Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotPoor Customer service
Customer service picks and chooses which emails/snag reports to respond to. Most get rejected saying that they are not doing any further cosmetic repairs- how can they reject something when it’s an obvious snag and it’s something new raised within the 2 years. Even when we have hinges missing, nails sticking out of door frames, holes in the shower and floors, gates that don’t lock, missing bushes at the front, gaps around plug sockets etc. snags are closed and not dealt with without being informed, most ignored or refusal to do them. We had a knocking in our shower for a year before it got resolved, they cut holes in the wall to isolate the problem. We are now left with huge eyesores on 2 walls for 3 months… why does it take 3 months to fix a problem, why could the technician not sand and paint the next day?? We are at a stage 1 complaint currently and this is progressing to a stage 2 to head office to try and get our home resolved. Buying a house should not be this stressful and hard. 😢
Anna · 14 May 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Hi Anna, we were sorry to read your review, all emails to customer services are responded to, however, not all issues raised by homeowners are build defects that require our attention. Any build defects will be resolved by Anwyl Homes and we can only apologise if resolving these has taken longer than we would all like.
★★★★★ 5/5
TrustpilotHome at the oaks
Purchased a new home at the oaks last year.The home build is of excellent quality. Had some issues which is to be expected with minor things which were dealt with efficiently. Ian as site manager and Jake supporting this were always polite and friendly and always happy to help with any issues.A family friend works on different building sites as a contractor and he even commented how impressed he was at the quality inside the home.Everyone that has been to resolve any snags has always been pleasant and polite. Have found a few further niggles more recently and have contacted customer services and these have been rectified / are being rectified in appointments that have been booked in.One of my main issues when I got the house was the kitchen cupboards being marked - a defect from the manufacturer. With the site teams support, these were replaced several times until they were perfect and I was completely happy with them. This was a painting defect in doors directly supplied and fitted by the kitchen supplier and nothing to do with the site team, but they came after every visit from the kitchen team to get an update and if I was unhappy with them, then they escalated this and ensured this was resolved.If I was to buy another new build - I would happily buy another Anwyl home - especially if the site management team included Ian or Jake who are determined to get things right.
Amanda · 14 May 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Hi Amanda, wow! thank you for taking the time to leave this lovely review about your experience at our Oaks at Rossbank development. Ian & Jake certainly work very hard to provide a quality home and to resolve any issues that arise so it's great to read how much you appreciated this, thank you & we wish you many more years of happiness in your Anwyl Home.
★★★★★ 5/5
TrustpilotThanks Josh Hough and Lee
Josh Hough and Lee were extremely helpful and did a fantastic job. They fixed the issues in our spare bedroom and cleaned everything up and left the room how they found it. They even explained what they were doing so I understood. Thanks so much!
Steven · 10 May 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Thanks Steven, your feedback was appreciated by Josh & Lee.
★★★★★ 5/5
TrustpilotFantastic service provided from all of…
Fantastic service provided from all of the team at Anwyl in Holmes Chapel, have made moving into our first house as smooth and stress free as possible. Special thanks to Andy, he has been amazing when it has come to dealing with snags. Goes above and beyond could not be happier.
Rob · 10 May 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Hi Rob & Jessica, thank you for your review of your experience at our Victoria Mills development. We have immediately shared your feedback with them and know how much they appreciated it, thank you.
★★★★★ 5/5
TrustpilotChris Appleton and Paul Higham in…
Got Chris Appleton and Paul Higham in our home to fix the creaking floorboard. The guys did a really good job, it only had a small mark in the wall but they are sorting out on the next visit.
Christielle · 10 May 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Hi Christielle, thank you for this review and you can be sure the technicians will certainly sort any issues out on their next visit.
★★★★★ 5/5
TrustpilotCreaky Landing…
Paul and Josh came to repair a creaky landing. They were very courteous and tidy and explained what they were doing. They made sure that we were aware of any safety issues. We are very happy with the work they did.M & AAG
Arlene · 9 May 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Hi Arlene, thank you for taking the time to leave this review, Paul & Josh really appreciated it.
★★★★★ 5/5
TrustpilotBath Sealant repair
We have owned the Hartford since June 2023 at Crossfields, Catterall. The bath had settled slightly bringing the sealant away from the bath. Spoke to Anwyl who had a technician there the same day, brilliant service. The Technician turned up early (Josh Hough) very friendly, put on shoe covers to protect the carpets, worked efficiently and took great care to repair properly. Thankyou
Renvarg · 9 May 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Hi, thank you for taking the time to leave this review, sometimes repairs can take longer than we would all like so it's great we were able to provide a speedy service for you. Thanks again.
★★★★★ 5/5
TrustpilotJosh hough was brilliant gets the job…
Josh hough was brilliant gets the job done and he is lovely
Abigail · 9 May 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Thanks Abigail!
★★★★★ 5/5
TrustpilotLee Ashworth came to do a job for us on…
Lee Ashworth came to do a job for us on garage internal door as always he dud a professional perfect job for us top class workman a credit to the company
Glyn · 8 May 2024 · Anwyl Homes Chester
Agent replied · 23 December 2024
Thanks Glyn
★★★★★ 5/5
TrustpilotExcellent visit by Josh Hough
Visited today by Josh Hough Customer Service Technician regarding outstanding painting jobs plus disturbance from rattling roof tiles. He spent 3 hours with us, completed the painting jobs to a high standard and on entering the loft he quickly identified 3, 4 locations where broken pieces of roofing tiles had gathered behind the felt, which have been causing a nuisance to us during windy weather. He clearly marked the locations so that roofer could attend on a future date to retrieve the broken tiles. We found Josh to be very professional in his outlook and he is a first class ambassador for Anwyl Homes.
Bill · 8 May 2024 · Anwyl Homes Chester
Agent replied · 24 August 2024
Hi Bill & Elaine, thank you for taking the time to leave this review about Paul, glad he was able to sort your door so quickly!
★★★★★ 5/5
TrustpilotFab service thanks
Helen · 8 May 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Thanks Helen
★★★★★ 2/5
TrustpilotActual development review
If anyone looks closely at the below reviews they are to do with the people that come out and fix things not the company. The houses are pretty however they have bad customer service. Our development was finished over a year ago and there is still fences incomplete areas rocks all kinds found in the ground. Sarah from the customer service team is the most unhelpful person! All she does is gives false information obviously it's the companies fault but wow 0 service from her. We live at Edenhurst Grange and have to say it's so appalling that the company is this close to finishing a gorgeous estate but cannot be bothered to finishing the final small parts! Just get the landscaping sorted keep saying the weather...... Waiting for the grass to grow... The grass can't grow because you have left 100000 of house bricks on the ground. Btw people this is near the kids play areas the entire ground is a tripping hazard.
MA · 8 May 2024 · Anwyl Homes Crewe
Agent replied · 10 June 2024
Hi, we were so sorry to hear how unhappy you are with the remaining works at our Edenhurst Grange development. We are aware that there are outstanding works on the public open spaces, some of which Sarah wasn't initially aware of and which have been delayed due to the weather. These areas have now been stone picked and re-seeded and once the seed has established these areas will be opened. We're certain you will see an improvement in these areas very soon, if not already.
★★★★★ 5/5
TrustpilotFront door replaced
Lee Ashworth came to replace my front door. Did a great job and very respectful and polite man Thanks Lee
Bernie · 7 May 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Thanks Bernie!
★★★★★ 5/5
TrustpilotWe have had a very happy experience…
We have had a very happy experience with the purchase of our new home from the Victoria Mills development by Anwyl Homes. Particular thanks must go to Gyllian,Isaac and Andy.
MRS · 7 May 2024 · Anwyl Homes Ellesmere Port
Agent replied · 10 June 2024
Hi Helen, it's so lovely to read how happy you are with your new Anwyl Home, thank you for naming our sales and site team at our Victoria Mills development, we will be certain to pass this on to them.
★★★★★ 5/5
TrustpilotHad Lee Ashworth here today to look at…
Had Lee Ashworth here today to look at the door lock as it wasnt working he's done a fix until the parts ready one the 23rd very nice man and see you on Thurs 23rd thanks
Ryan · 7 May 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Thanks Ryan, hope it all got sorted on the 23rd!
★★★★★ 5/5
TrustpilotMoved into new house Winnington…
Moved into new house Winnington December 2023, for a new build, was happy with the quality and finish of the house, snags dealt with quickly and efficiently by the site manager Scott & Keith.
Tony · 7 May 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Hi Tony, thank you for your comments about Scott & Keith but also about the quality and finish of your home, it's great to hear.
★★★★★ 5/5
TrustpilotMoved into our new Anwyl home in…
Moved into our new Anwyl home on the Victoria Mills development in February. Very happy. There were a few minor snags which were dealt with promptly and efficiently by Isaac and Andy who have both been very helpful, checking in to make sure we were settled and that everything had been dealt with to our satisfaction - which it had.
Customer · 3 May 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Thank you!
★★★★★ 5/5
TrustpilotFantastic job by Richard over the past…
Fantastic job by Richard over the past few days, professional and thorough work
Mark · 3 May 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Thanks Mark!
★★★★★ 5/5
TrustpilotReplacement Front Door.
Replacement Front Door.Peter was polite, quiet and explained everything he was doing as he went along. He kept his work area tidy as he went along too. After completing the job, he cleaned up thoroughly and showed me the cause of that the problems ( door difficult to close and lock, rubber seals falling out and rain water seeping in under the front door) had been on the parts he had had to remove. He also worked through his lunch break because he wanted to complete the job before he stopped to eat. He was very grateful for the brews I made for him. Job Well Done.
Gillian · 2 May 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Thanks Gillian, we're really glad Pete was able to sort your door, we've passed on your thanks to him, he really appreciated the brews! Thank you.
★★★★★ 5/5
TrustpilotJosh the customer service technician…
Josh the customer service technician who attended my house to reseal my bath was very professional and did a great job! Thank you!
Ben · 1 May 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Thanks Ben!
★★★★★ 5/5
TrustpilotThanks again to Josh Hough for sorting…
Thanks again to Josh Hough for sorting out the shrinkage cracks up the stairs. It all looks brand new again!
Amy · 1 May 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Thanks Amy!
★★★★★ 5/5
TrustpilotLee & Josh replaced our front door sill…
Lee & Josh replaced our front door sill today, they’ve done a fab job and fixed issues that weren’t on their list to do! Both amazing at what they do. Thank you both again☺️
Ella · 30 April 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Thank you Ella!
★★★★★ 5/5
TrustpilotA speedy, efficient and first class service
Had a visit today from Lee Ashworth the ADP man! Aligns doors perfectly!! My front door had settled and needed re-aligning. It now keeps out the northerly winds. Thank you Lee. He has also pledged to return as the outside paint on the door has peeled off in parts and the door requires sanding and repainting. I am sure he is as good with a paintbrush as he is a screwdriver. Jack of all trades a top man 👍
David · 30 April 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Hi David, thank you for this review, Lee certainly is just as good with a paintbrush as he is with a screwdriver. If you haven't already, please contact Customer Services to book an appointment for any additional work that is needed.
★★★★★ 4/5
TrustpilotSnag fixes
Richard Nelson came to mine yesterday to fix some snags. He was professional & friendly. Only feedback is the list given to him, didn’t provide enough details, so we had to figure this out together. It would be helpful if the customer support team provided the pictures from the snag report for the technicians.
Anonymous · 30 April 2024 · Anwyl Homes Chester
Agent replied · 10 June 2024
Hi, thank you for this review, we will certainly take your feedback on board.
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