Trusted Agent profile

Allen Heritage estate agents in West Wickham and Croydon

4.9

★★★★★ Excellent

256 reviews across 2 offices and 2 platforms

Allen Heritage has two offices, in West Wickham and Croydon. Together they have 256 reviews on two platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

254

Reviews on Google

All 2 offices

Yell logo

4.0 / 5

2

Reviews on Yell

All 2 offices

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Our offices

Allen Heritage's two offices, most reviewed first. Each has its own page.

Latest reviews from every Allen Heritage office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Highly recommend Allen Heritage, they are incredibly trustworthy and diligent and most importantly they have a large database of serious clients who want and can buy. Some other agents offered me less but Kim & I have been in a relationship for over 2 years with her patiently waiting until I was ready. Her knowledge of my area allowed them to understand the worth of the site rather than a brief google seach as other companies do. If there was ever bad news Kim told me straight, no grey area which as a woman moving in a man’s world I valued greatly. In the last innings I reckon my buyer’s solicitors dominated her, Louise and my solicitors lives but they made it happen. Also when I was feeling incredibly frustrated and ready to throw in the towel they took over and made sure all the countless requirements were fulfilled. I owe them many large G&Ts.

Anne · 8 April 2025 · Allen Heritage Croydon

Agent replied · 19 May 2025

Hi Anne, thank you so much for taking the time to leave such a thoughtful review. We really appreciate your kind words and it’s been a pleasure working with you throughout this journey. Kim, Louise and the team were all genuinely invested in helping things run as smoothly as possible, and we're so pleased we could support you, especially during the more challenging moments. Your patience and trust meant a lot. Wishing you all the very best for the future, and we won’t forget about those G&Ts!

5/5

Google

Having bought and sold through Allen Heritage previously, we chose to use them again for our recent sale based on previous great experiences. Sally was always available if I had any questions and Toni in the after sales team was amazing at getting our sale and purchase through really quickly, always keeping me up to date. I wouldn't hesitate to use again in the future and recommend to friends and family

Emily · 15 March 2025 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Hi Emily, sorry that it has taken a while to reply your lovely review. Thank you so much for taking the time to post this, its really appreciated and means a great deal to us. I hope all is well with your new home.

5/5

Google

Kim, Rob and the team have been fantastic to deal with throughout the sale of our property... Cant praise them enough. Thank you guys

Paul · 13 March 2025 · Allen Heritage Croydon

Agent replied · 19 May 2025

Thanks Paul, really appreciate that. It's been long journey with you on this one and we hope to deal with you again in the future! All the very best.

4/5

Google

Thank you to all at Allen Heritage , for completing my sale ,it was a long journey but successful to completion , Everyone played a part from beginning to end , from valuation , negotiation and completion I would particularly like to mention Toni , sales co ordinator who I found exceptional , she could not do enough , was responsive to any concerns promptly ,and had an understanding of individual circumstances , Always professional but showed she had empathy with individuals , and treated you like you were her only client and imagine that was not the case

Karen · 25 February 2025 · Allen Heritage West Wickham

Agent replied · 14 April 2025

Hi Karen, Thank you for your kind words and for taking the time to leave us a review. We're delighted that you had a positive experience, and we really appreciate your feedback. We always strive for five-star service, so if there’s anything we could have done differently to make this a 5-star experience, we’d love to know. Your thoughts help us continue improving!

5/5

Google

A big thank you to Max and Toni who have been absolutely amazing always professional but friendly and helpful throughout the purchase of my new property . Toni in particular during the final stages of buying our property was a wealth of knowledge and always kept us informed throughout. Thank you both again for all your help I can truly recommend Allen Heritage for future clients.

Arlene · 13 February 2025 · Allen Heritage West Wickham

4/5

Google

Thank you very much to everyone at Allen Heritage, especially Toni who is so efficient & chased everyone when needed.

