Trusted Agent profile
★★★★★
1,195 reviews across 5 offices and 2 platforms
Anwyl Homes has five offices, in Chester, Crewe, Deeside, Oakenholt and Ellesmere Port. Together they have 1,195 reviews on two platforms, rated 4.6 out of 5 overall.
Anwyl Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThe Fairways
I recently bought a home from The Fairways, Anywl. From starting point to end it was an amazing experience for me. Special thanks to Sarah, Helen, Lauren and Gaz. Gaz was amazing to solve our minor issues within a minute..
Hi Erdem, thanks for your review of our team at our Fairways development, it is appreciated.
5/5
TrustpilotKelly, Scott, Keith and Sophie - Winnington Place
Kelly, Scott, Keith and Sophie have all been great, any problems we have they have sorted! In particular, our heating wasn’t working properly and we rang Keith and he was here in 5 minutes to sort it. This shows how much they care and how they will go above and beyond.They have all been very attentive and helpful. We would highly recommend!
Hi Emily, thank you for this review about our team at our Winnington Place development. You definitely need your heating working in this weather so it was great to read how quickly Keith sorted it!
5/5
TrustpilotBrilliant workmanship
Richard, Chris and Josh were very polite, thorough and accommodating. They cleaned up after themselves and listened to our concerns and suggestions. We’re very pleased with the results.
Hi Ludy, thank you for your review of our Customer Service Team!
5/5
TrustpilotExcellent service from Chris Appleton
Chris Appleton, Customer Service Technician, has done a brilliant job of replacing the ceiling and subsequent redecoration of our en suite.Chris took the time to explain everything thoroughly and left the en suite spotless and looking great!
Hi Lesley, thanks for your review about Chris, one of our Customer Service Technicians, we have passed your feedback to him and he was made up!
5/5
TrustpilotThe Oaks at Rossbank
As everyone else we were really anxious about new builds we didn't know what to expect as there are many different stories with new builds in UK , from the first day till we moved in the process was straightforward and easy , few months of delay but that was expected so nothing wrong with that. We hired a snagging company and at the end the guy told us that the house is in top 5 % of what he is inspected with few minor snags which in few days were sorted , we are 6 months in our house and we love it . I can't speak for other sites but at The Oaks we are lucky to have the best site manager around Ian Palmer , he and his crew always ready whenever you need help 🙏 even if he is not supposed to do it he will find a way to help you , thanks for your help Ian I will see you around and you are always welcome to pop in for a coffee ☕.
Hi Filip, thank you for your review of our Oaks development, it was great to read how happy you are in your new Anwyl Home. Ian will certainly pop in for that coffee!! Thank you.
5/5
TrustpilotGreat service from Lee R
Great service from Lee R, as per previous visits from the Anwyl Customer Tecnicians!
Thanks Simon!
5/5
TrustpilotCroes Atti - Lee Ash
Great communication from technician, completed work promptly and kept area of work tidy.
Thanks Leon!
5/5
TrustpilotVery happy homeowners
We’ve been in our new home a few months on The Fairways now and are delighted with it. Few minor snags have now all been resolved and we are very happy and settled in our brand new home. Great experience from start to finish, Helen and Sarah in Sales to Gaz and Phil in Build and all the subcontractors and finishing trades we’ve come across since. Really happy and highly recommend.
Hi, thank you for this great review about our Fairways development, all our team work hard to make moving home as easy as possible so it's great to read when they have got it right!
5/5
TrustpilotAnwyl Homes - Victoria Mills, Holmes Chapel
Fantastic and friendly service from Lauren, Gillian and Isaac at Anwyl Homes, Victoria Mills - Holmes Chapel. The whole buying process felt relatively easy and stress free. We love our house and the area. They've solved most issues quickly and extended our snag period substantially (as my partner and I had a baby during the process) which allowed us time to settle into new routines without having to worry about work being done. We're now looking forward to our first Christmas as parents in our new home.Thank you!
Hi Oliver, thank you for taking the time to leave this review about our Victoria Mills development. With best wishes for the Festive Season in your New Anwyl Home.
5/5
TrustpilotWe have been increasingly frustrated …
We have been increasingly frustrated through the whole process with Anwyl because of how long it takes to fix the issues. However Lee Reynolds from customer service came today to fix some of the issue and did a brilliant job. He was very thorough and efficient. We hope he can come back to finish off the rest of the snags.
Hi, we're sorry to hear about your frustration with the time taken to resolve some issues but we're glad to read how happy you were with the service from Lee. if you need any help getting anything sorted, please don't hesitate to contact Customer Services, either via our webform online or by calling 03300 244955.
