Anwyl Homes estate agents in Chester, Crewe, Deeside and 2 more

★★★★★ 2/5

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Actual development review

If anyone looks closely at the below reviews they are to do with the people that come out and fix things not the company. The houses are pretty however they have bad customer service. Our development was finished over a year ago and there is still fences incomplete areas rocks all kinds found in the ground. Sarah from the customer service team is the most unhelpful person! All she does is gives false information obviously it's the companies fault but wow 0 service from her. We live at Edenhurst Grange and have to say it's so appalling that the company is this close to finishing a gorgeous estate but cannot be bothered to finishing the final small parts! Just get the landscaping sorted keep saying the weather...... Waiting for the grass to grow... The grass can't grow because you have left 100000 of house bricks on the ground. Btw people this is near the kids play areas the entire ground is a tripping hazard.Update: I know the work has started but the situation still looks awful. It's so messy when you look around non of the grass has been cut and left looking very messy and run down. The wonky temporary fence that's been there over a year. The building was completed over a year ago now and still not completed the ground works gives vibes of wanting your money then running away. Again such a shame when a company can be amazing but fails badly on things they can control and deliver on.

MA · 12 June 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Richard Nelson

Richard came to complete some mastic work on our garden wall. He was on time and kept us informed every step of the way. He was very professional and friendly. A credit to Anwyl!

Caroline · 11 June 2024 · Anwyl Homes Oakenholt

★★★★★ 5/5

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Friendly & personable

Friendly & personable. Did the job at hand

Neil · 9 June 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Josh was fantastic

Josh was fantastic, got the job done and it looks great , thank you!

Neil · 7 June 2024 · Anwyl Homes Chester

★★★★★ 5/5

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The customer service technician Chris…

The customer service technician Chris Appleton, was very polite, friendly, professional and worked really hard all day to finish the tasks required. He was very mindful of working from home and being on meetings. I can’t speak highly enough of him. Thank you

Melissa · 6 June 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Victoria Mills, Holmes Chapel

We purchased a new house on the Victoria Mills development in Holmes Chapel in March.Gyllian- in the sales office - was extremely helpful throughout the process. She has obviously had a lot of experience in her field and dealt with everything in a professional and friendly manner. Our ‘snag list’ was dealt with efficiently by Andy and a problem with the front door (we only realised recently ) is being dealt with by the Customer Service Team in early July. The site manager-Isaac- in particular, has been extremely helpful and always greets us cheerfully when we see him around.

Elizabeth · 5 June 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Cross Fields Development

Cross Fields Development The quality of an Anwyl Homes new build house is very good when compared to many other house builders. We bought a ‘Henley’ house type and love the family area and size of the rooms throughout. We have had a few snags most of which have been dealt with promptly and to our satisfaction by the site manager Ian and also the customer care team. From day one, Ian has been attentive to any questions/queries that we have raised and has done his best to resolve for which we are appreciative. Debbie in the sales office was also very professional and thorough during the sales process. Overall the AH staff and trades people at Cross Fields deserve a big thank you!

Lynda · 4 June 2024 · Anwyl Homes Chester

★★★★★ 1/5

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Poor Customer Aftercare

Stonebridge Fold - Longridge Anwyl Customer AftercareI have previously recommended Anwyl Homes to people as the house design and high ceilings impressed me but, after dealing with aftercare for the multiple issues we have had with the property in the 2.5 years, I no longer do so. We have been in the property for over two years and we still have a high number of unfinished items from the snag list submitted 2 weeks into ownership. An ongoing leak highlighted BEFORE we moved in has still not been resolved and even using their ‘official complaints procedure’ has come to nothing. Offers of quick fixes and direct replacements for faulty products and installation have been made but no actual resolution. We have damp due to a badly installed ceiling fan that floods the bathroom and cuts the electric to the upper floor of the house every time it rains. This has been ‘fixed’ around 4/5 times.We have had to pay thousands of pounds for drainage and levelling of the gardens as the customer care and site managers deemed a brick filled swamp ‘an acceptable garden’We have a delaminated external door that was mentioned just over 2 years after purchase, no help was offered for such an issue just directed to the manufacturer. Be warned, the complaints procedure is not documented. There is no policy and when one is requested you will get a half baked response and talked to like a child. There is also no time constraints on resolving any issues you may have. The customer care team is ran so lean that nothing will get resolved for at least two weeks no matter how good they are, it takes 10 days to respond to email requests. If you choose to contact the complaints team, you will be expected to write a formal letter, in 2024, but you will not get a written response. Instead the response will be a phone call (which means you have nothing to escalate the complaint) and will be sticking plasters instead of repairs.100% the worst customer service I have ever received.

Jordan · 3 June 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Chris was great

Chris Appleton was great. Very polite and very helpful.

Jack · 31 May 2024 · Anwyl Homes Chester

★★★★★ 1/5

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So Disappointing !!

I moved into the new build house almost a year, however, I found that the points below are very disappointing:1. One high level rain water downpipe is missing when compare with another same "House Type" which next to me few house away on the same street. After reporting to Anwyl, they just replied that it is according to the drawings and refused to site check with other "House Type" as I mentioned. Of course,no further action is taken.2. Flooding at my house garden path. Have reported to Anwyl, they sent a staff to have a 5-sec check without any tools or measurement. Anwyl refused to bare the responsibility and claimed I have altered the garden. I explained that the path haven't been altered or re-paving and requested to have a meeting with their senior engineer again. Undoubtedly, No further follow-up from Anwyl until now.3. Half-round gutter system has been installed for my house facing rows of 40-meter tall tree with just 10 meters away. During the fall season, this kind of gutter system does not catch any rainwater but for collecting leaves. Housing on the same street suffer from the same problem.So disappointing!!

Roy · 30 May 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Ceiling joints repaired and repainted…

Ceiling joints repaired and repainted in kitchen and bedroom. Excellent service , Chris went above and beyond . Highly recommend.

RICHARD · 27 May 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Lee Ashworth came back out to fix the…

Lee Ashworth came back out to fix the door lock he's done an amazing job and very friendly thanks again Lee

Ryan · 23 May 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Richard Nelson. Customer service technician. What a great guy

I have just had Richard Nelson customer service technician come to sort out some issues with my on-suite doors. Richard was absolutely lovely, friendly and very professional. He even sorted out my external gate for me. Nothing was too much trouble. He is definitely an asset to your team.

Becky · 23 May 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Excellent customer service by Peter Giddins

Peter Giddings was excellent, in all the work and the care he puts into it. Going the extra mile with all the jobs.

Maria · 23 May 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Top Drawer Service

Peter was professional, courteous and friendly. He did a really good job as he had done previously. Can’t recommend him and all the guys at Anwyl highly enough

Tony · 22 May 2024 · Anwyl Homes Ellesmere Port

★★★★★ 5/5

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The team at Priory Gardens are amazing…

The team at Priory Gardens are amazing people from the delightful Steph and Sam (the girls in the sales office) to the kind assistant site manager Shaun. I can honestly say that the team have worked really hard on my behalf. I am very happy in my new home. Thanks guys

Susan · 20 May 2024 · Anwyl Homes Chester

★★★★★ 3/5

Google

Rating only, no written review.

Zara · 20 May 2024 · Anwyl Homes Chester

★★★★★ 5/5

Google

Cool new built homes

Okoli · 20 May 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Ian came to assess a problem we have…

Ian came to assess a problem we have with our home on the Anwyl site at Burscough, he checked ot out and had to report back to base. A very nice guy, very helpful and friendly, like all the Anwyl people, they care about their customers.Just had another visit from Josh and Chris to replace rear door and door frame. They've done a brilliant job and once again 2 smashing lads. The staff we have come across are a credit to Anwyl homes.

Andy · 17 May 2024 · Anwyl Homes Ellesmere Port

★★★★★ 5/5

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Chris was really helpful!

Chris was really helpful. He was efficient and communicative. He explained the issue well and found a resolution that was suitable.

Tim · 16 May 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Great job!

Josh and Lee did a great job sorting out the door. They were really thorough and left things immaculately clean.Both were polite and professional and were clearly conscientious in their work.

Nicola · 16 May 2024 · Anwyl Homes Chester

★★★★★ 5/5

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New home at Winnington Place

New home at Winnington Place. I moved in to my beautiful new home at the end of March. From the moment I came to the sales appointment for a general enquiry right upto my 4 week review the service, support and advice I have been given has been exceptional. Marie and Kelly from a sales perspective have been really helpful, clear and always prompt. Their honest and friendly nature was so beneficial right upto receiving my keys. It gave me peace of mind. Meeting and the site managers Keith and Scott was also really reassuring. They are friendly but also highly professional. They respond quickly to any minor queries and are helpful and reliable. The quality of the build and the finish is amazing. I highly recommend the development at Winnington Place - you will be really well taken care off.

Amber · 16 May 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Peter Giddins was absolutely fantastic

Peter Giddins was absolutely fantastic! He was incredibly professional and attentive Customer Service Technician. He’d seen an opportunity to see us earlier than expected which was a very welcome surprise as it meant I could carry on with my day. We had two doors which, as the house had settled, started to stick. The en-suite especially was sticky. Peter talked me through the work needed and got stuck in straight away. I felt immediately comfortable with his service, so was happy to leave the door open so he could get to work. In less than an hour he was finished. The doors are perfectly able to close which is a massive weight off of mine and my boyfriend’s shoulders. Really appreciate all you help and if I needed anything again, would hope you’d be available.

Jayne · 16 May 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Two very happy Crossfield developement home owners

We bought our new Anwyl Home on the 9th February 2024.The whole buying process was smooth and Debbie(the site saleslady),was very helpful all the way through,and sorted any problem very professionally,she was brilliant.The house type we bought is a Hartford,and we love it.Everything about it is great.The size of rooms,the small details,and the build quality.Ian, the site foreman was always on hand to help,and sort out any snags that you always get on a new build.Thing is,there wasn`t many at all,such was the quality of build.My wife and I would give Ian 10 out of 10 for the service he gave us,whilst we have known him on site.We have had a good few new builds in our time,and we both agree ,the lovely Anwyl Home that we now live in,is one of the best if not THE best.Thanks,to all team at Anwl Homes.

Mr · 15 May 2024 · Anwyl Homes Chester