Anwyl Homes estate agents in Chester, Crewe, Deeside and 2 more

★★★★★ 1/5

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AVOID ANWYL! Do not buy and put yourself through it!

St. Helens Lea Grange siteDo not buy and put yourself through the stress. I bought a new build and it literally has had problems with almost everything from the onset. I’ve been waiting almost a year to get things sorted and it’s still not finished. Everything they do is on the cheap and rushed. Jobs are made worse when they’re re-done and need correcting several times, or they can’t be corrected and you’re left with a worse problem than the original issue. There are no quality checks and their standards are appalling. The NHBC certificate means nothing as it basically says the house has four walls and a roof. You would think it’s bad enough they mess things up the first time, but a third and even fourth attempt and they still can’t fix things.A group of Year 10 GCSE Design students could build a better house, or even The Three Little Pigs for that matter! Unfortunately, it’s no joke. It’s a hell of a lot of money to spend for what you end up with, which is a mis-sold house that isn’t the same as the show home.Customer service is dreadful. It takes ages to get a response. Site agents and customer service rarely reply unless you make a fuss and when they do, they expect you to be grateful. The house wasn’t anywhere near ready and I had constant work going on for nearly a year after to get to a half decent standard. A lot of the work is sub contracted to workers who don’t have the skills or knowledge. I’ve had excuses about the dreadful plaster work from site agents that it’s ‘done in the dark’ or that ‘workers don’t get paid much’.Everything that could go wrong with a house from top to bottom has been an issue, from sewage pipes not connected, shattering oven doors to water damaged kitchen counters (that all needed replacing), uneven floors, leaking dishwashers. Plus, the entire house needing to be sanded and repainted only to look worse than it was before. The amount of work moving furniture and clearing whole rooms was more stressful than the moving process, and many rooms were out of use for days. Sadly, the list of problems goes on and on, and there’s always new issues from it not being done properly in the first place. It was like living in a building site for months on end.It’s been exhausting and the house is certainly not worth the money I paid. I’ve been lied to, waited in for no show appointments, had workmen disappear in the middle of jobs and then leave unfinished along with their mess. I’ve also had some of my own belongings damaged and been put through total hell. Sadly, if you search through Facebook groups or online it seems I’m not alone.Please knock on the door of any residents who have moved in and get an honest opinion. You will not want to go ahead with the purchase!You’re not buying a new house, you’re buying a cheaply produced crap house that has had every corner cut and no care, checks or pride taken in the most basic aspects of its construction. It will take months or years to get the basics sorted and a lot of issues will never be attended to. However, you are still paying the full whack!As for the scenic surroundings, you have to pay a yearly fee for unmaintained pond full of rubbish and bags of dog mess in it, as well as all over the paths. Plus, as an added extra you get all the builders’ rubbish blown into your front garden once a week.Don’t expect any accountability or even a response from the owners of the company.I was told the Anwyl brothers ‘don’t respond to customer emails’ after sending them my complaint, which wasn’t even opened and read by them.I also do not believe any 5 star reviews here are genuine either. Save you’re money as the show homes are an illusion!Just to top it all off they leak your private data! No word of a lie!Anwyl are a disgrace and if I could give zero stars I would.UPDATE January 2024: I've had four years of toilets blocking and overflowing, sewage leaks in the house, shower overflowing, sewage backing up in garden an in the house. Anwyl just deny issues despite already being found to not have pipes connected amongst many other serious snags. Their 'expert' says too much toilet paper used and nothing wrong. Fast forward to NHBC having to replace multiple pipes and manhole chambers, as layout as does not meet NHBC standards, what a surprise! If you look at all the positive reviews they are just reviewing tradesman and not the house, but in my experience the majority of tradesman were rushed, careless and poor too. Read the one star reviews for a true depiction of Anwyl. They have no consideration for customer, workmanship, safety, quality, morals and decency. They were happy to leave me with blocked toilets over Christmas, despite later proven time & time again that their denials were proven wrong by the NHBC. Keep fighting as they do offer some money back despite multiple denials. My front garden was dug up 5 times!! AVOID!!

Customer · 21 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Paul Higham and Richard - excellent customer service

Paul and Richard did a fantastic job, good workmanship, left no mess and offered advice on maintenance.

James · 20 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Paul visited today and was really…

Paul visited today and was really great. Very professional and friendly

A · 18 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Enjoyable experience - new house purchase with Anwyl

I have recently moved into a Anwyl new home and the experience has been a good one. Sarah & Luanne (Sales Office) have been a pleasure to deal with from day one to completion. They are always willing to help - and still do currently - and nothing is too much trouble.Oliver & Nigel (Site Managers) have also been great throughout and helped me with issues outside their remit to ensure I was happy. All new house issues and snags have been resolved efficiently and professionally. All work has been carried out to the highest of standards and I can highly recommend Anwyl

Mrs · 18 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Josh was great

Josh was great! Clean quick and efficient, got the job done with no hassle whatsoever!

Amy-mai · 18 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Happy with Lee Ashworth’s visit and…

Happy with Lee Ashworth’s visit and work undertaken.

Michael · 17 March 2024 · Anwyl Homes Ellesmere Port

★★★★★ 5/5

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Great Service

2nd time we have had Paul Higham out and for each visit we have had a great service, lovely fella who does a great job. Thanks Paul!

Andrea · 15 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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From Our First Visit to Priory Gardens

From our first visit to Priory Gardens to the moment we ‘Met the Builder’ the girls at Anwyl (Sam and Steph) were amazing. We had to sell our house first which didn’t go as smooth as expected but they kept re-assuring us that all would still be ok with the purchase. We then agreed on colours and patterns and we asked for some slight changes and they delivered everything as per our request. They also constantly kept us up to speed with regards to progress.During our first ‘Meet the Builder’ we viewed the house we were buying and our site manager at the time (Sean) then showed us a finished property which indicated a high standard of work.On completion of our home we put a small snags list together which included relocating a fence. All snags were dealt with professionally and the fence was re-located to its correct position. The quality of the work is excellent and we couldn’t have asked any more of the staff.Mark

Mark · 14 March 2024 · Anwyl Homes Chester

★★★★★ 1/5

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Awful experience

The customer service past sales (Emily) has been nothing but appalling. We purchased our first home back in September from Anwyl which was obviously an important time for us however we have experienced nothing but ill workmanship and poor customer service. On our key release the normal process was not followed due to Anwyl wanting to get our house sale through for their financial year end which in turn has formed a very rushed finish on the house. We highlighted many things to Jonathan who did our key release (not the usual site manager) he ensured us that a painter would be pack in to repaint, after noticing more and more throughout we were then advised that we needed to wait until our 4 week call in which they would all be rectified. So as advised we did exactly that and were told by Tomos the site manager that they wouldn’t be rectifying anything as we had now lived in the house for 4 weeks (clearly all don’t get the same training). After weeks and weeks of fighting they sent a painter over to fix the snags in which he asked me what I wasn’t happy with and replied with ‘well I’m not happy about your thoughts as I painted this house’. I was made to feel extremely uncomfortable in my own home which I do not appreciate. He also continued to sarcastically comment on the brand of car I drive which is completely irrelevant considering his role was to paint my house not observe my car. After many attempts of getting someone back to complete the snags I’ve given up due to the lack of care and pride they take in being in somebody’s home. We still have outstanding snags however when you phone and speak to the site coordinator Michelle, she is extremely patronising.We have had drain issues that we wasn’t made aware about until I arrived home one day and couldn’t access my property due to tractors blocking the entrance trying to clear them. Once i approached the site managers for an explanation of why they were blocking the entrance to my property they were just rude and couldn’t answer why we wasn’t notified of the interruption.They also have a habit of not turning up when they say they are going to and marking snags as done when they haven’t been completed and coincidentally saying they arrived when you had popped out. To top the awful experience we have had, ours and our neighbours smoke alarms were not fitted correctly which is a major safety issue and our pump to our sprinkler system had a fault which could of resulted in the sprinklers going off!! I do not recommend buying an anwyl home if you’re not willing to fight for a fair process and Ill workmanship being rectified

Kim · 11 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Through out the difficult time of…

Through out the difficult time of selling my house ( 3 additional months ) , Jason and the team kept in contact and supported me through this time

Symon · 11 March 2024 · Anwyl Homes Chester

★★★★★ 2/5

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First time purchasing new home

First time purchasing new home. Not a good experience. More remedial work to do than we had on our old house. Poor handover with no care or cleaning, poor pointing to brickwork, and general lack of care and attention by trades. Ability to clear snag list very poor. Would suggest buyers have a snag list retention with solicitors which would speed up remedial work. Good design house let down by poor trades and poor customer service.

