Trusted Agent profile
★★★★★
646 reviews across 4 offices and 2 platforms
Ashberry Homes East Midlands has four offices, in Desborough, Swadlincote, Hatton and Ripley. Together they have 646 reviews on two platforms, rated 4.4 out of 5 overall.
26
Reviews on Google
All 4 offices
620
Reviews on Trustpilot
All 4 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
Ashberry Homes East Midlands's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSwinfen Vale
Eve at Swinfen Vale is very supportive. She explains everything clearly. She is always willing to assist, absolutely incredible person.
Hello Joanna and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Zoe
5/5
TrustpilotExcellent
I have never had any involvement with Ashberry previously, however ive been extremely happy with their service from the start. In particular, Amy, who has been there for me throughout the process of buying my new home.
Hello Mr Watson, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Amy! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Zoe
1/5
TrustpilotIf you value good service, empathy, and professionalism, look elsewhere
I reserved a house with Ashbury Homes and, like many buyers, faced delays in the chain. Throughout this process I stayed in contact and even managed to find another solution within 10 days.
Hello and thank you for taking the time to leave this review. We are sorry to read your concerns and we would like to look into this matter further. We've requested some further details, and we'd appreciate it if you could please provide these details as soon as possible. We will require your development name and plot details please. However, should you have ongoing concerns we would encourage you to report them to us in line with the Bellway Complaints Procedure which can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Many thanks, Sam
5/5
TrustpilotSarah has been extremely helpful
Sarah has been extremely helpful, and is still being helpful in getting us to the end line product.
Hello Daniel and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Zoe
5/5
TrustpilotAmazing experience from start to finish!
My experience of buying from Ashberry at Cherry Meadow was absolutely first class from start to finish, everyone I dealt with was extremely helpful and went above and beyond to deliver wonderful service, an amazing buying experience and outstanding customer service - a truly gold standard. It would be very hard indeed to have had better, I'm totally unable to suggest room for improvement!
Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Cherry Meadow. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Zoe
5/5
TrustpilotI’ve just completed a purchase of a new…
I’ve just completed a purchase of a new home through the Bourne Springs Ashberry Homes development in Bourne. The sales team were excellent. I dealt with Rob and he was wonderful with me. Always on hand to answer any questions and guide me through the process of buying my first home. I was able to visit the property whenever i wanted during the process and now that i’ve moved in i couldn’t be happier. The house was immaculate when i moved in and all prior snagging works we noticed were done in advance. Rob and the team also left me some nice gifts on my move in date.
Hello Jason, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Rob! We wish you all the best in your new Ashberry home. Thanks again, Zoe
5/5
TrustpilotI recently purchased a house from…
I recently purchased a house from Ashberry. I have been impressed with Ashberry staff. They have shown professionalism and always punctual with their response. I have been impressed with Rob and Claire In particular who guided me through the process.Thank you.
Hello Grace and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Zoe
4/5
TrustpilotExcellent service from Demi who works…
Excellent service from Demi who works at the Stargate Meadows site for chasing up our referral offer. One less star just due to how long it took from the previous saleswoman.
5/5
TrustpilotAshberry homes
The Sales Advisor was nice and I had a pleasant time during the process of buying the house
5/5
TrustpilotI don’t believe it
I don’t believe it!
5/5
TrustpilotMichael has been so very kind and…
Michael has been so very kind and patient with me, explaining everything clearly and happy to answer any of my questions. He's a huge asset to the company.
5/5
TrustpilotEverything was made so simple for us
Everything was made so simple for us, as first time buyers. Karen at Cherry Meadow was so welcoming and really made us feel at ease. She sat with us on several occasions and explained the entire buying process and answered all of our questions clearly. It really helped us to know that we were making the right decision and we couldn't be happier with our new home.
1/5
TrustpilotChurch View
After living in my Ashberry home for two and a half years years, the communication from customer care is non existent, quality of homes is nowhere near five star and residents are ignored by senior management.
5/5
TrustpilotAndrew goes over and beyond to help and…
Andrew goes over and beyond to help and explain the process.
5/5
GoogleRating only, no written review.
