Trusted Agent profile
★★★★★
1,195 reviews across 5 offices and 2 platforms
Anwyl Homes has five offices, in Chester, Crewe, Deeside, Oakenholt and Ellesmere Port. Together they have 1,195 reviews on two platforms, rated 4.6 out of 5 overall.
Anwyl Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThe site team at Winnington Place have…
The site team at Winnington Place have been amazing ! Kelly, Marie, Kieth and Scott have made the whole experience easy from seeing the site too moving in, we were constantly updated and no ask was too big. Thank you so much for all your help
Thank you for this review, the team really appreciated it!
5/5
TrustpilotMill Green
Whole experience was easy and enjoyable throughout from picking the kitchen, flooring, tiles, to getting the keys. Natasha kept me updated all the way and the house was ready 6weeks earlier than anticipated. Since moving in apart from the odd little snag it has been brilliant. Nathan has done the jobs as requested and nothing is too much trouble for him. Would highly recommend Anwyl, having bought another new house from a different builder 11years ago. The whole experience was much better and the quality of house far superior.
Hi Mr Cushing, thank you for this review about your experience at our Mill Green development. All our team work extremely hard to provide a quality home with a great service, so thank you for giving us your feedback.
5/5
TrustpilotAn excellent company to deal with
From Kelly and Marie in the sales office to site managers, Keith and Scott, nothing has been too much trouble and they are all delightful people to deal with. They have made what could have been a stressful experience as easy as possible. The house is lovely, warm and comfortable and everything works!
Hi Lynne, thank you for this review about our team at Winnington Place, we hope you enjoy lots more warmth and comfort in your new home for years to come!
5/5
TrustpilotLee Ashworth
Engineer was very friendly & helpful he told me what he thought what the problem was & what he was doing to do to fix it he left the area clean & tidy after he had finished Lee also noticed something that had not been finished on our front door & he rectified this
Hi Beverley, thank you for this review about Lee, one of our Customer Service Technicians. We have passed your feedback on to him and know how much he appreciated it.
5/5
TrustpilotReally helpful
Kelly and Marie from the start were always super helpful and constantly gave us updates and where things were up too!Massive shout out to Keith and Scott as any snags etc they we’re absolutely more than helpful in sorting and didn’t hesitate in helping us when needed and also checking in to see how we’re getting on.
Hi Ashley, thank you for this review about our Winnington Place development. The whole team work really hard to provide a great service to our homeowners so it's great to hear when they are getting it right.
5/5
TrustpilotRichard Nelson & Josh Hough
Josh & Richard have been to fix issues in our home quite a few times now and they've always been hard working, kind and incredibly helpful. The work they've done looks absolutely amazing, it's night and day difference! Thank you once again both
Hi Charlotte, thank you for this review!
5/5
TrustpilotWinnington Place
Development: Winnington Place Kelly and Marie from the Sales Team clearly explained the home buying process and answered all the questions I had at each stage.I would like to give a special thanks to Keith and Scott from the Site Management Team who have been incredibly helpful in addressing my post completion items and any queries, being both friendly and supportive. This is greatly appreciated!
Hi Paul, thank you for this review about the whole team at our Winnington Place development. It's great to hear how well they have looked after you. Thanks again!
5/5
TrustpilotProfessional job as always
Professional job as always. The site team have been nothing short of amazing on Winnington Place, I have been kept up to date regarding any work that has needed to happen and always been done to an extremely high standard! Pete done a superb job today and really appreciate everything you guys do
Hi Matthew, thank you for taking the time to leave this review about our Winnington Place development and our Technician, Pete, it is appreciated.
5/5
TrustpilotPaul was extremely helpful
Paul was extremely helpful. The only technician we have had who has identified issues appropriately and went out of his way to help! We had previously had 5 separate visits re our front door he has now ordered us a new one!Thank you!
Thanks Bethany, I'm sure we will get your front door sorted now.
5/5
TrustpilotGreat Customer aftercare
Anwyl Customer Care quickly resolved an issue with cracked tiles in our bathroom and the plumber, tiler, and Customer Service Technician were brilliant on the day. They were considerate and friendly and did a fabulous job. Special thanks to Paul Higham, Customer Service Technician for making sure our bathroom was left like new and arranged for the plumber to come whilst he waited to carry out the necessary work.
Hi Sarah, thank you for this review about our Customer Service Team, all our team work really hard to provide a good quality service so it's great for them to receive this feedback, thank you.
5/5
TrustpilotTwo amazing people KEITH BEST AND SOPHIE FINLEY
Where do I start ?Keith Best site manager for Winnington Place is the BESTWe know that if there’s problem he will do his utmost to resolve it.We had trouble with the locking mechanism on our front door, I messaged Keith asking if he could sort it out when it was convenient for him, he replied straight away saying he’ll pop round and check it out for us.So 10 minutes later he arrived checked it over, and said it needed to be replaced with a new one.He asked me to contact customer service.I emailed Sophie Finley who again is a credit to your company. She arranged for a technician to come out and replace our faulty lock, which he did the next day, brilliant.So all in all if I could give a star rating it would be 10 out of 10FROM TWO VERY SATISFIED HOME OWNERS Sue and Billy 😊
Hi Sue & Billy, thank you for this fantastic review about our team at our Winnington Place development! We passed your comments on to Keith and Sophie and know how much they appreciated it. We wish you many more years of happiness in your New Anwyl Home.
2/5
TrustpilotSummers Bridge Development - Poor Customer Care
Purchased a property in September 2023 and I can state that the Sales team (Carol) and Site team (Jack) were fantastic with sorting out the snags that had been identified early on (for the most part). The main issue with Anwyl is their after care team - we have had a leaking front door every time we get heavy rain (very frequently in North Wales) since the start of November and they have been terrible at communicating with us. We have a number of other open snags and I've had to send e-mails weekly to chase them up and I will only get a reply after 2-3 weeks (if I get one). One instance included cracked grout in our en-suite shower which took them >8 weeks to resolve and they simply told us to not use that shower until it was fixed. We have draughts in the property which are causing quite substantial heat loss (2-3ºC in less than 2 hours with all windows and vents closed is not something you would expect in a new build) and they have done nothing about it or offered to complete a heat survey to review potential draughts / insulation issues so we are now looking to pay for our own report to be completed so that we can present them with the evidence. Overall, it is the after care team that have let Anwyl down because we love our home and just wish that we could get the problems fixed so that we could enjoy it to its true potential. The reality is that given the number of issues encountered, not least the leaking front door, you would expect some form of recompense by way of financial offer or at the very least prioritisation of work and a sincere apology. This is our home and having to continually report problems that we have encountered is the last thing we want to be doing but at the very least you would expect them to be resolved as quickly as possible.
Hi Josh, we were sorry to read your review, from looking at your house record a new front door was ordered for you in November, sadly these are on a 12 week lead time, please rest assured any damage caused by any water ingress will be resolved by Anwyl Homes. Our published response time to emails is 10 working days but often we reply sooner than this, please don't hesitate to give our Customer Service team a call on 03300 244955 if you ever need a quicker response.
5/5
Trustpilot…Lee Ash
Just had tech round very pleasant person checked out fault satisfactorily and will proceed with rectification
Thanks Alistair.
5/5
TrustpilotChris was very efficient and friendly
Chris was very efficient and friendly. He came on time and made sure the job was finished before leaving. His work was finished to an excellent standard
Thank you Jane!
5/5
TrustpilotPeter and Josh came today to paint my…
Peter and Josh came today to paint my ceilings. Very professional and great job done
Thanks Richard.
5/5
TrustpilotProblem with our front door…
Reported a problem with our front door as it would not unlock with a key. Lee Ashworth attended and was really pleasant to deal with. He knew straight away what the issue was and flushed out the barrel for us. He also identified several other issues with the door which was contributing to problems with the door not opening and closing smoothly, as well as some de lamination on side of the door. He also noticed the draft excluder had been cut about 2 inches short and fitted a new one for us immediately. He has taken photos and reported the issues with the de lamination for us and has arranged for a new front door to be ordered. Overall a brilliant experience with customer service and especially Lee who couldn’t be more helpful. Thank you.
Hi, we were sorry to hear about the problem with your front door but so glad to hear that one of our Customer Service Team managed to sort this out for you. Thanks again.
5/5
TrustpilotPete & Josh - anwyl
Pete & Josh attended our property to resolve an on-going snag Both did a great job & a quick turn around!Josh has previously been to our property & was just as good then as he was today!
Hi, thank you for your review!
5/5
TrustpilotBig Thankyou to Lee Ashworth
Big Thankyou to Lee Ashworth for rectifying the problem with our locking mechanism on our front door he arrived at the time we had arranged.His work ethic is excellent He explained what the problem was and how it needed to be fixed, which he proceeded to do Winnington PlaceSue and Billy 😊*****
Hi Sue & Billy, thank you for taking the time to leave this review about Lee and we're glad to hear that your front door is fixed too!
5/5
TrustpilotPete - customer care
Pete from customer care came today to finish off interior decor around the back door and some settling cracks in paintwork. Couldn’t be happier with his work, extremely tidy and respectful of the property, and great finish to the jobs. Thank you!
Hi Sarah, thank you for your review about Pete, one of our Customer Service Technicians. We have passed this on to him and know how much he appreciated the feedback.
5/5
TrustpilotVery Happy
I’m renting a property on the Mill Green development and after a few teething issues I’m very happy, Nathan (site manager) has been amazing and always very prompt with fixing any problems. I would recommend 100%
Hi Kendal, thank you for your review about our Mill Green development and specifically the support you have had from Nathan, thanks again.
5/5
TrustpilotRich and Pete replaced a loft hatch…
Rich and Pete replaced a loft hatch today at our house they were both very professional and friendly
Thanks Katherine!
5/5
TrustpilotWe haven’t bought a home yet but we…
We haven’t bought a home yet but we will be doing in the near future.Debbie and Richard at longridge Stonebridge fold have been very supportive and approachable nothing has been too much to ask. We have visited the site countless times and they are both more than happy to take us in the available properties not just the show homes. So far nothing has been too big of an ask and they have always called back to check in when they said they would. Not pushy or “salesy” but honest when you need them to be.Richard has since left to move to another site despite being busy Debbie has continued to be available and accommodating. We hope to move into our dream Anwyl home in the near future and can not wait to be happy in our forever home.
Hi Emily, thank you for your review about our Stonebridge Fold development, we wish you lots of luck with the move and look forward to welcoming you soon!
4/5
TrustpilotCrossfields Development
We were kept well informed of the progress of our house by Debbie in the sales office , who was always approachable and very helpful , and we were able to move in on time.The site manager Ian , and deputy Pete, have resolved the snagging jobs during the 3 months since we moved in.The site is kept very tidy, and as clean as a building site can be kept by them, which has made settling in here much easier than we thought it would be, as we moved in during the early stages of the development. So far we have found the after care team, who became responsible after the initial 4 week following completion, to be responsive, efficient and very polite. Overall our experience has been extremely positive. Having employed a professional new house snagging firm we felt reassured that the majority of snagging issues identified in the report were cosmetic and that structurally the house was sound.We have no regrets, and love our new home.
Hi, thank you for taking the time to leave this detailed review about our team and the quality of your home at our Cross Fields development. We wish you many years of happiness in your New Anwyl Home!
5/5
TrustpilotJosh Hough was very professional
Josh Hough was very professional. He arrived on time and took into consideration that we had to leave for the airport early
Hi Mrs Yemi, thank you for this review about Josh, we hope you enjoyed your trip!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
Chester has the most, with 1,080 reviews rated 4.6 out of 5, followed by Crewe with 1,080.
The five Anwyl Homes offices, by town:
