Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotAwful experience
Awful experience. The maintenance service is poorly managed and they don't fix the issues reported by tentants, and if they do it is only after a lengthy delay. Would not recommend it
Ismael · 18 January 2026 · Andrew Reeves London
Agent replied · 5 June 2026
Good afternoon Ismael,
I think you may have the wrong estate agent.
We are "Andrew Reeves" located in Westminster and Belgravia in Central London.
Perhaps you are referring to the similarly named agency "Andrew Reeves Countrywide" based in Bromley, Beckenham and Orpington in outer London?
They are an entirely separate company to us so I'm not able to comment on the service you received from them.
Please could you amend your review if you have the wrong agent?
Thank you.
Richard Reeves
★★★★★ 5/5
GoogleHad a fantastic experience with Andrew Reeves - Ross went above and beyond to take care of us, and we have a wonderful little place in Pimlico now. He even popped back a couple of weeks post-completion etc to help us open a door we couldn’t figure out! Top notch through and through. Couldn’t recommend highly enough 😊 …
Sophie · 16 January 2026 · Andrew Reeves London
Agent replied · 16 April 2026
Thanks very much Sophie. Was a pleasure helping you find a place.
★★★★★ 5/5
GoogleRating only, no written review.
Irene · 16 January 2026 · Andrew Reeves London
Agent replied · 16 April 2026
Thank you very much Irene. It was a pleasure helping you sell your flat
★★★★★ 5/5
GoogleWe had a great experience with Ross at Andrew Reeves when purchasing our flat. He was extremely helpful throughout the entire process and always quick to respond to any questions or queries we had. Communication was clear, professional, and reassuring from start to finish, which made what can often be a stressful process feel very straightforward.
We really appreciated Ross’s efficiency and support and wouldn’t hesitate to recommend him and Andrew Reeves to others.
Rachel · 16 January 2026 · Andrew Reeves London
Agent replied · 16 April 2026
Thank you very much Rachel for your kind words. It has been a pleasure helping you. I hope you and the doggies enjoy the place.
★★★★★ 5/5
GoogleMatthew Jenkins good guy, very correct and helpfully. In his hands you are safe and sorted out the issue
Edi · 16 January 2026 · Andrew Reeves London
Agent replied · 16 April 2026
Thank you for the review Edi. It has been a pleasure helping you.
★★★★★ 5/5
GoogleReally impressed with Andrew Reeves -Richard and team have been friendly, professional and have resolved various issues for me without complaint. Honestly, such a contrast to previous experiences with other letting agents - I didn't think there were any good ones out there, but the team at Andrew Reeves are decent people who actually seem to care about their tenants!
Tim · 16 January 2026 · Andrew Reeves London
Agent replied · 16 April 2026
Thank you very much Tim. It has been a pleasure having you as a tenant. Good luck in the future and if ever looking for estate agency help in the area again please don't hesitate to contact us.
★★★★★ 5/5
GoogleIt was really great to work with Matthew, he is a super cooperative, organized and kind agent to deal with. He followed up frequently and was accommodating. Thanks again Matthew.
Jude · 16 January 2026 · Andrew Reeves London
Agent replied · 16 April 2026
Thanks Jude for being a great tenant.
★★★★★ 5/5
GoogleMolly and Max were great from the start! They found our new home and I would recommend them to anyone. Martina & Alfie
Martina · 16 January 2026 · Andrew Reeves Bromley
Agent replied · 16 April 2026
Thank you so much for your kind words, Martina & Alfie! We are thrilled to have helped you find your dream home and appreciate your recommendation. It was a pleasure working with you both. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleWouldn't recommend it. Wouldn't fix serious issues with the house despite reporting them several times.
Bw2 · 15 January 2026 · Andrew Reeves Orpington
Agent replied · 16 April 2026
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotI don't recommend it
Initial service by the agents were good, however, once I moved in and reported several issues left by the previous tenants they wouldn't fix it. I reported some serious issues in the house that posed health hazard and they wouldn't do anything. Wouldn't recommend it
Evelyn · 14 January 2026 · Andrew Reeves London
Agent replied · 5 June 2026
Dear Evelyn,
As we do not recognise your name, I think you may have the wrong estate agent.
We are "Andrew Reeves" located in Westminster and Belgravia in Central London.
Perhaps you are referring to the similarly named agency "Andrew Reeves Countrywide" based in Bromley, Beckenham and Orpington in outer London?
They are an entirely separate company to us so I'm not able to comment on the service you received from them I'm afraid.
Please could you amend your review if you have the wrong agent?
Thank you.
Richard Reeves
★★★★★ 5/5
GoogleI had a fantastic experience with Andrew Reeves Letting Agents, particularly thanks to Ethan, who assisted me throughout my property search. Ethan was friendly, informative, and built a great rapport from the outset that ensured me that I could trust him and rely upon him.
He made the viewings very accessible, answered all of my questions clearly, and provided an excellent explanation of the overall process and timeline. His follow-up was also great whenever I had further questions via email.
Overall, it was a seamless and very positive experience, and I wouldn’t hesitate to recommend both Ethan and Andrew Reeves to others.
