Anwyl Homes estate agents in Crewe, Chester, Deeside and 2 more

★★★★★ 5/5

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Great customer experience so far

We have not yet moved in to the property but so far the service has been excellent. Carol at ‘the oaks’ development in Ellesmere Port helped us quickly take our chance to secure the new build property we really wanted, due to her very friendly and highly professional work. She has supported us through the process and kept us on track. We can’t wait to do our site visit to get a sense of our new home and garden plot. Thank you Carol!

Neil · 23 July 2022 · Anwyl Homes Chester

★★★★★ 5/5

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Gaz is amazing!

I've had zero experience previously with purchasing a newbuild home and wasn't sure what to expect (having been filled with horror stories of awful newbuild experiences from friends!). The team have been really fantastic and supportive. Helen and Sarah were friendly and helpful throughout the purchase and kept me regularly updated with the progress of the build. Anwyl's shining star though has to be Gaz, who has been so proactive from the day my daughter and I moved in. He clearly has high standards for the quality of the work performed by his team and has given his care and attention to each item on my snagging list. My hob stopped working the other day and he came straight round to check out the issue and brought some over to fix it that afternoon. On the day we moved in (having had a few conversations with me about my 4yo daughter and me mentioning she loves fairies) he arranged for a letter from 'the anwyl fairies' to be waiting in my daughter's new bedroom, alongside a big unicorn balloon. My daughter was thrilled and it was such a lovely touch given how busy he must be managing the site. I really appreciate all he has done to ensure that the transition into our new home has been as seamless as possible. Give that man a raise!

Lizzie · 19 July 2022 · Anwyl Homes Chester

★★★★★ 1/5

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Very bad quality of a new home

Very bad quality of a new home. All the doors are look like second hand and all the nail of the door have not been sanded before painting. I have been waiting for a broken door since last September. Today, they come to install a new door, but they said they order a wrong door and don't know when the new door will come. What's a JOKE!

Ronald · 5 July 2022 · Anwyl Homes Chester

★★★★★ 1/5

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Do not purchase a house from these…

Do not purchase a house from these cowboy's. By far the worst customer care and after care service I've ever had, or not had in my case, the workmanship in house I bought is absolutely awful, even the walls in my property aren't straight!!!! I had a flood nearly 12 months ago and I'm still waiting on them to sort out the issue, in fairness it took them 6 months to get a firm in to replace my water damaged floor only for them to use a different type of material and now the floor looks horrendous,i've even escalated the issue to their head of department, only for them to say that they've done everything they can!!! The fact of the matter is they don't care!!! Lies,lies and more lies! They must pride themselves on having the worst customer care in the housing sector likewise with the aftercare that they provide!!! So unprofessional, I can't put into words on how much I hate Anwyl homes. Just a bunch of deceitful and unprofessional individuals.Please do yourself a great favour and avoid buying or having any contact with this poor housing association!!! Lowest of the low and by far the worst of the worst!!!

Evan · 4 July 2022 · Anwyl Homes Chester

★★★★★ 5/5

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Winnington Place

I reserved my property at Winnington Place in August 2021, with my property due for completion in November. The sales team, Marie and Kelly were so helpful, they kept me up to date of the build progress, answering any queries I had along the way.The house was completed on time and when I went to the house demonstration, I was so pleased with everything, all the finishes are completed to a high standard.Unfortunately, a week after moving in, I had a significant leak from the en-suite, which resulted in the whole of the downstairs being flooded. This was due to a faulty pipe. Within the space of an hour, there was a whole team clearing everything. Luckily, there wasn’t much damage. Keith and Phil, the site team were so quick in rectifying everything, making sure all the works were done before Christmas, constantly checking everything was ok. I think it was how it was dealt with afterwards was the important thing to me and the whole team were amazing. The site team really take pride in their work.I’m so glad I bought here, after looking at so many new build developments. I know I made the right decision!

