Allen Heritage West Wickham reviews

★★★★★ 1/5

Google

I enquired about a 1 bed property via Zoopla yesterday and was emailed today by a Dawn Newby, I rang her to explain my situation and that I was searching for a 1/2 bed property and how Id like the property to be pet friendly. Instantly for NO reason Dawn was VERY rude and responded with ‘They aren’t.’ Then went on to say that they only had 2 properties on the WHOLE lettings market!! I work in property management myself so I know that the market is super busy at the moment and usually the agent would take some details incase something came on the market but they clearly hate animals at Allan Heritage. After very abruptly mentioning that they only had 2 properties to let and neither were pet friendly she hung up on me before the call was over. This was a extremely unpleasant first experience with this estates agent and has left me feeling very upset especially as I was nothing but nice. I’ve spoken to many estates agents during my search and working in property myself I know the usual process of renting a property but Dawn was something else. AVOID Dawn at all cost if you enquire for 1 of their 2 properties.

Sandy · 26 October 2022

★★★★★ 5/5

Google

As architectural consultants we recommended Kim to our clients, for land that we had previously obtained Planning Permission for, with eight new houses. We have provided all the information re4quested and found Kim to have an excellent knowledge of Planning issues and requirements. We would be pleased to recommend her to future clients and I have no doubt we will be working together again in the future

Trevor · 26 October 2023

★★★★★ 5/5

Google

Allen Heritage helped me and my partner sell our flat earlier this year. They made the whole process easy and kept stress to a minimum, the whole team were so helpful and professional. Helen was great with keeping us updated throughout the whole process and Luke was great when he took all the details for the flat. Would definitely recommend Allen Heritage to family and friends :)

Samantha · 26 October 2023

★★★★★ 5/5

Google

Kim and Louise were fantastic and help me out in every single way. Could not have wished to deal with better people constantly kept me updated. Fantastic service.

Marc · 30 June 2025

★★★★★ 5/5

Google

Very positive sale experience with all the team at Allen Heritage. We would highly recommend them to anyone selling. There is alot of competition in Shirley but its about the people and that's what I went for when choosing my estate agent.

Mark · 9 November 2024

★★★★★ 5/5

Google

A big thank you to Max and Toni who have been absolutely amazing always professional but friendly and helpful throughout the purchase of my new property . Toni in particular during the final stages of buying our property was a wealth of knowledge and always kept us informed throughout. Thank you both again for all your help I can truly recommend Allen Heritage for future clients.

Arlene · 13 February 2025

★★★★★ 5/5

Google

Allen Heritage took over managing where I live last summer and they are excellent . They are so respectful of us as residents and manage the properties with great attention to detail such as if one roof has an issue , they will inspect them …

Valerie · 16 February 2026

★★★★★ 4/5

Google

Thank you to all at Allen Heritage , for completing my sale ,it was a long journey but successful to completion , Everyone played a part from beginning to end , from valuation , negotiation and completion I would particularly like to mention Toni , sales co ordinator who I found exceptional , she could not do enough , was responsive to any concerns promptly ,and had an understanding of individual circumstances , Always professional but showed she had empathy with individuals , and treated you like you were her only client and imagine that was not the case

Karen · 25 February 2025

★★★★★ 5/5

Google

Lara Dean was brilliant and helped me sort out the problem quickly and efficiently. Value to the company

Yaroslav · 30 July 2025

★★★★★ 5/5

Google

Elaine Bailey has been a great help in me selling and buying a house with both Allen Heritage. I appreciate her honesty, availability for advice and knowledge of properties. It can be hard to find estate agents that are ready to communicate and return messages but Elaine is always on hand. If i could give 10 stars I would.

GARETH · 26 October 2023

★★★★★ 5/5

Google

So we've today completed on our 1st building plot which we bought through Allen Heritage estate agents and ive got to say they have been absolutely fantastic from start to finish, my initial contact was with Louise and then with Kim, both …

Stuart · 16 February 2026

★★★★★ 5/5

Google

We recently sold a plot of land in Yateley and were impressed with the service provided by Allen Heritage. Kim and the Team were efficient, friendly, and proactive throughout the entire process. Communication was consistently clear and …

Christopher · 16 February 2026

★★★★★ 5/5

Google

I recently completed on the sale of my flat through Allen Heritage in West Wickham. Even though my flat was in Bromley, so therefore they were not a 'local agent', their personal service outshone the need for this. As a team they are warm and welcoming, just like speaking to an old friend. Luke, Sally and Toni are the dream team, from spot on valuing to personable viewings, and last but by no means least, thorough sales progressing. Thank you guys nothing was too much trouble and they care about providing the best service. I'd have no hesitation in recommending them as opposed to the big corporates.

Leila · 6 November 2024

★★★★★ 5/5

Google

Louise A was absolutely brilliant. She helped us every step of the way. Always going above and beyond to get us into the shop. Thank you so much for all your help

Jack · 16 March 2026

★★★★★ 5/5

Google

Allen Heritage is a long-established and highly credible estate agency that operates to a very high professional standard. Their understanding of the local market is exceptional, and they demonstrate a clear grasp of what both buyers and …

Farzad · 16 January 2026

★★★★★ 5/5

Google

I can’t express how well I have been treated by Kim at Allen Heritage. Kim is kind , caring and very responsive. A real joy to deal with, always replies promptly and is very committed and positive in her approach. I cannot emphasise enough how Kim has made this whole process as smooth as it could be ! Thanks KimPositiveResponsiveness, Quality, Professionalism, Value

Paul · 26 October 2021

★★★★★ 5/5

Google

Luke was such a delight to meet and talk to when he came over to value the property. He was extremely helpful giving me advice and his knowledge of property prices was second to none. I would definitely recommend using Allen Heritage.

Jacki · 26 October 2023

★★★★★ 4/5

Google

Thank you very much to everyone at Allen Heritage, especially Toni who is so efficient & chased everyone when needed.

Susan · 2 December 2024

★★★★★ 5/5

Google

Kim was very professional, assured and tenacious from start to completion of the process. I enjoyed working with her and would recommend Kim, and her company, to anyone looking to buy or sell property and/or sites.

Robert · 28 February 2024

★★★★★ 5/5

Google

Great value for money. Smooth transaction. They changed garages for me without any issues. Friendly as well.

Haroon · 2 April 2026

★★★★★ 5/5

Google

A huge thank-you to the amazing team at Allen Heritage's West Wickham office who recently oversaw the sale of a semi-detached West Wickham property on my behalf. The efficiency and professionalism the team showed throughout the hassle-free process was absolutely outstanding with excellent communication, advice, and careful attention to detail. It was a great pleasure working with the team, as well as being on the receiving end of an exceptionally high level of friendly and personal customer service. I will certainly use Allen Heritage again, and will thoroughly recommend this estate agency to anyone else wanting to sell a property in the local area.

Peter · 29 January 2024

★★★★★ 5/5

Google

Exceptional customer service from both, Louise and Kim They went out of their way in every aspect in order to guarantee customer satisfaction! Highly recommended!

Burndata · 18 January 2026

★★★★★ 5/5

Google

A special thank you to Elaine for taking extra care to ensure the purchase of my Father's new home proceeded smoothly with clear advice and timely updates which was very much appreciated.

Peter · 26 October 2023

★★★★★ 5/5

Google

I have been using Allen Heritage services for the last 7 years. I have always received exceptional services from Denny and the team and I would recommend them to friends and family.

Claire · 26 October 2023