5/5
GoogleWe are so pleased with our lovely new home and would like to thank everyone involved in the hard working team. Chrissie did such a lot to make the moving process as simple as possible, she made time for us and communicated efficiently between us and the site team. Everyone on site is professional and takes great pride and care in their work. Since we moved into our new home nothing has been too much trouble for Gabby and Martin who have followed up every tiny concern thoroughly and promptly. Everything in our new home is completed to a high quality standard. We have always purchased new houses but have never been looked after in such a caring and professional manner as we have been by the Ashberry Homes team here. Many thanks to you all.
5/5
TrustpilotJulie was very patient with our…
Julie was very patient with our computer problems. Looking forward to seeing her in person.
5/5
TrustpilotCredit to Ashberry homes
Amber rise sale rep went above and beyond, making us feel comfortable and took worry and stress away from start to finish.Wasn’t pushing in anyway in trying to get a sale and would highly recommend anyone to have a Ashberry home.Marks a real credit to the company.
5/5
TrustpilotFabulous service from Karen
Fabulous service from Karen! Really professional and friendly. Easy reservation and trip to our plot .
Hello Kathy and thank you so much for your kind comments regarding the outstanding service your received from your Sales Advisor, Karen. We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
5/5
TrustpilotAshberry Homes - The Wickets
We have recently purchased our first new build house, and we are very happy with our decision to buy from Ashberry!We've had our eyes on the house type for a few years, and were fortunate to get one reserved on a site in the area we wanted!From reservation day, Rob our sales advisor has been brilliant, chasing solicitors and making sure everything goes through smoothly. Once we moved in Rob and Keith, the senior site manager, were round regularly to check everything was working and we were settling in well.Dip, the assistant site manager, has been wonderful, going above and beyond to get any small snags we've had resolved, and making sure we're happy! (Honestly there has been nothing major, just the odd cosmetic touch up).The team at The Wickets have been fab, would highly recommend!
Hello Reece, thank you so much for taking the time to leave this excellent review! This really is the type of feedback we strive to ensure we receive and we wish you all the best in your new Ashberry home! Many thanks, Team Ashberry
5/5
TrustpilotI am in the process of buying my new…
I am in the process of buying my new home Ashberry at Carrington View and have had such a lovely experience so far. Andrew in the Sales team has been helpful, professional and reassuring throughout my journey. Looking forward to the next steps in the process.
Hello Katy and thank you so much for taking the time to share your experience! We are delighted to hear of the fantastic service you have received from your Sales Advisor, Andrew! We wish you all the best in your new Ashberry home and would love to hear back from you once you’re all settled in. Many thanks, Team Ashberry
5/5
TrustpilotAbsolutely Excellent!
We recently moved into our newly built home, and we couldn't be happier with the result! The quality and finish are truly exceptional. Every detail has been thoughtfully executed, and the craftsmanship throughout the house is top-notch.A special mention goes to Rob in sales, who has been incredible throughout the entire process and helped us make our house a home. Another special mention to Keith & Dips on site who have gone above and beyond to ensure we were happy and comfortable every step of the way. In particular Dips has made himself available to answer any questions and help in any way possible day and night! Their ongoing support and attention to detail throughout the move in process has made the whole experience stress-free.We highly recommend this team for anyone looking to find their dream home!
Hello Melanie and Gary, thank you so much for taking the time to share your experience! We're thrilled to hear of the fantastic service you received from the team at the The Wickets. This really is the type of feedback we strive to receive. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Team Ashberry
1/5
TrustpilotWe bought a home on queensgate 6 years…
We bought a home on queensgate 6 years ago and we are still finding issues even now. As soon as the weather drops the house is freezing cold, it doesn't appear the required amount of insulation has been installed, and you can stick your hand under most doors, you can even get a few fingers through the front door. Give these a swerve, and that goes for anything bellway too.
Hello and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant Customer Care team.Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, ensuring that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
5/5
TrustpilotCouldn’t fault the experience of buying…
Couldn’t fault the experience of buying a new build house from Ashberry.The sales team were excellent and talked us through all aspects of buying a new property.
Hello and thank you for taking the time to leave this fantastic review. We wish you all the best in your new Ashberry home and we would love to hear back from you once you're all settled in. Many thanks, Team Ashberry
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Desborough has the most, with 625 reviews rated 4.5 out of 5, followed by Swadlincote with 12.
The four Ashberry Homes East Midlands offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