Kerry · 2 July 2022 · Anwyl Homes Chester

★★★★★ 1/5

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Dangerous Electrical Installation

We moved in to our Anwyl home 3 years ago (Hawarden, North Wales), we lost count of the snags over the first few months- Sockets with no wiring behind- Boiler wired back to front - Painting / Plastering disgraceful - Fridge & Freezer not connected on handover - Connections for sky dish on the wrong side of the house I honestly could go on and on, however the worst was uncovered this week….We had Octopus Energy out to fit a new electric smart meter, their engineer identified in minutes a major electrical fault. This was a “live-neutral reverse” & was EVERY socket in our house, he proceeded to switch the power off & highlight how dangerous this was. We had Anwyl’s electricians back to fix that day, however waiting on a full survey.This error & incompetence could of killed someone in or visiting our property. There is no electrical certificate that Anwyl can provide so they have handed the keys over not knowing if this property was safe. We have young children & the thought that they could have been killed is horrendous. I haven’t even received a satisfactory response from Anwyl, in fact they said to “reassure me, the council wouldn’t have signed off building regulations without a certificate”…. Whilst this is also under investigation at Flintshire County Council, feel this should be highlighted as wide as possible. Too worried about profit rather than the quality & more importantly safety of your buyers. Absolute disgrace** adding to this following the reply to say no I haven’t had a satisfactory response from Anwyl & no copy of the electrical certificate has been located as yet… interestingly other houses on our street have started receiving emails about completing an electrical check so not sure due diligence was taken. (Our smoke alarms could also have been impacted - another hazard, but as a “goodwill” you have offered to sort…. Goodwill to sort the mistakes created by your contractors!!!”

Jennie · 30 June 2022 · Anwyl Homes Chester

★★★★★ 5/5

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Anwyl at Croes Atti - fantastic!

So we had to leave this review as part of our journey so far because we need to share how amazing the Anwyl team have been. This is our second Anwyl home and we can honestly say, we wouldn’t buy from anyone else. Not only are they beautiful, modern homes but Anwyl as a business know how to do it right. Buying a home is a HUGE life experience and quite frankly it can be quite daunting at times….but the team at Anwyl that we’ve had the pleasure of dealing with have made it simple, straight forward and most of all….exciting!! We literally cannot wait for our new home to be built and we have to give a huge shout out to Angela at Croes Atti. This lady is a wonderful person…she’s been there for us from day one of reserving our plot on early bird. We’re moving back to the area for family reasons which have been a very sad time for us as a family, and the decision to find another home so quickly after buying our Kingsley last year, was not made lightly. Angela has literally hand-held us the whole way by keeping us informed, getting in touch when she said she would, managing our expectations and basically sorting everything out with speed, efficiency and most of all with care. She’s absolutely brilliant and we couldn’t have done all this without her. We’re now well on our way to owning our dream home and what started out as what we thought would be a hard road ahead, has been smooth running and EXCITING!!!! So thank you Angela and the Anwyl team….we will post another update review as we get nearer to owning our beautiful forever home :-) x

Michaela · 28 June 2022 · Anwyl Homes Chester

★★★★★ 5/5

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Glyn Farm, Colwyn Bay

Where do we start? EXCEPTIONAL, CARING? Nah… that doesn’t even come close. Having just purchased a new home at the Glyn Farm estate in Colwyn Bay we couldn’t be any more impressed! From the site office to the guys on the ground. We don’t have enough words to convey just how fabulous each and every person is that we have encountered! On saying that, there is one person that has made the process not only easy but fun, considerate and made us feel truly special the whole way through… SUE .. you are simply the best!! We are so blessed that you were on this site, you are a true ambassador for the ANWYL HOMES ethos of being thoughtful builders. You exemplify what it is to be at the coal face dealing with the ever changing emotions of buying a home, going out of your way to fix and mould individuals needs whilst explaining the can and can’t do’s in a way that doesn’t compromise your professionalism… you my dear are the most fabulous credit to this company… BRAVA to you! Xx BLEDDYN and TOM (the ginger ninja) for being there when we had things that (as is only to expect in a house finding it’s own feet) needing a “tweak” here and there! Well done lads… you need to have your heads in 39 different places at once but you do it with good humour and grace! HEAD OFFICE - this is a winning team… keep them together because they work like the beat of a heart! Effortless and constant! We simply could not be happier and are delighted to be part of the Anwyl Family… we couldnt recommend this company more if we tried! Lindsey and Claire - plot 36! X👍❤️

