Anwyl Homes estate agents in Chester, Crewe, Deeside and 2 more

★★★★★ 5/5

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Chris

Chris did a fantastic job on fixing the awful jobs done by anwyl subcontractors. Professional always and a pleasure to talk to.

KFleming · 2 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Great Team, Great Buying Experience

I purchased a property at Alexandra Gardens in Crewe, Jason who sold me the property was there from start to finish, he was a great support and helped with everything that I needed.

Kate · 1 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Fixed bathroom ceiling

Chris came to fix our damaged bathroom ceiling 6 weeks sooner than expected due to a cancellation. He was friendly, efficient and very thorough, removing and replacing the damaged section as opposed to patching it up. Looks perfect now. Thanks Chris

Alyson · 1 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Utility room damp patch

Josh from Anwyl came to deal with a damp patch in my utility room. Identified the cause of the issue and got it fixed.

Savitri · 1 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Richard and Josh spot on!

Richard and Josh came to replace a kitchen cupboard door today. They were prompt, efficient and very respectful of my property. Very happy with their service.

Ms · 29 February 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Excellent service today by 2 Anwyl employees.

We were visited today by Josh and Richard to address a couple of outstanding issues. Both men were pleasant, professional, and knowledgeable about our problems. They efficiently assessed the situation and informed us as they went along what would be needed. We look forward to them returning in due course to carry out repairs as we feel we can trust them implicitly.

Bill · 29 February 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Brilliant

As always Lee was brilliant in the work he does when he’s called to our house. He checked everything was correct and made sure everything was as it should be before he left

James · 29 February 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Paul Higham is a credit to Anwyl.

We had a few issues within our property, which Anwyl were eventually to happy to resolve and correct.Paul Higham came out on Monday morning to replace a skirting board in the en-suite and repair the skirting boards near the front door and touch up the scuffs on the wall in the en-suite. Paul was on time, very helpful and explained everything he was going to do.Nothing was too much hassle nor trouble for Paul on Monday. He took his time and didn’t rush any of the works carried out and made sure I was happy with it before leaving. Paul was a great help fixing the issues and putting them right. He made sure the area he worked in was left clean and tidy which is a bonus in itself.Paul is a credit to Anwyl and goes above and beyond.

B · 28 February 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Peter Giddins was amazing!!!

Ro · 27 February 2024 · Anwyl Homes Chester

★★★★★ 2/5

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Mill Green...Poor communicaiton & being carried out

In March 2023 we moved into our new property on the Mill Green estate. We paid an additional fee for the turf and when we arrived to view the property a few days before we were due to move in, the garden area was still a land site. We were told the landscapers would be in before we moved to complete the garden. On the day of moving, we found that the garden had been turfed, however, there were clear bumps all around the garden. Additionally, the top area of the garden next to the fencing was poorly turfed. We raised concerns with the builders and were reassured that the garden would settle and that they would get the landscapers out to fix the top area turf. This was not met despite weeks of emails to customer service and speaking with the site team. Once the garden had set after around 6 weeks, we noticed that there were bits of brick sticking out of the turf and the large bumps remained. We continue to report our concerns, however, were told that they couldn’t get hold of the landscapers despite seeing them on-site at different properties over the coming weeks. We then got to July and got so frustrated with waiting that we decided to employ contractors to complete a raised patio area at the top of the garden. During the time they were there the landscapers briefly came to assess to garden and suggested that our contractors were the ones who caused damage to the garden and they were not going to carry out the work. This was also reaffirmed by customer service as they said they consider the matter now closed. Unhappy with this, we then contacted our housing standards regulator to take the matter further. They came and assessed the garden in August and dug up portions of the garden and found a clear lack of topsoil that was insufficient to meet standards. They ordered that Anwyl must complete the work by the end of October. We thought by this point that Anwyl would finally start working with us to the matter resolved. The week that they were due to start we were told that there was a delay due to the topsoil not being ordered so would have to start the week after. That next week the Groundworkers did not show up on the day that was allocated. The work was finally completed to a sufficient standard the week after. Despite this we have had some good experiences with Anwyl and work has been completed on other parts of the property to a good standard.Going forward I think the company needs to have better communication between customers, site team, customer service and external workers. I would also advise anyone looking to buy a property with Anwyl to consider their options when paying for additional work to be carried out.

Steven · 27 February 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Anwyl homes customer service technician

Turned up on time, polite worker who completed the job to a high standard.

Rhiannon · 26 February 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Chris Appleton Friendly courteous and…

Chris Appleton Friendly courteous and very tidy

PPL · 26 February 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Great service from Chris Appleton…

Great service from Chris Appleton fixing a

Fraser · 23 February 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Our dream home

We have recently purchased a Kingsley at Maes Y Rhedyn in Llay. From the very first day meeting the Sales Rep Emily we knew we were in Excellent hands! From the first day seeing the showhouse we knew it was the one for us and thoughtful homes is exactly what they are! Emily went above and beyond helping us secure our home and nothing was an issue..... we had ALOT of questions!! She dealt with everything promptly and her professionalism was second to none. She always greeted us with a smile, a very friendly manner and was always approachable. Anwyl are lucky to have her.After moving in like any new build there were a couple of issues but cannot fault Anwyl in their quick response to fixing them. The site Manager Tomos was so helpful too and the builders respected the property and carried out everything to a high standard. We are looking forward to many happy years in our beautiful home.

Laura · 23 February 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Skirting replacement

Josh Hough arrived on time and did a neat job, he was polite and professional leaving everything clean after completing the work

Diane · 22 February 2024 · Anwyl Homes Chester

★★★★★ 5/5

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We are delighted with our recent house…

We are delighted with our recent house purchase at Victoria Mills by Anwyl Homes. Right from our initial visit, Gyllian provided invaluable assistance, guiding us through the reservation process and helping us choose our options. Her friendly and excellent service set a positive tone for our experience.Furthermore, our interaction with Issac during the snag list remediation process has been exceptional. Issac's proactive approach and dedication to resolving issues promptly have truly impressed us. He consistently follows up to ensure our satisfaction with the completed tasks, making him a valuable asset to the development. Issac's friendliness and approachability have added to the positive experience we've had with Anwyl Homes. Overall, we are extremely happy with our new home and appreciate the outstanding service provided by Gyllian and Issac!

Chris · 21 February 2024 · Anwyl Homes Chester

★★★★★ 4/5

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Anwyl Technician Appreciation - Pete

Anwyl Technician AppreciationThis review is specific to one of the Anwyl technicians and not Anwyl as a whole who have been extremely poor at communicating and acting to resolve issues. I can however state that Pete (Anwyl Technician) has now visited our property twice and has been nothing short of excellent with his knowledge, understanding and empathy towards the situation. All rectification work that he has completed has been done so to the highest standard and it is for this reason alone that our level of satisfaction with Anwyl has started to turn.

Josh · 21 February 2024 · Anwyl Homes Chester

★★★★★ 1/5

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Disaster and Poor Communication from the start

Since buying our new build property at the Victoria mills site 2 years ago, we’ve seen 3 possibly 4 site managers. Come and go because they weren’t satisfactory, but feel this was somewhat disguised for the lack a competency of the business themselves who have yet again proven themselves a nightmare. After 2 years of fighting to get things done, we found ourselves in a bigger dilemma, as the building control hadn’t signed of the house. This has led stuff been broken in the process of these works finally being completed. Customer service fail to respond when they miss your call using comments such as “oh I wasn’t aware I needed to respond” or keeping us up-to-date on the progress of there lack of care. Overall a disappointing start, a disappointing middle and I wonder the fun we’ll have at the end? Oh and couple all this with the fact they’ve hand over site maintenance to the local authority on a site that isn’t completed meaning you will be responsible for paying for the state of the show homes? The dirt track (road leading onto the estate), the cracked curbs, the mud mounds and the lack of plants. The only plus side to it is if you SHOUT loud enough is seeing the panic as they scramble to complete what should already be completed

Chris · 19 February 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Lee Ashworth has attended our property…

Lee Ashworth has attended our property on a couple of occasions now, he is really helpful and knows exactly what is needed to get the job done.

Amy-mai · 19 February 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Isaac and Andy - Victoria Mills

I moved into my new home at Victoria Mills last summer, and am thrilled that both Isaac and Andy (site managers?) are still in touch and as attentive as ever. After the first few months of moving in, any issues have to be reported to the office based Customer Care rather than the site staff. I recently contacted said Customer Care about what now appears to be a malfunctioning drain which had resulted in a foul smells and a blocked toilet, and, having seen the plumber/drain specialist’s van parked outside, both Andy and Isaac called at my house to enquire what the issue was. Both men have always shown to be polite, professional, respectful and go the extra mile in their roles and were so fantastically helpful with the initial snagging when I first moved in. I feel they will support me in getting the underlying issue related to the drain rectified as they also took the time to speak to the plumber in attendance. Andy and Isaac are both fantastic customer facing representatives for Anwyl and I am delighted to have made their acquaintance and wish them success in their careers.

Tessa · 16 February 2024 · Anwyl Homes Chester

★★★★★ 1/5

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Caution! Please Read!

I must warn people to err on the side of caution with this developer. The first question you should ask is 'Why are Anwyl not part of the HBF New Home Customer Satisfaction Survey like every other developer?'. The answer is quite simple, as they wouldn't get anywhere close to being a 5* developer like their competitors. Developers of all sizes, from the largest, to the smaller developers, register to the survey in hopes to achieve a 5* report so they can advertise this proudly on all their sites. Unfortunately, Anwyl are clearly well aware that they wouldn't achieve this given their poor build quality and abhorrent customer service. They rush you into a home and tell you that if you don't pick up any major faults during the handover process, then these would not be replaced. We had the salesperson waiting with us and watching over us. This is meant to be an exciting time to get our keys, which unfortunately turned into a stressful time! There was no care for us needing to get back to work. 12 months on and our 'snag' list is no where near complete. Instead, tireless battles with the developer, constant chasing up and feeling deflated from rude replies. If you're plan is to move into your perfect home, then unfortunately Anwyl are not the developer for you. I have friends who have moved in with other developers (ironically who are 5* rated) with some inevitable issues, but more importantly, issues that are rectified fairly and timely. Their 'Customer Care' team seem to be immoral robots with regurgitated responses to wear down their customers after they have received their money. I am happy to discuss this in further detail with any new potential owners, as we are usually people who are quite easy-going and fair, however, it's impossible to be this way given our, and our neighbours', experiences.

Lea · 15 February 2024 · Anwyl Homes Chester

★★★★★ 5/5

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great service

Job done efficiently with all the right equipment

Blessy · 14 February 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Richard came around straight away and…

Richard came around straight away and sorted the door out fast and efficiently

Brandon · 13 February 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Great job Richard

Richard Nelson has just been to fix the lock on our front door. Brilliant job - very thorough, polite & professional.

Andrew · 13 February 2024 · Anwyl Homes Chester