Anwyl Homes estate agents in Crewe, Chester, Deeside and 2 more

★★★★★ 5/5

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I would like to thank the sales…

I would like to thank the sales staff,that is Nigel,Tom & Alex for helping us through the purchase of our home in Abbeyfields taking out some of the stress by chasing up the bodies involved to complete our purchase. I have always said the best asset of a company is its staff,well done Anwyl

Consumer · 11 October 2021 · Anwyl Homes Chester

★★★★★ 5/5

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Maes Y Rhedyn

I recently bought my first house at the Maes Y Rhedyn site and can't thank Anwyl enough, the process from start to finish was made so straightforward and easy for us, they were always happy to go through all our options and answer any questions we had (and there were a lot). Obviously the house has a couple of small snags but Anwyl have been so helpful getting this sorted, any issues we've come across the site manager and sales associate have been so lovely and quick to sort. Would definitely recommend.

Chloe · 9 October 2021 · Anwyl Homes Chester

★★★★★ 1/5

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I’d give no stars if I could

Nothing is built to plan, site manager Jay trying to sign us off when there are still out standing snags on the property. There is a bit of land to the rear of our property and we asked and asked and asked what was going their and Anwyl told us it’s a small developer who owns the land and there was three town houses going to be built on the land, after moving in we received a letter from the council to inform us that it’s actually a multi story building which is going to be a supported living for people with drug and alcohol addictions and behavioural problems right behind my property which will definitely decrease the value of my house and is a security risk. We also found out Anwyl owned the land and sold it to the developers and knew exactly what was going to be built, but of course never told us and also ignored our emails and denies any accountability. It’s took them over 6 months to fix our heating system, which is still not entirely fixed, subcontractors have no idea what they’re doing when they arrive and say Anwyl pay them buttons so there not actually bothered. When we first moved in the built in washing machine wasn’t even able to be plugged in and had no water supply so we had to wait for someone to come out and fix the problem I honestly could go on. The front of the house had a small garden patch dividing the path to mine and next doors that doesn’t even exist. Fence in the back garden is a shambles it’s all split huge cracks in it we had panels missing in the corner was probs a Friday and the joiner fancied an early dart What ever you do DO NOT buy a house from Anwyl Where trying our best to seek legal action because things are becoming an absolute joke, once you’ve bought the property Anwyl are non existent.

Owen · 19 September 2021 · Anwyl Homes Chester

★★★★★ 4/5

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Phil Dolan the Managing Director NW is…

Phil Dolan the Managing Director NW is a superguy along with his team at Alexandra Gardens, Crewe including Carl the Site Manager and his Assistant John who I found hugely accomodating and they do have a very difficult job with over 60 separate Contractors to deal with daily re quality and delivery of service. The Sales Office Staff of Jason, Alex and Jan were absolutely great in dealing with any issues I had and their boss, Tom was as nice a person as you will ever meet. As an Engineer myself I really got to understand just how difficult it is to deliver a new home to us on time with all the problems of Covid, supplies of materials, awkward customers and contractors needing a close eye on them, not to mention the high quality and safety demands of the trade bodies like the NHBC and the LA audits to ensure compliance in all things. We are delighted in moving into our new Pulford home and it really feels like home too. Thank you to all at Anwyl. I just have one gripe, sorry but I would hope they would allow carpet fitters in at an earlier stage to measure the rooms so carpets can be ready to fit just after completion but appreciate the need for Covid compliance uppermost in all their minds. I have seen most house builders in my area and Anwyl are one of the best and have great bricklayers, plasterers, plumbers and painters who were forever courteous to my almost daily presence on the site. Thank you everyone. Review by Malcolm S.

Malcolm · 18 September 2021 · Anwyl Homes Chester

★★★★★ 4/5

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Great team at Winnington Place!

I'm in the process of buying my forever home at Winnington Place, Northwich and can't thank the team enough for their help with everything! This is my first new build buying experience and Marie, Kelly and Phil have all given me support and help every step of the way so far. Just wish my completion date would hurry up!!

Louise · 17 September 2021 · Anwyl Homes Chester

★★★★★ 5/5

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All in all very good!

Bought my home in Jun'21 and had the usual snags and such, but the guys on site, especially Gaz were incredibly helpful in getting everything sorted around my schedule. House is a great size and some nice features I wasn't expecting so have to say I have zero complaints!!

James · 17 September 2021 · Anwyl Homes Chester

★★★★★ 5/5

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Good service from Anwyl Homes Site Maes y Rhedyn…

We moved in November 2020 to the Site at Maes y Rhedyn, Wrexham, the house was built to a good standard and the afterservice provided by Ben Knox, our main contact with the onsite team has been first class, all the snag lists we provided was fully excepted and completed to our satisfaction very quickly. We now approach our first anniversary and we now contact head office for any problems, they too get contractors to quickly fix any problems. So far we have had one faulty toilet seat replaced and a couple of windows adjusted during the summer heatwave. each time all done within 3 days of reporting the problem.We would definitely recommend them to family and friends

Derek · 15 September 2021 · Anwyl Homes Chester

★★★★★ 5/5

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Just recently completed on a property…

Just recently completed on a property at Tyddyn Bach and have to say Anwyl have been brilliant the whole way through the process of purchase and after sales care. Our sales advisor Elizabeth was awesome and made it a very smooth ride with many laughs along the way. Even when we had a 2 week delay, she kept us updated throughout. Highly recommend the properties from Anwyl, really well built and wherever you buy from them I hope you get an Elizabeth......

Vanessa · 13 September 2021 · Anwyl Homes Chester

★★★★★ 5/5

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Absolutely fallen in love with Anwyl…

Absolutely fallen in love with Anwyl homes, I have been to a number of builders but the sales lady was so lovely and helpful and I can’t believe how much is included against what other builders are offering. I am waiting for the next 3 bed to be released and then I will be reserving for sure ! Can’t wait

Millie · 9 September 2021 · Anwyl Homes Chester

★★★★★ 5/5

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Very happy with the quality of our new…

Very happy with the quality of our new home at Maes y Rhedyn. Always had good service from Holly & Ken. Assistant site manager, Ben has been very helpful and quick to assist with any queries we have. We have been in for over a month now and cant complain! Thanks again and based on our experience so far would recommend them.

SA · 8 September 2021 · Anwyl Homes Chester

★★★★★ 5/5

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The Fairways - great experience!

First time buyer experience was made painless! Helen, the sales manager was excellent and made the process seamless. She always made sure every question was answered and went out of her way to make sure buying was my first home was exciting with limited stress. Gaz and Phil on site were and continue to be great. They made sure all snags were addressed and the communication was always clear.

Hannah · 5 September 2021 · Anwyl Homes Chester

★★★★★ 4/5

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Alexandra Gardens :)

Alexandra Gardens - some hiccups but overall a good experience! This is our first home and the team in the sales office is so helpful; they’re quick to answer any questions or help with any issues! We did have some hiccups at the start of the sales process but since moving in, we’ve been ok! Just a couple of snags that are being looked into quite quickly as well. Thank you to Jason, Alex and Jan for all your help!

Hannah · 2 September 2021 · Anwyl Homes Chester

★★★★★ 2/5

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Super Sales but bad after sales Customer Care

From the outset I was very impressed with the Sales Agent Lorraine, extremely knowledgeable, helpful, professional and friendly along with Chris the Site Manager who managed issue immediately and in a very courteous, caring and friendly manner. However the Customer Care after sales department totally lets the Company down, a very uncaring and lapse attitude with no sense of urgency.I had to call the out of of hours "customer care" telephone number due to a faulty smoke alarm, which set two sirens off, the sirens were sounding for 14 hours throughout the night ! Despite 7 phone calls no one attended or advised, they merely sent e mails to the electrical contractor and told me that they did not have a phone number !! In the end I had to employ someone myself to deal with the unbearable noise.In addition I have reported damaged PVC window frames and this has gone unattended. I am very concerned going forward as inevitably things will need attention but have no confidence that they will be resolved.Having been in business myself I have always said that after sales is as important as a sale, the good reputation of the Company can so easily be destroyed.

Sheila · 29 August 2021 · Anwyl Homes Chester

★★★★★ 5/5

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First time buyers, now long time fans of Anwyl and the Fairways team!

Adjusting moving into a new home is never going to be easy, but Anwyl made the experience seamless and stress free.From the moment we first chatted to Helen, myself and my twin brother got a really good feel about the company...which is even more impressive given every meeting we had before purchasing our property was on Microsoft Teams!Helen and the rest of the Fairways team are a credit to Anwyl and were on top of every question we asked of them and we asked a fair few...The on-site team of Phil and Gaz have been brilliant since we first saw the house in its embryonic stages and even though we have been settled in our property since May/June, Gaz is still making sure any snags are sorted swiftly...(We even have a chat about football which is always an extra bonus when he supports the same team as you do..!)When we have needed some advice from customer service to come round to fix a couple of bits and pieces, they have been exemplary. We had an issue with a cupboard door, and following advice from Helen and Gaz, we contacted Alex via email, who was efficient in his response and arranging an appointment for us. Even down to Paul who came round to fix the cupboard, he was on time and was very thorough, extending Anwyl's excellent service. Given we hadn't heard of Anwyl before looking for our new house, it is now a massive surprise to us given how attentive everyone has been. A well kept secret!Thanks to all the team for their help. We are very grateful and will be recommending them in the future.

Chris · 26 August 2021 · Anwyl Homes Chester

★★★★★ 5/5

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5* experience - thank you!

Can’t speak highly enough of my truly wonderful experience with Anwyl; buying a new home is really daunting, but The Fairways team (in particular: Tom, Helen, Sarah and Gaz) bent over backwards to make sure my new home was as perfect as possible.Very grateful for a smooth and attentive experience! Great customer service!

