Trusted Agent profile
★★★★★
1,195 reviews across 5 offices and 2 platforms
Anwyl Homes has five offices, in Chester, Crewe, Deeside, Oakenholt and Ellesmere Port. Together they have 1,195 reviews on two platforms, rated 4.6 out of 5 overall.
Anwyl Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent work by Anwyl’s Peter Giddins.
Had a visit from Pete Giddins today to fix a couple of doors. He was prompt, courteous and very efficient in his workmanship. A pleasure to have in our house. His work was completed to our full satisfaction. He is a first class ambassador for Anwyl Homes.
Hi Bill & Elaine, thank you so much for leaving this review about Pete, we immediately passed your comments on to him and he was made up! Thanks again.
5/5
TrustpilotQuality Homes, Fantastic Service
We are delighted with our Anwyl home at Winnington Place. Since the start of our house buying journey with Marie and Kelly in the sales team, we've had clear communication and support, they've both been fantastic. We love our home, it's built and finished to a high quality and our site managers Keith and Scott (and their team) have been on a mission to quickly resolve some of the minor snags across the property - they're a credit to Anwyl. We've been well looked after, and no doubt will be in future.
Hi Andrew, thank you for leaving this review about our team at our Winnington Place development. It was lovely to read how much you love your home and how well they have looked after you. We wish you many years of happiness in your New Anwyl Home.
5/5
TrustpilotFantastic customer service
Service from start to finish with Kelly and Marie in sales, all the way through to Site managers Scott and Keith at Winnington Place has been fantastic. Scott and Keith go above and beyond to look after their customers and nothing is ever a problem. We had a few snags (nothing major at all, all very minor) and all have been sorted in a timely fashion. We brought in SnagSure to do an inspection at key handover and they were very impressed with the quality of the build and confirmed the house had been done to a very high standard throughout.
Hi Glenn, thank you for taking the time to leave this review about our Winnington Place development. It was great to read how well our sales and site teams have looked after you and what a good quality home you have. Thanks again.
5/5
TrustpilotPeter Giddins was amazing
Peter Giddins and Richard Nelson were amazing! Very efficient and clearly skilled!
Thank you!
5/5
TrustpilotFantastic repair job
Josh Hough the technician came on time as promised and was professional both times. The job was done to perfection. He was friendly and polite. He made sure hallway was clean and tidy after the repair job was done. Well done Anwyl.
Hi, thank you for this review about Josh, one of our Customer Service Technicians, he really appreciated it.
5/5
TrustpilotHe came and was so polite and did…
He came and was so polite and did everything what needed to be fix very well recommended. Thank you very much again josh ☺️
Thanks Natalie!
5/5
TrustpilotExcellent work done
Excellent work done. Very friendly person
Thanks Sharon!
5/5
TrustpilotExcellent job done by Peter today
Excellent job done by Peter today. Went above and beyond for us. Much appreciated and highly recommended
Thank you!
5/5
TrustpilotExcellent workmanship
Excellent workmanship. Great finish Thank you.
Thanks David!
1/5
TrustpilotA corner-cutting house builder who refuse to take responsibility and ignore customer after care
Genuinely not sure where to start with this. We moved into our house in August 2021 and we still have snags outstanding - Anwyl were great in the build up to moving in and since the day we moved in, they have not fulfilled any promises.The list of issues is endless. However, the main issues:We have 2 areas in our house that need painting, both the fault / responsibility of Anwyl. One was because the sales manager took a painting from the walls of one of our bedrooms (it was a show home so sold with all furniture in). Whilst we were told the painting would be taken, what we were not told was that this would leave hooks and holes in our wall where the painting originally was. Anywl offered to repaint this but, when they sent out their decorator, he was under strict instructions to only “patch up” the areas of paint, as opposed to painting the whole room. Clearly, 5 years after being built and originally decorated, this would have left large patches of paint on our wall - even if this was not the case, the technician did not have access to Anwyl the correct shade of paint. Apparently, because our house was “sold as seen”, this is not within Anwyl’s obligation to sort. A ridiculous response given that our house was not sold with holes in the wall, but actually with a large painting in the bedroom. Ultimately, this is an issue caused by Anwyl that they have then refused to resolve or take responsibility for.However, it happened again.. we had an Anwyl electrician attend who put cracks in our wall around a few light sockets. Anywl again sent a technician out who, upon arriving, said he could not complete the job as it would leave patches. Of course, we knew this and had highlighted it to Anwyl in advance but they refused to offer any other solution.In addition to this, we have still not had issues with our garden fence resolved. Anwyl told us when we moved in that they would put a new fence up - 2 years later, no new fence.And finally, we have complained to Anwyl on multiple occasions about our front lawn and the shrubbery that should be between us and our neighbour’s plot, at the front of the house. Anwyl sent out a contractor to attend to this who thought it would be smart to plant new shrubbery and plants in -5 degrees conditions: they could barely dig up the ground, so it was no surprise that the plants did not survive for very long. On top of this, they didn’t fully wood chip the area as planned. Despite complaining multiple times about both of these elements and asking for it to be attended to, nothing has happened. To top it all off, Anwyl seem to believe that the issue has been addressed. And everytime we raise it, send new photos in and are promised it will be attended to. Again, no response.Absolutely terrible “aftercare”. Would not reccomend - I’d advise looking elsewhere for your property as the chances are, if you buy it with Anwyl, you will find that they have cut corners, do not take responsibility and evade customer service at all costs.
Hi Ciaran, we were really sorry to read this review, we don't want any of our homeowners to feel like this. Everyone at Anwyl Homes works really hard to ensure any issues post completion are resolved as quickly as possible and we can only apologise if communication has broken down here. When a wall in a showhome needs touching up, this is something we will do and leave you with the paint to carry any out any further decoration as you wish. With regard to the fence and the landscaping please get in touch with Customer Services and the team will be happy to help you.
5/5
TrustpilotGreat Employee
Chris Appleton, customer service technician, arrived punctually to stain block and paint the ceiling and wall where the roof had leaked in my bedroom. He was delightful, knowledgeable, tidy and personable. After having to wait a number of weeks to have have this job done, I was thrilled that he went above and beyond, noticing that the wood topping the newel post on my staircase had fallen off (this had happened over the weekend and I hadn’t yet contacted Anwyl about it) and he independently fixed it. Anwyl are lucky to have him.
Hi Tessa, thank you for leaving this review about Chris, one of our Customer Service Technicians. The team will always do their best to sort everything when they are at your home so it's great to hear how much you appreciated it, thanks again!
3/5
TrustpilotAfter months of wait
Lee came today to check the reason for very cold lounge in our new home at Alexandra gardens. He was very professional and did his job well. He found out the problem which we were reporting for the last 6 months. The problem was in the construction which is making the living room and the room above quite cold and you could feel a draft of cold air coming through. This is in addition to many snags that have not been fixed for the last 7 months. Unfortunately he couldn’t fix it today as he needed the supplies and other logistics.I would love to have him back to fix it so that I don’t have to bear this freezing cold in-spite of paying much more than what I should, for the heating.I give 5 stars to Lee.
Hi, we were happy to read that Lee has got to the bottom of your cold room, however, we were sorry to hear you've had this problem and still have other issues that need attending to. Please do get in touch with Customer Services if you would like any updates and the team will be happy to help. We can see your follow up appointment is booked for next month and the team will do their best to send Lee again. Thank you.
4/5
TrustpilotLee Ash was brilliant on informing me…
Lee Ash was brilliant on informing me on the issue with my door and he reassure me that he will contact the company to install a new one and for the meantime while I wait for the replacement he applied some sealant so no water will come in.
Hi Elinn, we were sorry to hear you need a new door, we will sort this as soon as we can. Lee also really appreciated your comments, thank you.
5/5
TrustpilotJosh and Lee arrived early and were…
Josh and Lee arrived early and were very friendly, carried out the work and had it done in no time. Great work.
Hi Karl, thank you for your review about two of our Customer Service Technicians, they all work really hard so it's lovely when they receive this feedback.
5/5
TrustpilotRichard Nelson - Doors Fixing
Richard help me to fixed all my room doors. He is so kind, professional and helpful.Although the door at utility room still needs to be replaced, but I believe Richard and Sophie will closely follow up the order and have it fixed for me very soon.Hope Richard will be deployed to install the new utility door. I hope Anwyl Headquarters will take note to my above compliments.
Hi Roy, thank you for taking the time to leave this review about Richard and Sophie. As soon as we received your feedback we passed it on to both of them and they really appreciated it, thanks again and we'll certainly sort your door as soon as we can.
5/5
TrustpilotLee Ashworth makes you feel very…
Lee Ashworth makes you feel very comfortable when he’s in your home; clearly works very hard and keeps you informed throughout the task how it’s going.Unfortunately we still have lots of snags that have not been completed over 10 months after moving in. This is very disappointing.
Hi, thank you for the review about Lee, this is great feedback for him to receive. We're sorry to read you have other issues outstanding, please contact Customer Services on 03300 244955, or by using the webform on our website, and your dedicated Customer Service Coordinator will be happy to help.
5/5
TrustpilotVery happy with Paul’s work
Paul was very polite in his manner and thorough in his work.
Hi Linda, thank you!
5/5
TrustpilotWinnington Place
i recently purchased a new house from Winnington Place and from start to finish it has been the best experience i have had when purchasing a new build property. Kelly and Marie in the sales office we're absolutely brilliant and kept updated every step of the way from start to finish and there customer service is second to none. I have had a couple of minor issues with the house and i mean minor as the standard is the best i've seen but Keith and Scott have been on hand and sorted the issues super quick for me. These individuals are a credit to the company and it's clear to see that customer service is very important to them all and for that i am really grateful 👍
Hi David, thank you for taking the time to leave this review about our team at our Winnington Place development. Customer Service is really important to everyone at Anwyl Homes so thank you for the feedback. We wish you many more years of happiness in your new Anwyl Home!
5/5
TrustpilotGreat service
I can’t thank Scott and Keith enough, they made my first move into my new home very easy. They were always there to help with any questions I had and had quick response times.
Hi Dan, thanks for this lovely review about our Winnington Place team!
5/5
TrustpilotVictoria Mills
Gyllian and Lauren were really helpful throughout the process, giving regular updates on the house build progress from start to finish. Easy process to choose the extras we wanted so the house was ready to go as soon as we moved in, including a great selection of kitchen, tile and carpet finishes. Move in and key handover went really smoothly. We had a number of snags to resolve when we moved in, but the on-site team were really efficient in getting everything sorted quickly in time for Christmas with the different trade teams. Isaac was great in coordinating the snag resolutions and keeping us regularly updated on progress. The aftercare team have also been helpful, responsive and friendly.
Hi Julia, thank for this review about the team at our Victoria Mills development. All our teams work really hard to provide a great experience for our homeowners so it's great to hear that they are getting it right! Thank you.
5/5
TrustpilotJob well done
Lee Ash and Josh Hough did a most satisfactory job in replacing my front door and surround. Not only was the standard of their work exceptional, they placed particular emphasis in working around my occupation of the house and ensuring all mess was cleaned up on completion. Both have understanding natures and only too willing to please. A job well done.
Hi David, thank you for taking the time to leave this review about two of our Customer Service team. They really appreciate the positive feedback, thank you!
5/5
TrustpilotHas Chris Appleton attend to fix some…
Has Chris Appleton attend to fix some snags. Straight to the job. Good finish on the work. Nice chap too. Thanks
Thanks Oliver!
5/5
TrustpilotReview for customer service technician.
This is a review for a customer service technician, who undertook work to my house. Pete Giddins was very friendly, polite and professional. He did a great job of finishing off some snagging to the back door. He cleared up when he'd finished and closed the gate. Thank you.
Hi, thank you for this great review about one of our Customer Service Technicians, it is appreciated!
4/5
TrustpilotLocksmith
LEEASH the technician from Anwyl.He is a very professional locksmith. He replaced the lockmaster in a short time and I can open and close the door lock smoothly.
Hi, thanks for this review about one of our Customer Service Technicians, Lee, he really appreciated it.
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Chester has the most, with 1,080 reviews rated 4.6 out of 5, followed by Crewe with 1,080.
The five Anwyl Homes offices, by town:
