Trusted Agent profile
★★★★★
1,195 reviews across 5 offices and 2 platforms
Anwyl Homes has five offices, in Chester, Crewe, Deeside, Oakenholt and Ellesmere Port. Together they have 1,195 reviews on two platforms, rated 4.6 out of 5 overall.
Anwyl Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat team
Great team. The house was on time and the site manager, Isaac, was very helpful sorting out the snags we had.
Thank you Adrian, we have passed your feedback to Isaac at our Victoria Mills development and know how much he appreciated it, thank you.
5/5
GoogleRating only, no written review.
5/5
TrustpilotPeter was professional
Peter was professional, meticulous and took a great pride in his work. He was courteous, and kept me informed of what he was doing throughout.He is an asset to Anwyl!!
Thanks Barry!
4/5
TrustpilotHigh build quality & efficient service
I bought one of the Victoria Mills properties. The customer journey was great, Gyllian was always on hand to help, support and efficient with updates. The overall build of the property is great quality! However, when I moved in there were a few problems which I felt should have come out of the tests prior completion: 1.Water leak in spare bedroom ensuite to kitchen; and 2. Electrics didn’t work on the ground floor, the level of service was inadequate for this issue as I was told it wasn’t, yet electrics were not functional. (The site electrician confirmed there were no issues after inspection/tests, but the issue remained. The issue was ‘found’ and resolved when my step-dad showed the problem I explained). As a result, I was unable to move in as I work from home most of the time and felt wasn’t acceptable with it being a new build with vigorous build stages and mortgage payments had started. Only other minor problem I had was, I wasn’t given any notice for the last of my snags. I was away with work for 5 days and had come back to the work being completed and the lights left on in my house. I hadn’t consented to this, and would have rather been in when the work was taking place. Despite this, the quality of the build is very high, the team were very efficient in completing the snags and 2 initial problems, and still to a exceptional standard. The team are very friendly and always on hand to help. Big thanks to Isaac and Andy (and team) for all their help!
Hi Rachael, thank you for taking the time to leave this review, we were sorry to read about the leak and the electrical problem you had. Sometimes, despite our best efforts some issues only appear once a property starts to be lived in, or used, which is why our site team are always on hand to help. We're also really sorry the team attended whilst you weren't at home, as you were happy to leave a key they must have thought this was ok. We have passed your comments across to the site team and know how much they appreciate the feedback, thank you.
5/5
TrustpilotLee and Pete were amazing today (as…
Lee and Pete were amazing today (as always)!
Thank you!
5/5
TrustpilotRichard Nelson came to fix my ensuite…
Richard Nelson came to fix my ensuite door , he was on time ,really friendly. Helped me with some other faults in the home too
Thanks Hollie
5/5
TrustpilotCreaking stairs and floor
I had Issues with creaking from my stairs and floor in my main bedroom. Paul and Richard were sent to fix the problem and did a fantastic job. The problems were completed over the course of two days and they worked professionally throughout. I am very pleased.
Thank you Savitri, much appreciated.
1/5
TrustpilotGreedy and dishonest
Greedy and dishonest. Just sold on some scrubland to an unscrupulous greenbelt company so they cam make some extra money. You will probably find them ok at first but this is what they will do to you later and leave you paying forever afterEDITAnwyl have asked for more information.The patch of land at the bottom of our estate is an open area of scrub with a fenced paddock that nobody uses. We all paid towards a protective area for badgers, which was fine.Anwyl have now sold on that land to a green space company who a free to charge whatever they want for made up surveys and cutting the grass. They have also hacked a hedge with a tractor cutter leaving it looking destroyed. Anwyl have done this for their own profit. GreedyEdit, no it does not help. Greenbelt were never mentioned at the time of reservation or purchase so that's a lie.
Hi Gareth, we were a little puzzled by your review, there has been no sale of any land in this area. There is a management company, Greenbelt, that has been appointed to maintain and take responsibility for the upkeep of this area. The details of this company were shared with all purchasers at the point of reservation and the charges will be the same as stated at that time. We hope that helps allay your concerns.
1/5
TrustpilotDo not buy an Anwyl built house
With respect to the response from Anwyl - they supplied a wonky end panel in the kitchen and they refused to correct it, stating that it was within their margin of error. The width at the bottom was measured by the builder I appointed to make the repair as 598mm and at the top 605mm. Anwyl also blamed the floor fitters saying they must have removed the end panel but the skirting board was fitted right up to the end panel so this was a blatant lie and their 'investigation' into my complaint basically reiterated what the site manager said without asking for photos or visiting the site. The consequence of the wonky end panel was that the washing machine couldn't fit into the space provided. After waiting for this to be resolved by Anwyl for a couple of months, and the washing machine being stuck in the middle of the kitchen I had no option but to pay for Anwyl's error to be rectified. It seems that once Anwyl have your money the customer service ends.
Hi Marianne, we were sorry to read your review. If we have constructed anything incorrectly we will always return and make it right. However, it would appear from reading your review that our specification states we supply a 600mm gap for a washing machine and we have provided this in your home. If there is anything else we can help with, please don't hesitate to get in touch with Customer Services.
5/5
TrustpilotPeter Giddons was amazing today
Peter Giddons was amazing today; so polite and helpful with great tips for the upkeep of your home!
Thank you!
5/5
TrustpilotRepairs completed by Richard and Josh
Richard and Josh attended to repair the built in fridge freezer door in our kitchen as it had been damaged when originally fitted. They are both professional and friendly, this is the second time they have visited to complete a repair and both times they have been respectful of our property. They are a credit to the Anwyl homes team :)
Thanks Stacey, Richard and Josh really appreciated your review!
5/5
TrustpilotGive Anwyl a go!
We moved into our Anwyl home in December 2022 (Winnington Place site).The experience and customer service has been amazing and still continues to be. When I purchased our home the sales office were supportive, helpful and full of advice from start to finish, they are still super helpful now if I pop in to see them. Following completion, the onsite Managers (most notably Keith) have been absolutely fantastic and nothing has been too much trouble, they have gone above and beyond for post care for my snags and the jobs that needed to be done. I’ve always avoided new builds as they have such bad reputations especially for snags, however for me it has been a breeze as Keith and the after care team have liaised with all the relevant companies and taken all of the stress out of moving into a new home.All snags and work carried out since completion has been done quickly, efficiently and to a high standard. I would definitely buy from anwyl again!!
Hi Hannah, thank you for taking the time to leave this review about our Winnington Place development. We have passed your feedback on and know how much they appreciate your comments. We would like to wish you many more years of happiness in your new Anwyl Home.
5/5
TrustpilotGood after care - service.
Had a small leak in en-suite toilet, which marked ceiling in hallway. Leak was fixed a couple of weeks ago. Chris Appleton came round today and replastered patch in ceiling, then repainted. He did a brilliant job. Also resealed toilet.
Hi John, we're sorry to hear you had a leak, but it was great to read how well Chris resolved this for you and how happy you are. Thank you.
5/5
TrustpilotChris Appleton came to reseal our…
Chris Appleton came to reseal our shower after having some work done on it! He was very pleasant, tidy and did a great job. Thanks for your help
Thank you Carina!
5/5
TrustpilotChris to the rescue!
Today, Chris visited our home to fix a crack in the plasterboard of our living room wall. The crack had been previously corrected at least twice before, which Chris noted and decided the best course of action was extensive removal and replacement of plaster finish including scrim. Chris was really friendly and helpful and his build knowledge was fantastic, he even offered some advice on some other DIY jobs that we have ongoing in our home, which we were really grateful for. Chris did an amazing job with correcting the wall - you wouldn’t know that there had ever been an issue! He painted the area with the new living room paint colour and left it very clean, neat and tidy! He made our 14 week old daughter and smile and giggle and was lovely with our dog too! Thank you so much Chris, we really appreciate all your efforts and you’ve done a brilliant job!
Hi Beth, thank you for this great review about Chris, one of our Customer Service Technicians, it's great to read how happy you were with the work that he did. All our team work really hard to carry out high quality work and provide a great service and it's clear he achieved his objective! Thanks again.
1/5
TrustpilotAnwyl won't fix issues
We moved into our property in July 2021, and while the builders were still onsite they fixed some issues we had with roof tiles. As the builders were onsite, this job wasn't logged officially with Anwyl. Fast forward to March 2024 and we are now outside the 2 year warranty and as the job wasn't originally logged, Anwyl are refusing to fix the roof tile issues that has now reoccurred. Abbeyfields.
Hi, we were sorry to read your review and thank you for providing us with some more information. We are sorry but if the issue wasn't reported to Anwyl Homes during your developer warranty period, you are able to report the issue to the NHBC but it is not something that Anwyl Homes can attend to, we are sorry but we have to be consistent with the application of the two year developer warranty period with all our homeowners.
4/5
TrustpilotBeautiful Estate
We have just been handed over the keys to our Anwyl new home (The Lymm) at Alexander Gardens. The location, site plan, the lovely green areas, the range of house styles on each street, the calmness of the estate and easy access to transport were attractions. Thanks to Jason (sales office), who has been so approachable, kept in touch regularly from day one: responded to our queries promptly, took the time to answer our questions and been available to help where he could. We are just moving in so we have little to say about the aftermath of moving in. That said, we are pleased so far except that we would have loved to have a storage downstairs.
Hi, thank you for your review and we hope the rest of your move went smoothly. We are looking at the downstairs storage in some of our homes, the Lymm does have an upstairs storage cupboard which you can hopefully use. Thanks again.
5/5
TrustpilotWe moved into our Anwyl home in December 2023
We moved into our Anwyl home in December 2023 (Whittle Brook Park site).The overall experience and customer service has been brilliant (and continues to be). When we purchased our home, it was just Sarah in the sales office and she was so helpful, she was joined by Luanna a few months later and from then, they have both been helpful from the start to the finish of our sales process, and we often still see them, they are still super helpful (and now even provide the odd treat for our dog) and always greet you with a smile. Following completion, Nigel and Oliver (the onsite Managers) have been absolutely fantastic and nothing has been too much trouble, they have gone above and beyond for post care for our snags and the jobs that needed to be done. Everyone knows that new houses will have snags, but we have to say they have all been logged and attended to on time without complaint, they have liaised with all the relevant companies and its taken all of the stress out of moving into a new home. It should also be noted that as part of this process, we have had lots of different people in the house (Electricians, Plumbers, Painters etc) and would not want, to not give them a shout out as well, all of them have been polite and professional whilst in our home and all the work to date has been completed to a high standard. We have never lived in a brand-new build before, and you hear the stories about what can go wrong but have to say, this has not been our experience at all, Anwyl should be proud of their onsite staff and their attention to detail and overall customer care (pre and post sale!) - we would highly recommend them to anyone looking to buy a brand-new build. ThanksPaul and John
Hi Paul & John, Wow! what a great review, thank you for sharing your experience of our Whittle Brook Park development. We immediately shared your feedback with the team and they were really pleased that their hard work has been so appreciated. We would like to wish you many years of happiness in your new Anwyl Home and thanks again.
5/5
TrustpilotWe recently brought a house on the…
We recently brought a house on the Victoria Mills Anwyl development and absolutely love it!I can’t praise Gyllian and Andy highly enough, They made the whole process effortless and easy. Gyllian (sales) was very helpful and informative throughout and Andy (site Manager) sorted any issue we have with the house quickly and to a very high standard. The Whole team have been amazing and we are really pleased with our new home.
Hi Amy, thank you for leaving this review about our Victoria Mills development, specifically Gyllian and Andy. it was great to read how happy you are with your new home, thanks again.
5/5
TrustpilotChris Appleton ceiling work
Chris Appleton was great, completed the work to a very high standard, we’re very pleased
Thanks Emily!
5/5
TrustpilotJosh Hough was fabulous
Josh Hough was fabulous; lovely fella who just cracked on with his work!
Thank you!
5/5
TrustpilotStonebridge Fold
We bought a new-build home on the Stonebridge Fold estate in Longridge. We absolutely love it!Debbie was amazing and held our hand through the entire buying process. She was always available to answer questions and keep us informed of what was going on.Anthony and Mike have also been great and helped us with getting to grips with our new home. It's given us peace of mind knowing that we can contact them if we're unsure about anything.10/10 experience! Would definitely recommend 😄
Hi Ashley, thank you for this amazing review about our team at our Stonebridge Fold development. Getting to grips with your new home can take time so it's great to read how much the team there have helped you. Thanks again.
5/5
TrustpilotWe had a great experience when buying…
We had a great experience when buying our house with Anwyl. We were kept updated on the whole building process and we got the keys on the date that was given! The house has been great any problems have been quickly resolved. Steph and Sam at Burscough were fab!
Hi Lucy, thank you for leaving this great review about our Priory Gardens development, it is appreciated!
5/5
TrustpilotPaul Higham
Just had Paul Higham round doing repairs to creaking landing and stairs, job well done and left clean and tidy
Thank you Alistair!
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Chester has the most, with 1,080 reviews rated 4.6 out of 5, followed by Crewe with 1,080.
The five Anwyl Homes offices, by town:
