Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHighly recommend Allen Heritage, they are incredibly trustworthy and diligent and most importantly they have a large database of serious clients who want and can buy.
Some other agents offered me less but
Kim & I have been in a relationship for over 2 years with her patiently waiting until I was ready.
Her knowledge of my area allowed them to understand the worth of the site rather than a brief google seach as other companies do.
If there was ever bad news Kim told me straight, no grey area which as a woman moving in a man’s world I valued greatly.
In the last innings I reckon my buyer’s solicitors dominated her, Louise and my solicitors lives but they made it happen.
Also when I was feeling incredibly frustrated and ready to throw in the towel they took over and made sure all the countless requirements were fulfilled.
I owe them many large G&Ts.
Anne · 8 April 2025
Agent replied · 19 May 2025
Hi Anne, thank you so much for taking the time to leave such a thoughtful review. We really appreciate your kind words and it’s been a pleasure working with you throughout this journey.
Kim, Louise and the team were all genuinely invested in helping things run as smoothly as possible, and we're so pleased we could support you, especially during the more challenging moments. Your patience and trust meant a lot.
Wishing you all the very best for the future, and we won’t forget about those G&Ts!
★★★★★ 5/5
GoogleJust to confirm, we were happy with the service provided by Allen Heritage for our "Find only" tenant requirement. We dealt with Denny Ferrara who's experience and professional approach ensured that the process was completed smoothly. Terry & Gill R
Terence · 13 December 2025
★★★★★ 5/5
GoogleAllen Heritage took over managing where I live last summer and they are excellent . They are so respectful of us as residents and manage the properties with great attention to detail such as if one roof has an issue , they will inspect them …
Valerie · 16 February 2026
Agent replied · 16 April 2026
Hi Valerie, thank you so much for taking the time to leave such a lovely 5 star review! We are really happy to be managing your property and it is so nice to receive this kind of feedback, particularly when we have had so many challenges to … More
★★★★★ 5/5
GoogleSo we've today completed on our 1st building plot which we bought through Allen Heritage estate agents and ive got to say they have been absolutely fantastic from start to finish, my initial contact was with Louise and then with Kim, both …
Stuart · 16 February 2026
Agent replied · 16 April 2026
Hi Stuart, it is so lovely to read your review and comments, its a real boost to the team - especially Louise & Kim who are so passionate about the work they do. We wish you all the very best with your project and hope to do business with you again in the future.
★★★★★ 5/5
GoogleKim, Rob and the team have been fantastic to deal with throughout the sale of our property... Cant praise them enough. Thank you guys
Paul · 13 March 2025
Agent replied · 19 May 2025
Thanks Paul, really appreciate that. It's been long journey with you on this one and we hope to deal with you again in the future! All the very best.
★★★★★ 5/5
GoogleWe recently sold a plot of land in Yateley and were impressed with the service provided by Allen Heritage. Kim and the Team were efficient, friendly, and proactive throughout the entire process. Communication was consistently clear and …
Christopher · 16 February 2026
Agent replied · 16 April 2026
Hi Chris, thank you for your 5 star review - lovely of you to take the time to give us the feedback. It has been a pleasure acting for you and Kim & the team pass on their very best wishes. If we can help at all in the future, you know where we are - thanks again.
★★★★★ 5/5
Google5* Flawless Service
Met Kim Allen and her team for the first time at their "Ophelia Court" launch weekend. I have attended many of these open days but never have I come across such a professional, efficient, and exciting launch.
The team on site knew the development inside out and went above and beyond to make sure we were well looked after. Drinks, food, price lists, spec etc.. etc...
The viewing was followed up with an email and personal phone call straight away, flawless!
Being in the profession and working with numerous overseas investors, I will gladly forward any business to Kim and her team, it will be a pleasure to be associated with one of the last remaining agencies that still put their personal touch on everything!
Thank you guys!
Sadegh · 14 June 2018
Agent replied · 12 June 2024
The team here at Allen Heritage are really grateful for your great review, we're glad you enjoyed our launch event, it was a big success!. If there is anything our team can help you with in the future, just give us a bell!
★★★★★ 5/5
GoogleLouise A was absolutely brilliant. She helped us every step of the way. Always going above and beyond to get us into the shop. Thank you so much for all your help
Jack · 16 March 2026
Agent replied · 16 April 2026
Hi Jack, thanks so much for taking the time to leave us a 5 star review! We wish you all the best in the new premises and with your new venture - if you need anything at all please do let us know.
★★★★★ 5/5
GoogleFrom the moment Max Allen answered my first telephone call to confirmation that our sale had completed, the Allen Heritage team were superb, professional and helpful. During the course of our sale we worked with various members of the team who demonstrated sensitivity and being up to date with developments. We had good advice and the sale made good time with Allen Heritage going "above and beyond" to assist some elements of the chain with on line applications. Thank You. We do not live in the area although if we did, we would definitely use Allen Heritage again ... ah ... just remembered we said we'd never move again ...
Heather · 21 September 2024
Agent replied · 22 October 2024
Thank you so much for your wonderful review! We're thrilled to hear that your experience with Max and the entire Allen Heritage team was so positive from start to finish. We are glad that we could assist with your sale and keep everything moving smoothly. Your kind words mean a lot to us.
★★★★★ 5/5
GoogleI lived 7 years in a little village that Rob Allen and his team managed, in all the time I was there Rob and his team dealt with any problem in a most professional and speedy manner, it was a shame I had to move due to marriage.