Mary · 24 August 2021 · Anwyl Homes Chester

★★★★★ 1/5

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All fur coat and no knickers as the…

In response to Anwyl comments - customer service? Are you kidding? Your customer service is a disgrace. Happy to help? They've not helped one bit and still haven't responded to my last email. So Anwyl, show us how you care and sort your act out! All fur coat and no knickers as the saying goes. Truly dreadful quality of finishes, the list is too long for this review. Worst aspect is the drive that we can't use unless we have a high car because anything lower bottoms out!! Anwyl say the site manager said it's okay even though it was him that reported it as unacceptable. They say they've inspected it and it meets regulations but can't supply a date or a report or any calculations to show it meets NHBC. Save your money, buy elsewhere and give this outfit a very wide berth.

Sharon · 18 August 2021 · Anwyl Homes Chester

★★★★★ 1/5

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Warning

Total disregard for residents needs once your money has been taken. Still living with dangerous roads and pavements even with a large number of children on the estate.

Jon · 29 June 2021 · Anwyl Homes Chester

★★★★★ 1/5

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One stars half too much… stay clear.

18 months into living in our “dream home” and it’s been far from a dream… still got outstanding snags, which could only eventually get sorted after having to involve NHBC. The customer care team don’t have any compassion for people wanting to get stuff sorted, senior management just don’t seem bothered that customers aren’t happy and some of the tradesmen that they send to do work you wouldn’t trust to fix a shopping trolly. It’s very much a take your money and run company that really don’t care if they haven’t built your house correctly, once they get you moved in trying to get them back to fix stuff is painstakingly hard work. I’d never recommend and I’d defiantly never buy from them again! One star is being half a star too nice at best……..Update… from now on perhaps I should contact you through here! It’s absolutely amazing how you’ve found the time to reply to that message in less than a day, yet it takes you two weeks reply to an email! JOKERS!

Ian · 22 June 2021 · Anwyl Homes Chester

★★★★★ 5/5

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Superb service from start to finish

We brought an Anwyl Home at The Fairways in Handforth and our dealings with Anwyl from start to finish (and even some minor on-going customer care issues) has been nothing short of exceptional. Sarah and Helen in Sales, Gaz and Phil on site, even all the other site lads have been very professional and polite. Our new home was finished to a very high standard and we have been delighted with the level of care shown to us at every stage of what is usually a stressful process. I cannot recommend Anwyl Homes highly enough (in fact, we have recommended and a family member is buying on another development).

Lou · 20 June 2021 · Anwyl Homes Chester

★★★★★ 1/5

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Extremely poor and rude customer care

Extremely poor and rude customer service team. The customer care agent is rude, dismissive and does not listen to you. My house which I purchased from Anwyl Homes was not the same as other homes of the same style on the same site and same road. It was missing certain items which is relatively cheap for them to resolve. She refuses to listen or resolve this. I do not know if its because of my gender, race, lack of bribe or anything else.

New · 18 June 2021 · Anwyl Homes Chester

★★★★★ 1/5

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They are rude

They are rude, they don’t get back to you to fix what needs doing! It’s taken 2 years to do snagging lists from when we moved in! The customer care team are so rude! Don’t waste your money!

Holly · 11 June 2021 · Anwyl Homes Chester

★★★★★ 1/5

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Poor customer service

Everything went downhill from exchange of contracts. Customer care never reply to emails. Still waiting for snags to be fixed. Plastering and painting is of an extremely poor quality. Shower is leaking. Electrical switchboard was incorrectly labelled up. There doesn't appear to be any accountability for them.

Wozbekk · 10 June 2021 · Anwyl Homes Chester

★★★★★ 1/5

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Absolute joke ,thoughtful !

Absolute joke ,thoughtful ! They have no regard for good working practices , coming on site when they want etc , no dust management ,no communication, piling where they want ,not sending surveyors to bordering houses, existing properties getting damaged , getting woken up at 7.15 etc council warned them , after seeing them work would rather buy a cardboard box , amateurs from my viewpoint, also anyone buying on rossfield contact environment health ref 622966 concerning the creosote in the ground , thoughtful of Anwyl to dig up creosote ridden soil without communicating with their neighbours to breathe in the carcinogens. Also regarding any proposed green areas at Rossfield some interesting reading can be found on the web regarding their previous build at the paddocks, Buckley .

Steve · 18 May 2021 · Anwyl Homes Chester

★★★★★ 5/5

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Stratford, Alexandra gardens

We purchased a Stratford on Alexandra gardens the process from sales office at the beginning to now 7months on living in the house has been fantastic service from all. I highly recommend Anwyl and have referred a few friends and will carry on in doing so. Everybody's seems very friendly and helpful. 😊

Alana · 28 April 2021 · Anwyl Homes Chester