · 21 May 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Viewing new house developments in Fordham Cambs.

Called in on off chance to look at show bungalow.was greeted by sales lady Maria who was really busy but found time to let us look around show home.I was impressed with the workmanship and finish as being a carpenter in the building industry myself.Since that visit have now reserved a 3 bed detached house to be completed early 2023..Have negotiated again with my purchase with sales person Maria who is a credit to the company.She is efficient and friendly through out the procedure.Looking forward to exchanging contracts. .Mr Mark Gale.

Mark · 18 May 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Sophie and Tanya at Saxon Heath Bury St…

Sophie and Tanya at Saxon Heath Bury St Edmunds are the best, very kind and polite, explain all our questions and replied our emails very quickly.

Hnin · 18 May 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Best Customer Experience From Becky!

Becky has provided one of the best customer experiences I have known. I ask so many questions and she is always happy to help. She always addresses any worries I may have about the house or the buying process. She creates a happy and comforting environment which puts me at ease - I cannot wait for my house and I will recommend Ashberry Homes and Becky to anyone!! (Beaumont Park Development)

Rebecca · 17 May 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

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Culture of no accountability, lies and deception

Sadly a lack of accountability runs deep within Ashberry/Bellway - Magnolia Gardens. Managers, Directors etc. they ultimately take no responsibility, provide almost no effective oversight, ignore emails when convenient, pretend ignorance, blame contractors, site managers for shoddy works and delays and everybody else. When suitable they claim ignorance for defaults/defects they asked to be made aware of and are supposed to oversee but didn't and then when the work is not completed or is poorly done they blame everyone else for not completing the job that they were supposed to oversee! Almost 8 months in and we still have a long list of issues all of which have been blamed on others except the contract manager, the construction director, the managing director who all have been made aware of the ordeal we continue to go through. The entire estate of c.40 houses is proving a shameful exercise.

MAT · 16 May 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Lovely and accommodating

Rating only, no written review.

Lorna · 15 May 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Adam and Rachel have been super helpful…

Adam and Rachel have been super helpful from the point of enquiry! They have answered any questions we had about the property and made us both feel comfortable with buying the property

Ruby · 10 May 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Jan and Kenneth at the Wavendon Collection site

Jan and Kenneth at the Wavendon Collection site has been amazing at helping me and my wife buying our dream home. They’ve been really professional and friendly. They are always available to help and made the whole buying process a pleasant experience. Thank you Jan and Kenneth.

Alan · 10 May 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

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I'm still waiting for the confirmation…

I'm still waiting for the confirmation of the cost of the finished house and now require a full refund of my deposit.

Thomas · 7 May 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Very professional and thorough with…

Very professional and thorough with their product. Very clear about what can and cannot be done. Very impressive!

Anonymous · 4 May 2022 · Ashberry Homes East Midlands Desborough