Lindsey · 25 June 2022 · Anwyl Homes Chester

★★★★★ 5/5

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Thank you Carol from the sales office…

Thank you Carol from the sales office @the oak at Ellesmere Port…I really don’t know how exactly to describe Carol is helping people like me enquiring to buy a house. I am first time buyer and quite blurry in a lot of things . She is so amazing and she gave so much information and always cheerful to help with my questions. Initially I can’t find any place in this development but she even called to her colleagues asked information for me according to my needs. I decided to buy in this development partly because of her guidance as she provided so much facts. I want to rate her service as super super stars ⭐️ ⭐️⭐️⭐️⭐️⭐️

T.S · 22 June 2022 · Anwyl Homes Chester

★★★★★ 5/5

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I have just moved into my first home in…

I have just moved into my first home in One of the Anwyl properties and I have been pleased with the service that I have received from them up to now.To be honest sale team was amazing especially Helen .She was really helpful and supportive even from first step of purchase which was securing my reservation and been always there to answer to my stupid questions .I had no experience before related to the home purchase so her support pushed me through the process and gave me peace of mind which was amazing .Anwyl had a good site team as well especially Gaz who was always there for me for any problem in the house .Gaz was amazing to support me for any issues in the house for instance I had electric issue in the house and he sort that out as an emergency matter in less than 24h which was a massive help.When I had a keys for the house there were some issues regarding patio doors and front door which are all sorted by Gaz .Gaz was really friendly and was ready to respond to any enquiries ASAP which was great for someone like me who works full time and quiet limited on spare time.I recommend Anwyl homes as they been really supportive through the purchase process.

Katie · 21 June 2022 · Anwyl Homes Chester

★★★★★ 5/5

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Plot 10 winnington place

We reserved our first home March / April 2021 and moved in November 21, the service was amazing from start to finish from Kelly and Marie with the sales as updates of the home to Keith and Phil on the build side, we’ve had many messages checking everything is ok and no problems, Keith has been fab when passing to confirm any snags and Also keep me posted on when any snags will be sorted. Such a friendly estate and would reccomend this company to anyone buying especially first time home owners when your clueless they were amazing

Lissie · 15 June 2022 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Our First Anwyl Home

Moved into our new Anwyl home last year. The sales and site teams have been fantastic. Marie was amazing through the sales stage and keeping us up to date with the build progress and conducting our options meetings. Keith & Phil are quick to respond to any queries and have been great at keeping us updated on any site activity we may need to know about. Any snags we encountered were resolved quickly and without issue. We've been impressed at the quality of the homes built by Anwyl and would recommend them to others.

Ross · 10 June 2022 · Anwyl Homes Chester

★★★★★ 5/5

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New site in Winnington

We purchased our first family home on the Winnington Anwyl site in April 2021 and moved in early this year. We were drawn to Anwyl due to hearing great things about their build quality and overall house spec compared to other companies. The sales representatives in the office, Marie & Kelly were really helpful and made the entire journey for us an simple one. The site team have also been fantastic since we moved in, Keith and the team have been on hand to assist with any requirements and have proactively checked in on us regularly to ensure everything is going well for us at the new house and have taken care of the general snags we raised in an efficient and timely manor. Overall we have had a good experience with Anwyl and would certainly not hesitate to recommend them to others.

Matthew · 8 June 2022 · Anwyl Homes Chester

★★★★★ 5/5

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Steven is an asset

My partner and I are in the process of purchasing our very first home courtesy of Stephen who is the sales representative at the Maes Y Rhedyn site.We were initially apprehensive about the process and what steps were needed to be taken to successfully secure a property. Thankfully, Stephen was most helpful and guided us throughout the process no matter how silly or stupid our questions sounded, he was able to give us the information.We don't usually write reviews but we felt it was only right to highlight our experience with Anwyl. Stephen has provided us with exceptional service - making the process less stressful than it should be and always keeping us up to date.

Patrycja · 6 June 2022 · Anwyl Homes Chester

★★★★★ 5/5

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extremely helpful…

Stephen has been extremely helpful during every step of the buying process.He has answered all of our queries and helped us along the way.

Leigh · 25 May 2022 · Anwyl Homes Chester

★★★★★ 5/5

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Our experience with Stephen Homes

Our experience with Stephen Homes, at Anwyl Homes has been a very positive one. He has always been pleasant and courteous, friendly and professional and we feel that because of this we have a good rapport and are pleased to be purchasing a house from Anwyl Homes and through Stephen

Helen · 23 May 2022 · Anwyl Homes Chester

★★★★★ 5/5

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Staff was really good and helpful

Rating only, no written review.

Chamedhi · 23 May 2022 · Anwyl Homes Chester

★★★★★ 5/5

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Excellent and transparent service

Really helpful with information. Excellent and transparent service.

Deemantha · 23 May 2022 · Anwyl Homes Chester

★★★★★ 5/5

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Thank you Stephen - Maes y Rhedyn

Too many times you are met in the sales office of a housing development by people who seem unwilling to help and only wanting to provide the minimum level of service (I know from experience).This has NOT been the case here! Stephen has made the whole process of buying our next family home on this site not just easy but an absolute pleasure. The communication he has had throughout this journey and the willingness to be as helpful as he can every step of the way, he is an absolute credit to the company of Anwyl

Yäż · 21 May 2022 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

So far we are at the beginning stages…

So far we are at the beginning stages in the process of buying our new home. We have secured our reservation for our plot and are preparing to decide the extras to go into the house. The staff from the start especially Stephen have been very friendly and helpful with our needs and have answered our queries and concerns when asked. I must give a special praise to the relief saleswoman who was brought in to deal with our reservation, as she was clearly overwhelmed the day of the homes being released. We hope our experience going forward continues in this way and that we never look back in regret.

Savitri · 21 May 2022 · Anwyl Homes Chester

★★★★★ 5/5

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Happy customer :)

We have had a good experience with Anwyl Homes - MaesYRhedyn Llay.Stephen has been very helpful with all our queries and all the process has been done smoothly.We are looking forward to moving into our first home very soon :)

Meghana · 20 May 2022 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

From the moment we stepped into the…

From the moment we stepped into the office at Maes Y rhedyn Stephen has been fantastic! He has explained the process in detail and held our hands, as we navigate what can be the most stressful time in your life. Stephen has met our expectations at every point. His knowledge of the process and the homes is incredible.Stephen has been kind, empathetic and professional at every point, we hope he is with us till move in day and hopefully carry some boxes :)

Catherine · 18 May 2022 · Anwyl Homes Chester

★★★★★ 5/5

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Very informative run through of all the…

Very informative run through of all the relevant details for the purchase of our new home. Incredibly friendly and knowledgeable regarding all queries that we had.

Shaun · 17 May 2022 · Anwyl Homes Chester

★★★★★ 5/5

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Lawrence Gardens, Barton - couldn’t be happier

We moved in to Lawrence Gardens in late Feb, 2022 and couldn’t be happier with our family home. We started the buying process mid 2021 with Sam who was super helpful and was one of the main reasons we picked Anwyl versus other developments. Nothing was too much trouble, always smiling and accommodating, and communication was great. We felt reassured and confident that Anwyl was the right choice. The house looked amazing and the whole site had a nice feel to it. We then had Debbie and Hayley look after us through the rest of the sale and move in process and they both were equally as helpful, keeping up really good communication with us so we knew what was happening each week. The whole process up to getting keys was really smooth and stress free. Since moving in, Debbie and Hayley have been on hand for any information we’ve needed. The site managers Ian and Pete have been great too. Very friendly and welcoming. They visit regularly to check in on us and make sure we’re happy. In the first month they let us know of any work going on site as we were the first to move in in our little bit which showed professionalism and genuine customer care. Any small issues have been taken care of quickly (new builds are hand made products and will always have little snags). Ian and Pete genuinely want to make sure we’re happy in our home and that comes across really well. We’ve made a few official recommendations to family and friends already and they’re now buying an Anwyl property too. Great job done by the whole team at Lawrence Gardens. We couldn’t be happier. Shaun and Harriet.

Shaun · 16 May 2022 · Anwyl Homes Chester