5/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Hi, Jodie. Thank you so much for rating your experience with us so highly!
Trusted Agent profile
Ashberry Homes East Midlands estate agents in Desborough, Swadlincote, Hatton and 1 more
★★★★★
646 reviews across 4 offices and 2 platforms
Ashberry Homes East Midlands has four offices, in Desborough, Swadlincote, Hatton and Ripley. Together they have 646 reviews on two platforms, rated 4.4 out of 5 overall.
26
Reviews on Google
All 4 offices
620
Reviews on Trustpilot
All 4 offices
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Our offices
Ashberry Homes East Midlands's four offices, most reviewed first. Each has its own page.
- Ashberry Homes East Midlands DesboroughStoke Road, Desborough, NN14 2SR625 reviews · 5 on Google (3.8)37 in the last 90 days
- Ashberry Homes East Midlands SwadlincoteHartshorne View, Stirling Road, Hartshorne, DE11 7FD12 reviews · 12 on Google (3.4)0 in the last 90 days
- Ashberry Homes East Midlands HattonCherry Meadow, Derby Road, Hatton, DE65 5RG5 reviews · 5 on Google (5.0)3 in the last 90 days
- Ashberry Homes East Midlands RipleyRipley, DE5 3QL4 reviews · 4 on Google (2.5)0 in the last 90 days
Latest reviews from every Ashberry Homes East Midlands office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
TrustpilotReservation appointment
Excellent experience with Patrick - friendly, very knowledgeable, answered all questions and good follow up after the meeting
Agent replied · 25 September 2026
Hello Sam and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
5/5
TrustpilotWe have only just paid the reservation…
We have only just paid the reservation fee. The sales staff, Tracey & Imaan, were very helpful & professional
Agent replied · 25 September 2026
Hello Shirley and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisors, Tracey and Imaan! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotWe have only just paid the reservation…
We have only just paid the reservation fee. The sales staff, Tracey & Imaan, were very helpful & professional
Agent replied · 25 September 2026
Hello Shirley and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisors, Tracey and Imaan! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotWoodland Edge
Dealt with the sales team at Woodland Edge in NE12. Very pleasant experience with the team there, they've been fantastic! Also was visited at our home for the Part Exhange incentive by the most kind and understanding rep. She listened to all our points and really went the extra mile for us. Finally made our reservation on our dream home today, and couldnt be happier with the experience so far - huge thank you to all involved!
Agent replied · 25 September 2026
Hello Dean and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Woodland Edge. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotPositive and very helpful sales staff.
Very helpful and patient sales staff, Imaan and Tracey. All questions answered and we were kept informed and updated throughout the reservation process.
Agent replied · 25 September 2026
Hello Trevor and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Imaan and Tracey and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotWhere do we even begin!
Where do we even begin? From the moment we arrived, the whole experience has been incredible. We’re now making the final decisions for our new home and eagerly waiting for it all to come together.
Agent replied · 25 September 2026
Hello Madison and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Hannah! We wish you all the best in your Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotWhere do we even begin!
Where do we even begin? From the moment we arrived, the whole experience has been incredible. We’re now making the final decisions for our new home and eagerly waiting for it all to come together. We honestly couldn’t recommend the team enough. Hannah at the Kilmarnock site has been absolutely fantastic, professional, knowledgeable and reassuring throughout. She has made us feel happy, confident and completely at ease every step of the way.
Agent replied · 25 September 2026
Hello Madison and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Hannah! We wish you all the best in your Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotPilgrims Way - Beverley.
Pilgrims Way, Beverley We have exchanged on our new home at Pilgrims way and have nothing but positives to say about our experience. Cathy the sales executive, Dennis the site manager and Rebecca the sales manager have been nothing but friendly, informative and helpful. We visited out new home for the first time last week for our pre plaster appointment. It was great to see our home at this stage and has been great watching it being built. The home is progressing really well and we are being kept informed about completion as we go along. If you are thinking of buying a home on Pilgrims Way I would encourage you to visit their office and show homes as you won’t be disappointed.
Agent replied · 4 June 2026
Hello Joel and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Pilgrims Way. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotPilgrims Way - Beverley.
Pilgrims Way, Beverley
Agent replied · 4 June 2026
Hello Joel and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Pilgrims Way. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotExcellent
Everything has been excellent, the sales team soon put you at ease explaining everything, even help with the form filling. Looking forward to seeing the progress of my new home.
Agent replied · 25 September 2026
Hello Lynne and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotGood experience!
Agent replied · 25 September 2026
Hello Mildred, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
5/5
TrustpilotOur new home
Maxine is lovely she explained everything in the first appointment and is keeping us updated
Agent replied · 12 June 2024
Hello Rachel and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Maxine! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotQuality with Ashberry
Whole experience was amazing , professional and helpful Imaan was amazing . Thank You
Agent replied · 25 September 2026
Hello Kerry and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
1/5
TrustpilotAshberry Homes, Pilgrims Way, Beverley
Our experience purchasing a new Ashberry (Bellway) home, Plot 199, Pilgrims Way, Beverley After several months of pursuing what we genuinely believed would be our dream home, we have now withdrawn from the purchase. During our visits we identified a number of workmanship issues, including damage which they attempted to hide by painting over rather than replacing, poor grouting that had simply been covered with mastic, cracked floor tiles and other finishing defects that left us questioning the quality of the build. The turning point came when the property suffered a significant water leak affecting multiple downstairs rooms shortly before exchange and completion. We were not informed that this had happened and only became aware after discovering evidence of the leak ourselves when visiting the property. Their attempt to soak up the water was by laying rolls of insulation throughout the property which when removed, there were still puddles of water everywhere. The water damaged items were not removed immediately and left festering in the property for days without any attempt to effectively dry the property out with the use of dehumidifiers etc. After repeatedly asking for information, we received conflicting explanations regarding what had happened, what damage had occurred and what remedial works had been carried out. During a meeting with the site team, we were also informed that no damp testing had been undertaken following the leak, which did little to reassure us that the property had been fully assessed before repairs. What disappointed us most was the lack of transparency and the inconsistent communication throughout the process. We felt under pressure to progress towards exchange, yet when we sought answers about significant concerns affecting the property, responses were often vague, inconsistent or only provided after repeated requests. At one point, we also felt that our honesty was being questioned when we repeated information we had previously been given. We no longer had confidence in either the property or the way the situation had been managed, and therefore made the difficult decision to withdraw. This review simply reflects our own experience. We hope prospective buyers ask plenty of questions, thoroughly inspect any property before exchange and make the decision that is right for them. When you’re paying a large amount of money for a property, it should be built to a certain standard and the company should be supportive rather than obstructive and disingenuous.
Agent replied · 25 September 2026
Hello and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant team. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with our Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Sam
5/5
TrustpilotWe've found Ashberry to be incredibly…
We've found Ashberry to be incredibly easy to deal with, and they've made the whole process so far feel straightforward and stress-free. Although we're only at the reservation stage, every visit to the sales office has been a positive experience. After visiting several other developers, we often left feeling confused and unsupported, and we were close to giving up on the idea of buying a new-build home altogether. Ollie at the Bishops Stortford development has been exceptional. He's been friendly, knowledgeable, and incredibly thorough in explaining every step of the process, taking the time to answer all of our questions without making us feel rushed. Thanks to his help and guidance, we've been able to reserve our dream home, and we're really looking forward to the next stage of our journey.
Agent replied · 25 September 2026
Hello Jasmin and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Maltings Place at St James’ Park. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotBrilliant always help out answers any…
Brilliant always help out answers any questions friendly and efficient. Couldn’t recommend more
Agent replied · 25 September 2026
Hello Thea and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotBrilliant and attentive service
Agent replied · 25 September 2026
Hello Jim and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
1/5
TrustpilotI have contacted this company to…
I have contacted this company to request a refund it has been over a week now and they have still not sent me details of how to return
Agent replied · 25 September 2026
Hello Peter and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. We will require the name of the development and your contact details to allow us to chase this up for you. Many thanks, Alex
4/5
TrustpilotThis was very early in the process was…
This was very early in the process was was ok,
Agent replied · 25 September 2026
Hello David and thank you so much for your feedback. We would like to take this opportunity to wish you all the best in your new Ashberry home! Many thanks, Sam
5/5
TrustpilotAshberry Homes Chellaston
We were drawn to the Ashberry development in Chellaston by the quality and appearance of the build. Michael, the sales representative, has been excellent throughout, and we have also received some unexpected additions to our new property. If you are looking for a new home, I would recommend considering Ashberry Homes.
Agent replied · 25 September 2026
Hello and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Michael! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotPerfect service!
Agent replied · 25 September 2026
Hello Zhang and thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotWe were very interested to take a look…
We were very interested to take a look at the Whitford Heights development in Bromsgrove. We really liked the houses on offer and the quality of the construction. In particular I would like to mention the help we received from Rick, the Ashberry Homes on site salesperson. Nothing was too much trouble, he took the time to answer all our questions and made the next steps clear, if we wanted to proceed. Thank you, Rick.
Agent replied · 25 September 2026
Hello Carl and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Rick! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotLooking to the future
Sales advisor was very helpful and looked into all my requests and kept me informed in a timely manner
Agent replied · 25 September 2026
Hello and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ashberry Homes East Midlands
Which Ashberry Homes East Midlands office has the most reviews?
Desborough has the most, with 625 reviews rated 4.5 out of 5, followed by Swadlincote with 12.
Where are the Ashberry Homes East Midlands offices?
The four Ashberry Homes East Midlands offices, by town:
- Desborough: Stoke Road, Desborough, NN14 2SR
- Hatton: Cherry Meadow, Derby Road, Hatton, DE65 5RG
- Ripley: Ripley, DE5 3QL
- Swadlincote: Hartshorne View, Stirling Road, Hartshorne, Swadlincote, DE11 7FD
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