Trusted Agent profile

Anwyl Homes estate agents in Crewe, Chester, Deeside and 2 more

4.6

★★★★★ Excellent

1,189 reviews across 5 offices and 2 platforms

Anwyl Homes has five offices, in Crewe, Chester, Deeside, Oakenholt and Ellesmere Port. Together they have 1,189 reviews on two platforms, rated 4.6 out of 5 overall.

Google logo

3.7 / 5

39

Reviews on Google

All 5 offices

Trustpilot logo

1,150

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Anwyl Homes's five offices, most reviewed first. Each has its own page.

Latest reviews from every Anwyl Homes office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

First house at Lawrence Gardens

This is my first house buying experience, and the Anwyl team have made it enjoyable and stress free from the beginning. Hayley in the sales team could not have been more patient and knowledgeable while I took the time to make the right choice and she shared my excitement at choosing all the fittings and extras. I am delighted with the space and quality of the Caernarfon house. As I have gradually moved in over the last few weeks, Ian and Pete could not have been more helpful in addressing a small handful of issues, always done with a mix of good humour and professionalism. They are a credit to Anwyl.

Cameron · 9 May 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi Cameron, thank you for your lovely comments, not only about the design of our Caernarfon home but more importantly, how helpful our team at Lawrence Gardens have been! This is great to hear and we wish you many more years of enjoyment in your new Anwyl Home.

4/5

Google

Viewed 2 lovely properties, we were impressed with how quiet they were, the soundproofing from the windows was impressive. Seemed to be built to a high standard (unlike those in llay which appeared to have poor filler along the stairs, the door frames appeared to have raised and sharp lumps over the place the nails would have been. One of the sold houses already had edging caps on the roof that were cracked and slipping) Surprised at the difference in standards, but the oaks seemed very nice and the decor was lovely.

Gail · 3 May 2022 · Anwyl Homes Ellesmere Port

5/5

Trustpilot

MILL GREEN Warton.

I have been dealing with Lorraine at the Mill Green, Warton, Lancs site, about a prospective purchase of a new build there. At all times.Lorraine has been friendly, professional & knowledgeable. Even tho I cannot proceed with the purchase, she has continued to be caring & understanding. I hope Anwyl know what a gem they are employing.

Susan · 2 May 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi Susan, thank you for your lovely review about Lorraine. All our team work really hard on behalf of our customers so I know Lorraine will really appreciate you taking the time to leave this review. Thank you.

5/5

Trustpilot

PURCHASE NEW HOME MAES Y RHEDYN

GREAT PEOPLE TO WORK WITH VERY HELPFUL,INFORMATIVE,VERY PLEASED WITH THE WHOLE PROCESS

RONALD · 2 May 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi Ronald, thank you for your review about our Maes Y Rhedyn development. I will be sure to pass your comments on to our team at this site. Thanks again.

5/5

Trustpilot

Stephen has been very helpful and…

Stephen has been very helpful and informative. Replies quickly to any query and is always very cheerful.

Karen · 2 May 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi Karen, thank you for your review and kind comments about Stephen, we will be sure to pass these on.

5/5

Trustpilot

Lawrence gardens

We moved into our beautiful Hartford house at Lawrence Garden in April 2022, and we are happy with our house. The reasons for selecting Lawreance Garden for our dream house were the site location (near A6), well designed homes, quiet area, and the greeneries. Since it’s our first home purchase we had millions of questions to ask, and the support we got from Hayley and Debbi from day one was remarkable. They arranged to view the available show homes as many times as we want to find the right property which meets our needs. Throughout the process we were well informed which helped us to move forward. We appreciate their effort, and we are sure they are a credit to Anwyl. Peter and Ian, the site managers ensured that the house was ready to move in. The house demonstration by Peter was well explanatory. The deliveries we had before we moved in was sorted by Ian and we appreciated the help. Once we moved in every day they knocked on the door to check everything was ok and sent workman without delay to sort out any minute defect noted (only very little). These two dedicated supervisors are always available and responds quickly to our enquires. They are working hard to keep the customers happy which is their aim. We see them every day many times walking through the site to make sure everything is going smoothly. They are very pleasant and always give us a wave whenever see us. There is no doubt to say that Ian and Peter is a credit to the organisation. Like the site mangers the entire site team are very polite and happy to help at any time. We are satisfied with the service we received, and we would be happy to recommend Anwyl homes to anyone in future. Thank you Anwyl. .

Manu · 1 May 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi Manu, thank you for your great review! Hayley, Debbie, Ian and Peter work so hard to both help our customers before completion and when they are in their new home, I know they will really appreciate your appreciation. It is lovely to hear how happy you are in your New Home and long may this continue! Thanks again.

4/5

Trustpilot

Fairways development

We have been impressed at the amount of information we have received at each stage of purchasing the property. The staff in the show rooms to the workers onsite are all very polite and courteous. We did have afew snagging issues but to be expected with a new build. Some could have been avoided but the site manager has been very helpful in getting the issues rectified in a quick and timely manner of which we are grateful for.

Rhiannon · 29 April 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi Rhiannon, thank you for your review, we're so pleased to read how helpful our team has been at our Fairways development. We have passed your feedback on to our team at the Fairways and wish you lots of luck in your new Anwyl Home!

5/5

Trustpilot

Anwyl homes have been fantastic they…

Anwyl homes have been fantastic they can't do enough for you and there homes are beautifully finished. The work men are all great and the quality of finish on the homes are to a very high standard

Gemma · 28 April 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi Gemma, Thank you for your review, it's great to hear that our hard work is appreciated! Thanks again.

5/5

Trustpilot

Happy Home Purchase. Thank you.

I bought my home on Lawrence Gardens Barton last year and was the second owner to move in. (June 2021) I was very impressed with the well designed homes on a spacious site layout and convenient location. Having never bought a new home before, I had heard the ‘horror stories!’ This was a leap of faith for me which soon became my best move. The support I received initially from Sam in sales was outstanding. She really guided me through the whole buying process. When I moved in, the site managers Ian and Pete made sure my house was fully ready to an impeccable standard. They regularly knocked on my door to check everything was ok. As soon as I reported any snags (and there were very few) a tradesman would visit in the next couple of days and all snags were completely rectified. Ian and Pete are still always available to offer assistance and can be contacted easily if needed. They have a very good working ethos and always respond promptly to any queries. They have made the whole experience a real pleasure. I didn’t really know what to expect from site managers but never expected to receive this high level of service which have I received. They are a credit to Anwyl Homes.I would be very happy to recommend Anwyl homes in the future especially the Lawrence Gardens team. Could not recommend them highly enough. Thank you everyone. I am extremely happy with my Anwyl Home.

JP · 23 April 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi, Thank you so much for taking the time to leave this review of our team at our Lawrence Gardens development. Both our sales and site teams work extremely hard to provide our homeowners with a great home and supportive experience so it's very rewarding to hear how they are getting it right. We have passed your comments on to the team and know they have been appreciated. Thank you !

5/5

Trustpilot

I moved into my new home in December…

I moved into my new home in December and I can honestly say; I have had the best experience. All of the staff on site are ready to offer assistance with snagging or general enquiries and they have a very good working ethos, they take the time to introduce them selves and always ask if you have any issues that need to be fixed. From what I have witnessed, they follow Heath & Safety by keeping areas of work clean and accessible at all all times and are very keen on keeping the residents happy and safe.Ian and his team have done an amazing job and I would be very happy to recommend Anwyl homes in the future to friends and family.

Terri · 21 April 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi Terri, thank you for this great feedback! All of our teams work extremely hard to provide a quality home in a safe environment so it's very rewarding to hear how Ian is getting it right, we will be sure to let him know. Thank you.

5/5

Trustpilot

Lawrence Gardens, Preston

Our move was quite specific as we were moving back to the UK from abroad. Not only that, but it was through COVID, where travel was massively restricted. The Lawrence Gardens sales team (Debbie and Hayley) were really supportive in finding us the right property and adapted our meetings so we could move forwards, even without being present onsite. They followed the process right though to the handover of the keys and are an excellent representation of the company. They were one of the reasons we decided to buy with Anwyl. It doesn't stop there. Once we moved in, the site team (Ian and Pete) have been checking in on us on a regular basis. They are reactive and helpful and have made the whole experience a real pleasure. They are here to answer questions and fix any minor defects you may come across. I would have never expected to receive the level of service that I received from them. They are a credit to the organisation. I also had a independent inspection done on the property when I moved in (to check for snags) and they were very impressed with not only the build quality but the final finish. I quote "one of the better properties they have been to". I'm sure you will not be disappointed with Anwyl property, especially if the Lawrence Gardens team is a reflection on how they operate. Could not recommend them highly enough.

Tim · 14 April 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi Tim, Thank you so much for taking the time to leave this lovely review. It's great to hear that our team were able to adapt to ensure you had a great experience, despite moving during the pandemic and from abroad. Ian and Pete take great pride in the quality of the house they build and in the after care they provide so I know they will be really pleased that their efforts have been appreciated. Thank you again and we wish you many years of happiness in your Anwyl Home!

5/5

Trustpilot

Lawrence Gardens

It’s a few weeks now since we moved into our new Ascot DA home on Lawrence Gardens and we’re very happy both with the house - which is well designed and finished- and the service provided by the Anwyl team here. While we were moving from quite a distance away, Hayley and Debbie in the sales office ensured we were kept well-informed throughout the process and were really helpful in keeping things moving. Since we’ve moved in, Ian and Pete, the site managers, have been in regular contact to check things are fine and that any snagging - of which there’s very little, actually- is sorted. They take an obvious pride in their work, and in ensuring the new owners are completely happy with the quality of the final house. Thank you all.

Desmond · 11 April 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi Desmond, Thank you so much for taking the time to leave this review. Our site team are very proud of the houses they build so it's great to hear how happy you are. We will ensure your feedback is passed on to all the team at our Lawrence Gardens development and we wish you many years of happiness living there!

1/5

Trustpilot

Very poor service

Very poor service. No care I feel after I received my key. Response l feel take it or leave. I Won't refer anyone to Anwyl Home

Dominic · 6 April 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi Laiju, We are so sorry to hear this, however, we are struggling to find a new home linked to your details. Please get in touch with our Customer Service team on 03300 244955 or via email at customer-care@anwyl.co.uk and our team will be happy to help you.

5/5

Trustpilot

Anwyl Homes, Lawrence Gardens,Barton, Preston,Lancashire

We purchased a Hartford 4 bed at Lawrence Gardens, Barton in mid December. On our 1st visit to the site, we were very impressed with the spacious open green spaces within the site and layout. We were shown the beautiful show houses by Haley and Debbie , who were very professional and answered all our questions and were very knowledgeable and helpful. The site location is perfectly situated on the A6 and close to the motorway junction for travelling. Hayley and Debbie kept us informed throughout the whole purchase process. When we moved in, the site managers Ian and Pete came to see us to check everything was ok and regularly knocked to see if we needed anything. They asked us to make a snag list (there was not much). Various tradesmen appeared over the next couple of weeks and all snags were completed , over and above. Everyone was so polite , helpful and clean workers. Since moving in, we have noticed how much effort goes into keeping the site clean and tidy , even a road sweeper each day on the roads. Ian the site manager is present when work is carried out and works very hard to make sure the site is always tidy for the residents who have already moved in. The house is very well designed and a pleasure to live in. We especially find useful the door leading from the utility into the garage. We would not hesitate in recommending Anwyl, we would buy off them again. We only wish they offered a five Bedroom. The whole site seems to run like clockwork, which can only be down to Ian , his team and their professionalism. Very impressed.

Renvarg · 29 March 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi, thank you so much for your review, it's great that you've not only had a great service from our team but that you are so happy with your new home too. We focus on the small details, and its so rewarding to read when our homeowners have noticed. Thanks again and we hope you enjoy your new Anwyl Home for many years to come :-)

5/5

Trustpilot

Lawrence Gardens

Lawrence Gardens From the start of our journey with Sam in sales, though to Hayley & Debbie we have been very well served, the ladies in sales have been superb throughout & a credit to Anwyl Homes. Having now moved in to our home, the excellent service has continued from Ian & Pete who are the Site Engineers responsible for ensuring our house is in good condition for moving in. So much so that Ian even helped us plumb in our washing machine & tumble dryer, then popping in almost daily to see if we were settling in & did we require any assistance. Like all new homes we have our small issues (snagging list prepared), but have already been advised these will be attended to. Ian & his team are a further credit to Anwyl, all workers around the estate have been pleasant, helpful & courteous, with site continually being cleaned as best they can, for what essentially is still a building site.Everyone’s passion for their job is clear to see, well done Anwyl Homes

Fiona · 29 March 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi Fiona, thank you so much for your lovely review. Our team at Lawrence Gardens have been made up with the feedback they've received, they all work so hard so it's great to see their efforts being noticed. We wish you many years of happiness in your new Anwyl Home!

5/5

Trustpilot

Lawrence Gardens - Excellent Throughout

Lawrence Gardens - Barton.Fantastic service throughout the whole process of buying the house, moving in, and then after-sales support and help has been brilliant.Hayley and Debbie from the sales team were friendly and always there when I needed to ask something, they kept us updated throughout the process, sending photos to me of the house developing and allowed us an early access visit to the house. Once we moved in, Ian and Pete the site managers were both only too happy to help - popping around several times a week to ask if we were OK, and giving us help with tech questions we had. We have been in the house 3 weeks and have loved every minute of being here.Thank you to all of the team at Lawrence Gardens and Anwyl Homes.

Nicholas · 24 March 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi Nicholas, Thank you so much for your review, it is great to receive such positive feedback, and for our site team at Lawrence Gardens to receive such great praise, thank you!

5/5

Trustpilot

Fairways

Alex, Helen and Sarah at the fairways were very helpful throughout the whole process up until our exchange of contracts last week. The amount of communication was right with us being kept updated on each step without it being too much, and everyone was always really helpful when we had questions. The options appointment with Alex was really good as we were able to discuss what we wanted ourselves with him able to help advise if we needed it. I’ve bought a new build before from another builder which had issues but so far so good with Anwyl.

Customer · 16 March 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi, Thank you for taking the time to leave this lovely review, we have passed your comments on to Alex, Helen and Sarah as they all work really hard to provide a great experience for our purchasers. I know our site team will also now look after you as you settle in to your new Anwyl Home. Thanks again.

2/5

Trustpilot

Extremely poor and lazy workmanship

Extremely poor and lazy workmanship. Lots of endless promises that are never kept. Save yourself the time and the money - buy a house with a different company.

Fiona · 13 March 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi Fiona, Thank you for your review, we are sorry to read how disappointed you are. We do need access available to homeowners properties during working hours in order to rectify any issues. Our site team will be in touch very soon to schedule any remedial work that is not already booked with you. Please do be aware that we are experiencing significant delays with some materials and labour as a result of the pandemic and corresponding demand in the industry. If there is anything else you need help with do not hesitate to get in touch with our Customer Service team on 03300 244955 or by email at customer-care@anwyl.co.uk.

5/5

Trustpilot

Excellent experience from beginning to…

Lawrence Gardens - Barton - Excellent experience from beginning to end. Hayley & Debbie in the Sales Office were extremely helpful and friendly and took the stress out of purchasing my house. Ian and Pete on site have gone the extra mile to ensure all is good and contacted me most days just after purchase to ensure there were no problems with my house. Beautiful house, well finished, everything thought of, I can fully recommend Anywl Homes. Thank you team.

JP · 13 March 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi, Thank you so much for taking the time to leave such a great review. Both our sales and site teams work very hard to make the moving process as easy and stress free as possible. We're so happy you are so pleased with your new home, thankyou.

1/5

Trustpilot

Customer after care was awful

Customer after care was awful, never kept up to date, Alex from customer care seemed like he didn't care about our issues, spent a lot of money with this company, will not buy from them again

Subage · 12 March 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi Subage, We're really sorry to read your review, it is disappointing to hear how you feel. We can assure you that our Customer Service team do care very much and they will help resolve any issues that are covered by your 2 year Anwyl warranty or outside the NHBC standards. If you do have any problems that you would like help with don't hesitate to get in touch with the team at customer-care@anwyl.co.uk or by ringing 03300 244955.

5/5

Trustpilot

Alex is the man! Fairways Handforth (Buying process experience)

From one salesperson to another I must say the service that I received from Alex and the team was absolutely fantastic. I first got in touch with Alex on January 5th and by the 11th March, I was able to complete the process of purchasing my new house. Alex laid out timelines and expectations perfectly and kept myself and my family up to date step by step. Further to this, it was clear to see that Alex is an expert in his field. Alex and Helen were also fantastic with my parents as they were supporting me in the process and they have left the below note. "it was lovely being helped, advised by someone so passionate about their job. It certainly made our sons purchase easier"

Seb · 11 March 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi Seb, Thank you for your lovely feedback which we have passed on to Alex and Helen. Our sales team work really hard to provide a great service to our purchasers so it's great to hear their hard work has paid off! We wish you many years of happiness in your new Anwyl Home.

5/5

Trustpilot

First Time Buyer - Anwyl were great!

I recently bought an Anwyl home in Ellesmere Port at the new Rossbank at the Oaks site. From the first engagement, all of the staff provided really detailed information and a warm welcome to me as a customer buying my first home. I dealt with Angela to begin with who was great in helping me secure my plot and choices, and then worked with Carol who guided me through the stages up until completion excellently. Both were super helpful and quick to respond to numerous queries I had as a first time buyer. I also engaged with Ian, Jacob and a couple of the builders who again were extremely engaging, helpful and polite during this process.Since moving in, my 4 week snag review was right on time and more impressively dealt with in an extremely swift manner. The site is ongoing so we continue to have interactions and despite weather challenges, the team are communicating with me and letting me know what they are upto. Dealing with Anwyl has been a breeze. I had heard about their reputation for service and housing quality before my purchase but can now verify that positively and would recommend them to any body looking to buy a new build home.

Jon · 11 March 2022 · Anwyl Homes Chester

Agent replied · 10 June 2024

Hi Jon, Thank you so much for your lovely review. Our sales team focus on making sure they are as helpful as they can be, particularly for first time buyers who might have lots of questions, they will be really pleased with this feedback. It's also great to read that the site team are looking after you and delivering the quality and service we are so proud of. Thank you.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Anwyl Homes

Which Anwyl Homes office has the most reviews?

Crewe has the most, with 1,076 reviews rated 4.6 out of 5, followed by Chester with 1,075.

Where are the Anwyl Homes offices?

The five Anwyl Homes offices, by town:

  • Chester: Clifton Drive, Chester, CH1 4LG
  • Crewe: Newcastle Road, Shavington, Crewe, CW2 5EB
  • Deeside: Welsh Road, Deeside, CH5 2RD
  • Ellesmere Port: Rossbank Road, Ellesmere Port, CH65 3AN
  • Oakenholt: A548 Chester Road, Oakenholt, CH6 5WN

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?
The Trusted Agent

Is this your office? Claim your page.

Get help from an agent