5/5
TrustpilotJosh Hough did an excellent job…
Josh Hough did an excellent job painting my outside door. He was very efficient and explained everything to me. Thanks.
Agent replied · 10 June 2024
Thanks Wendy!
Trusted Agent profile
Anwyl Homes estate agents in Chester, Crewe, Deeside and 2 more
★★★★★
1,195 reviews across 5 offices and 2 platforms
Anwyl Homes has five offices, in Chester, Crewe, Deeside, Oakenholt and Ellesmere Port. Together they have 1,195 reviews on two platforms, rated 4.6 out of 5 overall.
Our offices
Anwyl Homes's five offices, most reviewed first. Each has its own page.
- Anwyl Homes ChesterClifton Drive, CH1 4LG1,080 reviews · 11 on Google (4.4)65 in the last 90 days
- Anwyl Homes CreweNewcastle Road, Shavington, CW2 5EB1,080 reviews · 6 on Google (4.0)66 in the last 90 days
- Anwyl Homes DeesideWelsh Road, CH5 2RD1,074 reviews · 9 on Google (4.3)68 in the last 90 days
- Anwyl Homes OakenholtA548 Chester Road, CH6 5WN1,073 reviews · 8 on Google (1.5)65 in the last 90 days
- Anwyl Homes Ellesmere PortRossbank Road, CH65 3AN1,016 reviews · 6 on Google (4.0)65 in the last 90 days
Latest reviews from every Anwyl Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotNew Home Victoria Mills
Moved into my new home, Anwyl development at Victoria Mills, the end of March 2024 and the whole process from purchase to moving in has been very smooth. Having identified some minor snags within the first few weeks, Isaac and team have been very responsive arranging these to be rectified efficiently and all at once with minimal disruption.
Agent replied · 10 June 2024
Hi Julie, thank you for this review about the team at our Victoria Mills development, it is appreciated.
5/5
TrustpilotGreat workman
Perfect, came in did the job perfectly and went, exactly what I needed, also very knowledgeable about other jobs that need looking at
Agent replied · 10 June 2024
Thanks James.
5/5
TrustpilotA smooth process
The entire process from viewing the show homes right the way through to completion was very smooth, and we were kept updated for the entire duration. We had a little issue when choosing our extras which resulted in an additional fee needing to being paid, but this was in part waived by Anwyl and did not pose any issues whatsoever on the process. Our property is very well built and only had minor issues upon completion (stiff locks / small paint touch-ups etc.) and all were dealt with promptly.The process was very smooth, and I am very happy that Sam and Steph (Priory Gardens) were on-hand to support throughout.
Agent replied · 10 June 2024
Hi Adam, thank you for taking the time to leave this review about your experience at our Priory Gardens development. We have passed your feedback on to the team and know how much they appreciated it, thank you.
5/5
TrustpilotPeter Giddins Winnington Place
Peter Giddins was very attentive and completed the works to a very high standard. Thank you so much!
Agent replied · 10 June 2024
Thanks Emily!
4/5
TrustpilotJosh Hough did a good job of repairing…
Josh Hough did a good job of repairing the window sill. Prompt service
Agent replied · 10 June 2024
Thank you!
5/5
TrustpilotReview for Mr.Chris Appleton
Mr.Chris Appleton was the technician who came and we were extremely pleased with his work. He was polite, kind, and completed the work in the best fashion. We would like to thank him for doing a very good job!
Agent replied · 10 June 2024
Thank you!
5/5
TrustpilotRichard Nelson did a fantastic job at…
Richard Nelson did a fantastic job at ours today.
Agent replied · 10 June 2024
Thank you!
5/5
TrustpilotGreat service from Josh
We had Josh Hough come and cover up a stain on the ceiling, I must say that he has done a great job and it looks new again. Very respectful of our property also considering we have an escape artist of a dog A credit to the Anwyl name.
Agent replied · 10 June 2024
Hi Steven, thank you for taking the time to leave this review about Josh, one of our Customer Service Technicians. Also glad your dog is still present and correct!
5/5
TrustpilotFantastic job by Peter
It has taken quite some time for Anywl to address the remedial issues, but that is not the focus of this review.Over the last couple of days, Peter Gidfdins has been addressing some of these issues and I have to say that the quality of workmanship has been outstanding. Very please with the work he has carried out.
Agent replied · 10 June 2024
Hi Robert, we were really pleased to read how happy you are with the work Peter has completed at your home, so sorry if it's taken us a while, rest assured we will always sort defects out and glad Peter was able to do this for you.
5/5
TrustpilotGreat customer experience
Richard was on time and did a very good job of repairing my skirting board and sorting some other snags out.He finished the job by cleaning and tidying up and completed the jobs well.
Agent replied · 10 June 2024
Thanks Hayley, Richard really appreciated your review!
5/5
TrustpilotLee Ashworth did a fab job repairing…
Lee Ashworth did a fab job repairing the silicone in the bathroom. Very professional. Would be good if I could get some more of my outstanding 4 week call items sorted this efficiently.
Agent replied · 10 June 2024
Hi Adam, thank you for your feedback about Lee, if you do need any help with your 4 week call items please get in touch with Customer Services who will be happy to give the site team a chase for you. They can be contacted via the webform on our website or by calling 03300 244955.
1/5
TrustpilotA year after moving in we still have snags
A year after moving in we still have a lot of snags - missing hinges, door frames that have been painted over dust which look horrendous, flooring levels that don’t meet NHBC standards, and grout missing in our tiles, amongst other thingsCustomer care takes ages to respond and when they do they ignore parts of the email and only respond to certain issues. A year ago our grout gaps were looked at by a contractor who said they couldn’t be filled as 9 tiles were not level and needed replacing and one of the tiles was chipped. He took lots of pictures and did a report which he said would be sent to anwyl. Conveniently the report has never materialised, the grout is still not filled and anwyl offered to fill the grout in a non-matching colour but have not replaced the tiles. We also had to wait a year for a knocking noise when we took a shower to be resolved. We are now left with 2 huge plastered over holes in our wall, with a 3 month wait to repair this - why do we need to wait this long for this to be sanded down and painted? Finally, when we moved in our drive way was not done (why the house was handed over when not done I have no idea) they finally came to do this after a few months and installed rusted drains. Today we received an email stating they they wouldn’t replace the rusted drains as it doesn’t affect structural integrity - why were then even installed rusted in the first place?! Please can customer care respond and address items much quicker and respond to all issues addressed and not just the ones they feel like addressing.
Agent replied · 10 June 2024
Hi Anna, we were really sorry to read your review, whilst we always try to apply the final surface of tarmac to driveways before the date of legal completion, sometimes due to the availability of the contractor, or the materials or the weather this isn't always possible. Unfortunately, items that are exposed to the elements will rust over time. We have investigated your concerns and can't find any evidence of issues you have raised that have not been responded to, if there is any further help you need, please don't hesitate to get in touch with Customer Services who will reply within 5 working days and be happy to help.
5/5
TrustpilotChris - Crossfields 19/04/24
Chris was very punctual, polite and courteous, he was friendly and helpful, thank you Chris.
Agent replied · 10 June 2024
Thanks Linda!
5/5
TrustpilotPeter was just great 😊
Peter came to fix our front door as we had issues with bugs getting in, he was brilliant such a lovely man and full of knowledge. Peter went above and beyond to make sure everything was fixed for us.
Agent replied · 10 June 2024
Hi Amy-Mai, thank you for your review and hopefully no more bugs!
5/5
TrustpilotWe are very happy with our new house
We are very happy with our new house, the build is amazing, the after care we have been given is 5star, the assistant site manager John goes above & beyond Anwyl are very lucky to have him, Lovely estate very friendly people, A pleasure to live here
Agent replied · 10 June 2024
Hi Susan, thank you for your review about our Alexandra Gardens development, in particular John. We immediately passed your feedback on to him and know how much he appreciated it. We wish you many more years of happiness in your New Anwyl Home.
5/5
TrustpilotMy experience in dealing with Anwyl
My experience in dealing with Anwyl - Mill Green site team has been a positive one. Nathan (site manager) has been approachable, ready to answer any questions I've asked. When a few of the outstanding snags haven't been completed to correct standards the team makes it a priority to get this completed within good time. The site team have been attentive to dealing with issues on the day even when they have other jobs to complete elsewhere.
Agent replied · 10 June 2024
Hi Steven, thank you for your feedback about the team at our Mill Green development, they were made up!
5/5
TrustpilotWinnington Place
I have recently bought a new home at Winnington Place and my experience with both the sales and site team has been brilliant. I had previously been very let down by another developer, so I was cautious initially about going for a new build, but Marie and Kelly were wonderful throughout the stressful buying process and kept me up to date constantly. As I was buying by myself, they were sensitive to the fact it could be overwhelming process and I feel went the extra mile. Since moving in, the site team Scott and in particular Keith, have gone above and beyond to look after myself and my neighbours. Any snags I raised have been quickly dealt with and to a high standard and again, nothing has been too much trouble. I’m really happy in my new home and love the environment that has been created by the whole team.
Agent replied · 10 June 2024
Hi Katie, thank you for taking the time to leave this review about our Winnington Place development and the team there that have made your move so easy. We wish you many more years of happiness in your New Anwyl Home.
5/5
GoogleVery nice homes
5/5
TrustpilotPeter Giddins came to my property to…
Peter Giddins came to my property to rectify some outstanding issues. He was extremely thorough and efficient. Carried out work with attention to detail. The first person from Anwyl homes I feel confident to carry work out on my property, as I have had bad experiences with majority of Anwyl home workers. Much more positive experience hence deserves to be recognised through good reviews.
Agent replied · 13 June 2024
Hi Rachel, thank you for this review about one of our Customer Service team, Chris. We hope you don't need to see him again but if you do, he'll be happy to help I'm sure!
5/5
TrustpilotChris Appleton
Chris Appleton, was a credit to the anwyl team along with Peter Giddins.We had a front door replacement.They were both very friendly and professional.Very happy with the job completed.
Agent replied · 10 June 2024
Hi Chris, thank you for this review about two of our Customer Service Technicians; Chris and Peter, they really appreciated it.
5/5
TrustpilotLovely home
We purchased our new Anwyl home last September and absolutely love it. We part exchanged our old home, and although there were some hiccups with us needing to get certificates for gas/electric, it was a very smooth process. Carol (sales) was fantastic throughout and still is! Jack and Jonathan (site management) have just been wonderful.
Agent replied · 10 June 2024
Hi Francesca, thank you for taking the time to leave this great review about our Summers Bridge development. All our team work really hard to provide a great experience for our customers so it's very rewarding for them to hear when we've got it right! Thanks again.
4/5
TrustpilotVery responsive on-site team
All in all, I'm very happy with my Victoria Mills home. A fair few snags were identified shortly after moving in in August 2023 but these have largely been addressed, and done so quickly. My customer journey has been up and down (the only reason for not giving 5 stars) but I will say that Isaac and Andy on site have been very responsive and helpful when I've needed them, and very friendly.
Agent replied · 10 June 2024
Hi Jamie, thank you for your review, we're sorry to read that you've not had a perfect customer journey but glad that Isaac and Andy have made up for it! Thanks again.
5/5
TrustpilotChris Appleton and Pete came to repair…
Chris Appleton and Pete came to repair my front door and ensuite. Excellent customer service and very friendly. Thanks guys:)
Agent replied · 10 June 2024
Thanks Sophie!
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Questions about Anwyl Homes
Which Anwyl Homes office has the most reviews?
Chester has the most, with 1,080 reviews rated 4.6 out of 5, followed by Crewe with 1,080.
Where are the Anwyl Homes offices?
The five Anwyl Homes offices, by town:
- Chester: Clifton Drive, Chester, CH1 4LG
- Crewe: Newcastle Road, Shavington, Crewe, CW2 5EB
- Deeside: Welsh Road, Deeside, CH5 2RD
- Ellesmere Port: Rossbank Road, Ellesmere Port, CH65 3AN
- Oakenholt: A548 Chester Road, Oakenholt, CH6 5WN