😎 · 11 March 2024 · Anwyl Homes Chester

★★★★★ 1/5

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Brought a new anwyl home in September

Brought a new anwyl home in September. We got told when buying house that if we put the heating on for 2 hrs it would stay warm as it was all eco friendly and new technology. But since we have been in we have found our hallway and down stairs toilet freezing if we have the heating on it doesn’t make a difference we can’t keep our front room door open as it gets cold and we have to turn heating back up to warm it up again. We have spoken to other people in the same house and they are saying the same we doing think that they are insulated properly .The finish of the house is awful like paint work the paint isn’t good quality. The heating system makes a clicking noise when it’s on we have sent video after video of this and got told they can’t hear anything so can’t send anyone out as they will get charged for a call out. When they come around to fix a snag all they do is put paint or silicone over it to hide it. The estate Paths are all uneven. The park is one pice of wooden frame that is near a pond and it’s full of rubbish. There are dead plants around the estates the estates looks run down we are paying maintenance and it’s not being done .

Michael · 10 March 2024 · Anwyl Homes Chester

★★★★★ 2/5

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Anwyl is a below-average developer.

Anwyl is a below-average developer.You're paying an average of £216,800 for a new build (we paid £300,000 for ours), but the quality and finish are well below average. Some tradesmen clearly don't care, and the site managers/supervisors don't care about the homes' final finish.The snags we found that they weren't going to fix originally were because we hired a professional snag firm to find these for us. (The biggest snag was the roof truss support completely snapped.) How anyone signed this off is beyond me. The tradesman who saw this and continued to install it should find a new trade, preferably away from homes. Anwyl only agreed to fixing this when they built our neighbor's home too close to ours, which in turn left the neighbor's drive narrower than it should be. (I spotted this before our new neighbors moved in), which meant they needed to take land from us to make theirs wider.Up to 300 snags were found, 90% cosmetic, which I expected better. The rest were more serious and should have been sorted before being signed off. The rear garden is waterlogged. There are so many reasons I wouldn't buy again or even recommend Anwyl to anyone.

Kev · 10 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Chris Appleton was very helpful and…

Chris Appleton was very helpful and made a good job. Well done.

Ambrosio · 7 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Amazing Customer Service Technician

Josh Hough came to our house to rectify issues with our windows, walls and bathrooms. Completed the work in 3 hours, made no mess, work was of very high quality and he was polite and informed us along the way about what he was doing and invited us to check it prior to him finishing up. Thanks Josh!

Joanna · 7 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Another excellent visit from Paul and…

Another excellent visit from Paul and Richard. Very helpful and reassuring advice thank you.

Bill · 7 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Customer service technicians

Customer service techs added to carry out minor remedial works. Rich and Paul attended promptly and carried out the work.They were professional and both very clean workers. Good service from both.

Jw · 7 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Thank you to Josh hough

Thank you to Josh hough, nice tidy work fixing the skirting board and shrinkage cracks at my property. Cleaned up after himself and was informative on what work was carried out.

Amy · 6 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Chris and Lee excel again.

Chris Appleton & Lee Ashworth visited my property to rectify some snagging issues. What a difference it makes when you get tradesmen who know what they are doing. Chris had the sense to paint a slightly larger area (unlike the last painter) so the new paintwork blended into the old. Both Chris and Lee, as always took the time to explain their work and discuss options for the best results. They were exceptionally well mannered, clean and tidy workers. Well done Anwyl for employing these two men, it’s just a shame this standard of workmanship wasn’t applied to the original internal finish to my property.

K · 6 March 2024 · Anwyl Homes Ellesmere Port

★★★★★ 5/5

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Josh Hough was very professional and…

Josh Hough was very professional and clean worker, very friendly and a knowledgeable tradesman

Nicola · 5 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Peter Giddins was fantastic

Peter Giddins was fantastic, talked through the whole process and sorted everything quickly and efficiently.

Steven · 5 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Great service

Was very flexible to work around timings, quickly fixed the issue with no problems and done a very good job.

Hannah · 4 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Chris was great to work with and did an…

Chris was great to work with and did an excellent job. He took care and completed all the task and more..

Satisfied · 4 March 2024 · Anwyl Homes Chester

★★★★★ 5/5

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Professional & Friendly

Both Richard & Josh Hough arrived on time with all the correct fittings & fixtures. Both men completed the job in a professionally and friendly manner, even offering to clean the floor after the work was done. Great job- Thank you!

LHS · 4 March 2024 · Anwyl Homes Chester