Ashberry Homes East Midlands estate agents in Desborough, Swadlincote, Hatton and 1 more

★★★★★ 5/5

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Sales Advisor, Eve - Outstanding

Our visit to Amber Rise was made very welcoming and extra special by Sales Advisor Eve. Eve's knowledge, expertise and professionalism and just the way she interacted with us was so lovely . Eve has a way of putting you at ease and explaining everything perfectly . This lady is worth her weight in gold , an asset and credit to this company. Thank you for making our visit special.

Mrs · 2 February 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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We are delighted to have been able to…

We are delighted to have been able to secure the house we wanted at Beaumont Park. Debbie has been a star through our journey when we first saw the show house back in November to putting our deposit and choosing our options in January. We cannot wait to complete and move in and just hope everything continues smoothly.

MRS · 1 February 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Excellent customer service and Site Team

Everything has been amazing from start to final. We moved into our new home around a month ago. Adam was always happy to answer emails and any questions during the building process. Since moving in Lorraine has been brilliant sorting out any issues or queries. Finally the site team are incredibly friendly and when we first moved in the Site Manager just wanted to make sure we were okay and was willing to sort anything. It’s been a really smooth process!Chloe & Tom

Chloe · 27 January 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Purchase

Excellent customer service.

Callum · 26 January 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Sales advisors

Personal touches by sales advisor, always keeping us up to date with situation as we were looking to buy. We’ve not moved in yet but she sends us pictures of the build.

Cinch · 25 January 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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The sales person was really good at her job.

The sales person was really good at her job, she answered every question we asked her and was very knowledgable in all the aspects of the plot we were looking at.

Colin · 24 January 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Very helpful at Ashberry

The team were very helpful both on the phone and with physical visits, looking forward to the new house!

Beverley · 24 January 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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I'm happy that I get excellent service…

I'm happy that I get excellent service from Louise! Thanks!!

Pui · 24 January 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

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Purchasing new Ashberry home

Had a response many thanks Asberry, but cant fine where you have requested more info from myself. It appears from reading reviews on here that it either goes fab or dreadful when it comes to Ashberry. We unfortunately are currently in the dreadful category. Having visit site at Chesterfield on 29th Dec 22 and coming away having been given the positive vibe from the POC we believed our purchase was more or less going to be plain sailing in a matter of days. Not to be. Part exchange was offered as an option and then we were told it wasn't. Then later in the day Sat an insultingly low offer made. We withdrew our interest the following day as we felt extremely misled and let down. Only then to received 4 calls in a matter of minutes One from the PX hub offering an 8 week hold on the plot whilst we sell our home. Once the docs arrived for signing however, I have now been told that this is not possible. Still waiting for the PX Hub to come back and we will take advice with regards to the legality of the offer made by them for the plot hold. I have to say that this has been a very unprofessional service and support from all parties currently involved and the shine has been removed from what should be an enjoyable event. Buying a beautiful new home should not be this badly handled.

Sarah · 19 January 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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New Cardington Gate, Exceptional Build Quality and Customer Service

I've now been at my new home since 16th December and could not be happier. Two individuals from Ashberry are definitely worthy of mention and have been nothing short of amazing during the purchase and move in process:Adam (sales) - Adam is a great front man and ambassador for Ashberry Homes. From the very first sales enquiry meeting I knew I was in good hands and warmed to Adam immediately. Adams wonderful demeanour, customer focused service and support during the whole purchase process has been nothing short of exceptional. Chris (Site) - I was introduced to Chris during the pre move in inspection, where Chris gave an enthusiastic and comprehensive inspection of the property in its raw state before any finishing. A further meeting with Chris followed just prior to move in where Chris gave another thorough induction to the property, heating, services, facilities etc. What a great guy who really knows his stuff. It was very apparent that Chris was totally committed to ensuring a quality product. Nothing is too much trouble for him and the post move in support process has so far been seamless. Kudos to Ashberry for the concept of allowing purchasers to view the property pre finish. The build quality, attention to detail and safety protocols put in place are obviously why Ashberry retain their 5 star rating! In summary I am delighted with my new property and would not hesitate to recommend Ashberry Homes to any prospective buyers.Thank you Ashberry!

Michael · 7 January 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Plot 205 Ashbury Homes Moorfield ---…

Plot 205 Ashbury Homes Moorfield --- Having recently exchanged on Plot 205 Moorfields I was highly appreciative and highly recommend Julie from Moorfield sales office. Her help and assistance in guiding us through our options and choices was invaluable. Her experience and knowledge of what was on display at other show house sites made our selections easy. We are confident with Julie's guidance we will have a similar experience through to completion. Many thanks.

William · 5 January 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

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DELAYS

Reserved my plot in January 2022 with the build being sold as being ready August/September 2022. They have happily taken my upgrades money and in April they happily took an advance on the deposit. Then my house wasn't going to be ready till October. I realise that these things happen and i could live with the new date. I'm now locked into a legally binding contract to complete the purchase which, last night, i was informed is now going to be completed in April 2023!!!! If i could get my money back i would go elsewhere immediately! Really, really angry and frustrated.

Berenice · 4 January 2023 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

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Bad House Builder, Avoid

We moved into our fantastic new house on the 02.12.2021.After this date we began to notice imperfections which always happens in a new build house, we were told to report these as we noticed them, We starting noticing the issues after around two months of been in the property which was February time 2022.My list became quite large, the service that followed was rubbish with myself constantly ringing and chasing the issues.I have walls out of tolerance, Walls that need reskimming, squeaking stairs from top to bottom, bathroom tiles out of tolerance in two bathrooms, Shower tray damage, windows that wont open proving fire escape risk... The list still goes on.Present date 19.12.2022, we have had some of the issues rectified but the very easy ones, theses are not stated. Fuming is an under statement this house builder is not bothered about the customer, the customer service is shocking. I'm nine months into the reporting of issue and were still not done.One slight confession I had a meeting with a customer service manager at my property, he agreed all the issues with the plan to rectify all my issues. I was unwilling to let them rectify the bathrooms as they would have to fully rip out both bathroom tiles and start again, the finish was that bad. Instead I requested compensation and this was refused.I would advise anyone buying from Ashberry to pay for an independent Snagging Survey prior to moving in.

Antony · 19 December 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Reservation

St Mary's view,BradfordReservation process completed with no pressure from Jesus. No hard sell or optional upgrades pushed at us. Now looking forward to moving in

Stephen · 16 December 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Helping to take the stress out of buying a new home

Sales staff, site manager and all the staff/contractors we have met have been excellent, so helpful, friendly and understanding.Even on our experience so far, we would be happy to recommend Ashberry Homes, Church View, Callerton.Excellent service

Stephen · 7 December 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

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My Horrendous experience whole experience has been horrendous…

My whole experience has been horrendous in fact it has made me depressed. All I wanted was a house built to a professional standard which it Hasn't. I have been in this industry for 42 years and honestly have not seen a house built to such a poor standard !!!!.The experience with sales was and there communication was poor. Customer Care is none exsistant and there probably told by upper management to egnore issues. When you meet up with the construction director and contacts manager and agree something verbally ( was led to believe if I gave a positive NHBC review then things will happen )then try and follow it through later on they seem to have a memory loss. Had nearly 300 snagging issues which cost me alot to get with nothing hardly done and major stuff Ignored. House was not cleaned when key hand over as not given home tour . Carpets where dirty and was noted, Amtico flooring scratched , painting was shocking etc .The main issues are the Brickwork which is shocking and Block paving is a imbarasment to say the least. If the Management would come and see which they keep declining they could see the issues and get rectified. If I could show pictures I would put up . Would Never recommend because I wouldn't want any one else to experience what i'am good through. Kitchen poorly fitted half of it had to be replaced .

Stephen · 25 November 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Well trained staff

Rating only, no written review.

Mr · 19 November 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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A personal service from supportive…

A personal service from supportive staff who were happy to oblige us while we made choices

Mrs · 15 November 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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We’ve had 2 appointments to discuss the…

We’ve had 2 appointments to discuss the purchase of our new home, on both occasions staff were really helpful polite and very patient.

Andrew · 15 November 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Friendly agent always willing to answer…

Friendly agent always willing to answer questions etc. Quality if information re process really good.

Lynne · 12 November 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Adam @Ashberry(New Cardington) - Amazing!!

Adam @ Ashberry (New Cardington) has been brilliant. He has always ensured I have been updated throughout my whole purchase process. Adam has helped chase solicitors and mortgage brokers throughout the whole process and has answered any question along the way. He has the patience of a saint (needs to be with me) and I couldn't thank him enough. There has been several times in the purchase where I have been deflated and at times wanted to pull out of the sale but Adam has continued to be supportive and had an amazing happy attitude which gave me faith it would all work out well. 10 months later and I am due to be completing on my first home purchase and this wouldn't of happened without his persistence, positive attitude and determination to get this done for me. Thank you Adam & team for all your help!!

Olivia · 11 November 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Customer Service will always be the…

Customer Service will always be the main factor in any sort of business deals. No matter how much an item cost, good service can make it seem priceless. Ashberry Homes so far are awesome

Efe · 11 November 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 5/5

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Gill was fantastic

Gill was fantastic! She was super friendly, explained everything really well and I’m so looking forwards to actually moving in. The Ashberry staff in general was very good. I highly recommend.

Kristy · 30 October 2022 · Ashberry Homes East Midlands Desborough

★★★★★ 1/5

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Ring me and we can discuss it.

Rating only, no written review.

Anonymous · 21 October 2022 · Ashberry Homes East Midlands Desborough