Ashberry Homes East Midlands estate agents in Desborough, Swadlincote, Hatton and 1 more

★★★★★ 2/5

Trustpilot

You can do better!

Issues experienced:1. Garden area: Garden wall covered in mortar, missing mortar from gaps in wall and cracked areas. Joins in the wall not correctly aligned and gaps of mortar between bricks excessive in large areas where it looked patched together. Fencing warped and garden littered with builder debris and soil left upturned (looked like a building site)Resolution: reported to Bellway who organised for the inspection and cleaning of the wall. The third party used, damaged the brickwork and chips were taken from brickwork due to the tools used by the third party as the cleaning process did not work. Brick mortar and gaps in wall exposing the cavity left untouched as it "passed NHBC" inspection as we were told by Ash the inspections manager.Garden fence was reported although we did not pursue the case any further due to our experience with the garden wall and I personally removed the debris.2. Upstairs main Bathroom: Excessive water leak in bathroom and neighbouring bedroom.Resolution: Reported to Bellway who got someone to replace the overflow pipe to the bath which was broken and left unrepaired before moving in.3. En-Suite bathroom: After 2 years and 4 attempts later it is still NOT RESOLVED. We have had the En-Suite ripped out 2 times to fix an issue with a leak experienced in our En-Suite. Excessive water in bathroom leaking under the floor and neighbouring bedroom carpet. Skirting boards expanded due to absorbed water and cracked grouting. Water damage to wall and timber in wall cavity. On the third attempt we explained to the Customer service team we were expecting a baby so needed it resolved asap..... Hey hoResolution: 3 previous attempts have been made to fix this issue, all of which unsuccessful. And currently undergoing ANOTHER attempt to resolve. 4. Drainage: We reported multiple issues with the drainage which appeared to be an issue generally over the estate with every house.Resolution: Appeared there were bags of sand and building rubbish left in drains.... It must be noted that the Ashberry team/site management were quick to blame the residents for putting baby wipes and other household waste down the drain which was causing the blockage when this was obviously not the cause.Overview: As a resident of the estate for 2 years and feedback gathered from other neighbours this does not reflect the Bellway quality and values which is the reason we purchased our property. Shoddy workmanship and incompetency by employed third parties and management team mean our experience has not been pleasurable at all. Be warned, the estate is extremely difficult to navigate around as the roads are extremely narrow. It feels that Ashberry have cheaped out as much as possible to cut corners and save money in as many areas as possible. I would assume this includes the tradesmen used to put together the properties.Customer service team are very good I have to say but be prepared to lean heavily on them if you decide to buy a property from Ashberry and get a third party to do a snag list.I rarely leave a bad review but as a father of a newborn we just want our En-Suite fixed, my partner struggles due to medical reasons getting in and out of the bath and the En-Suite is much easier for her to access. Please help in getting this resolved asap.

Nicky · 14 March 2024 · Ashberry Homes East Midlands Desborough

★★★★★ 4/5

Trustpilot

So far so good

So far so good. Your staff is helpful.

Yuk · 5 March 2024 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

We are the 1st time buyer in UK and…

We are the 1st time buyer in UK and Ashberry Homes made our journey simpler in terms of showing the houses as per our convenience, explaining overall process starting from reserving home. Houses are pretty at Ashberry, looking forward for our 1st home with Ashberry. ❤️

PS · 3 March 2024 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

Great customer service and beautiful home

Both Christine and Angela were fantastic and provided us with confidence going ahead with our purchase of the Angelica - beautiful home!

Blandld · 28 February 2024 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

Hollie at Bourne Springs has been great…

Hollie at Bourne Springs has been great to deal with and so helpful.

Wendy · 21 February 2024 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

Great service

Great service. Tina is a very nice, friendly and very helpful lady. From the first time when we met her she was always looking after us very well. She explained the process and answered all the questions straight away. She is keeping in touch and updating us every week about progress with our reservation. Couldn't be more happy 😊 thank you

Monika · 10 February 2024 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

Trustpilot

Do they actually want to sell houses?

So far the sales team/sales manger. Have been quite unreliable and hard to get hold off so far. If it wasn't for monies paid to other services mortgage advisors, solicitors ,surveyors etc we would probably of pulled out.

Mr · 5 February 2024 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

Modern, professional and outstanding service

Our first meeting with Cathy was so professional and her knowledge and expertise were what cemented our decision to buy a house from her. Her enthusiasm, honestly and work ethic is outstanding and she put in over and above effort to ensure that every decision on the house was considered and at no point did she ever rush me and my partner and did not put us under any pressure. I have massive confidence in the build because of the reputation of Bellway as a builder.

Caroline · 31 January 2024 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

Great service and knowledgeable people

As soon as we walked into the sales office we were warmly greeted by Cathy, despite not having an appointment. From then on she has been very helpful, directing us to nearby sites to view relevant show homes and helping us select suitable additions. Her knowledge and care taken were very helpful. She also arranged for us to meet the site manager who is clearly experienced with good attention to detail which was very reassuring. So far, it’s been a very positive experience.

Sue · 6 January 2024 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

Exceptional Service from Ashberry Homes at Whitehouse Park - Kudos to India, Rob, Matthew, Harry, and Sean!

