5/5
TrustpilotLee changed the door and locks He was…
Lee changed the door and locks He was very helpful, friendly and professional, recommend him as a go to for doors and locks
Agent replied · 23 August 2024
Thank you
Trusted Agent profile
Anwyl Homes estate agents in Chester, Crewe, Deeside and 2 more
★★★★★
1,195 reviews across 5 offices and 2 platforms
Anwyl Homes has five offices, in Chester, Crewe, Deeside, Oakenholt and Ellesmere Port. Together they have 1,195 reviews on two platforms, rated 4.6 out of 5 overall.
Our offices
Anwyl Homes's five offices, most reviewed first. Each has its own page.
- Anwyl Homes ChesterClifton Drive, CH1 4LG1,080 reviews · 11 on Google (4.4)65 in the last 90 days
- Anwyl Homes CreweNewcastle Road, Shavington, CW2 5EB1,080 reviews · 6 on Google (4.0)66 in the last 90 days
- Anwyl Homes DeesideWelsh Road, CH5 2RD1,074 reviews · 9 on Google (4.3)68 in the last 90 days
- Anwyl Homes OakenholtA548 Chester Road, CH6 5WN1,073 reviews · 8 on Google (1.5)65 in the last 90 days
- Anwyl Homes Ellesmere PortRossbank Road, CH65 3AN1,016 reviews · 6 on Google (4.0)65 in the last 90 days
Latest reviews from every Anwyl Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotOur Anwyll at Victoria Mills experience…
Our Anwyll at Victoria Mills experience started with Gyllian in the sales office. From start to finish she was professional, informative and very helpful in helping us make our decision. A great asset to the company. Next we met Issac and Andy from the site management team when they came and introduced themselves and asked to arrange a date for snagging and anything else. They were so very understanding regarding access to the house which was delayed due to a family bereavement. Their kindness and care was truly appreciated. Snagging list was minimal and was done promptly- everyone was efficient and tidy. We think the house is great-the finish, the safety features and at Our Anwyll at Victoria Mills experience started with Gyllian in the sales office. From start to finish she was professional, informative and very helpful in helping us make our decision. A great asset to the company. Next we met Issac and Andy from the site management team when they came and introduced themselves and asked to arrange a date for snagging and anything else. They were so very understanding regarding access to the house which was delayed due to a family bereavement. Their kindness and care was truly appreciated. Snagging list was minimal and was done promptly- everyone was efficient and tidy. We think the house is great-the finish, the safety features and attention to eco features.
Agent replied · 23 August 2024
Hi Norma, thank you for leaving this detailed review about your experience at our Victoria Mills development. It was great to read that you love your house too. Thanks again!
5/5
TrustpilotOur experience has been great
Our experience has been great from start to finish. We purchased on the Victoria Mills development, sales team (Nigel and then Gylian) have been fabulous and the site team have been exceptional - Andy and Isaac have been a pleasure to deal with. They sorted all the snags out promptly and needed no chasing. Super helpful in their attitude. Quality of the homes is good, built to a decent standard. Not needed anything beyond that from customer care so can’t comment on that aspect but from our experience to date, would recommend Anwyl.
Agent replied · 23 August 2024
Hi Steve, thank you for taking the time to leave this review about our Victoria Mills development. We immediately passed your feedback onto the team and know how much they appreciated it, thank you.
5/5
TrustpilotSmall issue after moving in
Small issue after moving in, but dealt with really well and with little fuss. Really good work
Agent replied · 23 August 2024
Thanks Simon
5/5
TrustpilotExcellent Service
Josh was really helpful and friendly,he explained what he would be doing and used covers for his shoes and a dust sheet to protect my carpets.Excellent service.
Agent replied · 23 August 2024
Thank you Eve!
5/5
TrustpilotGreat customer service
Gyllian has been great throughout the purchasing process and talking us through choosing the right house to buy.From getting the keys, the site management team Isaac and Andy were really good getting all the items on the snag list sorted, they were really friendly, and responsive to any issues we had.
Agent replied · 10 June 2024
Hi Brian, thank you for this review, our teams work very hard to make the process of moving home as easy as possible so it's great to hear how much they helped. Thank you.
5/5
TrustpilotWhat a great guy chris Appleton is…
What a great guy chris Appleton is nothing to much trouble what a credit to the company chris is polite friendly and professional thanks chris
Agent replied · 10 June 2024
Thanks Mark!
5/5
TrustpilotGreat custom care received from Josh.
Great custom care received from Josh today one of your Customer ServiceTechnician. Arrived as planned which was a bonus after two no shows from site staff. Explained what snags he was here to sort, checked each area, advised the steps he would take and order he would complete and left the areas all clean. Work completed to a high standard which is great. Very friendly and ensured he removed shoes before entering property each time which many trades don’t bother.
Agent replied · 23 August 2024
Hi Sally thanks for this review, it was lovely to read how much you appreciated Josh's hard work and cleanliness.
5/5
TrustpilotThe whole process of buying our Anwyl…
The whole process of buying our Anwyl home was really stress free. Kerry was very patient and helpful, Ian has also been very helpful in getting us settled into our home. Would recommend over and over again.
Agent replied · 23 August 2024
Thank you for this review about The Oaks development, we would happily welcome you over and over again!
5/5
TrustpilotThe customer service technician Chris…
The customer service technician Chris Appleton was very professional and personally friendly
Agent replied · 23 August 2024
Thank you!
5/5
TrustpilotANWLY
Richard Nelson Very polite, friendly and did an excellent job 👍
Agent replied · 23 August 2024
Thanks Jessica!
5/5
TrustpilotHave nothin but praise for these guys
Have nothin but praise for these guys. From Kerry at the sales team who was outstanding, to all the guys who built the house. Both Ian’s were amazing, Ian senior came for our 4 week check, nothing was too much. Still asks now an we have been here almost 3 months if he can help in any way when we see him’ fantastic team! Thank you Anwyl
Agent replied · 23 August 2024
Hi Charlotte, thank you for this review about our team at The Oaks. It was great to read how both Ian's have been really helpful! Thank you.
5/5
TrustpilotGreat Service
Really great service from Josh Hough on re-doing the wall in the cloak room/ downstairs toilet. Looks great
Agent replied · 10 June 2024
Thanks Katie
5/5
TrustpilotThe team at Anywl Homes is amazing!
The team at Anywl Homes is amazing!They have been professional from the beginning with the sales team Kelly and Marie to the end with the awesome site managers Keith and Scott. The homes are beautifully done and they are available to respond when you need them.We have loved the journey with them can’t commend their good work enough!
Agent replied · 24 August 2024
Hi, thank you so much for taking the time to leave this review about the team at our Winnington Place development, they really appreciated it. It was also lovely to hear how much you love your house too, thank you.
5/5
TrustpilotRichard Nelson got on with the job and…
Richard Nelson got on with the job and did it well.
Agent replied · 24 August 2024
Thanks Jon
5/5
TrustpilotFrom the sales girls (Kelly & Marie) to…
From the sales girls (Kelly & Marie) to the site managers (Keith & Scott) nothing was ever too much from start to finish. Professional and helpful and go above and beyond I could not have asked for a better buying experience. The houses are well thought of down to every detail. We had bought from a previous builder but Anwyl are definetly are favourite overall. All in all they have been absolutely brilliant (Amy aswell).
Agent replied · 24 August 2024
Hi Sarah, thank you for this great review about your new home and the team at our Winnington Place development. We wish you many more years of happiness in your New Anwyl Home.
5/5
TrustpilotTop job by a top man
Lee Ashworth took every step to ensure the door was fitted with the minimum of disruption and went the extra mile to ensure the surface on the front door was restored to an optimal finish. Thank you Lee much appreciated.
Agent replied · 10 June 2024
Hi David, thank you for this review, Lee certainly is just as good with a paintbrush as he is with a screwdriver. If you haven't already, please contact Customer Services to book an appointment for any additional work that is needed.
5/5
TrustpilotLee Ashworth has done a brilliant job…
Lee Ashworth has done a brilliant job fixing our landing floor. Thank you.
Agent replied · 10 June 2024
Hi Eva, Thank you for specifically rating our team member, Will, he will really appreciate your feedback, thank you!
5/5
TrustpilotI had an excellent experience with…
I had an excellent experience with Anwyl Homes customer care today. They addressed my issues promptly and without any delay or questions asked. Thank you, Anwyl Homes, for your outstanding and lovely customer service! Highly recommended.
Agent replied · 10 June 2024
Hi Mogis, thank you so much for this lovely review about the service you have received from one of our Site Managers at our Winnington Place development. All our team work hard for our customers and it's very rewarding when they know it has been appreciated.
5/5
TrustpilotA tradesman who takes pride in his work.
Richard Nelson visited my property to complete some snagging issues. What a pleasure it is to find a workman who takes pride in his work. He has done a brilliant job, he is a clean worker, pleasant and polite. It’s just a shame that it takes so long for snags to be rectified. I am just short of 4 weeks of my first year in the property, and I can honestly say that there is only one room in the house that does not have a snagging issue. Anwyl, please employ more people like Richard to complete my snagging list, then maybe I can start enjoying my home.
