Anwyl Homes estate agents in Crewe, Chester, Deeside and 2 more

★★★★★ 5/5

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Lawrence Gardens dream home

We have recently purchased an anwyl home at Lawrence Gardens in Barton , site manager Ian and assistant manager Pete have been absolutely fantastic throughout, from our first meet the builder to moving in , we felt at ease and very looked after, we are over the moon with our property , my dad who is a retired builder and jack of all trades was very shocked when he first saw the house , he said he's never ever seen a new build house be of such good quality and couldn't believe how perfect the house was. We have recommended anwyl to many of our friends , the best part is we know if we need any assistance Ian, Pete and even the rest of the team would be on hand to help as they are such a friendly, professional and approachable team, all in all we are so thankful we have had this team working on our house.Thanks Anwyl homes

Jw · 10 March 2022 · Anwyl Homes Chester

★★★★★ 1/5

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Anywl homes lea Grange st helens

Anywl homes. On first inspection the house has issues, but the excitement for moving into our own home hides the issues from the surface.We have had a number of issues with our property from day 1 of the ownership. Almost 2 years have passed, and very few issues have been looked into, and most concerns have been compounded and dragged on rather than resolved. We have had upwards of 20 different people through our doors from anwyl and there third parties. However none of the issues have been addressed. The customer support didn't respond for the first 6 months of our support and subsequently they have only thrown their own staff and some third-parties at resolving issues. These people are general trade guys who are average at all parts and don't care about what they are doing. Issues which could be resolved in days have took 18months and due to time passing, have created further issues in which they are now disputing. I have lost all faith in anwyls sales retoric that led us to believe the experience and ownership of an anwyl property was something to be proud of. A family run business. It is just another builder, take from that what you will.I will add further details to this review later.

Jonathan · 8 March 2022 · Anwyl Homes Chester

★★★★★ 1/5

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Shocking company and house!!!

I bought my house in late 2018, I reported several issues to the site manager George and the salesman Steven, and when they left, I reported further problems with Pete, the site manager. All reports were meant to be recorded. PROBLEMS WITH HOUSEI have had a leak in my roof from day dot in my main bedroom, family bathroom, and bay windows. Initially, they came out to fix the problem, but they are still leaking! My back door has a leak which they came to fix, replacing damaged skirting boards but not fixing the door and so my skirting boards are yet again brown and swollen with large lumps of plaster missing where they ripped them off the first time. I have a large brown stain on my bedroom ceiling from a leak that now drips on my bed. And the brown stain on the bay window from a leak and my bathroom ceiling yet again another leak!!!!!!!!Furthermore, I have lost a roof tile that fell (NOT IN A STORM), and it hit the front of my car and caused over £1500 worth of damage which they are not willing to cover! And they did not help me replace that tile either!. Yet again, I have had a further two tiles fall from my roof, hitting my partner's van and causing damage. Not only that, it nearly hit the current site manager as it fell!!!!!! My roof is not just upsetting, but whenever there is a slight wind, I panic, thinking it will kill someone. I have tried four independent roofers, and no one wants to touch my roof. So how am I meant to make it WATERPROOF and SAFE!!!!!!Also, from day dot, I have complained about the amount of noise from my attic. It keeps me awake at night like someone is whipping a bit of hard wire against the walls !!!!! This happens in very mild winds. They promised me they would look at it, but they haven't bothered.I may be out of the two-year warranty, but the complaints I have put in began way before the two years and yet NOTHING!!!!! I had Greenough roofing come fix my bay windows twice but were unsuccessful. Although Greenough roofing put the roof on they are not willing to help me either.I have tried to go through NHBC for the worst leak in my bedroom where it was dripping in. they said as that particular leak was below £1700, it had to come out of my pocket!!!!!!!!!!! I had to pay £1500 of my own money to get this issue fixed on not a four-year-old house!!!!!!!!!!!!!!!! This should not be happening to me. I have put m life savings into this house, and yet it is still costing me money that I should not be spending on the house this old!!!!!!!!I am so upset with this company and my house. I work nights and the noise from the attic affects my sleep which in turn affects my job, I have an autistic boy who is on medication to sleep and yet it keeps him up at night with the noise, and he tends to also stress about tiles falling on his head! I am super stressed about these issues I have reported over and over again and no one wants to help me. I would definitely get an independent builder in to check your house before purchasing it as this company do not care about who lives in them and what issues they may have in the future when funds have been passed.

Miss · 8 March 2022 · Anwyl Homes Chester

★★★★★ 1/5

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Non existent customer service and after care.

From day one of moving into our house on the haygate fields development in February 2020 the customer service has been practically non existent they took months to respond to issues. When carrying out repairs to their shoddy workmanship they'd damage something else or make the matter worse each and every time they came round they were also extremely rude arrogant and poor at time keeping(Didn’t even show sometimes).Their customer service agent was totally flippant and uninterested in the list of work outstanding and came across as time wasting to get us beyond the warranty period.We’re now just out of the 2year warranty period with Anwyl and because I swore at one of their incompetent employees they have stated that I was threatening and they’ve told me they won’t return to correct a big list of issues that are still outstanding.I feel completely let down by this company and feel that they wiped their hand of us as soon as they received their payment.A word of advice look elsewhere don’t trust Anwyl.

James · 23 February 2022 · Anwyl Homes Chester

★★★★★ 1/5

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If I could leave - stars then I would.

I advise anyone wanting to purchase a property with Anwyl Homes to stay WAY clear, especially at the Llay site within Wrexham! We are currently in the process of purchasing and have been promised things that they have been unable to follow through with and Head Office along with the site are now attempting to make out that we are lying about this particular promise. Unfortunately now, we are left to pick up the pieces which will be at an extra cost to ourselves as they are unwilling to take any responsibility of their actions. Absolutely horrendous company, let’s hope we don’t have a million others things wrong when we do eventually move in!

Emily · 22 February 2022 · Anwyl Homes Chester

★★★★★ 5/5

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Great Staff, Great Developer

I am in the process of purchasing a property on the Handforth site, and the experience so far has been great. Alex, Sarah and Helen are all super helpful and have lots of experience so can answer any questions confidently. They always call back when requested and are easy to get in touch with, I would highly recommend them as a developer to work with.

Christopher · 9 February 2022 · Anwyl Homes Chester

★★★★★ 5/5

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Everyone has been polite, supportive and professional

I have been in my new Anwyl home for a few months now and wish to write a review on my experience. Right from the outset I have found everyone I have dealt with to be polite, informative and helpful. When going through the sales process Sam followed by Hayley were with me every step of the way. Then once I had moved into my beautiful new home I have found the staff on site great. Ian the site manager and Peter have dealt with the few issues I had professionally keeping me informed of any progress, they have been very supportive, with nothing being too much trouble. In additionall the workmen on site have been really polite completing any work without mess or fuss. Thanks to all at Lawrence Gardens development.

Wendy · 7 February 2022 · Anwyl Homes Chester

★★★★★ 4/5

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Recently moved into our gorgeous home…

Recently moved into our gorgeous home on the Tynddyn Bach site in Holyhead, courtesy of Anwyl Homes. Our move in date was the 22nd of December so as you can imagine Christmas was rather chaotic but was a lovely present to us. Our experience from reservation to completion was very professionally delivered and we were kept up to date throughout the build. I would like to thank Elizabeth for her patience with us and our never ending questions and requests to visit the build.My daughter & her boyfriend have also purchased their first home on the same estate with a completion date of April, again Elizabeth has been fantastic with them.I would also like to thank Jayne who played a huge roll ensuring our completion date was completed on time. At present we have not required any assistance from Anwyl’s after care service, if we do I hope we receive the same care we have received from their site sales representative.