I recently had the pleasure of working with the outstanding team at Ashberry Homes at Whitehouse Park, and I cannot express enough how impressed I am with the exceptional service provided by the sales staff and site managers.India, Rob, and Matthew from the sales team were an absolute pleasure to deal with. Their professionalism, knowledge, and dedication went above and beyond my expectations. They were patient, attentive, and took the time to address all my queries and concerns. Their commitment to ensuring a smooth and transparent process truly stood out.Equally praiseworthy were the site managers, Harry and Sean. Their meticulous attention to detail and proactive approach made the buying process effortlessly smooth. They consistently went the extra mile to ensure that everything was not only up to standard but exceeded it. Their communication skills and willingness to address any issues promptly showcased a level of commitment that is rare to find.Overall, I am thoroughly impressed with the teamwork and dedication demonstrated by India, Rob, Matthew, Sean, and especially Harry. They have truly set a high standard for customer service and professionalism. I am beyond satisfied with my new home, and I wholeheartedly recommend Ashberry Homes to anyone seeking a reliable and reputable developer. Thank you, India, Rob, Matthew, Harry, Sean, and the entire Ashberry team, for exceeding expectations and making our home-buying process a positive and memorable one. Thank you for your outstanding service!

Amy · 4 January 2024 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

The service we got from Hollie was…

The service we got from Hollie was outstanding.

Gillian · 23 December 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 2/5

Trustpilot

Avoid this company at all cost

Plot 104 Ashberry Homes Church Fenton. Avoid this company at all cost. Particularly Poppyfields ChurchFenton. Lazy workmanship from men who don’t give a f…. About your house. We had a professional snag report and had 200 snags on it. Still waiting for the majority of them to be done 4 months later. The worst part is that we had our own flooring put in. We spent £5000 on it. Painters from the site have come in and slopped gloss paint all over it once. Then a second time emulsion splats everywhere. They’re just buffoons that don’t care as long as they’re getting paid.

Summer · 22 December 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

I was expecting the process of selling…

I was expecting the process of selling and buying to be very stressful, but how wrong was I. Ashberry have been very good at working behind the scenes with the whole process so far, leaving me to concentrate on the more mundane things with regards to the selling of my property and the buying of a new Ashberry home. Cannot fault them,and the service throughout has been superb.

Brian · 17 December 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

Staff have been amazing through the…

Staff have been amazing through the whole process. They made everything so easy for us, as we’re first time buyers. Couldn’t rate them high enough!

Kaya · 13 December 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

Trustpilot

Paid for a reservation

Paid for a reservation. Our buyers pulled out and Ashberry was unwilling to help keep the property off the market whilst we find another buyer, even when we was going to use Ashberrys selling scheme.

Matthew · 12 December 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

Customer service at Ashberry Homes, Bury St Edmunds.

Rating only, no written review.

Terry · 9 December 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

Friendly and helpful team

Friendly and helpful team. I’m pleased with the services received so far. Looking forward to completion soon.

Victor · 5 December 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

It’s a good quality Company.

The company is good quality and the staff amazing very nice manners.

Shokhan · 5 December 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

We’ve loved every minute…

We’ve loved every minute of dealing with Ashberry running up to the purchase of our new Gardenia at Poppy Fields Church Fenton. Kath in particular has been very accommodating and amazing going through every detail, upgrade, plot outline and single piece of information with us. She’s kept us up to date throughout and we couldn’t have asked for more at this stage of the build.

Shawney · 5 December 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

Georgina at Ashberry Church View has…

Georgina at Ashberry Church View has been absolutely marvelous. She has gone above and beyond her customer service. She is lovely and extremely experienced in explaining everything related with structural details and purchase process. The entire process was seamless, professional and friendly. Georgina is a great asset to Ashberry and I am very grateful for everything she has done for my purchase at Ashberry Church View.

Suhan · 16 November 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

Trustpilot

Dishonest with Fake Promises

We recently purchased a property at the Church View development in Callerton. After receiving the keys, we began to observe signs of water ingress into two of our bedrooms which they have agreed to put scaffolding and investigate. We were told what they issue was and was promised that it would be rectified, but when we checked, we discovered that they had put the scaffold on the wrong property, which is leaking as well even though the house is still for sale. It seems to be a common quality or design issue on this site but they are not doing anything about it.Our other issues include:Standing water in the back garden within 3 meters of the house.The thermostat was installed incorrectly. The downstairs thermostat controls the upstairs radiators and vice versa.Missing sockets, built-in wardrobe and the kitchen worktop has been damaged and we haven't even moved in yet (which they claim they have replaced with brand new, but the damage is still present in the same place and we have evidence of it).There is no street light, the manhole in front of our main door is uneven with the paving (tripping hazards). They are aware that my wife is pregnant and this is a serious risk for her, but they still have not resolve the issue.They are still on-site building new houses and these issues have not been resolved (it has been few months already), so I cannot imagine how long it will take for them to resolve the snags once our snagging report comes through!

Kin · 9 November 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 3/5

Trustpilot

After service disappointment

As much as the homes appear to be an impressive design the after service is extremely poor. My son, partner and three year old son have what appears to be a roof problem allowing water in causing a continual damp patch ( which has increased in size considerably) effecting damage to the wall. Multiple attempts have been made to have this repaired to no avail. He has effectively purchased a defective product. Phone call, after phone call, and promises to correct the problem have resulted in zero. This has now been ongoing for approximately twelve months. It is not good enough.

E · 20 October 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

Brilliant Service …

Gemma at Stargate Meadows is friendly and personable she made the whole experience stress free and exciting. Thank you so much

Claire · 19 October 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

Trustpilot

Very helpful and informative

Very helpful and informative, so far very professional and extremely friendly.

Mark · 12 October 2023 · Ashberry Homes East Midlands Desborough