Anwyl Homes estate agents in Crewe, Chester, Deeside and 2 more

★★★★★ 1/5

Trustpilot

Lea Grange St. Helens

Poor customer service. Slow response and extremely poor quality workmanship. It takes numerous attempts to have a job put right. I would not buy from this company again. Take a drive round and knock on a few doors and also look at the brickwork on the show house were the sales agent is. Uneven floors. Walls that are not straight. Window sills not level. Dreadful plasterwork. The standard and slow response is bad. Avoid. Months and months of workmen in. A House that was dirty and not completely finished when moved in with constant battles. Try ringing there customer service who never pick up the phone. Bad management. Lies from day one. Do not trust this company. Ring customer service that never answer. A few attempts at a customers inconvenience when it should have been done right in the first place. That shows you anwyl homes that you do not have the experience or right workman to do the job if it takes your company a few attempts. Any one looking to buy from this company please do not put yourself through it.

St · 21 April 2021 · Anwyl Homes Chester

★★★★★ 1/5

Trustpilot

We have been shafted by this company…

We have been shafted by this company and I was heartbroken. Got told we couldn’t reserve a plot at St Helens, Lea Grange until we had sold our present house, so we put it on the market and sold it within 24 hours, only to then find out the last house available had been reserved for someone else who hadn’t yet sold theirs. They were keeping it reserved for a week to give them time to sell. We finally got the call to say we’d lost the house, we have now had an offer on ours and nowhere to go. On the plus side, I’ve just read these reviews on the building quality and it looks like we’ve had a lucky escape. But it doesn’t take away the fact that we were treated like we didn’t matter. I’m going to go and knock on a few doors like one of these posts suggests and I’m going to ask if people are happy with their purchase. Learn a lesson and read reviews before parting with hundreds of thousands, someone is definitely looking out for me.And look at the response from Anwyl. Obviously didn’t read my review properly.

Gayle · 19 April 2021 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Great experience at Stonebridge Fold!

We recently moved into our new Anwyl home at Stonebridge Fold and just want to say how great Imogen has been throughout the whole process- she's answered any questions and helped us out whenever necessary- a real asset to the company.

Katie · 29 March 2021 · Anwyl Homes Chester

★★★★★ 1/5

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Handforth Fairways Development.....

We bought a house at the Fairways Development in Handforth. Everything was great until we received the keys. Far from “thoughtful homes”. They do not care about the customer after they have completed on a home. They don’t answer the phone, trying to get in contact has been extremely challenging. Since we have moved in trying to get things fixed has been a constant battle. Majority of problems raised at key release still remain unaddressed.

Sam · 24 March 2021 · Anwyl Homes Chester

★★★★★ 1/5

Trustpilot

Thoughtful?

There is immense irony in this company’s slogan - ‘thoughtful homes’. This business is far from thoughtful. They used the unadopted road adjacent to our house as a logistics route to their construction site for months, shaking our house relentlessly each and every day as articulated lorries thundered past. They arranged a structural survey beforehand to record any pre-existing damage. When we contacted them about the cracks and crumbling plasterboard in our property they (eventually) denied all responsibility. They are completely unresponsive to complaints or correspondence. I would not trust them as far as I could throw them.

Chris · 22 March 2021 · Anwyl Homes Chester

★★★★★ 5/5

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Our 2nd Anwyl Home

We moved into our new home in January 2021, this is our 2nd Anwyl home and we wouldn't buy with anyone else. We have had a couple of teething issues, which are to be expected with a new home but the customer service team have been great and really supportive, although a little delayed due to the current situation. The site team were great and answered any questions we had before and during build. It was great to see our home being built from start to finish.

Lexie · 11 March 2021 · Anwyl Homes Chester

★★★★★ 4/5

Trustpilot

Great sales team that has been friendly…

Great sales team that has been friendly and informative. We have experienced some delays due to Covid but are now very excited to finally complete next month, looking forward to a great summer in our new garden.

Jaimie · 24 February 2021 · Anwyl Homes Chester

★★★★★ 1/5

Trustpilot

Poor customer service

Poor customer service. Never call back when they say they will. False advertising. Advertising houses that are not for sale!!

Niki · 20 February 2021 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Amazing service

Amazing service, friendly staff at bluebell meadows (Lorraine). She was very helpful and showed me around all the houses until I finally bought my dream home. It’s not just that she helped with selling the house but supported me throughout the paperwork and legals and even “interior designing”. I couldn’t thank her more and she is definitely a valuable asset to anwyl homes. I must mention the exceptional site manager (Chris) and his assistant (Ben) for showing me around and also helping with any remedial issues I faced. Their support was immediate and very helpful. I would highly recommend going for a visit!!

Anan · 19 February 2021 · Anwyl Homes Chester

★★★★★ 2/5

Trustpilot

The upstairs floors creak as though you…

The upstairs floors creak as though you are walking around a an ancient mansion and most of the hinges on the double glazed windows have broken so there is no seal and are very draughty.

Simon · 10 February 2021 · Anwyl Homes Chester

★★★★★ 1/5

Trustpilot

We bought an Anwyl home at Udall Grange…

We bought an Anwyl home at Udall Grange in stone and will never buy another new build from this company again. ‘Family run business’ we were told...had nothing but problems. Terrible customer service, filthy when we moved in, 67 pages of snagging...I could go on. Really disappointed in what should have been our dream home, avoid at all costs!!! 😳

Will · 20 January 2021 · Anwyl Homes Chester

★★★★★ 1/5

Google

Rating only, no written review.

Paul · 11 June 2019 · Anwyl Homes Oakenholt