5/5
TrustpilotThe sales representative made our…
The sales representative made our experience seamless and easy on decision making.
Trusted Agent profile
Ashberry Homes East Midlands reviews in Desborough, Swadlincote, Hatton and 1 more
★★★★★
646 reviews across 4 offices and 2 platforms
Ashberry Homes East Midlands has four offices, in Desborough, Swadlincote, Hatton and Ripley. Together they have 646 reviews on two platforms, rated 4.4 out of 5 overall.
26
Reviews on Google
All 4 offices
620
Reviews on Trustpilot
All 4 offices
Our offices
Ashberry Homes East Midlands's four offices, most reviewed first. Each has its own page.
- Ashberry Homes East Midlands DesboroughStoke Road, Desborough, NN14 2SR625 reviews · 5 on Google (3.8)36 in the last 90 days
- Ashberry Homes East Midlands SwadlincoteHartshorne View, Stirling Road, Hartshorne, DE11 7FD12 reviews · 12 on Google (3.4)0 in the last 90 days
- Ashberry Homes East Midlands HattonCherry Meadow, Derby Road, Hatton, DE65 5RG5 reviews · 5 on Google (5.0)3 in the last 90 days
- Ashberry Homes East Midlands RipleyRipley, DE5 3QL4 reviews · 4 on Google (2.5)0 in the last 90 days
Latest reviews from every Ashberry Homes East Midlands office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotBrilliant customer services
Brilliant customer services, friendly staff and the quality of support
5/5
TrustpilotSally was very helpful
Sally was very helpful and knowledgeable. Helped through the various online documents. Nothing was too much trouble.
Agent replied · 10 October 2026
Hello Angela and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotCan’t give enough praise for our Sales manager
Adam is truly one of the nicest, most positive and welcoming people you could possibly wish to meet. For our particular case, Adam worked tirelessly to make things work and ensure we got the best possible deal: nothing was too much of an ask. From staying in touch with us and checking in every few days, to literally devoting a whole day to working with us in the office, on our move, he never put pressure on us or made us feel like we were just customers- we genuinely enjoyed coming in for our meetings as we had a such a laugh! Ashberry is a really warm “can do” company, who go the extra mile and Brierley View is a beautiful development, but for us, the selling point really was the staff and their determination to go above and beyond and treat you like a friend, rather than simply a sale.
Agent replied · 12 June 2024
Hello Charlotte and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from Adam and the team at Brierley View! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotKiln Gate Kilmarnock
We have had a very positive experience buying our home at Kiln Gate, Kilmarnock. Hannah has been excellent from the outset and has been so helpful and knowledge about timelines etc. Hannah has been efficient in replying to emails and any general enquiry we have. Would highly recommend.
Agent replied · 10 October 2026
Hello John and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Kiln Gate. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotThe service our daughter received from…
The service our daughter received from start to finish in her process of buying a property from Ashberry was incredible so much so we decided to embark on our journey to buy a new build
Agent replied · 15 June 2024
Hello Karen and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotFrom start to finish brillsnt
Agent replied · 12 June 2024
Hello Paul and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotThe process was smooth and very well…
The process was smooth and very well planned
Agent replied · 25 September 2026
Hello Robert and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Alex
5/5
TrustpilotThe process was smooth and very well…
The process was smooth and very well planned The sales girl Hannah was first class and very helpful.
Agent replied · 25 September 2026
Hello Robert and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Alex
5/5
TrustpilotGreat experience
Beautiful houses and designs. Eve at Swinfen Vale made the whole experience so lovely. She was kind, patient and professional from when we went in to select our choices - we couldn’t have asked for a better person to help us through this special journey. Highly rate the site managers - Michael and Liam who have been very helpful and supportive during this process! 😊
Agent replied · 25 September 2026
Hello Pam and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Swinfen Vale. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Hi, Andy. Thank you so much for rating your experience with us so highly!
5/5
TrustpilotOutstanding experience at Swinfen Vale, huge thanks to Eve & Michael!
We recently moved into our new home at Swinfen Vale with Ashberry Homes, and the entire experience from start to finish has been exceptional.
Agent replied · 25 September 2026
Hello Muhammad and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Swinfen Vale. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotOutstanding experience at Swinfen Vale, huge thanks to Eve & Michael!
We recently moved into our new home at Swinfen Vale with Ashberry Homes, and the entire experience from start to finish has been exceptional. A massive shoutout to Eve in sales/front of house. From our very first visit right through to handover, she was an absolute delight to deal with, always welcoming, incredibly responsive, and went above and beyond to keep us updated at every single stage. Nothing was ever too much trouble for her, and she made what can easily be a stressful process feel effortless. On site, Michael, the Site Manager, has been equally fantastic. You can immediately see how his military background translates into his work: his precision, discipline, and attention to detail across the build are second to none. He took real pride in presenting the home to us, walked us through everything thoroughly, and handled any queries post-move with impressive efficiency. Having a site manager who runs things with such high standards makes all the difference. Eve and Michael make an incredible team, and they are a real credit to Ashberry Homes. We couldn't be happier with our new home and would highly recommend Ashberry to all family and friends
Agent replied · 25 September 2026
Hello Muhammad and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Swinfen Vale. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Sam
1/5
TrustpilotUpdate from 2023 position as at 10.9.26
*Update *
Agent replied · 12 June 2024
Hello Sasha and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant team. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Sam
1/5
TrustpilotJust a simple order and have been…
Just a simple order and have been waiting for long time, I want to cancel it but The customer service doesn’t accept. There is no any solution. Horrible service
Agent replied · 25 September 2026
Hello Melis and thank you for taking the time to leave this review. We're sorry to hear about the service you received and would like to investigate your concerns with our divisional team. So that we are able to do this, we have requested some further information. If you could kindly provide your plot number and development as soon as possible so that we can look into this further. Many thanks, Alex
1/5
TrustpilotUpdate from 2023 position as at 10.9.26
*Update * NHBC have found wall requires fixing ,22mm out of tolerance was supposed to be fixed by Bellway by 14.8.26. They refused to coordinate the works passing us onto their joinery contractor [who didn’t do it correctly in the first instance]. They made an appointment to come and see the scope of works then failed to turn up and ignored all forms of communication since trying to establish why they didn’t arrive for appointment or carry out the works. Bellway also avoided explaining why their contractor had not arrived or carried out the works and took no responsibility or accountability in sorting the issue. Therefore NHBC have been left by the builders to take over the works despite it being the builders responsibility. Furthermore we have since had another NHBC investigation as Bellway advised other items were non valid . NHBC have also now advised the builder needs to repair these works. Poorly installed window seals to the en-suite window together with deficiencies in the bedroom window sashes which are not compressing the draught seals effectively. The external window head to the main bedroom has not been sealed with mastic and is fully open to the elements across its width. Insulation was checked above the front bedroom and it was found that there are areas of missing insulation across the ceiling in line with the front of the window which will be causing thermal movement and heat loss within the front of the bedroom. These works are supposed to be completed by end of September. A stage 3 complaint has also been issued at regional level regarding the false allegations made against us by the Head of Customer Care. Bellway have been unable to provide answers to these allegations and refuse to respond to these concerns despite these being raised directly as a formal complaint to them. In light of Bellway’s decision not to provide any further response or address the specific points raised, I have now passed this correspondence and the relevant information to the Information Commissioner’s Office (ICO) for their consideration regarding Bellway’s processing and disclosure of our personal data. It also has since transpired that I was “illegally”living within my house for the first six months after handover. Our house was handed over in January 2023 with no completion certificate or temporary habitation certificate permitted by building standards or the local council. Bellway failed to inform their solicitors that the completion certificate had been refused three days prior to handover. Instead they advised their solicitor the house had “passed” and allowed the sale to proceed. Their solicitor has confirmed they were not notified of the completion certificate refusal. The completion certificate was not passed until July 2023 , 6 months after handover. I am awaiting a final response to this concern at regional level. Bellway have now advised that they will attend remedial works for the ironmongery, window and insulation issues despite advising they would not attend our property again due to their allegations that they cannot evidence of hostile threatening and intimidating behaviour. This seems to be their get out clause to refuse attending remedial works as I have since asked on a social media platform if anyone else has had these allegations made against them and there are many! There is no consistency whatsoever , they pick and choose which NHBC works they want to attend to rather than completing the full remedial works directed to them, they advise in emails they will not attend our property then change their mind and advise they will but only to carry out remedial works of their choice? This is despite making allegations of intimidation, threatening and hostile behaviour being the reason not to attend , but then they have changed their position regarding this and now want to attend? Approaching the four year mark of purchasing from them and would advise ANYONE contemplating it to seriously think twice! No doubt there will be further updates to come ……….
Agent replied · 12 June 2024
Hello Sasha and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant team. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Sam
2/5
TrustpilotCustomer Service
The homes are lovely - they are 5*! Their follow up care and reporting problems are a concern hence the 2*, its instant push back when contacting customer service, everything has to become a challenge before they send someone round. Its very tiring! Chellaston Fold site.
Agent replied · 25 September 2026
Hello and thank you for taking the time to leave this review. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks,Sam
5/5
TrustpilotNew House purchase, New beginning!
Really pleased with our new home purchase sales staff are amazing and new home outstanding. Tracy and Phil at the Acorns halewood sales are truly outstanding and went through the whole reservation process and made are new dream home come true thank you all.
Agent replied · 25 September 2026
Hello Brian and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
4/5
TrustpilotOlayinka
The quality of their house is remarkable, it’s well worth the money for their high-quality and standard homes. I’d definitely recommend them. Good to buy from Ashberry homes.😍🏠
Agent replied · 10 October 2026
Hello and thank you for your review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
4/5
TrustpilotOlayinka
The quality of their house is remarkable, it’s well worth the money for their high-quality and standard homes. I’d definitely recommend them.
Agent replied · 12 June 2024
Hello and thank you for your review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
5/5
TrustpilotDaphne house at Whitford Heights
We recently bought a Daphne house on the Whitford Heights site with Ashberry and couldn’t be happier with the service throughout the process. Rick made the process smooth from start to finish and has been very helpful afterwards too! Would recommend Ashberry to anybody who is looking for a new build property.
Agent replied · 25 September 2026
Hello Amy and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotCaroline & Ady at Woodview Chase
Caroline & Ady at Woodview Chase are simply amazing. They have gone out of their way to help my mum reserve her new home. Nothing is too much trouble. All our questions answered, which helped build confidence & reassurance in the plot she is buying - always tricky when you can’t actually view the style of home before reservation. Looking forward to the next stage of the process & hope mums home turns out to be everything she needs at this stage in her life. A big thank you to both of them. Kindest regards Clare
Agent replied · 12 June 2024
Hello Clare thank you for taking the time to leave this fantastic review regarding the outstanding service you received from the team at Woodview Chase! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
GoogleCan i get this office move to where? We some property enquiry to ask about inside this area? Please let know, its helpfull
Agent replied · 12 October 2026
Hi, Githin. We are thrilled to learn that you had a positive experience with us!
5/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Hi, Jodie. Thank you so much for rating your experience with us so highly!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ashberry Homes East Midlands
Which Ashberry Homes East Midlands office has the most reviews?
Desborough has the most, with 625 reviews rated 4.5 out of 5, followed by Swadlincote with 12.
Where are the Ashberry Homes East Midlands offices?
The four Ashberry Homes East Midlands offices, by town:
- Desborough: Stoke Road, Desborough, NN14 2SR
- Hatton: Cherry Meadow, Derby Road, Hatton, DE65 5RG
- Ripley: Ripley, DE5 3QL
- Swadlincote: Hartshorne View, Stirling Road, Hartshorne, Swadlincote, DE11 7FD