5/5
TrustpilotRepaint the wall
Lee came to repaint the wall on Wednesday. He is very polite and very helpful. Extremely nice guy and very professional work that I never met with a staff from Anwyl Home. Thanks a lot Lee!
Thank you Ronald!
5/5
TrustpilotJohn and Josh sovled the problem very…
John and Josh sovled the problem very quickly and we're very helpful.
Thanks Steve!
5/5
TrustpilotAnwyl- Winnington Place, Northwich
From reserving our plot to moving in, and even with the minor issues we've encountered (mostly cosmetic and minimal), Anwyl has been absolutely incredible! They made the entire process simple and kept us informed every step of the way. The sales office ladies were lovely and welcoming, which made everything much better. Keith, in particular, deserves special mention as he went above and beyond in assisting us with minor issues and made multiple visits. He's exceptionally friendly and a true credit to the company!Furthermore, I must express my gratitude to the builders and everyone else involved in making the property beautiful. Their hard work and dedication are truly appreciated.Additionally, the customer care provided by Sophie has been fantastic. She recently addressed an issue for me and ensured it was resolved promptly while keeping me informed throughout the process.I genuinely couldn't recommend Anwyl more, and I would definitely consider purchasing another property with them in the future. Thank you again to everyone involved!
Hi Hannah, thank you so much for taking the time to write this lovely review about our Winnington Place development. It was so rewarding to read, as you mentioned each of our team members involved in making your move to your New Home as enjoyable as possible, thank you.
5/5
TrustpilotExcellent Technician ! Thanks Lee for helping !
Lee Reynolds, a very responsible and experienced technician, in addition to assisting with the projects that need to be followed up, he also assists us with additional issues and give us advice . He has excellent technical skills, professional and efficient . Thanks Lee today helping us to finish the repairs which has been stuck for long times!
Hi, thank you for this great review about Lee, one of our Customer Service Technicians. We immediately passed these comments on to him and it made his day!
5/5
TrustpilotChris Appleton - repair work
Chris Appleton completed our works with minimal disruption and was courteous and polite throughout. The work was carried out to a high standard and everything was cleared away without a trace.
Hi Vicky, thank you for this review, it is appreciated!
5/5
TrustpilotChris from the customer care team was…
Chris from the customer care team was fantastic. Friendly, helpful and takes pride in the work he is doing. He even noticed that out bathroom door was sticking and had it good as new in no time. Very happy with the work he has carried out today. Thank you, Chris - hopefully we’ll see you again!**Thanks for the reply Anwyl homes but we will definitely be seeing him or another customer care operative again as the house you built for us is shocking! In fact, shame you can’t get more Chris’ and Paul’s to build quality houses before handover…**
Hi Rachel, thank you for this review about one of our Customer Service team, Chris. We hope you don't need to see him again but if you do, he'll be happy to help I'm sure!
5/5
Trustpilotnew home
Angela throughout both properties we have brought of Anwyl, has been very helpful and her knowledge of guiding us through has been so helpful. The site manager and staff have been outstanding. Even with little bits what need doing, there has been no hesitation to complete them. The site staff are all friendly and approachable and always ask if all is ok.
Hi Wendy, thank you for taking the time to leave this review, it's great to read your feedback about the team at our Parc Aberkinsey development. Thankyou.
5/5
TrustpilotExcellent job by Chris from customer…
Excellent job by Chris from customer services last week even doing extra bits that had been waiting months for me other people to come back and finish. Just wish everything else had been so easy but finally getting there 12 months in.
Hi Clare, thanks for your review about Chris, one of our Customer Service Technicians. If there is anything else you need, please don't hesitate to get in touch with our Customer Service team.
4/5
TrustpilotAnwyl Cross Fields, Catterall
4 starsWe are first time buyers and we were nervous about going through this process. Albeit a stressful and frustrating time in places, we are very happy with the quality of the house itself and with the builders work.Process from the beginning:We did an early bird purchase of our property. Being a first time buyer, we relied on the views of the sales team to aid us, and the process from the sales and legal side for us was stressful. We found that the sales team were more business focused than customer friendly and we were upset by them a few times throughout the exchange. We are glad that we used our own solicitor as we did have some issues with the legal side of the purchase with the signing of the contract. On a positive note, The sales team did keep good communication with us regarding updates of the progress. We would receive regular emails letting us know when to make choices and time frames for when things were getting completed. We do appreciate that buying a house is a stressful period for everyone, but we do wish that the sales team helped more to make the process easier and ease the stress for us and our families.The House Itself:Ian, the Site Manager is brilliant! When we received the house, it was exactly how we expected it to be. There were no major problems and only small snags which Ian had instantly pointed out and had them already booked in to be fixed (for example our mirror wardrobe door was cracked and he already had one on order for us to be fitted). Any other bits we found along the way, Ian made sure were completed efficiently and we cannot recommend him enough. Ian and the builders were and still are extremely helpful and kind from our first foundations walk to even now after the 4 week window. If this review was purely down to Ian and the build/quality of the house, it would be a 5 star Review! Either way, we would recommend Anwyl Homes.
Hi Georgina, thank you for your very thorough review! Ian is particularly pleased about his 5*! We're sorry to hear about your thoughts on our sales team, they do normally work very hard to make a stressful time as easy as possible. We hope you enjoy many more happy years living in your New Anwyl Home.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish, welcoming from my first visit, the help to move scheme was invaluable, moving house is always stressful but it wasn't anywhere near as bad as it could've been with the help of Debbie and Ian and the teams behind them and still helpful after we'd moved in.Thank you
Hi Alison, thank you for your review about our team at our Cross Fields development, they all really appreciated it!
5/5
TrustpilotLovely chap
Lovely chap. Did an excellent job.
Thank you!
5/5
TrustpilotGreat follow up work
Josh Hough has done an excellent job on our fence and laying loft insulation where it was missing. Thanks
Thanks Sharon!
1/5
TrustpilotReally unhelpful and really difficult
We bought our house from anwyl over a year ago, we were delayed again and again and messed about for 3 months after our initial completion date for various different reasons and moved in with 150 snags. We have had nothing but issues from anwyl, from the customer service team sending us a link to the wrong garden flags when we were extending our patio (resulting in a £50 fee to return them that anwyl refused to compensate us for) to all our snags being marked completed even though there was still over 80 left to be resolved. Over a year on and we’re still waiting for multiple snags to be completed. It takes customer service over two weeks to reply to any emails and the response is generally a complete refusal to do anything helpful what so ever. You have to write a letter to make a formal complaint which is then replied to with a condescending and once again completely unhelpful reply via email from customer service (after a few weeks). Doors for integrated kitchen appliances were supplied with no holes drilled in, I asked if someone from site could pop in and drill the holes in the doors in order for us to fit them and the email reply was “we are unable to assist you with this, we are too busy and even if we weren’t, that’s not under warranty”. Considering the amount of money spent on the house we bought from them you’d have thought they might be slightly more accommodating to simple requests like that however it seems after you complete on the house and have your 4 weeks call they completely wash their hands of you and couldn’t care less if you have any issues. When they sell you the house they make out like you can raise any issues with customer service and you’ll always be treated as a customer however in our experience we have been treated as an inconvenience whenever we have tried to contact customer service about anything subsequent to our completion. This is not a reflection on the trades people working on the site as they have been nothing but helpful, friendly and gone out of their way to assist us when we have asked. This is specifically problems with anwyl’s processes and policies and the way you are treated post completion. Personally the frustrations regarding trying to get any help whatsoever has really soured the experience of buying our home. Something that should have been exciting and fun ended up being frustrating, difficult, inconvenient, stressful and upsetting
Hi Anna, we were really sorry to read this review, the Customer Service team respond to non-emergencies within 5 working days. There can be times where this takes longer due to unexpected absence or extreme weather but we will always reply as quickly as we can. Whenever we advise on the patio slabs we always provide the design but also suggest checking the design is correct before placing an order, as we use two different designs on our developments. All kitchens are inspected and accepted by the homeowner on the day of legal completion so, if replacement doors are provided as a goodwill gesture, they do not come pre-drilled we're sorry. If there is anything else that Customer Services can assist with, our team would be happy to help, you can use our webform on our website or call 03300 244955.
5/5
TrustpilotThank you to Lee ashworth for coming…
Thank you to Lee ashworth for coming and checking the floor, he has referred the job and we are just waiting for a date for it to be completed. Lee has been out to us before and both times he has been informative and great help. Thank you.
Hi Amy, thankyou for taking the time to leave a review about one of our Customer Service Technicians. We immediately passed your comments on to Lee & know how much he appreciated it.
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Chester has the most, with 1,081 reviews rated 4.6 out of 5, followed by Crewe with 1,080.
The five Anwyl Homes offices, by town:
