Trusted Agent profile
★★★★★
646 reviews across 4 offices and 2 platforms
Ashberry Homes East Midlands has four offices, in Desborough, Swadlincote, Hatton and Ripley. Together they have 646 reviews on two platforms, rated 4.4 out of 5 overall.
26
Reviews on Google
All 4 offices
620
Reviews on Trustpilot
All 4 offices
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Ashberry Homes East Midlands's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAshberry homes is great
Ashberry homes is great. Those sales advisor is professional and very detail to explain to me in the reservation process.
Hello, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
4/5
TrustpilotCustomer service attendant was of great…
Customer service attendant was of great help
Hello Babatunde, thank you so much for taking the time to leave this review! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotNew Cardington Gate Ashberry Homes…
New Cardington Gate Ashberry Homes team, especially Lorraine & Adam have gone above and beyond to support us as first time buyers throughout the new build buying process. From the initial phone call, to choosing our upgrades, to home demo and move in day. Thank you so much for everything :)
Hello, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotExceptional and first class professional service
From our very first enquiry through to the finer points of negotiation, Anna has been nothing short of exceptional. Purchasing a new home is never a small journey, and yet she guided us through it with a rare combination of professionalism, warmth, and genuine care.
Hello Hani, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor Anna! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Ivo
5/5
TrustpilotFirst class service
The sales team are excellent , Alan at Ashberry brierley view does an excellent job in keeping you informed and Trevor the site manager is first class , great team , thanks for all your help in making our journey to buy plot 300 seamless. Matt
Hello Matthew, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotExcellent service
Excellent service. Extremely helpful staff. Nothing too much trouble. Thorough explanation of process.
Hello Vivienne, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Zoe
5/5
TrustpilotThe customer care was top notch
They talked us through everything well calmly and the sales lady was so welcoming
Hello Regina and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotJust great customer service
Rating only, no written review.
Hello Mr Gurdep and thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotI had a great experience with Ashberry…
I had a great experience with Ashberry homes. The team were very helpful, quick to respond, and took the time to understand what I was looking for. Even though I didn’t proceed with them, I really appreciated their professionalism and support. I wish them all the best.
Hello, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Zoe
5/5
TrustpilotWe have been really impressed
We have been really impressed. Cathy (Beverley site) was amazing. We were so grateful for her patience and understanding whilst making our big decision. Cathy was very knowledgeable, helpful, efficient and easily contactable. Thank you
Hello, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Cathy! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Zoe
4/5
TrustpilotVery easy to deal with excellent…
Very easy to deal with excellent attitude good communication skills
Hello Darren and thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotSally has been amazing
Sally has been amazing. supportive, helpful and caring.
Hello Ian, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Sally! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Zoe
5/5
TrustpilotMichael salesperson is very…
Michael salesperson is very knowledgeable and made it so easy to make a decision of purchasing with Ashberry homes and very helpful with information needed and will take time to explain
Hello Minesh and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotClear and transparent
Clear and transparent team. Helped educate me through each process along the way.
Hello Gavin and thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
5/5
TrustpilotAlthough buying a home is reportedly…
Although buying a home is reportedly one of the most stressful things that you can do, our experience of buying a home from Ashberry Homes in Woodland edge has been a wonderful experience which was mainly due to the exemplary customer service from our sales advisor Anna, She was extremely helpful , friendly, and professional throughout. We felt valued as customers as Anna went way beyond our exceptions. We would thoroughly recommend Ashberry Homes based on the service we received.
Hello Brian and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
5/5
TrustpilotPatient, Professional, and Approachable
We had the pleasure of working with Eve while looking for our new home. She was exceptionally patient, friendly, and always willing to take the time to answer our questions and guide us through the process. Her professionalism and approachable manner made the whole experience smooth and enjoyable. We couldn’t recommend her highly enough.
Hello Roxana and, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
5/5
TrustpilotThe team were very supportive and…
The team were very supportive and attentive to our requirements they understood our questions and were also able to provide information we hadn't previously considered. The team members we have dealt with are Sarah Carr, Danielle and Demi. They have been really helpful and supportive.
Hello Dale and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
5/5
TrustpilotExcellent service and very helpful team
We had a great experience with this company. From the moment we arrived, the team was extremely helpful, friendly, and professional.
Hello Seyda and thank you for your excellent review. We are so pleased to hear of your positive experience with us and would like to take this opportunity to wish you all the best in your new Ashberry home! Many thanks, Alex
5/5
TrustpilotExtremely helpful and professional
Extremely helpful, guiding, professional and friendly service
Hello Murat, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotGreat experience
Really helpful, clear advise and next steps. Lots of information in a simple format and on hand to answer any questions we had. Cathy was really helpful in the design process too.
Hello Helen and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Zoe
1/5
TrustpilotAll round appauling
Bellway took us to view a plot so we got a feel for it first time on the same site, however who we went with instead Ashberry Have been refusing 1 too many times now to view our plot which we have invested a lot of money for, a lot of the choices where chose for us due to getting it toward completion, however we hated the kitchen cupboards (wouldn’t have bought if we couldn’t change as a lot to replace them all ontop of what we are already paying) When asked if we could have a flooring package included too as we didn’t get to choose anything we got it flung back in our faces the sales rep acted like she done us a huge favour as if we didn’t pay for them ourselves as we wanted better ones. Our sales rep, doesn’t seem bothered at all, asked for photos of the plot as they had plasterers in and still yet to receive them, only can accommodate a “meet the builder” during a working week which most people work full time. If we weren’t due to be completed we would have pulled out. Horrendous customer service
Hello Sophie and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant divisional team. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Sam
5/5
TrustpilotEasy to use GUI users friendly
Hello and thank you so much for your kind words! We wish you all the best in your new Bellway home. Thanks again, Sam
5/5
TrustpilotWe have had an excellent experience…
We have had an excellent experience with Ollie Jimminson at Ashbury Homes, Maltings Place in Bishop’s Stortford. From the very beginning, Ollie has gone above and beyond to support us throughout the house-buying process. He was extremely accommodating when helping us choose the right plot and was always on hand to answer any questions we had, no matter how big or small.
Hello Daisy, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Ollie! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Zoe
5/5
TrustpilotAshberry homes - you’ll be surprised what’s behind the door.
Ashberry homes, a hidden gem in the bellway group.
Hello Charles, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Zoe
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Desborough has the most, with 625 reviews rated 4.5 out of 5, followed by Swadlincote with 12.
The four Ashberry Homes East Midlands offices, by town:
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