Agent replied · 10 June 2024
Hi, thank you for taking the time to leave this review, all our team work hard to complete their work to a high standard, so it's great to hear that they've done this for you.
5/5
TrustpilotBrilliant!
Gorgeus,lovely House.We love it!Great service and support from Anwyl.Everything spot on!Quality Company! Thank You Kerry Thank You Tom and the rest of the Team for doing great Job!
Agent replied · 23 August 2024
Hi Mariusz, thank you for this review, our team really appreciated it!
5/5
TrustpilotPeter Giddins
Peter is great, had a couple problems with our doors and he fixed it perfectly. Lovely and friendly attitude throughout. Also helped us with our problems with the extractor hood and gave us great advice. Thank you so much!
Agent replied · 10 June 2024
Thanks Emily!
2/5
TrustpilotActual development review
If anyone looks closely at the below reviews they are to do with the people that come out and fix things not the company. The houses are pretty however they have bad customer service. Our development was finished over a year ago and there is still fences incomplete areas rocks all kinds found in the ground. Sarah from the customer service team is the most unhelpful person! All she does is gives false information obviously it's the companies fault but wow 0 service from her. We live at Edenhurst Grange and have to say it's so appalling that the company is this close to finishing a gorgeous estate but cannot be bothered to finishing the final small parts! Just get the landscaping sorted keep saying the weather...... Waiting for the grass to grow... The grass can't grow because you have left 100000 of house bricks on the ground. Btw people this is near the kids play areas the entire ground is a tripping hazard.Update: I know the work has started but the situation still looks awful. It's so messy when you look around non of the grass has been cut and left looking very messy and run down. The wonky temporary fence that's been there over a year. The building was completed over a year ago now and still not completed the ground works gives vibes of wanting your money then running away. Again such a shame when a company can be amazing but fails badly on things they can control and deliver on.
Agent replied · 22 October 2024
Hi, we were so sorry to hear how unhappy you are with the remaining works at our Edenhurst Grange development. We are aware that there are outstanding works on the public open spaces, some of which Sarah wasn't initially aware of and which have been delayed due to the weather. These areas have now been stone picked and re-seeded and once the seed has established these areas will be opened. We're certain you will see an improvement in these areas very soon, if not already.
2/5
TrustpilotActual development review
If anyone looks closely at the below reviews they are to do with the people that come out and fix things not the company. The houses are pretty however they have bad customer service. Our development was finished over a year ago and there is still fences incomplete areas rocks all kinds found in the ground. Sarah from the customer service team is the most unhelpful person! All she does is gives false information obviously it's the companies fault but wow 0 service from her. We live at Edenhurst Grange and have to say it's so appalling that the company is this close to finishing a gorgeous estate but cannot be bothered to finishing the final small parts! Just get the landscaping sorted keep saying the weather...... Waiting for the grass to grow... The grass can't grow because you have left 100000 of house bricks on the ground. Btw people this is near the kids play areas the entire ground is a tripping hazard.Update: I know the work has started but the situation still looks awful. It's so messy when you look around non of the grass has been cut and left looking very messy and run down. The wonky temporary fence that's been there over a year. The building was completed over a year ago now and still not completed the ground works gives vibes of wanting your money then running away. Again such a shame when a company can be amazing but fails badly on things they can control and deliver on.
Agent replied · 23 August 2024
Hi, we were so sorry to hear how unhappy you are with the remaining works at our Edenhurst Grange development. We are aware that there are outstanding works on the public open spaces, some of which Sarah wasn't initially aware of and which have been delayed due to the weather. These areas have now been stone picked and re-seeded and once the seed has established these areas will be opened. We're certain you will see an improvement in these areas very soon, if not already.
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Questions about Anwyl Homes
Which Anwyl Homes office has the most reviews?
Chester has the most, with 1,080 reviews rated 4.6 out of 5, followed by Crewe with 1,080.
Where are the Anwyl Homes offices?
The five Anwyl Homes offices, by town:
- Chester: Clifton Drive, Chester, CH1 4LG
- Crewe: Newcastle Road, Shavington, Crewe, CW2 5EB
- Deeside: Welsh Road, Deeside, CH5 2RD
- Ellesmere Port: Rossbank Road, Ellesmere Port, CH65 3AN
- Oakenholt: A548 Chester Road, Oakenholt, CH6 5WN
