Trusted Agent profile
★★★★★
646 reviews across 4 offices and 2 platforms
Ashberry Homes East Midlands has four offices, in Desborough, Swadlincote, Hatton and Ripley. Together they have 646 reviews on two platforms, rated 4.4 out of 5 overall.
26
Reviews on Google
All 4 offices
620
Reviews on Trustpilot
All 4 offices
Ashberry Homes East Midlands's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat Customer Service from Winnie and Ollie
Winnie and Ollie have been so friendly and accommodating, really helpful, attentive and answered all my questions. They are professional and offer great customer service. You feel comfortable in their presence.
Hello Jasmine and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
3/5
TrustpilotNot resolved drainage issues in back…
Not resolved drainage issues in back garden .written confirmation! Requested to sign of remedial work was done correctly site manager not interested! & he is very rude. & offensive Ashberry Westhoughton
Hello Desmond and thank you for your review. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Sam
5/5
TrustpilotSmooth experience
I had a very smooth experience with Ashberry Homes
Hello Mr Martins and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotIman in the sales office and Ben the…
Iman in the sales office and Ben the site manager went above beyond. Got a way to go yet until we move in but so far so good.
Hello David and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review following the excellent service you received from Iman and Ben. Many thanks, Alex
2/5
TrustpilotAshbury builder, Ryton
When purchasing a new build every site is different however If you are looking for a builder
Hello and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant team. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with our complaints procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Alex
5/5
TrustpilotLoving our new Ashberry Home now we…
Loving our new Ashberry Home now we have moved in.
Hello Lindsey and thank you for your excellent review. We are so pleased to hear you love your new Ashberry home and would like to take this opportunity to wish you all the best in your new home! Many thanks, Alex
5/5
TrustpilotAshberry were great from start to…
Ashberry were great from start to finish also after care has been perfect quick to deal with any issues not that we have had any just teething issue
Hello Paul and thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotWe have had a wonderful experience…
We have had a wonderful experience purchasing our first new home with Ashberry Homes Bedford. The entire home-buying journey was made smooth and stress free thanks to the excellent support from the Ashberry team.
5/5
TrustpilotGreat staff
Great staff, Karen and Adam at the Hatton site have been fab.
Hello Luke thank you for taking the time to leave this fantastic review regarding the outstanding service you received from the team at Cherry Meadow! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotExceptional service
Professional customer services and update at every step of the process.
Hello Tavershima and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotMaxine is amazing
Maxine is amazing! So helpful and kind! She goes above and beyond and we appreciate all her help and support with any questions we have.
Hello Victoria, thank you for your excellent review! We wish you all the best in your new home and really appreciate you taking the time to leave this review. Many thanks, Alex
5/5
TrustpilotMy experience in purchasing a new home…
My experience in purchasing a new home at Chellaston Ford came down to Michael’s knowledge, experience and patience!
Hello Elizabeth and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received at Chellaston Ford and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotBuying our new home with Ashberry has…
Buying our new home with Ashberry has been a great process. From the start, Maxine at Trident Way has been very helpful guiding us through the process and assisting with the sale of our previous house. The properties and site look fantastic and we would recommend anyone to look for a new home with Ashberry.
Hello Dave and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from Maxine at Trident Way! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotGreat experience as first time buyers!
Popped in for our second visit to Ashberry homes at Whitford Heights last weekend and had the most amazing time! As first time buyers, we’re relatively new to this and Rick couldn’t have been more helpful - going above and beyond to show us different homes and give us as much information as he could. We have fallen in love with a house type and are eagerly waiting for its release, thinking of any excuse possible to go back to the site and speak to Rick to get even more excited!!! Couldn’t have been a more positive experience!
Hello Abbie and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Whitford Heights. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotOur agent Dawn is helpful and patient…
Our agent Dawn is helpful and patient and has supported us throughout the process. She is friendly but professional and has gone above and beyond
Hello Claudette and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Dawn and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotWe recently purchased our new home from…
We recently purchased our new home from Ashberry Homes at Chellaston Folds, and the entire experience has been exceptional from start to finish. The quality of the build is outstanding, with great attention to detail and a real sense of craftsmanship throughout.
Hello Tori and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from the team at Chellaston Folds! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
1/5
TrustpilotHome automation not working, heating system faulty, and major delays with broadband
This has been an incredibly frustrating and unacceptable experience for around six months since we moved in.
Hello Ken, and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these as soon as possible. We will require your development name and plot details please. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
5/5
TrustpilotReally great team at chellaston fold ,
Hello Ivan, thank you so much for your kind words! We wish you all the best in your new home. Thanks again, Sam
5/5
TrustpilotFriendly, informative and professional service
Michael and Rick were so welcoming, informative and professional. They answered all my questions and were able to give me space to process my decisions.
Hello Fay, thank you so much for your kind words! We wish you all the best in your new home. Thanks again, Sam
5/5
TrustpilotGreat help
Great help, assistance from the whole team. Excellent team work Every one willing to help and support.
Hello Brian, thank you for your excellent review! We wish you all the best in your new home and really appreciate you taking the time to leave this review. Many thanks, Alex
5/5
TrustpilotI dealt with Steph at the Wickets…
I dealt with Steph at the Wickets development and I would like to thank her for all her hard work, professionalism, and understanding. She was always reaching out, checking in, and going the extra mile,
Hello Tom, thank you so much for your kind words! We wish you all the best in your new home. Thanks again, Sam
5/5
TrustpilotSally is amazing very friendly nothing…
Sally is amazing very friendly nothing is too much trouble made the process of choosing easy
Hello Jan, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotFriendly and informative showed us…
Friendly and informative showed us everything we needed to know about our purchase
Hello Carol, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
4/5
TrustpilotEve was excellent
Eve was excellent, really helpful
Hello Sarah, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Desborough has the most, with 625 reviews rated 4.5 out of 5, followed by Swadlincote with 12.
The four Ashberry Homes East Midlands offices, by town:
