Anwyl Homes estate agents in Chester, Crewe, Deeside and 2 more

★★★★★ 1/5

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My advice would be do not purchase from Anwyl Homes

We purchased our home from Anwyl Homes as we liked the design and location of the property at the Haygate Fields site. Unfortunately the experience, after David, the site sales advisor, left was all down hill. Our property was the very last to be completed by AH and the word completed I use very loosely! We employed a professional snagger and he produced a 34 page (A4) list of defects and very poor standard of workmanship. Two years down the road and we are still waiting for some of these snagging items to be rectified. They had to replace the stairs and landing carpet, as the bannister was fitted incorrectly and replaced the carpet with a different shade of grey, which doesn’t match the bedrooms and are refusing to replace with the correct colour. Still outstanding is decorating in bedroom 2 en-suite where the shower tray and tiles were replaced due to defects. The seal to the floor of the electric garage door has been replaced twice but still leaks. The cloakroom toilet isn’t level and is out by 15mm. This is just a few items which have yet to be completed but it’s been a total battle to get work completed and the after sales department are rude and do not reply to emails in a timely manner, which is no surprise as they obviously receive several complaints.

Jules · 3 January 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Sorting a door fault

A technician (Lee) came to look at my front door after I reported a defect. He was personable, friendly and extremely knowledgeable. He listened to my explanation fully and explained the reasons he thought I was suffering from the issue. He investigated and swiftly fixed the issue making it clear to me what he had done and what needed to be done in the future to ensure that the defect would be properly fixed. I’d recommend Lee very highly and would like him to come back to continue the fix when the time comes.

Rebecca · 2 January 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Josh and Rich were brilliant as always

Josh and Rich were brilliant as always. They carried out some work for us in the week leading up to Christmas, and were great. Done any quiet work they could while our baby was asleep, and worked around us.Always friendly and always happy when either of them are carrying out any work for us. Thanks both and hope you had a good Christmas!

Shae · 29 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Excellent house builder

We have recently moved into an Anwyl home and cannot fault the sales and site team for the service they have provided!

Anna · 23 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Thank you Anwyl!!!

Moved in in September 2023 and couldn’t be happier with the service I received leading up to moving in and afterwards also. Beforehand, Gyllian made the experience stress-free and easy. All my snagging has been done by beginning of December and all concerns addressed super quick by Isaac and Andy and the team.

Meg · 22 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

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A super job

Josh did a first class job painting the door. He took great care in making sure there was no mess when first sanding down the surface and then painting the same with both undercoat and gloss. He arrived on time and has a very pleasant and understanding nature. A totally professional individual. A job well done.

David · 22 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

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A dream home provided by a fantastic team.

Have recently completed purchase of a bungalow at the Holmes Chapel site. Has been a wonderful experience. Gyllian in the sales team was extremely helpful, positive and friendly throughout the process. Andy on-site could not have been more helpful, nothing has been too much trouble and has ensured the bungalow has been handed over to the highest spec. All snagging work has done very promptly and the place looks perfect. A very friendly and professional guy who has made what can be a stressful process extremely easy.From start to finish the experience with all staff has been fantastic. Could not be more happy with the property and the people involved, from start to finish, have made the process stress free and provided me the perfect home.

MR · 22 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Richard Nelson and Josh came to fix a…

Richard Nelson and Josh came to fix a garage soffit. They were prompt,helpful,professional and explained the job and also noticed the garage door had not been sealed correctly when first built so Richard ensured the garage was sealed correctly. He went that extra mile which is really refreshing these days, he is a credit to Anwyl Homes.

Beverly · 20 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Lee Ashworth provided a very…

Lee Ashworth provided a very professional and thorough service. He was very polite and courteous. Would recommend !

Jonny · 20 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Anwyl have been great

Anwyl have been great, Gyllian and Lauren were fantastic throughout the purchasing process especially given that my journey was far from straightforward due to a few issues with my buyers and nothing to do with Anwyl. They did everything they could to help and were very supportive and kept me up to date with any updates. Isaac has been brilliant, always checking in to make sure everything is ok and no issues. Had very few snags and the ones I did have were resolved quickly.

Ashleigh · 19 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Thanks to the professional Paul

Paul Higham installed the shower screen for me today. It was on time and efficient, and the workmanship was very careful. Thank you so much.

Edmond · 18 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Bathroom snagging sorted by Richard…

Bathroom snagging sorted by Richard Nelson.

Joe · 18 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Paul Higham

For the first time I’ve had one of the Anwyl customer service technicians ( Paul Higham) visit to do a repair. Totally different experience to when they send a contractor! Somebody who is obviously trained in customer service and did a brilliant job as well . Also, a great ambassador for Anwyl .

Michael · 14 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Lee ashworth was brilliant

Lee ashworth was brilliant, came as advised and was helpful and speedy, thanks Lee

Neil · 13 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Anwyl Homes

Anwyl Homes - what can I say…….Professional from the very minute you walk through the showroom doors to the last four week happiness check. All the staff are approachable, kind and very friendly. Any problem big or small, then any of the staff from, sales through to the builders, are all there to help and support you. Brilliant company. Would definitely recommend - oh and there houses are SIMPLY BEAUTIFUL A very very happy customer. ⭐️⭐️⭐️⭐️⭐️

Becky · 13 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

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The oaks at Rossbank

This was our first home and the whole process was made easy the sales team were attentive and stayed in contact throughout and updated us constantly. (Carol, Elizabeth, Linda and kerry) We did a meet the builder with Jake who answered any questions we had and explained the stage the house was at. Our house was finished on the anticipated completion date and Ian took us through everything on our home demo and explained everything thoroughly. We had about 4 minor snags and these were all resolved quickly and on time. We can’t fault the service we have received and the standard of the house is excellent. Everybody is friendly and down to earth which makes you feel more at ease, we both feel we could approach any of the builders on site and they would help us if we had any issues. Thanks so much for everything, Sophia and Kyle

· 12 December 2023 · Anwyl Homes Ellesmere Port

★★★★★ 5/5

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Very helpfull technician

Richard Nelson was a very helpfull technician. He explained what was needed and left the area clean and tidy. Would recommend.

Will · 12 December 2023 · Anwyl Homes Ellesmere Port

★★★★★ 5/5

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Very helpfull technician

Richard Nelson was a very helpfull technician. He explained what was needed and left the area clean and tidy. Would recommend.

Mr · 12 December 2023 · Anwyl Homes Chester

★★★★★ 4/5

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A lovely house at Winnington Place!

We recently moved into a property at Winnington Place.Kelly and Marie have been brilliant with the whole process. Especially, they have been very accommodating by arranging meetings to happen in-person as well as on Microsoft Teams, as one of us lived quite far away making it quite difficult to keep coming up for the meetings!Keith and Scott have been very helpful in fixing stuff around the house. Just two things to mention...1. They took quite a while to come to get the stuff fixed (sometimes, not coming on the day they said they would and coming a day/week later). We completely understand that they are quite busy, but we would have appreciated it if they could let us know in advance so that we don't have to wait around all day!2. We were quite startled when the builders walked into our garden without any prior warning. Again, we understand that they need to do work around the property, but we would have appreciated it if they could have warned us in advance.Even without putting the heating on all day long, the house kept warm through sub-zero temperature. We are really loving our house!

EC · 12 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Anwyl Richard Nelson has just been and…

Anwyl Richard Nelson has just been and sorted a problem we had and has completed it in a very professional manner also very courtesy and explained what he had come to do . HE was such a lovely gentleman and also thanked us for looking after him. HE did an excellent job just give him a big thank you

Joan · 12 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Great job, quick and easy to talk too

Lee Ashworth - attended our house to fix a section of skirting board and paintwork. Did an excellent job and even spotted something that could be improved on the fitting of the door and helped to improve.

Craig · 12 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

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First Class Customer Service

Chris was great today. He came across like he was more than happy to help with any task we asked him to do. He listened to what we had to say and gave his honest opinion. He seemed like he is happy in is Job. The work he done was to a high standard and he just seemed like a really genuine guy.

Alan · 11 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

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Friendly and helpful team

Marie and Kelly, the sales advisors, were very welcoming and informative. Very patient as I spent ages choosing my kitchen and bathroom options.Scott and Keith, the builders, have been excellent in fixing little snags. I was worried some jobs would be too small to bother mentioning, but they've always been happy to help.Neighbourhood is quiet and pleasent. House keeps warm well. I'm enjoying my time living here.

ST · 11 December 2023 · Anwyl Homes Chester

★★★★★ 5/5

Trustpilot

Superb workmanship.

Paul was superb with his work at our house. Everything was done to perfection. He checked, checked and checked everything was perfect. Asked me to check I was happy before he left also. The quality of work by Paul is extremely good. Would highly recommend.

James · 7 December 2023 · Anwyl Homes Chester