Thank you Ethan & team & merry Christmas
Josh · 23 December 2025 · Andrew Reeves Beckenham
Agent replied · 27 December 2025
Thank you so much for your kind words! It makes us very happy to hear that Ethan provided you with a fantastic experience during your property search. We are honoured to have earned your trust and recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent customer care. Many thanks.
Anonymous · 16 December 2025 · Andrew Reeves Bromley
★★★★★ 5/5
GoogleExceptional service and attention to detail - seriously had given up the will to live until I found these guys - if you’re a private landlord looking for a professional letting agency that care and listens to your requirements - look no further!
Ashley · 15 December 2025 · Andrew Reeves Orpington
★★★★★ 4/5
GoogleAndrew Reeves Orpington branch: really friendly and patient team. Did their best to make things go as smoothly as possible.
Reshma · 15 December 2025 · Andrew Reeves Orpington
★★★★★ 5/5
GoogleI find the staff at the Beckenham office extremely welcoming and helpful.
They have always been willing to give me good advice and have been always straightforward in their dealings with me whether for rental purposes or lately for advice on sales
F Hogarth
Neil · 13 December 2025 · Andrew Reeves Beckenham
★★★★★ 5/5
GoogleMy previous tenants vacated and my property needed considerable work to bring it back up to scratch to rent out.
Andrew Reeves (Bromley) handled the whole process for me with total professionalism and provided a seamless service. New tenants moved into a 'sparkling' property within 3 weeks!
Special thanks to Mollie, Alex and Max for all your support.
Lorraine · 11 December 2025 · Andrew Reeves Bromley
★★★★★ 5/5
GoogleAs a new client of Andrew Reeves for property management, I have been extremely impressed from the very start. The service is truly outstanding.
Manager Alex has been a pleasure to work with, offering friendly, expert guidance and a genuine understanding of my needs as a landlord. Max has also been excellent, providing prompt and friendly responses to all my questions.
It's clear this is a team that values communication and client peace of mind. I feel confident my property is in good hands and have no hesitation in recommending their services. A definite 5-star experience.
Hung · 11 December 2025 · Andrew Reeves Bromley
★★★★★ 5/5
GoogleI had an excellent experience working with Max throughout the process of letting my property. From the very beginning, he was incredibly helpful, knowledgeable, and proactive. His advice was invaluable, he guided me on exactly what needed to be done to bring the property to a great standard without unnecessary expense.
Thanks to his expertise, the whole process was smooth, efficient, and far more cost-effective than I expected. Max helped me get the property market-ready quickly, and we were able to secure suitable tenants in no time.
I truly appreciate his professionalism, honesty, and the genuine care he puts into his work. I would definitely recommend him to anyone looking for a reliable and supportive estate agent.
AbdulHusain · 6 December 2025 · Andrew Reeves Beckenham
★★★★★ 5/5
GoogleGreat experience with Andrew Reeve and special thanks to Ethan in Beckenham Branch who explained everything clearly and patiently. A big star!
Sara · 29 November 2025 · Andrew Reeves Beckenham
★★★★★ 5/5
GoogleMax and his team were informative and efficient at every stage of the process. Always on time and we had 2 offers in less than 4 days of our property going 'Live' . Our tenants moved in just two weeks later! As a first time landlord the process could not have been easier. If the ongoing management of the property is as good then I will be delighted.
Nicole · 29 November 2025 · Andrew Reeves Beckenham
★★★★★ 5/5
GoogleRoss from Andrew Reeves has been very responsive and accommodating to my requests. Responsible follow-ups. Really appreciate it
Emu · 16 November 2025 · Andrew Reeves London
★★★★★ 5/5
GoogleWe recently bought a property with Andrew Reeves. We were on a very tight schedule as we were leaving our old flat with only a fee weeks between the two transactions.
The whole team really pushed the boundaries to make it happen at the right time.
I was impressed by their efficiency and attention to details.
Bravo Richard and Ross!
Famille · 16 November 2025 · Andrew Reeves London
Agent replied · 16 April 2026
Thank you very much. It was a pleasure helping getting it done in time and hope you enjoy the place for many years to come.
★★★★★ 5/5
GoogleI just wanted to say a big thank you to Mollie Thomas for being extremely responsive and proactive. She was always quick to reply and happy to help with any questions. It made the whole experience smooth and stress-free. I really appreciate her professionalism and efficiency.
Radhika · 16 November 2025 · Andrew Reeves Bromley
Agent replied · 16 April 2026
Hello Radhika,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Mollie Thomas made your experience smooth and stress-free with her responsiveness and professionalism. Your kind words are greatly appreciated.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleGreat service from Jonathan at Andrew Reeves Bromley. Quick, efficient communication around a faulty boiler that was expertly replaced in good time. Jonathan's service-orientated approach is a breath of fresh air.
Pete · 16 November 2025 · Andrew Reeves Bromley
Agent replied · 16 April 2026
Thank you for your amazing review! Providing exceptional service is our top priority at Andrew Reeves Bromley and we are thrilled to hear that Jonathan delivered on that. We appreciate your support and look forward to serving you in the future. Kind regards, Maggie, Customer Relations.
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