Susan · 2 December 2024 · Allen Heritage West Wickham

Agent replied · 9 December 2024

Hi Susan. Thank you so much for your kind words and for highlighting Toni's efficiency! We always aim to provide a 5-star service, so if there’s anything we could have done better, we’d love to hear your thoughts.

5/5

Google

I am very happy with Allen Heritage Estate & LA. Very kind, knowledgeable and professional staff, always ready to help. My family got great assistance. In our relations, they were always spot on.

Nellie · 2 December 2024 · Allen Heritage West Wickham

Agent replied · 9 December 2024

Thanks for the kind review Nellie, it's so nice to hear of your positive experience with us! If you need anything in the future, please do not hesitate to let us know - all the best.

5/5

Google

I have had an incredibly positive experience with Allen Heritage, Toni and Max especially have been very professional, helpful and responsive from the start, ensuring the smooth running of the process. I would certainly recommend their services!

Anna · 25 November 2024 · Allen Heritage West Wickham

Agent replied · 9 December 2024

Hi Anna, thank you so much for your 5 star review and of course the recommendation! The team will be pleased to hear your comments, especially Max & Toni! All the very best.

5/5

Google

I cannot recommend Max and Toni highly enough! From start to finish, they went above and beyond to help me purchase my house. Being a family-run business, they brought a personal touch that made the entire process feel so much more approachable and less stressful. Their communication was exceptional, always keeping me informed, answering all my questions promptly, and offering advice when needed. It’s clear they genuinely care about their clients, and their professionalism combined with their friendly approach made all the difference. Max and Toni worked tirelessly to overcome any challenges, and I truly felt they were as invested in the outcome as I was. It’s rare to find such dedication and authenticity in today’s market, and I’m incredibly grateful for their support. If you’re looking for estate agents who treat you like family while delivering outstanding service, look no further. Thank you both for everything, I’m beyond thrilled with my new home!

M · 18 November 2024 · Allen Heritage West Wickham

Agent replied · 9 December 2024

Thank you so much for your kind words! We're thrilled to hear that Max and Toni made your home-buying experience a positive one. It’s wonderful to know that their approach made a real difference for you. Hearing that you felt well-informed and supported every step of the way means a lot to us. Congratulations on your new home and please let us know if we can help at all in the future!

5/5

Google

All process went smoothly and understanding, that’s very good of them.

Jamiu · 9 November 2024 · Allen Heritage West Wickham

Agent replied · 9 December 2024

Hi Jamiu, thank you for your 5-star review! We hope that you are happy at your new home and please do let us know if we can assist with anything in the future.

5/5

Google

Very positive sale experience with all the team at Allen Heritage. We would highly recommend them to anyone selling. There is alot of competition in Shirley but its about the people and that's what I went for when choosing my estate agent.

Mark · 9 November 2024 · Allen Heritage West Wickham

Agent replied · 9 December 2024

Thanks Mark, it has been a pleasure acting for you both in the sale of the property. We wish you all the very best and please do let us know if we can help in the future.

5/5

Google

Impeccable service throughout. Staff vey helpful and professional. We used for a business purchase and would certainly use again.

Hannah · 7 November 2024 · Allen Heritage West Wickham

Agent replied · 10 November 2024

Hi Hannah, thanks so much for your review! It has been a pleasure working with you on this project and we hope to work with you again soon - all the very best.

5/5

Google

I recently completed on the sale of my flat through Allen Heritage in West Wickham. Even though my flat was in Bromley, so therefore they were not a 'local agent', their personal service outshone the need for this. As a team they are warm and welcoming, just like speaking to an old friend. Luke, Sally and Toni are the dream team, from spot on valuing to personable viewings, and last but by no means least, thorough sales progressing. Thank you guys nothing was too much trouble and they care about providing the best service. I'd have no hesitation in recommending them as opposed to the big corporates.

Leila · 6 November 2024 · Allen Heritage West Wickham

Agent replied · 10 November 2024

Hi Leila, Thank you for your kind words and for sharing your experience. It means a lot to us to hear that our team’s approach has made such a difference. Luke, Sally, and Toni take great pride in their approach so they will be delighted to see that reflected in your review. We’re so pleased to have been part of your journey, and we’re grateful for the recommendation. Wishing you all the best in your new chapter!

5/5

Google

Kim and the staff looked after the sale from initial approach to completion. Excellent communication from Kim and no hesitation to recommend. Five stars from me!!

Michael · 6 November 2024 · Allen Heritage West Wickham

Agent replied · 10 November 2024

Thanks, Michael, that's great to hear of your experience with us and thank you so much for the recommendation - its greatly appreciated. Kim will be especially pleased! We hope to do business with you again in the future and wish you all the very best.

5/5

Google

Rating only, no written review.

Mr · 18 October 2024 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Hi Mr Knight - thanks for the 5 star review, much appreciated!

5/5

Google

Our experience with Allen Heritage, particularly Denny has been nothing but positive. We have been contacted every step of the way in regards to renting a new property. Denny has been polite and approachable, answering any questions we have had and the whole process has been quick and pain free!

Ashleigh · 18 October 2024 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Thank you so much for your lovely review! We're thrilled to hear that your experience with Allen Heritage, especially with Denny, has been so positive. We truly appreciate your feedback and are always here to assist you in the future. Wishing you all the best in your new property!

5/5

Google

I had a fantastic experience with Allen Heritage. Louise conducted the viewings, and she was professional yet incredibly friendly, making the entire process comfortable and enjoyable. Denny handled the rest of the process, and I couldn’t have asked for better service. Everything was straightforward and smooth, with Denny always available to talk me through any questions and ensuring I fully understood each step. The level of communication and support was excellent, and I would definitely use their services again. Highly recommend! Thank you the entire team ❤️

Brigit · 18 October 2024 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Hi Brigit, Thank you so much for your glowing review! We're absolutely delighted to hear about your fantastic experience with us. Louise and Denny are both thrilled to receive such positive feedback, and it's great to know that the process felt smooth, professional, and comfortable for you. We truly appreciate your recommendation and are always here to assist you in the future Thanks again from the entire team at Allen Heritage!

5/5

Google

Excellent service many thanks

ROBERT · 11 October 2024 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Thanks for the review Robert, Kim & Louise have found it a pleasure working with you and wish you all the very best in the future,

5/5

Google

We had a very positive experience with Allen Heritage and I would certainly recommend them to everyone. Luke valued our property and he was very friendly. Luke put the property on the market within 2 days of the valuation. The photos Luke took were amazing and we loved the well put together description of our home. I believe this strongly aided us in the response we had from potential buyers. We had the valuation Monday, on the market Wednesday and a viewing on Friday as to which the viewers made an offer! As we did not accept the offer straight away in the meantime we dealt with other members of staff there Tracy, Denny, Sally, Kim (apologies if I have missed anyone) that were all very lovely to talk to and efficient in arranging a block viewing for the Saturday. Max was the negotiator who dealt with our offer. Max managed to get an increased offer on our property which meant we could then afford more for our dream home. Max always kept us up to date, was always friendly, helpful and informative. On Max’s days off Rob also insured we were kept up to date with the progress and I felt very at ease that I was in very capable hands with Allen Heritage. The sale went through very quickly and Allen Heritage played a big part in this. I cannot thank the Allen Heritage team enough, we are so grateful for all their hard work.

Reece · 27 September 2024 · Allen Heritage West Wickham

Agent replied · 25 October 2024

Thank you so much for the lovely review Reece, it was a real pleasure to act for you in the sale of your property once again and glad to hear that you are now in your dream home! We wish you all the very best for the future and please let us know if we you ever need our assistance again.

