Trusted Agent profile
★★★★★
646 reviews across 4 offices and 2 platforms
Ashberry Homes East Midlands has four offices, in Desborough, Swadlincote, Hatton and Ripley. Together they have 646 reviews on two platforms, rated 4.4 out of 5 overall.
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Ashberry Homes East Midlands's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSally at Moreton was wonderful
Sally at Moreton was wonderful, informative, friendly and helpful.
Hello and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Sally! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
4/5
TrustpilotAshberry homes
Angela, our sales representative was extremely helpful and informative. We never had to wait long for replies to our queries and she kept us fully up to speed as we are sure she will where appropriate up to completion date.The PX hub was a little more confusing. They initially took on my more expensive property as part of the express mover scheme but when it sold they switched to my partners because as I was told, the fees they would have to pay would be cheaper?Considering fees up to £3000 can be paid it would have been classy to pay this amount split between the two properties.
Hello Mark and thank you for taking your time to leave this review We are so pleased to hear your sales representative was helpful and informative. This really is the feedback we strive to ensure we receive. Please be advised, your additional comments will be noted and passed along for the attention of the relevant team. Many thanks, Team Ashberry
5/5
TrustpilotThe staffs are very friendly and always…
The staffs are very friendly and always willing to help.
Hello Edward and thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
5/5
TrustpilotFantastic service so far
Fantastic service so far, hollie at Ashburry springs in bourne Lincolnshire has been great every step of the way so far. Thank you so much Dan and Keri.
Hello Dan and Keri and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Hollie! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotBrilliant
Your sales and site managers have been excellent. Both provided excellent information to help us make our decision and progress our purchase. We can’t wait to move in!
Hello Caroline and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
5/5
TrustpilotPilgrims Way,Beverley.
The sales service from Cathy has been outstanding so far. As to the build and quality I cannot comment as our house will not be ready until September - November 2024.
Hello Stephen and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
1/5
TrustpilotDishonesty
In July 2023, we agreed with Ashberry Homes to an early move into our new property. As part of this agreement, and due to the property being completed ahead of schedule, Ashberry committed to reimbursing us for our rental costs in London for the period after we move in (as we were moving in early)We fulfilled all requirements set forth by Ashberry Homes including providing confirmation of the rental amount from our agent. Despite our compliance and regular follow-ups, we have not received the promised reimbursement. It has gotten to the point where we are not receiving any replies at all. It is disheartening to experience such a lack of support and accountability from a reputed developer. We are now approaching almost a year without receiving any form of reimbursement, despite multiple attempts to resolve this matter through the appropriate channels.
Hello and thank you for taking the time to leave this review. We're sorry to hear about the service you received and would like to investigate your concerns with our divisional team. So that we are able to do this, we have requested some further information. If you could kindly provide your plot number and development as soon as possible so that we can look into this further. Many thanks, Team Ashberry
5/5
TrustpilotRoundhouse Park, Melton Mowbray…
We started our house search journey in March 2023 and looked around so many different houses - pre loved and new builds. One of the first new developments we visited was Roundhouse Park in Melton along with all the other new house sites in Melton and dealing with Ellena was like a breath of fresh air to other sites. She was proactive - actually got out of her chair to help us (some didn’t !), happy to answer any questions we had and took us on site to look at plots without need to make an appointment. We did have several visits to Roundhouse Park over the months and Ellena was always as willing and helpful, my only negative for the sales office was when Ellena was on holiday, the people who were stand-ins had no information or updates which was frustrating as feel that if covering, the people doing so should be up to speed on sales and availability. Due to plot availability and timing, we actually reserved with an alternative builder and felt bad as Ellena was so nice and didn’t want to do her out of a sale. As it happened, two months later, the sale of our house - we decided to wait for one on Roundhouse Park and was delighted to be back with Ashberry Homes into one of the first houses we had seen in 2023, so we went full circle. We had some usual snagging and these so far have been dealt with efficiently by a new site manager, Charlie who is also a pleasure to deal with.
Hello and thank you for taking the time to leave this feedback regarding the service you received, your comments are important to us and will be passed on to the relevant divisional team. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotPersonable experience
Lovely, friendly, personable and professional.
Hello Ruth and thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
5/5
TrustpilotAshberry house purchase
Sales person was very professional and knowledgeable told me all the information I needed.I have been invited to the site on numerous occasion to look at the progress of my property which as been very useful.The site management have also been very helpful and professional.
Hello Phil and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
1/5
TrustpilotPlease see my last review
Please see my last review - I have now provided my plot number and development. I will be awaiting a response by email. I would like to get this resolved asap
Hello and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the management team in our East Midlands division.Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
1/5
TrustpilotAvoid At All Costs
Handed over keys and contracts after reserving my plot excitingly in December 2021. Promised with a Day 1, Day 3 and Day 7 snagging visit which never happened, I proceeded to call and write to the customer service team and sale teams about the lack of visit and undelivered promises.This initially went well, despite lengthy delays, a month on, I had my first visit with a large number of items on the snagging list, notably - an urgent matter of having only constant hot water coming from the shower of the main bathroom. This had taken about 6 months to sort out the main shower issue after constant lack of accountability and responsibility as well as constant outsourcing of jobs which finally resolved the so called “urgent” matter. Though all the other issues get overlooked completely.Nevertheless, customer service has been appalling, with numerous structural issues and even just simple questions around the house needing looked at and sorted from 2021 - still in 2023 yet to be sorted.They promise you communication and a 2 year warranty - but fail again and again to deliver. All you get is disappointment and delays, which trigger further issues for the development to sort out.Despite a lengthy email trial, and constantly waiting for a reply and response - surprisingly most of the jobs are emailed back as “closed” when absolutely nothing had been done and no contact had been made.Avoid at all costs unless you want to live a life of misery in your brand new home. No one seems to care or listen after you exchange contracts and start figuring out the many faults in your home.
Hello Zuhair and thank you for taking the time to leave this review. We're sorry to hear about the service you received and would like you to be assured, your concerns have been passed along for investigation to the senior management in your division. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Bellway
5/5
TrustpilotWhat an exciting journey this has been
I can not wait to move in! I'm so impressed with the service at Ashberry especially my sales assistant Sally; she's been an absolute diamond taking time out to help me with official papers,the colour schemes ie,tiles,vynyl and flooring. Always receive a warm welcome and has made my journey; my new adventure totally stress free. The communication is second to none,I'm always being kept updated and in the know. Excellent company, service and attention to detail in the properties. Feeling grateful and excited! 😊
Hello Adele thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Sally! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotAbsolutely fantastic so far!
From the moment we met Danielle in the sales office we knew we'd found the perfect location for our next home. Danielle arranged for us to view a different house style at a Bellway site in Poynton than we'd initially been interested in, we're glad she did because we fell in love with this house style immediately. Throughout the process so far, Danielle has been excellent, helped us choose our additions, and supporting us through the highs and lows of getting the mortgage we needed. Gail who also covers the sales office has been great, keeping us informed of survey visits and where things are up to with the build. We met Mac the site manager twice, once when we reserved to go through the build process and again when we got to go in our home pre plaster stage. We're excited to be exchanging contracts in the next few weeks and hopefully being in our new home by August. Our journey has been great so far, and we've been impressed. The team on The Acadamy are an absolute credit to Ashberry Homes!
Hello Ian and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
1/5
TrustpilotUnprofessional and do not care
Initially were great until you tick the box on the NHBC survey. Then expect repairs to be dragged out until they hit the 2 year mark where they can avoid responsibility. Be prepared to chase repairs and do not expect a reply from site managers or from complaints. They prefer you to go to the NHBC. My advice is not to buy unless you enjoy stress and waiting around- all while parting with a lot of money. They are not 5 star builders. In reply to the Ashberry request, if you answered your complaints as quickly as you answered this public forum, there would not be as many issues. As this site shows, the Church View development has damaged the reputation of Ashberry. I am a genuine resident but do not want to disclose my name until the issues have been resolved. Please respond to your outstanding complaints
Hello and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please. Many thanks, Team Ashberry
1/5
TrustpilotLet down by shocking customer care team
Probably would have written a much more positive review immediately after moving in, as the sales team and site manager at Church View were all extremely helpful, however just a few months later we were completely forgotten about and ignored by customer care.The back garden of our property was completely uneven with barely any soil when they laid the turf. This was made even worse when they realised the boundary of our plot was in the wrong place and had to move the fence, shed and its base.I was told last spring their landscapers would be coming to fix it, they didn’t. I then contacted customer care in June 2023 - who said they’d speak to site - but I never heard back for weeks and every time I chased them I was either ignored or given excuses. In October 2023 (after 4 months of radio silence from Customer Care) I got an email citing staff absences as the reason for the lack of correspondence. They also said they were waiting for the landscapers report and would get back to me. It’s been 6 months now and I’ve still not heard anything. Never known a customer care team treat their customers with such contempt, abysmal.
Hello Richard and thank you for taking the time to leave this review. We are sorry to read of your concerns, and would like you to be assured that they have been passed along for investigation to the management in our Durham division who remain responsible for the day to day management of our Church View development. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
5/5
TrustpilotGeorgina on sales reception Newcastle…
Georgina on sales reception Newcastle Church view is a credit to your company. So friendly, helpful, Professional and one of the most honest and down to earth sales person we have ever met. I do hope this gets to her and she is truly credited for all she does for Ashberry homes. What a fabulous person Georgina. Thankyou for everything you did for us. Carol and Ron
Hello Carol and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Georgina! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
GoogleRating only, no written review.
1/5
GoogleDon’t touch with a barge pole. Saleswomen is the most ignorant, self sighted person I’ve ever came across. No thanks
5/5
GoogleKaren the sales representative, was very likeable and went the "extra mile" to serve us. We were also pleased with Tim the site manager, who showed us our plot and took us around an advanced built house of the one we were buying to give us an idea of layout and sizing. Very good service. We reserved our plot and went away with a huge smile, knowing we had done the right thing. Ken and Alison M.
5/5
GoogleAmazing site team very helpful
1/5
GoogleExtremely poor quality, I would expect as standard poor follow-up care. Avoid if you want a house that is hassle free
5/5
GoogleSite Managers Keith Grayson and Michael Blake are very professional and treat everyone with such respect. Very lovely people to deal with. Definitely would recommend to anyone!
5/5
TrustpilotEllena - Roundhouse Park
When I visited Roundhouse Park, I found Ellena to be polite, friendly and exceptionably knowledgeable of the properties that Ashberry Homes had to offer. She showed me around all the houses of interest to me and was able to answer all my questions. I saw several houses of interest to me, but it was Ellena’s assistance along with her excellent product knowledge that enabled me to make my final decision. Thank you.
Hello Guy and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Ellena at Roundhouse Park and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Desborough has the most, with 625 reviews rated 4.5 out of 5, followed by Swadlincote with 12.
The four Ashberry Homes East Midlands offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
