Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotWhat a stressful experience
I purchased my house for my children and I last November 23 in Church Fenton, at their Poppy Fields site. As another member wrote after reading reviews I was also hoping I was going to be one of the lucky people who just had a handful of snags and that all would be fine. I even wrote to Ashberry and spoke to the site manager who gave me assurances that my home would be up-to a good standard and the previous issues had been as a result of old site management. Unfortunately this was not the case. I was not invited to snag the property or bring in a qualified stagger. This meant that the first thing I had to do when I received the keys was to complete a snag report which was date and location stamped. I provided this the same day to the site manager via email, yet 10 months in and after probably over 50 emails and many many phone calls and conversations and following the Ashberry complaints process and getting responses from the construction director that my issues would be sorted, unfortunately like another member mentions on here only a handful of snags have been completed which have resulted in new snags or half completed jobs such as holes in ceilings, damaged paintwork, half cleaned brickwork, failed mastic just to name a few. Unfortunately as-well many of my issues should have been NHBC fails but yet the inspector passed them off such as no compliant brickwork, a hole on my downstairs toilet floor, no durgo valve on my SVP. This whole process has caused an immense amount of stress and I have lost count of the amount of time it has taken for me to re write my lists again and again as no one seems to cross anything off or keep the list, but also the time myself and other family member have sat waiting for trades to show up and no one coming. We are now onto site manger number 5 and assistant site manager number 4 who unfortunately now are taking the brunt of everyone’s built up frustration. I am not confident Ashberry/Bellway are going to provide them the support to close out the mess that myself and other residents are facing and they will be set up to fail like the others before. The most unfortunate thing is I still don’t have one room that is without snags and I am still living with items in boxes as I have been unable to move properly in to any room and feel settled in what should of been my lovely new home.
Rachel · 21 September 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 23 October 2024
Hello Rachel and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like you to be assured, this will be raised for investigation with our divisional team. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. Many thanks, Team Ashberry
★★★★★ 1/5
TrustpilotStay well away
Stay well away! We purchased a beautiful home in Church Fenton, at their Poppy Fields site. After reading reviews we were hoping we were going to be the lucky people who just had a handful of snags and that all would be fine. Unfortunately for us it’s not been the experience we were hoping for. We had a professional survey carried out on the house 3 days after completion (early June) which highlighted 268 snags, since then we have found more snags and created our own list taking the total to nearly 300. The handful of snags which have been completed (I think 10 of them) have resulted in new snags or half completed jobs such as plastering on ceilings been done and just left, blue spray paint all over our white kitchen top and we have holes in the walls in our bathrooms where our showers are attached - clearly water will be entering these holes causing further damage. We have guttering that isn’t attached to the property and problems in our attic, the list is honestly never ending. We haven’t heard anything from customer care, they just wanted a copy of our snag list which we sent two weeks ago. We are also on our 4th (I think) site manager since June and someone actually has our house key - god knows who, we left it with a site manager so contractors could just get on with the work, yet no work has been completed. Anyway, if you’re thinking about buying one of these homes stick to the negative reviews rather than hoping to be a lucky one (surely all sites have the same problems). We actually recommend my brother and he bought a property on the same estate, he moved in July and still hasn’t had his initial 3,7 and 14 day check with a site manager. It’s absolutely disgusting. We were sold a house that simply is not finished and no one is doing anything about it getting to an appropriate standard. Anyway, we have been approached by the media about our experience along with others on the estate so watch this space!
Claire · 20 September 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 23 October 2024
Hello Claire and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant team for Poppy Fields.Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
★★★★★ 1/5
TrustpilotStargate meadows - rude staff
Popped into stargate meadows ryton development last week and the staff were so rude. Completely put me off considering to purchase
Micheal · 12 September 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 23 October 2024
Hello Michael and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotThe Wickets Desborough
We have recently purchased and moved into our new build in Desborough - The wickets. From the start of the process the sales Rep Rob has helped us make the house into a dream home. He has communicated everything with us and helped us with our solicitors! Since moving in Dips and Keith have exceeded our expectations, helping resolve our minor issues and making sure we are settling in. In all the process from the start to where we are now has been great, the team onsite have been fantastic looking after us and going above and beyond. Would highly recommend this site!
