Trusted Agent profile
★★★★★
1,195 reviews across 5 offices and 2 platforms
Anwyl Homes has five offices, in Chester, Crewe, Deeside, Oakenholt and Ellesmere Port. Together they have 1,195 reviews on two platforms, rated 4.6 out of 5 overall.
Anwyl Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent, Thankyou!
Paul & Richard was excellent, could not have asked for better workmen. They was very clean and considerate workers and utterly respectful of our home. With a 12 week old baby and puppy this was greatly appreciated as i could forget they was even here. Their workmanship was spot on, and highly recommended, Thankyou so much!
Hi Jade, thank you for taking the time to leave this review, Paul & Richard really appreciate it. Thank you,
5/5
TrustpilotAnwyl Homes Winnington Place
We recently moved into our new home at Winnington Place, Northwich. We paid our deposit in January and were kept fully informed by the on site sales team during the build. Detailed plans were shared with us and good advice was offered all the way through as we selected our options and upgrades.Moving in was straightforward. Being shown around the house prior to "handover" gave us confidence in our investment. The site managers and their technicians are friendly, helpful and quick to respond to snagging issues. Nothing major and dealt with promptly and effectively. This is our fourth new build home , over the years, and Anwyl Homes has been, by far, the best experience. The Winnington Place team are excellent.
Hi Eric, thank you for your review about our Winnington Place development. It was great tor read that Anwyl Homes provided you with your best new build experience, thank you.
5/5
TrustpilotCrossfields, Catterall
Very happy in my new home. The team have provided really efficient communication throughout the process, from Debbie in Sales through to Ian the Site Manager. The after move-in care to get everything sorted has been extremely appreciated, directed by Ian and implemented through the tradesmen, who have all been very professional, respectful and friendly. Thank you Anwyl!
Hi Carol, thank you for your review about our Cross Fields development, it was lovely to read how well you have been looked after by our team there, thank you.
5/5
TrustpilotAfter Sales repair
Josh and Paul were the Technician. They fixed creaking sound on the floor. They are professional, polite and friendly. They've cleaned up after. Excellent and Efficient work!
Thank you Shirley!
1/5
TrustpilotDisgraceful customer care
During this year my garden had flooded on almost every occasion it has rained. This started when Anwyl started work on adjacent land, despite promises and reassurances through the last 10 months they now say it will sort it self with landscaping and if it is still bad in 12 months let them know!This on top all the other stupid things that their contractors have done is the last straw. Is this fair? Is this the action of a decent business? Sell you a house make promises then turn their back. Absolute bunch of cowards who make you write to them then can email you. Disgraceful would never recommend them.
Hi Diane, we're really sorry to read this review and that our construction activity caused some water to flow across your garden. We do think this will stop now our construction is complete in this area, however, please do get in touch if this is still a problem next year and we will be happy to help.
5/5
TrustpilotAfter sale repairs
Lee Reynolds (Customer Service Technician) did a superb job of fixing several snagging issues of a high standard. He was polite, friendly and tidy and did it all with a smile on his face. Thank you. Sue
Thanks Sue!
5/5
TrustpilotSuperb workmanship a eye for detail
Lee has been a couple of times and is great. His work is brilliant and he takes care to look after the work he’s doing as well as removing shoes etc.
Thanks James!
5/5
TrustpilotPaul Higham and Chris called today to…
Paul Higham and Chris called today to complete some outstanding snags, they were very helpful and professional in their work and quality finishing.
Thank you!
5/5
TrustpilotCross Fields, Catterall.
The whole experience of purchasing our Anwyl property has been smooth & trouble-free. From our first meeting with Debbie in the sales office, the site visits with Ian during the build and the post-completion interaction with Debbie, Ian, Pete and the trades on site, nothing has been too much trouble to ensure we were happy with the choices we made and satisfied with the house both before and after we moved in. The quality of the build is top-notch with no snagging issues of any note. A very nice home thanks to the level of attention to detail from Ian, Pete and the site team. Very happy to recommend Anwyl Homes to anyone looking to purchase a new home.
Hi, thank you for this review of our Cross Fields development. It's great to hear how happy you are with our team and also the quality of your new home, thanks again.
4/5
TrustpilotANWY cross fields
From start to finish I can’t fault, sales Debbie, the site managers Ian and Peter they have been absolutely fantastic doing all the snagging work
Hi William, thanks for this review, let us know what we need to do for that last star?? Thank you.
5/5
TrustpilotWell what a very nice man
Well what a very nice man , mr Lee Reynolds came and put on a new door, a real professional, Anwyl should use him as a teacher to others. Thank you Lee.
Thank you!
5/5
TrustpilotAnwyl - The Oaks - we love our new home
Our experience with Anwyl was truly great. We had a lovely sales person at the Oaks sales center - Carol who made the whole process hassle free. We were updated regularly on the house progress and the completion date was early. When it was move in day, Linda (another amazing Anwyl staff) showed us the house and gave us all the info we needed. After we have moved in Ian (the site manager) answered all of our questions and made sure our requests were actioned and completed as soon as possible. The whole team was/is great including the builders who always wave at my litlle one in their big diggers. Thank you Anwyl team, we love our new home.Ana M.
Hi, thank you for your review about our Oaks development, all our team work hard to make the moving process as easy as possible so it's great to read when they are getting it right. We wish you many more years of happiness in your New Anwyl Home.
5/5
TrustpilotAmazing Job! Lee Ash!
Amazing efforts yet again from your technician Lee Ash! Lee has attended our home on various occasions and has always done fantastic job, however the work he completed today in our kitchen was amazing! Lee just goes over and above, has complete attention to detail and has always provided an absolute quality finish! This level of workmanship and quality is really appreciated! Please pass our praise and thanks onto Lee! We are delighted with the work he has always delivered in our home! If you have a recognition scheme Lee definitely deserve it! Many thanks Kate Champion
Hi Kate, thank you for this review about one of our Customer Service Technicians, Lee. We immediately passed the comments on to him and he really appreciated the feedback.
5/5
TrustpilotThe fairways - excellent site team
Overall my experience has been positive. Personally I wouldn't recommend using house to home to sell your old house as I found them to be a useless waste of time and annoyance. Also avoid the recommended solicitor - useless. After purchase the site team were really good at sorting out snags promptly. Most snags were minimal. Gaz was especially helpful in organising this work to be completed and letting people in to my house to complete work. Communication and understanding has been excellent from Gaz on this front which is always welcome. Thank you Gaz and site team!
Hi, we were sorry to read you haven't had a great experience with some of our partners, we will certainly pass that on. However, thank you very much for your review about our Fairways team, it is very rewarding for the team to hear the feedback. Thanks again.
5/5
TrustpilotAlways friendly
Always friendly , full of advice and willing to go the extra mile
Thank you!
5/5
TrustpilotChris as always was…
Chris as always was professional,friendly, cleaned up after him self and did fab job - thank you
Thanks Gina!
5/5
TrustpilotHelen & Gary
Helen throughout both properties we have brought of Anwyl has been very helpful - thank you.Furthermore I must express my gratitude to the builders in making the property beautiful. Garry the site manager have been great and very supportive. All snags have been dealt with as soon as possible with efficiency and always followed up by Gary.Both of them deserve a credit from Anwyls Headquarters!
Thank you for taking the time to leave this review about two of our team at our Fairways development, they certainly appreciated it, thanks again.
5/5
TrustpilotThanks Rich and Chris.
Thanks Rich and Chris.Always a great job and respectful
Thanks Sonya
5/5
TrustpilotVery polite and work carried out well
Rating only, no written review.
Thank you
1/5
TrustpilotIf I could rate 0 stars I would
Review of Winnington Place. If I could rate 0 stars I would. The sales pitch was great and we were so happy to move into our first home and that’s where it went downhill. We were handed over the keys to a dirty house that hadn’t been cleaned and plasterwork that looks like a 5 year old did it. A driveway that wasn’t done and a garden that’s sloped and floods. We had a snag report done that highlighted hundreds of defects and many items have been ignored and not completed. Initially the assistant site manager was useless but we got passed onto someone else who was helpful at first and we had hope that our house would be sorted. But 3 weeks in we were told they can’t spend anymore time on our house despite it not being finished and passed us to customer care. 7 months down the line we are still waiting for snags to be rectified. We thought being passed to customer care would be helpful as the clue is in the name, ‘care’ however this is not the case. Customer care is useless, they won’t do some of the snags and any they will rectify is months wait to get done.When they do come, they get paint and plaster all over our brand new floors and carpets. Our brand new bedroom cupboard has been destroyed by tradesmen and our belongings are covered in paint. The carpet was professionally cleaned by them after the mess left behind but we still have paint on our brand new laminate floors. On top of this we have floors that aren’t level in most rooms but apparently it would be too expensive for anwyl to fix so we just have to deal with it! They walk into your property without permission or turn up unannounced and just expect you to be home. Beyond a joke. Thoughtful homes they are not. What should have been an exciting time has been stressful and upsetting. The constant emails, chasing etc. it’s draining. They hope people will give in and just leave it but I will not be leaving my dream home in the state they have left it. If you want rubbish plasterwork, missing hinges, uneven floors, holes around your plugs, missing paint work, velux windows that look a state, missing grout and more, then anwyl is perfect. If not then don’t bother.
Hi Anna, we were really sorry to read this review, we don't want any of our homeowners to feel like this. We work to the NHBC standards when we build our homes, however, we do acknowledge that fixing some things in your home can take longer than we would all like and for this we do apologise, we are always working as quickly as we can. We can reassure you that we will keep working with you until all required remedial work is complete. Please don't hesitate to get in touch if you do need any support, either via the customer service webform on our website or by calling 03300 244955.
5/5
TrustpilotReported a door lock was stinking came…
Reported a door lock was sticking came first thing in the morning great guy Chris Appleton nothing to much trouble went beyond and sorted out any problems anwyl should be proud of this guy
Thanks Mark!
5/5
TrustpilotPolite
Polite, friendly and did a good job
Thank you!
5/5
TrustpilotRichard and Josh Customer Service Technicians
Richard and Josh came out to repair the built in fridge freezer that looked to have been installed incorrectly. They were on time and friendly. They clearly explained to me what they could do to fix the immediate problem of the freezer door not closing fully, then what they would be doing at a later date to fully resolve the issue. Thanks both for a brilliant job! :)
Thanks Stacey, your feedback is appreciated.
1/5
TrustpilotAfter sales services shocking.
After sales shocking at Victoria Mills site. After 8 months house full of crack and snags not completed. We were told we had to maintain them ourselves as it's expected once the plaster sets. 2 year warranty is a scam. Absolutely ridiculous.
Hi, we're really sorry to read this review, some shrinkage cracks in a new build home are to be expected, caused as your home dries out. However, if these are wider than a £1 coin or get bigger over time, please do get in touch with Customer Services who will be happy to help. Whilst your developer warranty doesn't cover everything in your home, we will investigate and resolve anything that is a build defect. We hope this helps.
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Chester has the most, with 1,081 reviews rated 4.6 out of 5, followed by Crewe with 1,080.
The five Anwyl Homes offices, by town:
