Ashberry Homes East Midlands estate agents in Desborough, Swadlincote, Hatton and 1 more

★★★★★ 1/5

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Save yourself the headache, look elsewhere

Don't even think of purchasing a property with them. This isn't a immediate spur of the moment new house review, take it from a buyer who is reviewing after 2 years of living on the property. There is a reason why the warranty is 2 years, we have had several people come in to fix the same issues more than once and that's for different issues. Why will the floor start leaking water for a 2 years old property and we get told we are out of warranty. We have had issues over and over again with this same property and have had to refer cracks (not shrinkage) that is both outside of the property and reflected inside of the house to NHBC because they won't do what they should have done. It is frustrating knowing you bought a new build to save you from the worries of repairs in early days and yet you end up with the worry and having to spend. There usual pick up line when you contact them is "leave it with me" and worst of all is the fact that you have to wait endlessly to get someone to come in. It's been 2 years and the road hasn't been completed and all we get when we ask is leave it to me or we are discussing with our sister company Bellway on that. Save yourself some headache and frustration and look for other developers who know what they are doing.Worth noting that most of the 5* reviews I have looked at has to do with sales if you really want to know what the house you are buying is like, look for reviews of those that are currently living in an Ashberry homes property

Bukky · 14 September 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

The whole experience was really great

The whole experience was really great! Barbara is very nice and gave me all details regarding the house and the whole process. Only thing that can be improved is the Sales office ventilation, not only for the clients but mainly for the employees that need to stay there the whole time!

Carolina · 31 August 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

House buying made simpke

Found Chrissy to be very informative an helpful with her knowledge of house styles and prices.

Geoffrey · 12 August 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

Trustpilot

Project the image of greed. Business model needs looking at.

Bellways business model appears to be heavily stacked at the front end, pouring glitter into getting you past the completion date. This is well worked upon and appears to be where the main customer facing training and effort is placed. Unfortunately in my experience it all goes rapidly down hill from there. Once your money has changed hands their reflex muscles appear to disintegrate. The girls at the sales office were great. Polite and knowledgeable in all aspects of the move, both practically and legally. I take my hat off to Sally and Rachel, they made life much simpler navigating through the solicitors and local authority hurdles. No issues here. But once I moved in there was a series of snags which came to light. Again to be expected and not unusual for a new build. But over 30 of them! Rather extreme. The vast majority of the issues were mainly through either bad or lazy workmanship from the various trades. I had one snag repaired that ended up in a worse state than before the repair took place. Have been in the house for 102 days since writing this, still waiting for a cupboard shelf to be delivered and 3 of 5 large cracks in the brickwork to be repaired, amongst a few other minor things. The cracks were a consequence of the builder omitting to put any expansion joints in the outer skin brickwork when the hose was being erected. Give them their due, they admitted to this mistake pretty quickly but given the fix to this is to grind 4 wide grooves running from roof to floor, it is not something you can sneak in without anyone noticing. Especially the killing an area of grass part because they couldn't be bothered putting a board or tarpaulin down before mortaring in the replacement bricks? Although a very nice guy, the site manager seems exasperated as I know without doubt he is getting it from all angles. This is not grapevine hearsay plucked out of the ether as I talk to a lot of my new neighbors who appear to be having similar experiences with regards snags being fixed promptly. The jobs are slowly getting done but the key word in this sentence is slowly. It has become a bit of a joking point now that in the time it has taken them to get me a new shelf, pointed out it was missing on day one. They have built to near completion, 6 new houses. Three of them are now occupied. This shows to me exactly where their priorities lie. The ironic thing is I was looking at two new builds, the other by a competitor developer in Sundial Place in Knowsley Liverpool. Jellicoe Gardens pinched it purely by location. Am I sorry now. Two couples I got to know whilst making enquiries at Sundial Place and have since spoken to are extremely happy with their purchases apart from the odd niggles which were promptly fixed.

Phil · 1 August 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

Trustpilot

Ashberry responded & got it sorted - NOT!

Following on from my review of yesterday, regarding their Melton Mowbray site off Leicester Rd, I got the following response:Reply from Ashberry HomesA day agoHello Adie and thank you for taking your time to leave this review. As a responsible housebuilder it's never our intention to cause any unnecessary disturbance to our nearby residents. Please be assured that we’ll pass along your concerns to our appropriate divisional team, who will investigate this matter and ensure that the impact of all construction activity is being kept to the minimum practical levels and that activities are only carried out during permitted working hours. Many Thanks, Team AshberrySo, that will get it sorted, right? Of course not. They were opening the gates to the compound at 7.20am this morning, & the JCB (beep, beep, beep!) was started up by 7.39am! So, when exactly are they going to ensure that ‘activities are only carried out during permitted working hours’? Surely the compound shouldn’t be open until 8am? Is the tail wagging the dog, or are the workers only doing what Ashberry tell them to?If Ashberry are building houses next to you expect a lot of early morning wake-ups - even on the weekend.

Adie · 19 July 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

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Ashberry’s concern for planning permission & residents

Ashberry’s Planning permission on their site next door to us in Melton Mowbray states no construction can take place outside the hours of 8am to 6pm on a weekday, and 9am to 2pm on Saturdays. They should not work at all on Sundays. Do Ashberry Homes care about the council’s planning rules, or the local residents? That’ll be a big fat no. Months of starting at 7.30am or earlier, even on Saturdays. On the 9th July they even worked on the Sunday. Contractors literally laughed in our face when we complained. Council informed us they had spoken to Ashberry & we waited to see what happened. Amazingly, they didn’t start work on Saturday 15th till later in the day, didn’t start work on Monday 17th till 8am - the correct time! All good? No, it was a brief respite - Tuesday 18th back on site by 7.30am. So from Ashberry it’s a big up yours to the council & up yours to the residents who suffer & complain. What a great company.

Adie · 18 July 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

Trustpilot

Total disregard for residents

Total disregard for residents when they build, beware if they come near your home. Happy to breach construction time regulations starting at 7.25am every morning and working on Sundays when very clear they shouldn’t. When you go on site there is no Manager around, so who knows what the quality of build is like. Now complained to Council .Well following on from the above absolutely no action by Ashberry! Even the Council cannot get hold of any representative! Every day of the week 7.30 or before. Your planning is clean 8 in the week 9am Saturday.

Adrian · 13 July 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

Trustpilot

Absolutely disgusting service from this…

Absolutely disgusting service from this office from one of the sales people. I would like to say however one was fantastic. This was my sisters first house and the journey for her has been a disaster 

1.As previous reviews have said everything requested was an instant no, or an absolute chore even though both the builders and site manager were willing to accommodate. 

2. All her bathroom choices were wrong, and upon arranging to go look at the wrong bathrooms, to see if she was happy to keep them, she organized a time and date and was told keys would be there and they would go through them all. Upon arriving there was no keys and the sales person she usually deals with couldn’t have cared less thankfully the other sales person was fantastic and after complaining sorted the issue out. 

3. House was exchanged on the 30th of June, to find upon moving in there was dust everywhere, no internal doors and no working bathroom, with tiles stacked everywhere. This is an absolute joke and meant my sister and her partner couldn’t move in as it was not even livable where are they supposed to go to the toilet? Better yet who’s going to clean her new carpets due to get fitted upon moving in. 

Ashbury homes you should be ashamed how can you let someone exchange and move in to a house when you know full well it’s still a building site? I suggest you get your house in order as this is the sort of thing that gives new builds a bad name.

Robert · 2 July 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

Supportive salespeople

Supportive salespeople, informative & professional as well as being kind & approachable. Jess is a great asset to the company.

Washing · 28 June 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 2/5

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Disappointing garden drainage issue

We moved into our new home by Ashberry in Stockfield View @ High Point Village in late Feb 2023 and realise that the garden has heavy drainage issue in April, we have reported it to the site manager and customer service however no construction was being done for more than 2 months to solve the issue. In April we were being told that drainage work will commence on week of 15 May, however no one has came and we were trying to follow up with customer service in late May who finally told us the team had impression that we have already commenced our own work in the garden therefore warranty will not cover, but all we did was digging one trial pit and found the water lodge issue therefore we have stopped doing anything waiting for draining work to come in. Now customer service said we will be covered but they are waiting for quotation / approval / landscaper availability so it’s like we are back to square one waiting again. The garden is now full of mud and pond. We were being told there’s 3 meters of clay underneath the top soil. This is very disappointed with such valuable property but under expectation gardening set up. The drainage work should go in before the house is marked for completion as the site team is well aware of the clay issue during the built.

Fiona · 5 June 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Friendly and professional service.

Rating only, no written review.

Mrs · 3 June 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Brilliant!

All the people we met were wonderful, considerate & informative. Great service. Thank you all!

Washing · 2 June 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 4/5

Trustpilot

Relatively honest n straightforward

Rating only, no written review.

Ganaga · 18 May 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

Great experience

Great experience, amazing help and support and service from Karen at Hartshorne View. Very easy to get along with and I would definitely recommend to others

Darren · 10 May 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

Trustpilot

Terrible customer care

Moved into my first house in Horwood Gardens, Leicester a year ago and the actual house itself is well built and initially we only had a few snags that the sales team and on sight builders were very helpful in resolving. About 3 months after we moved in we were asked to fill out a NHBC survey which we happy to do as the service besides was good at the time besides a couple of minor things.Since filling out that survey we’ve been told to always contact customer care with bellway/Ashberry and they have been absolutely useless!In a new build home as time goes on you can get some snags which we have been getting such as our home doesn’t get heated up very well and this has been going on for months with no resolution. The issue we have is with customer care, they’re very quick to let us know they can’t help and that it’s not a part of their job, but I’m confused as to what is their job since they’ve not been helpful at all. They’re rude, have made our experience horrible, inadequate, don’t listen to our problems and are completely insincere. When we try and hire our own contractors to fix issues they will not, they spy on our home and what we get done and then we get emails to say our warranty is void.We were one of the first families to move into Horwood gardens and were given NO added incentives such as free flooring etc. whereas now every new neighbour I have has mentioned they got several incentives for no added cost. Lovely homes, lovely sales team, TERRIBLE customer service.Will not be purchasing a new build again from Ashberry/Bellway due to customer care which you need to be effective due to the number of issues that can arise in your new build home.

Zoya · 24 April 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

Professional and supportive

Communication and support has been excellent, keeping us updated with every aspect of our journey. Nothing we have asked has been problematic and our needs have been fully met. Thank you, what a lovely professional team.

A · 21 April 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 4/5

Trustpilot

Smooth procedure

Rating only, no written review.

Hong · 18 April 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

Well planned and laid out estate

Moorfields is a very well planned and laid out estate. There are numerous grassed, tree and shrub planted areas as well as small pond areas which gives the estate an open country feel. Tania in the sales office was extremely helpful and took us step by step through exactly what we were purchasing. Can't wait to move in !!

Carol · 16 April 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

Trustpilot

Sales Assistant - Hartshorne View

I have recently purchased a house at Cherry Meadows, Hatton with Ashberry homes. (I’ve written a separate 5 star review!) We live close to the Hartshorne view and decided to go and view the show homes for kitchen inspiration before we made our kitchen choices the following day. The sales assistant was very friendly until she learnt we’d already bought. As soon as I mentioned we’d bought at a different site she sat back down and went on her computer, completely dismissing us. She was then very rude and offhand towards us, demanding to know why we had come to view the show home of a different house to the one we have bought, refusing to let us look at the kitchen door choices and worktops in the showroom, asking when our appointment for kitchen choices was and why we thought it appropriate to come to view the show home at a different site, and denying having two show homes to view. I understand she works for commission but surely the top priority should be her representation of Ashberry Homes, and not being rude and ill mannered to two people who had just bought from the company she works for. Unfortunately the experience we received made us doubt our choice in Ashberry Homes and tainted our whole experience. which had been flawless.

Amina · 16 April 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

It was a awesome experience .

Rating only, no written review.

MS · 15 April 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 2/5

Google

Rating only, no written review.

Neil · 15 April 2023 · Ashberry Homes East Midlands Ripley

★★★★★ 2/5

Google

Never changed their skips.

Leonard · 15 April 2023 · Ashberry Homes East Midlands Ripley

★★★★★ 1/5

Google

If I could give 0 stars I would !! Avoid these at all costs, absolute shambles of a company. From the get go they where terrible, you buy a brand new house as a forever home and the amount of corners cut is a joke, the worse thing about it, their customer care doesn't care one single bit, nor does anyone higher. Constantly going around the block chasing for things to be put correct. Now we’re living in a year old home thats falling to pieces. AVOID !!!!

Haddon · 15 April 2023 · Ashberry Homes East Midlands Ripley

★★★★★ 5/5

Trustpilot

We loved our experience

Our experience with Ashberry homes was 5 star . As first time buyers we were unsure of the running order of things : Chrissie and her team at the sales centre were AMAZING and did everything they could to ensure we had a smooth completion.

Emma · 14 April 2023 · Ashberry Homes East Midlands Desborough