New · 28 January 2022 · Anwyl Homes Chester

★★★★★ 4/5

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Bitter/sweet @ Ellesmere port

Bitter/sweet. Perfection doesn't exist.I purchased my house at 'The oaks at rossbank' (Ellesmere port) anwyl homes in November 2021. Overall happy with the experience. The sales team Linda and Carol were very helpful in the beginning, I was in an unorthodox position with my previous home and they were very accommodating and in the end made my dream possible. Although this is not a direct reflection on anwyl, overall the house purchase felt rushed/unorganised and due to lack of communication between solicitors, I felt compounding pressure from all parties, something of which was a great source of stress. Overall the property is built to a good standard. The design of the interior is fantastic 10/10. There was however a few noticeable things straight away that were a quite disappointing...to a degree this showed a lack of attentiveness. I forgot the exact words but the sales team prior to moving they gave me slightly false sense of assurance that the house was checked over and in optimal condition - in essence it's just sales talk to passify you, please forgive my scepticism, you've just got to take things with a pinch of salt. After what felt like an increasing amount of issues, I got a snag survey conducted which showed around 60 issues, mostly minor issues but top marks to the onsite team...they have been quick to rectify issues. Many thanks to Jacob the onsite manager. One big issue for me is the parking.... The property comes with a shared drive and unfortunately I have a inconsiderate neighbour that blocks access out of my allocated parking very frustrating and little I can do. I think it's partially down to the way the driveway is designed, encouraging the neighbor to park in such a way, which was a massive oversight on my behalf. Anwyl have been quite quiet on this matter, something which I understand. Upon reflection I would have purchased a property that was on a main highway road less, less complication.Lovely home but you can't choose your neighbors. Hope this helps anyone considering an anwyl home.Bitter/sweet

Daniel · 17 January 2022 · Anwyl Homes Chester

★★★★★ 4/5

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We really like our new home

We really like our new home, I can't thank Helen (from the sales team) enough! She has been approachable and friendly right from the start. Gareth and Phil (site managers) have been super helpful. They have made sure that we’re happy with our new home and has ensured the work is of the highest standard. Thank you to everyone at Anwyl - much appreciated. Jit

Jit · 11 January 2022 · Anwyl Homes Chester

★★★★★ 4/5

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Thank you!

I would like to say a big thank you to Ken and David in Sales, and Ben and his team on building our beautiful new home in Llay, Wrexham. You are all a credit to the company. We was kept informed from beginning to end. All the team was on hand for support and advice, and anything that needed rectifying. I would definitely recommend buying an Anwyl home. 😁

Julie · 22 December 2021 · Anwyl Homes Chester

★★★★★ 5/5

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The Oaks Ellesmere Port Cheshire.

The Oaks Ellesmere Port Cheshire.I recently purchased a new home from Anwyl Homes situated on their new development in Ellesmere Port.I found the process of choosing the property was made very easy with the help from Carol and Linda in the sales department.The site manager, Ian Palmer was around to show what was included in the house and how everything worked.The Anwyl homes team that I met were there to advise and help in any way they could to make my purchase right from stage one very easy.I was met, prior to getting the keys,with Ian and Carol to check every thing was O.K. for me to take possession.I found the property immaculate after Ian had organised his final check of everything.The complete finish was excellent and I am a very happy purchaser of my new house.I would genuinely recommend anyone looking for a new house to search where Anwyl homes are building and buy one. A big thank you for all your help.Barry and Maureen Lloyd

Maureen · 9 December 2021 · Anwyl Homes Chester

★★★★★ 1/5

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Poor build and customer service

Prior to moving in:Prior to the house being completed the service was excellent. The standard of build:Some of the finishes to the property inside were appalling and hadn't been checked over by the site manager. The list of snags is in the 100s. Extremely disappointed, given that the companies strap line is 'thoughtful homes'. Aftersales customer service:Since moving in we have been completely ignored by our site manager and I have had to personally nag everyone at the company to even get the smallest of snags rectified. This has been escalated to the head of customer service but the poor communication and lack of action continues...Abbeyfields, Sandbach.

Consumer · 8 December 2021 · Anwyl Homes Chester

★★★★★ 5/5

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Never forgot about us. Lea Green

When we moved in to our new home we were made up with everything, but I did come across a big issue with some of the brickworks and to be honest I had a big concern over this. I also had a few sleepless nights but Peter Giddins came around to assess it and assured me that everything would be put right. Also Jay and Neil kept me up to date about the procedures and how the brickwork was going to be rectified and to their word all the brickworks have been rectified now. All the work men on site have been more than helpful with us, so once again I would like to thank Peter Giddins, the Foremen and all the workers for all their support since moving in. Top Marks

Brian · 1 December 2021 · Anwyl Homes Oakenholt

★★★★★ 5/5

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Buy Anwyl, you will be delighted with your home

Purchased my first Anwyl home at Lea Green and would definitely recommend this builder. The process from start to finish has been extremely professional from Jane and Kelly. Thank you ladies for being so patient and accommodating. 😃After moving in we had been advised by Jay the site manager to start our snag list. The team on site have also been the best, from Jay getting the ball rolling to all the workman. One gentlemen stood out called Connor who gave us confidence that all the snagging would be sorted, he was so confident in the Anwyl team that it made us feel so much better. Connor was right and as soon as Jay got the list the jobs started to get sorted. Neil soon took over the list to ensure all the jobs got done when they said it would. I can’t praise the whole team enough and would recommend to anyone to buy an Anwyl home. Connor, Jay, Neil, Peter and all the workman thank you as we now live in a beautiful well built quality house, my dream home. 👏

Vera · 25 November 2021 · Anwyl Homes Chester

★★★★★ 1/5

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Update from my review in September

Update from my review in September for Alexandra Gardens… not great! We love our home but the finish is not up to merchantable standard and our snag list has been ignored now for over a month. We have emailed multiple times and been ignored, we are seriously disappointed with their attitude and have been told multiple times that our kitchen cupboard door would be replaced but we have only seen one person come to paint a door!We also emailed about a health and safety/fire issue regarding a dodgy vent that they had fitted… we were told to contact customer care. No concern whatsoever for our well-being, then it sparked on an engineer. Luckily we’ve had it replaced by a very helpful staff member who showed up before their unhelpful email had been sent!

Hannah · 25 November 2021 · Anwyl Homes Chester

★★★★★ 5/5

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The Fairways Team at Anwyl Homes

I have lived on my plot at the Fairways for 6 months now and i have to say how fantastic the site manager Phil is he could not have been more accommodating whilst i have lived here and has assisted and rectified anything i have ask! His customer service has been second to none. I also want to say the service prior to moving into my house has also been fantastic and Helen was so helpful throughout the process

Private · 21 November 2021 · Anwyl Homes Chester

★★★★★ 5/5

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5 Star Service

We have just bought our first Anwyl home and are absolutely delighted. The whole process, from reservation to completion, has gone so smoothly. Linda and Carole have been utterly awesome, always going above and beyond to help. Thank you ladies! The house is beautiful and finished to such a high standard. Thank you Ian and the team. We are so happy and absolutely love the house!