5/5

Google

From the moment Max Allen answered my first telephone call to confirmation that our sale had completed, the Allen Heritage team were superb, professional and helpful. During the course of our sale we worked with various members of the team who demonstrated sensitivity and being up to date with developments. We had good advice and the sale made good time with Allen Heritage going "above and beyond" to assist some elements of the chain with on line applications. Thank You. We do not live in the area although if we did, we would definitely use Allen Heritage again ... ah ... just remembered we said we'd never move again ...

Heather · 21 September 2024 · Allen Heritage Croydon

Agent replied · 22 October 2024

Thank you so much for your wonderful review! We're thrilled to hear that your experience with Max and the entire Allen Heritage team was so positive from start to finish. We are glad that we could assist with your sale and keep everything moving smoothly. Your kind words mean a lot to us.

5/5

Google

Max has been incredibly helpful throughout the entire process of my mother purchasing her new home. From the very beginning, he provided clear and honest advice, helping us navigate through each step with ease. Max has always been available to answer any questions and kept us informed at every stage. His local knowledge was invaluable in making informed decisions as well as going above and beyond to ensure that everything went smoothly. Max’s professionalism and dedication made what could have been a stressful experience much more manageable. Especially as my mother has been going through a vulnerable time, we appreciate his patience and understanding. We would highly recommend him to anyone looking for a reliable and trustworthy Estate Agent. Thank you Max, for all your hard work and support!

Chanel · 21 September 2024 · Allen Heritage Croydon

Agent replied · 24 August 2024

Thank you so much for your kind words! We’re delighted to hear that Max was able to make the process smooth and stress-free for your mother. He is certainly a valued member of the team! If you ever need assistance again, we’re here to help!

5/5

Google

We moved into a property in 2019 for which Allen Heritage were the letting agents. Denny Ferrara was our point of contact and he guided us through the check in, the taking of the deposit and the contract signing. The house was an old property and needed a certain amount of upkeep. We kept on good terms with the property owner until the plaster on the living room ceiling fell in. We were lucky to escape injury and our dog was also very lucky! The owner decided the property was too much for him to manage and put it in the hands of Allen Heritage to manage. By now, they had a decent report system in place for repairs. I would report a fault and Denny would make arrangements to have the fault put right. In June of this year, the owner served us with a Section 21. We managed to find a new place and move out well within the time allowed us according to the Section 21. Denny arranged all our check out documentation and ensured we did not pay more rent than we had to. And, as owners always try to claw as much of the deposit out of you, Denny supported us to ensure a fair compromise was reached. He is an absolute gent.

David · 22 August 2024 · Allen Heritage Croydon

Agent replied · 24 August 2024

Hi David, we are so pleased to hear your feedback! Denny is a great member of the team and will be chuffed to see your comments also. I hope all goes well in your new home.

5/5

Google

I’m not one for usually leaving reviews , however the professionalism & duty of care that Denny & the team display to their Tenants, Colleagues & Partners in my opinion is world class! I highly recommend Allen Heritage to anyone looking for their next home, next job or next business venture!

Levi · 23 July 2024 · Allen Heritage Croydon

Agent replied · 24 August 2024

Hi Levi, thanks for your kind words - it has been great working with you too!

5/5

Google

Applied to view a property in West Wickham on Monday, was called the following day, and was viewing the property by the afternoon. Very professional and Welcoming service. Highly recommend!

Carlo · 23 June 2024 · Allen Heritage Croydon

Agent replied · 24 August 2024

Hi Carl, thank you so much for the feedback - it means a great deal to hear that you were happy with the service. Hopefully, you like the property you viewed too! All the best.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Allen Heritage

Which Allen Heritage office has the most reviews?

West Wickham has the most, with 163 reviews rated 4.9 out of 5, followed by Croydon with 105.

Where are the Allen Heritage offices?

The two Allen Heritage offices, by town:

  • Croydon: 151 Wickham Road, Shirley, Croydon, CR0 8TE
  • West Wickham: 131 High Street, West Wickham, BR4 0LU

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