Allen Heritage reviews

★★★★★ 5/5

Google

We had an excellent experience working with Kim and Louise at Allen Heritage Estate Agents, Shirley. From day one, they were incredibly supportive, proactive and highly professional throughout the entire process. They stayed on top of coordination between the sellers and our solicitors at every stage, and whenever challenges arose during conveyancing, they approached them with a calm, solutions-focused mindset. Their ability to problem-solve and keep all parties aligned made a real difference and helped the transaction progress smoothly. What truly stood out was their commitment beyond the sale itself. Even after completion, they continued to be helpful and responsive, which reflects their genuine dedication to client relationships rather than just the transaction. We are very grateful for their guidance, patience and professionalism throughout, and would highly recommend Kim and Louise to anyone looking for a reliable and supportive estate agency team.

Takiraza · 16 March 2026

★★★★★ 5/5

Google

Kim and Louise from Allen Heritage were absolutely amazing in helping sell my land! From start to finish they were professional, friendly, and always kept me in the loop. The whole process was smooth and stress-free, and I couldn’t be happier with the result. I would 100% recommend Kim and Louise to anyone looking to sell, they’re fantastic

Salman · 16 February 2026

★★★★★ 5/5

Google

From the outset the Allen Heritage team were professional and organised. The viewings soon materialised and were acted upon. We would highly recommend the exceptional service that they provide. Special thanks to Louise for her help and regular updates. All the best!

Maria · 12 April 2026

★★★★★ 5/5

Google

Wonderful estate agents, very understanding and genuinely care about people. They go above and beyond to help, which is such a rarity these days. Can’t praise them enough - thank you Allen Heritage, and special thanks to Nicola.

Kelly · 16 February 2026

★★★★★ 5/5

Google

Max has been incredibly helpful throughout the entire process of my mother purchasing her new home. From the very beginning, he provided clear and honest advice, helping us navigate through each step with ease. Max has always been available to answer any questions and kept us informed at every stage. His local knowledge was invaluable in making informed decisions as well as going above and beyond to ensure that everything went smoothly. Max’s professionalism and dedication made what could have been a stressful experience much more manageable. Especially as my mother has been going through a vulnerable time, we appreciate his patience and understanding. We would highly recommend him to anyone looking for a reliable and trustworthy Estate Agent. Thank you Max, for all your hard work and support!

Chanel · 21 September 2024

★★★★★ 5/5

Google

It has been a pleasure dealing with Kim and her team on my project. They are very pro-active and attentive as well as pleasant people to deal with. I would certainly use them again.

Steve · 16 February 2026

★★★★★ 5/5

Google

We moved into a property in 2019 for which Allen Heritage were the letting agents. Denny Ferrara was our point of contact and he guided us through the check in, the taking of the deposit and the contract signing. The house was an old property and needed a certain amount of upkeep. We kept on good terms with the property owner until the plaster on the living room ceiling fell in. We were lucky to escape injury and our dog was also very lucky! The owner decided the property was too much for him to manage and put it in the hands of Allen Heritage to manage. By now, they had a decent report system in place for repairs. I would report a fault and Denny would make arrangements to have the fault put right. In June of this year, the owner served us with a Section 21. We managed to find a new place and move out well within the time allowed us according to the Section 21. Denny arranged all our check out documentation and ensured we did not pay more rent than we had to. And, as owners always try to claw as much of the deposit out of you, Denny supported us to ensure a fair compromise was reached. He is an absolute gent.

David · 22 August 2024

★★★★★ 5/5

Google

Lara Dean came to my flat Thursday 11 September 2025 to help me with transferring my rent from Croydon Almshouses to Allen Heritage. She was very caring, patient and understood my limitations. Lara is a truly efficient professional, I couldn't have done this without her help.

Gizela · 13 October 2025

★★★★★ 5/5

Google

I would like to express my heartfelt appreciation for the outstanding service I received from Allen Heritage Estate Agents Shirley, particularly under the exceptional leadership of Kim, the dedicated manager. From the moment I first contacted the agency to assist me in finding and arranging the purchase of a property, I was met with professionalism, expertise, and a genuine commitment to meeting my needs. Kim's guidance and support throughout the entire process were invaluable. Kim's attention to detail, industry knowledge, and dedication to ensuring a smooth and successful property purchase truly exceeded my expectations. Their ability to understand my requirements, provide valuable insights, and negotiate effectively on my behalf demonstrated a high level of competence and dedication to client satisfaction. The entire team at Allen Heritage Estate Agents Shirley displayed a level of customer service that is truly commendable. Their responsiveness, transparency, and proactive communication ensured that I was kept informed and involved at every step of the way, making the entire experience stress-free and enjoyable. Thanks to Kim and the team at Allen Heritage Estate Agents Shirley, I am now the proud owner of a property that meets all my requirements and exceeds my expectations. I am immensely grateful for their hard work, professionalism, and unwavering commitment to providing a top-notch service. In conclusion, I wholeheartedly recommend Allen Heritage Estate Agents Shirley to anyone in search of a reliable, trustworthy, and dedicated real estate agency. Kim's leadership and the team's exceptional service set a benchmark for excellence in the industry. Thank you once again for a job exceptionally well done. Warm regards, Farzad Farhidi

FARZAD · 23 June 2024

★★★★★ 5/5

Google

I received outstanding service execution from agent Denny F and Michael (contractor) I requested a maintenance job to be completed via Street.com. in a matter of one week, my issue was resolved, and follow-up emails were sent, ensuring that I was totally happy with the work carried out. Thank you Allen Heritage, contractor(s) and overall team. A big shout out to the Shirley branch 😊💪. Most appreciated.

L · 26 March 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Louise was absolutely fantastic in helping me take over a shop lease. She was professional, approachable, and incredibly helpful throughout the entire process. …

M · 16 January 2026

★★★★★ 5/5

Google

The Team at Allen Heritage Shirley have been incredible ever since we moved into our home over a year ago. Recently we had a fault with our oven and informed them on a Saturday evening. By Monday morning Denny had emailed us to advise us of a replacement and Lara had arranged a brand new one to be delivered by the Wednesday. The team were fast, professional and the customer care they provide is brilliant! Thanks AH 🙂

Leanne · 13 October 2025

★★★★★ 5/5

Google

I don't have enough words to thank you 🙏. Denny you are the best! Professionalism and devotion to the superlative. I recommend Allen Hetitage with all my heart. You changed my life for the better through an easy and quick process. Thank you Denny + the rest of the team (Elaine , Max) for all the effort and support . I really appreciate and I m so grateful 🙏 1000 stars ✨ ✨✨✨✨

Maria · 15 December 2023

★★★★★ 5/5

Google

Allen heritage, and particularly this branch in Shirley were incredibly helpful and friendly throughout the whole process of finding a suitable property, to collecting the key after completion. Me and my brother were first time buyers so we weren’t entirely sure on what to expect. There wasn’t one unpleasant experience with any member of the team regardless of the department. I want to say a special thanks to Elaine and Max who were very patient and informative from the beginning. I would definitely recommend to work with Allen Heritage whether it may be to sell or rent your property, or to find a suitable new home.

Bahar · 13 June 2023

★★★★★ 5/5

Google

Kim and Louise were more then excellent the whole way through my purchase of our new property, very polite and professional

George · 27 November 2025

★★★★★ 5/5

Google

I dealt with Kim and Louise and both were great from the offset . Being transparent and clear throughout the sale process , thank you

Robert · 13 October 2025

★★★★★ 5/5

Google

Great company to deal with, especially Louise Davies very professional at all times. Lovely person to work with, look forward to more opportunities to work with her agin.

The · 13 September 2025

★★★★★ 5/5

Google

My wife and I have been a tenants with Allen Heritage for 3 years now, it was a rocky start however, Rob our landlord stepped in and was very helpful. Ever since it has been a pleasant experience. When it comes to regular safety checks and upkeep, Allen Heritage is on the all. Their contractors for maintenance and repairs especially Kristian, are fantastic trades people, who are friendly, polite and work at a high standard.

Nathanael · 13 June 2023

★★★★★ 5/5

Google

My parents moved in just before Christmas and Max and the team were absolutely brilliant throughout the whole process. They were very patient, accommodating and helped to keep the process ticking along. Even on completion day they jumped in to help, thank you team!

Zubair · 7 January 2026

★★★★★ 5/5

Google

We used Allen Heritage and in particular Denny Ferrara to find us tenants for our properties in the Shirley area for some 5 years. We have used other estate agents in the past but none compare to the service that we have received from Denny. Always very efficient ,he provides good feedback and advice and is very professional in every way . He is a pleasure to work with and highly recommended. Ron Zanre

Ron · 13 June 2023

★★★★★ 5/5

Google

Louise and Kim were brilliant, helped us every step of the way and we look forward to working with them in the future

Katie · 13 September 2025

★★★★★ 5/5

Google

Denny was incredible! He supported us through our journey as first time renters - no question was too silly for him and we really appreciated all of his hard work and friendliness. Thanks Denny!

Elle · 19 March 2026

★★★★★ 5/5

Google

Lara was outstanding. Great team work for sorting my dad heating. Keep up the good work

Yaroslav · 22 October 2025

★★★★★ 5/5

Google

Great communication, professional, friendly, helpful, good advice and patience during our house (and land) sale over the last 6 months. We have built up a good relationship with them. We would highly recommend this agency to anyone looking to sell their land or house. Thank you Kim & team at Allen Heritage!

CJ · 23 June 2024