Mrs · 19 November 2021 · Anwyl Homes Chester

★★★★★ 1/5

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We moved into an Anwyl home At Haygate…

We moved into an Anwyl home At Haygate Fields in September 2021 at least a month before our anticipated competition date. We were specifically told by site manager and sales representatives that we should provide a snagging list after 4 weeks to solve issues in the home. They deliberately said not to look for any issues immediately but to settle in and see over the coming weeks. After contacting customer service to see when the issue we have are going to be sorted, we were told that the property was sold as seen hence nothing will be looked at. Now this may not have been the developers plan but it is categorically what Anwyl’s representatives at the site informed us and one the pretences on which we purchased the property. Now I appreciate that the odd scuff on the wall etc comes under the “sold as seen” concept. But things like the ground floor toilet not working correctly, leaks on the ceiling of the first floor, no filling around ground floor flooring or in bathroom, garage door not painted, garage missing guttering, garage side door not completed (literally it just has the pink filling foam exposed to the elements - I can put my hand into the garage without opening the door). All of these we were promised would be sorted. All of these were reported to sales representative and site manager before we even moved into the property. These are all fundamental aspects of a house, and when paying for a house wouldn’t you expect these things to be sorted? Even when we moved in the garden fence wasn’t finished so it was just open to the neighbours for the first week - including nothing stopping members of the public just walking in to our garden. We would happily have waited a few weeks to complete but you seemed desperate to get us in. Therefore I would recommend to all of the future buyers to be very careful with the promises that you receive.Just an edit: that none of the issues have been sorted as of yet, and we reach out to site representatives weekly as well as us reaching out to customer services.

Sofiia · 18 November 2021 · Anwyl Homes Chester

★★★★★ 5/5

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Building more memories

This is our first home with Anwyl and the plot we managed to grab is amazing. A little shy on storage space for a 4 bed house, however everything else is great. The builders Ian and Jacob are a great team and compliment each other well from what we seen. Very thorough in their briefs to us when we met them, and very helpful getting a few things sorted in good time.The girls in the Sales office, Carol and Linda have been nothing but helpful when they could be! Always a happy pair and always on hand to help. Not fully moved in yet, but can’t wait to settle and get ready for our first Christmas in the new house. Thank you The Wilson’s - plot 3,The Oaks @Rossbank

Shane · 12 November 2021 · Anwyl Homes Chester

★★★★★ 5/5

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Great team at ‘The Fairways’ in Handforth (Anwyl homes)

We absolutely love our 2-bed Burton house at this site! Helen (from the sales team) has been approachable and friendly and has been with us every step of the way, from the initial enquiry to the day we got the keys. Gaz (site manager) is a legend. He has made sure that we’re happy with every inch of our new home and has ensured the work is of the highest standard. He’ll always work around our schedules and always puts a smile on our faces! Even though there’s a lot of building work happening around us, it doesn’t impact negatively on life in our new home as the site is so well-managed and the builders are so friendly and professional. Thank you to everyone at Anwyl - we love it here!

Sophie · 11 November 2021 · Anwyl Homes Chester

★★★★★ 3/5

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Untrustworthy !

Myself and my Wife visited the Fairways site in Handforth in March 2021 and expressed a keen interest in Plot 122, the Appleton 3 bed detached, which is still on the Anwyl web site as not yet released.We registered our details and were told when the house was released we would be contacted. My wife phoned the company today to find out that plot 122 had been reserved by an Anwyl employee at head office.The courtesy of some form of communication to that effect would be the minimum I would expect from any company when looking to purchase a new home.This practise in my opinion is unethical and needless to say we will not be purchasing a home from Anwyl as they appear to be untrustworthy.

Ken · 3 November 2021 · Anwyl Homes Chester

★★★★★ 5/5

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Trustworthy firm indeed.

Anwyl is definitely a trustworthy firm. I am really happy about my purchasing. The team has really been great to work with. Special thanks to Helen, who has always been caring, patient and very responsive. Also appreciate Tom always being efficient. Strongly remember company!

Tong · 29 October 2021 · Anwyl Homes Chester

★★★★★ 5/5

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We are over the moon with our new home…

We are over the moon with our new home and the professionalism of the staff in particular Holly. She has gone above and beyond for us and has been a great help settling us into our new home. We can not thank her enough. Highly recommended

Phil · 19 October 2021 · Anwyl Homes Chester