Andrew · 12 September 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 23 October 2024
Hello Andrew and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at The Wickets. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 1/5
TrustpilotTrees - Reported trees falling into our garden…
Reported trees falling into our garden from Ashberry's land on the 23rd August 2024, covering the fence and lawn. It will be 3 weeks on Friday where ** no one ** has been in contact. I have chased this up with Customer *care* and still waiting for a phone I was promised nearly 2 weeks ago I chased this up with construction director 3 days ago and still no contact. I still have trees which will require a chainsaw to be removed which is now damaging my lawn, plants and potentially the fence. I do not want apologies as this is beyond that and purely lip service. I want the trees removing and a good will gesture. If I could give minus stars I would. From their actions it is evident they do not care! Plot 1 Poppy Fields
SS · 11 September 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 12 June 2024
Hello, thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotIt’s a five star from me
We’ve just recently moved into our new Ashberry home in Desborough. The site manager (Dips) and his team have been outstanding. The moving in process has been made very easy thanks to his excellent customer service and putting us at ease with moving into our new Ashberry home. Dips has been very informative and has been readily available and willing to give of his time to answer any questions and give us help & advice in every way possible. Our new house has been presented to us in excellent cleanliness, quality decor & fittings and any minor snags that were found were swiftly resolved! We hope to have many happy years in our beautifully designed new home. Every Ashberry home site needs a site manager like Dips!
Santosh · 5 September 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 23 October 2024
Hello Santosh and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review following the lovely service you received from Dips and the team. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotI want to take this opportunity to…
I want to take this opportunity to thank the team at Ashberry Homes at The Wickets in Desborough. Buying our first dream home has been made easy, simple and stress free from the beginning and dealing with Rob from the sales team, to dealing with Keith and Dippen helping making changes to our home straight forward with minimal snags. With 3 day and 7 days knocks to check we have everything in working condition. I highly recommend the team here when purchasing a home.
Kim · 5 September 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 23 October 2024
Hello Kim and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received at The Wickets and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotThe wickets desborough
Me and my partner have recently purchased a new build at THE WICKETS in desborough and couldn’t be any happier Dips the assistant site manager who has been looking after us, has gone above and beyond to make our house a home and we can’t thank him enough, Keith the site manager and rob the sales advisor have been 5 ⭐️ alsoWe couldn’t recommend this site and team enough Thank you for making our dream come true!
Jason · 5 September 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 23 October 2024
Hello Jason and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at The Wickets. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotMhairi in your Sales Office was…
Mhairi in your Sales Office was wonderful. What a lovely girl. She explained everything so clearly about our new property. What an asset to your organisation.Can’t wait to start picking our kitchen and tiles.It’s all so exciting.
Fiona · 3 September 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 23 October 2024
Hello Fiona and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Mhairi! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotFantastic experience so far from…
Fantastic experience so far from initial visit to reservation and extras selection.The sales team at Carrington View are knowledgeable and clearly take great pride in their job, making the process as smooth as possible.I look forward to the rest of my buying journey, the site looks well presented and the. Showhomes are stunning.
Ken · 3 September 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 23 October 2024
Hello Ken and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Carrington View This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotRecently reserved a plot at Hartshorne
Recently reserved a plot at Hartshorne. From the very beginning Chrissie was wonderful. She was Attentive and organised and kept us updated with everything and guided us through what we needed to do. She has made our experience stress free, 10/10 service.
Laura · 27 August 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 28 August 2024
Hello Laura and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Chrissie! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotExcellent customer service and support…
Excellent customer service and support didn’t push a sale, have been helpful throughout the process
Daniel · 27 August 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 28 August 2024
Hello Daniel and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotKathy was very helpful and still is…
Kathy was very helpful and still is helpful she has kept us informed and if we contact her she is always willing to help.
Joann · 27 August 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 28 August 2024
Hello and thank you so much for your great review and congratulations on your new Ashberry home! This is the type of feedback we strive to ensure we receive and we're looking forward to sharing your kind comments with your divisional team and especially Kathy. Many thanks, Team Ashberry!
★★★★★ 4/5
TrustpilotSo far our experience has been so…
So far our experience has been so welcoming and warm has made us feel like we have made the right choice in choosing our home. Now to get the final stages over the line and get the keys then it’ll be 5 stars from me.
Scott · 27 August 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 12 June 2024
Hello Scott and thank you so much for your excellent review! We wish you all the best in your new Ashberry home! Team Ashberry
★★★★★ 5/5
TrustpilotWe couldn’t be happier. Thank you!
We’d like to thank everyone at the Saxon Heath Development. Thank you to Tanya and Karen from the sales team who helped us with the purchase of our new home, as first time buyers it was a daunting experience however, the whole process was made easier by their knowledge and understanding. Thank you for being so helpful throughout the whole process. Also a special thank you to Kevin and Ollie and all of the site team for all of your hard work and help, you’ve been amazing. We found everyone to be friendly, approachable and professional and any issues we did encounter were quickly and easily resolved. We love our new home and we would recommend Ashberry Homes from our experience.
Nikita · 24 August 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 28 August 2024
Hello Nikita and thank you so much for taking the time to share your experience! We are delighted to hear of the wonderful service you received from the team at Saxon Heath. This really is the type of feedback we strive to ensure we receive. We wish you all the best in your new Ashberry home! Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotBoth girls at Trident Way site in…
Both girls at Trident Way site in Brough exceeded customer service - both assets to your company!!Apologies edited this as didn’t put their names Amy and HannahThank you!
Niki · 23 August 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 23 August 2024
Hello Niki, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
★★★★★ 1/5
TrustpilotAbsolutely awful experience
Absolutely awful experience. From the start Ashberry showed no interest in their customers. Stand offish behaviour when I arrived without an appointment. Unwilling to put in wardrobes or tile the bathroom when I was willing to pay. At some point they decided they reached their yearly targets and didn't want me to complete for two months but didn't actually have the courtesy to tell me this. They knew that I was unable to complete in August and September as I had been keeping myself available to move for months based on the information that I had been receiving from Saxon Heath and their assisted mover company. Tanya, only told me about their targets when I called to find out why they were stalling. She has since refused to acknowledge this conversation, thereby implying that I am lying. In the end I had no choice but to pull out as I was ghosted by their assisted mover company, and their recommended solicitors constantly got everything wrong and caused nothing but problems. Ashberry have said they would return my deposit but it's now been 3.5 weeks and they are ghosting me also. I have never had to experience such constant incompetence and such unprofessional behaviour.
Nicole · 22 August 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 23 August 2024
Hello Nicole, thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details, and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotGreat new build development
Very friendly staff that are more than happy to help. Lots of knowledge about the property Houses are set out very nicely
Bradley · 21 August 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 23 August 2024
Hello, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
★★★★★ 4/5
TrustpilotKatie the sales advisor has been very…
Katie the sales advisor has been very helpful with any questions asked and only a phone call away also we have found as both off us work the sales opening times have been very helpful as we only have weekends off thankyou
Mr · 20 August 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 23 August 2024
Hello and thank you for taking the time to share your experience! We are delighted to hear of the wonderful service you have received from your Sales Advisor, Katie! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this kind review. Many thanks, Team Ashberry
★★★★★ 3/5
TrustpilotGarde's door is poor
Garde's door is poor; quality is poor; customer service is poor
Anon · 19 August 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 23 August 2024
Hello and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to your divisional team. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotRecently reserved our new Ashberry home…
Recently reserved our new Ashberry home the sales advisor went above and beyond to help us secure our new home very professional, helpful and such a quick and easy process. Thankyou we cant wait for completion.
Georgie · 14 August 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 23 August 2024
Hello Georgie and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotMy experience has been positive every…
My experience has been positive every step of the way. Everything has been covered and explained efficiently and informatively and always courteously. Very professional and a pleasure to deal with Ashberry Homes.
Susan · 2 August 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 23 August 2024
Hello Susan and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
GoogleRating only, no written review.
Michael · 31 July 2024 · Ashberry Homes East Midlands Swadlincote
★★★★★ 1/5
TrustpilotConstant lies
Constant lies. When you’re told that the constitution manager sent someone round to fixed a bodged job, you check your ring doorbell and no one has been. Don't trust these snakes. Plot 104 Poppy Fields
Summer · 29 July 2024 · Ashberry Homes East Midlands Desborough
Agent replied · 23 August 2024
Hello Summer and thank you for your review. Please note, your comments will be passed on for investigation to our Yorkshire divisional team, who will be best placed to investigate further. Many thanks, Team Ashberry.
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