Allen Heritage reviews

★★★★★ 5/5

Google

We had an excellent experience working with Kim and Louise at Allen Heritage Estate Agents, Shirley. From day one, they were incredibly supportive, proactive and highly professional throughout the entire process. They stayed on top of coordination between the sellers and our solicitors at every stage, and whenever challenges arose during conveyancing, they approached them with a calm, solutions-focused mindset. Their ability to problem-solve and keep all parties aligned made a real difference and helped the transaction progress smoothly. What truly stood out was their commitment beyond the sale itself. Even after completion, they continued to be helpful and responsive, which reflects their genuine dedication to client relationships rather than just the transaction. We are very grateful for their guidance, patience and professionalism throughout, and would highly recommend Kim and Louise to anyone looking for a reliable and supportive estate agency team.

Takiraza · 16 March 2026

★★★★★ 5/5

Google

Kim and Louise from Allen Heritage were absolutely amazing in helping sell my land! From start to finish they were professional, friendly, and always kept me in the loop. The whole process was smooth and stress-free, and I couldn’t be happier with the result. I would 100% recommend Kim and Louise to anyone looking to sell, they’re fantastic

Salman · 16 February 2026

★★★★★ 5/5

Google

From the outset the Allen Heritage team were professional and organised. The viewings soon materialised and were acted upon. We would highly recommend the exceptional service that they provide. Special thanks to Louise for her help and regular updates. All the best!

Maria · 12 April 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Allen Heritage and was thoroughly impressed by the quality of service they provided. Kim and her team, especially Louise, were consistently accessible and maintained clear, regular communication to keep me updated on all developments. Their professionalism and expertise made the experience seamless and highly positive. I would not hesitate to recommend their services to anyone.

Sarah · 26 July 2025

★★★★★ 5/5

Google

I cannot recommend Max and Toni highly enough! From start to finish, they went above and beyond to help me purchase my house. Being a family-run business, they brought a personal touch that made the entire process feel so much more approachable and less stressful. Their communication was exceptional, always keeping me informed, answering all my questions promptly, and offering advice when needed. It’s clear they genuinely care about their clients, and their professionalism combined with their friendly approach made all the difference. Max and Toni worked tirelessly to overcome any challenges, and I truly felt they were as invested in the outcome as I was. It’s rare to find such dedication and authenticity in today’s market, and I’m incredibly grateful for their support. If you’re looking for estate agents who treat you like family while delivering outstanding service, look no further. Thank you both for everything, I’m beyond thrilled with my new home!

M · 18 November 2024

★★★★★ 5/5

Google

Wonderful estate agents, very understanding and genuinely care about people. They go above and beyond to help, which is such a rarity these days. Can’t praise them enough - thank you Allen Heritage, and special thanks to Nicola.

Kelly · 16 February 2026

★★★★★ 5/5

Google

Having bought and sold through Allen Heritage previously, we chose to use them again for our recent sale based on previous great experiences. Sally was always available if I had any questions and Toni in the after sales team was amazing at getting our sale and purchase through really quickly, always keeping me up to date. I wouldn't hesitate to use again in the future and recommend to friends and family

Emily · 15 March 2025

★★★★★ 5/5

Google

I recently moved to a new place. What a great new start thanks to Allen Heritage i got this. Specifically, I would like to sincerely thank Denny, who accompanied and helped me in every process so that I could start a new life more easily. Denny is very helpful and always answers all my questions promptly. Thank you Denny! -Vinh-

Alice · 22 July 2025

★★★★★ 5/5

Google

I had a fantastic experience with Allen Heritage. Louise conducted the viewings, and she was professional yet incredibly friendly, making the entire process comfortable and enjoyable. Denny handled the rest of the process, and I couldn’t have asked for better service. Everything was straightforward and smooth, with Denny always available to talk me through any questions and ensuring I fully understood each step. The level of communication and support was excellent, and I would definitely use their services again. Highly recommend! Thank you the entire team ❤️

Brigit · 18 October 2024

★★★★★ 5/5

Google

We had a very positive experience with Allen Heritage and I would certainly recommend them to everyone. Luke valued our property and he was very friendly. Luke put the property on the market within 2 days of the valuation. The photos Luke took were amazing and we loved the well put together description of our home. I believe this strongly aided us in the response we had from potential buyers. We had the valuation Monday, on the market Wednesday and a viewing on Friday as to which the viewers made an offer! As we did not accept the offer straight away in the meantime we dealt with other members of staff there Tracy, Denny, Sally, Kim (apologies if I have missed anyone) that were all very lovely to talk to and efficient in arranging a block viewing for the Saturday. Max was the negotiator who dealt with our offer. Max managed to get an increased offer on our property which meant we could then afford more for our dream home. Max always kept us up to date, was always friendly, helpful and informative. On Max’s days off Rob also insured we were kept up to date with the progress and I felt very at ease that I was in very capable hands with Allen Heritage. The sale went through very quickly and Allen Heritage played a big part in this. I cannot thank the Allen Heritage team enough, we are so grateful for all their hard work.

Reece · 27 September 2024

★★★★★ 5/5

Google

It has been a pleasure dealing with Kim and her team on my project. They are very pro-active and attentive as well as pleasant people to deal with. I would certainly use them again.

Steve · 16 February 2026

★★★★★ 5/5

Google

Sally has been great to liaise with my purchase of my new home. She has listened to my specific needs , guided me through process of making an offer and has selected properties which have been suitable. She is an absolute star and an asset to Allen Heritage.

Kris · 14 July 2025

★★★★★ 5/5

Google

I bought a property through Allen Heritage and worked with Sally from the beginning who showed us various properties and eventually found one that we purchased. Sally was lovely, very patient and informative, always willing to answer our questions and accommodate our schedules to view the property (as we viewed it many times). Overall Sally and the Allen Heratige team were very accommodating and professional.

L · 29 November 2025

★★★★★ 5/5

Google

I received outstanding service execution from agent Denny F and Michael (contractor) I requested a maintenance job to be completed via Street.com. in a matter of one week, my issue was resolved, and follow-up emails were sent, ensuring that I was totally happy with the work carried out. Thank you Allen Heritage, contractor(s) and overall team. A big shout out to the Shirley branch 😊💪. Most appreciated.

L · 26 March 2026

★★★★★ 5/5

Google

This was our second purchase via Allen Heritage. The whole team came together to support this buy sell as it was to rehouse vulnerable adults as they lost their long term rental property. We thank in particular Max and Toni who were instrumental in this purchase, always RWA with the visits, (which i must admit were many), follow ups, always pleasant to talk to and ready to assist. Thank You again the whole team at Allen Heritage!

John · 28 April 2024

★★★★★ 5/5

Google

My name is Victoria and my husband and I were looking for a new home. We rang Allen Heritage and spoke with Elaine who was very accommodating in allowing us to visit the property on the same day. Other estate agents took days to get back to us, sometimes with us chasing. However, Elaine's communication was impeccable. When we met Elaine, she was lovely. She took us into the property and was not intrusive at all. She allowed us to explore ourselves, which we loved as she was not pushy. After we made an offer, she really supported us through this process and we quickly got a YES! Elaine is brilliant and really made us feel at ease. A brilliant service through and through.

Casy · 28 February 2024

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Louise was absolutely fantastic in helping me take over a shop lease. She was professional, approachable, and incredibly helpful throughout the entire process. …

M · 16 January 2026

★★★★★ 5/5

Google

We worked with Allen Heritage to sell the family home of nearly sixty years as our parents are moving into a bungalow closer to family. From the initial phone call Allen Heritage really understood our situation and were excellent in the way they dealt with our parents who are in their nineties. The property was measured and photographed on a Friday, the listing went live on Rightmove the following Tuesday, we had three viewings on the Friday and accepted an offer made three days later. During the whole process the Sales Coordinator, Toni, kept us very well informed and really helped move the whole process along giving us confidence. Toni was very good dealing with the inevitable discussions following the survey. Allen Heritage were on our side throughout the sale, making sure we achieved the necessary outcome for our family to secure our parents future plans. I would be confident to recommend them to anyone needing an estate agent in the area.

Mark · 26 October 2023

★★★★★ 5/5

Google

Allen Heritage have always been professional and courteous in our dealings whilst readily available to offer advice and guidance. We have recently sold our family home in a difficult market and albeit with a couple of false starts have been guided through to a successful sale by AH's team. A special thanks to Elaine, Max and Toni who have all been exceptional in their support to achieve this. Thank you

Peter · 29 March 2024

★★★★★ 5/5

Google

I’ve had the privilege of having the services of a highly respected and professional agency. Instant communication was forthcoming as soon as events developed, discussions and advice followed. Everything went smoothly. I’m truly grateful.

GL · 30 July 2025

★★★★★ 5/5

Google

My parents moved in just before Christmas and Max and the team were absolutely brilliant throughout the whole process. They were very patient, accommodating and helped to keep the process ticking along. Even on completion day they jumped in to help, thank you team!

Zubair · 11 January 2026

★★★★★ 5/5

Google

Our experience with Allen Heritage, particularly Denny has been nothing but positive. We have been contacted every step of the way in regards to renting a new property. Denny has been polite and approachable, answering any questions we have had and the whole process has been quick and pain free!

Ashleigh · 18 October 2024

★★★★★ 5/5

Google

Denny was incredible! He supported us through our journey as first time renters - no question was too silly for him and we really appreciated all of his hard work and friendliness. Thanks Denny!

Elle · 19 March 2026

★★★★★ 5/5

Google

Rob at Allen Heritage is amazing. He really is an expert in his field, and is making the whole leasing process very easy and straightforward. This is not my first commercial lease transaction but it is definitely the smoothest so far. I can’t recommend him and Allen Heritage enough for anyone who is looking for a commercial property. Thank you Rob!

Emma · 29 March 2024