I would alway recommend Rob Allen
Paul · 13 June 2023
Agent replied · 12 June 2024
Thanks Paul, that is really nice to hear! We wish you all the very best in the future and your new home and thank you for being the model tenant, it made our job very easy! All the best
★★★★★ 5/5
GoogleAllen Heritage is a long-established and highly credible estate agency that operates to a very high professional standard. Their understanding of the local market is exceptional, and they demonstrate a clear grasp of what both buyers and …
Farzad · 16 January 2026
Agent replied · 16 April 2026
Hi Farzad, wow great feedback - thank you so much! The team will be delighted to hear. It has been a pleasure to work with you and hope to business again in the future.
★★★★★ 5/5
GoogleKim made the whole process of selling our plot of land very easy and the process was seamless. She dealt with every aspect of the process with professionalism and liaised with both sets of solicitors. I would absolutely use Allen Heritage again, strongly recommend.
Awadh · 15 November 2023
Agent replied · 12 June 2024
Hi Awadh, we were delighted to receive such a great review from you - it means so much to the team to hear of clients positive experiences so Kim will be very happy! Thank you and all the very best.
★★★★★ 5/5
GoogleBeen dealing with this company for years, we complete all of their clearances for the clients. Easy to work with, great communication, and always pay on a time. A real pleasure to work for. A huge thank you to the entire team who work there. Could not recommend enough.
Jamie · 28 July 2025
Agent replied · 12 November 2025
Thanks Jamie, that's really kind of you! We love working with you too - always a pleasure.
★★★★★ 5/5
GoogleI have used Allen Heritage for around 5 years now and dealt with Denny when I needed to find a tenant for my property(3 times now). I am happy with the service and can recommend to others who are looking for a trustworthy company.
Colin · 13 June 2023
Agent replied · 12 June 2024
Thanks Colin that is so nice to hear and it has been a pleasure to act for you. Denny will be delighted! We very much appreciate your business and of course will always be here should you need anything else.
★★★★★ 5/5
GoogleGreat value for money. Smooth transaction. They changed garages for me without any issues. Friendly as well.
Haroon · 2 April 2026
Agent replied · 16 April 2026
Hi Haroon, Thank you for your kind feedback, greatly appreciated! I am glad that we could switch you to a garage that suited you better - not problem at all. If you have any issues at all, please do let us know.
★★★★★ 5/5
GoogleExceptional customer service from both, Louise and Kim
They went out of their way in every aspect in order to guarantee customer satisfaction!
Highly recommended!
Burndata · 14 January 2026
Agent replied · 16 April 2026
Hi Samuel, we really appreciate you taking the time to leave such a great 5 star review! Louise & Kim will be delighted with the feedback. Its been a pleasure working with you and hope to again in the future - all the very best
★★★★★ 5/5
GoogleI have had the pleasure of working with Allen Heritage Estate Agents in Shirley for a land sale. They were absolutely fantastic from the outset. I would highly recommend them.
Annemarie · 27 November 2025
Agent replied · 27 December 2025
Thanks Anne-Marie, Kim & Louise have really enjoyed working with you - we know its been a real challenge and we are here if you need any support or advice moving forward. All the very best
★★★★★ 5/5
GoogleI’ve worked with Allen Heritage as a contractor for a while now, and you can tell a lot about an Estate Agent by how they treat their contractors.
They are such lovely people, always paid me on time if not early and they are extremely friendly people. I look forward to hearing from them when they have work for me, as I know it’s going to smoothly.
Now Imagine feeling that way if you’re buying or selling or renting your property. That’s a rare commodity for sure.
I would highly recommend them.
Nadeem · 15 November 2023
Agent replied · 12 June 2024
Thanks Nadeem - really nice to hear you feel that way. Always a pleasure to deal with you and thanks for such a lovely review!
★★★★★ 5/5
GoogleDenny at Allen Heritage has looked after my flat in Beckenham for many years. Very professional. Lovely team. Keep up the great work guys!!
Encore · 6 December 2025
Agent replied · 27 December 2025
Hi Andy, thanks so much for the 5 star review - always great to hear positive feedback! Its been a real pleasure being your managing agent over so many years. We wish you all the very best and you know where we are if you need us in future.
★★★★★ 4/5
GoogleSmooth and efficient experience, with them, as a lessor
Anant · 9 April 2026
Agent replied · 16 April 2026
Thank you Anant.
★★★★★ 5/5
GoogleDenny from Allen Heritage, is a pleasure to work with - always professional, responsive and reliable. I would highly recommend him and Allen Heritage to anyone seeking a trustworthy estate agent.
Claire · 13 September 2025
Agent replied · 12 November 2025
Hi Claire - thanks for a lovely 5 star review! Always a pleasure to hear feedback like this, it really motivates the team and Denny will be especially happy! - Thank you and all the best.
★★★★★ 5/5
GoogleExcellent service and friendly support from Allen Heritage. Thank you to the team ❤️
Harley · 16 February 2026
Agent replied · 16 April 2026
Hi Harley, thank you so much for taking the time to leave us a review - and what lovely feedback to receive! The team will be delighted. All the very best in your new home and do let us know if e can help moving forward.
★★★★★ 5/5
GoogleDenny and his team are always very polite and professional and make the letting process very easy for the landlord and tenant. Great communication. Thanks for all your hard work and great service.
Rani · 13 June 2023
Agent replied · 12 June 2024
Hi Rani, really happy to hear that you are happy with the service and have to say its a pleasure representing you too! All the very best
★★★★★ 5/5
GoogleI would highly recommend Denny at Allen Heritage, West Wickham. The whole process of moving was made so easy and stress free.
First rate service.
Lindsey · 15 December 2023
Agent replied · 12 June 2024
Hi Lindsey, that's great to hear and Denny will be particularly pleased to learn of your review! We hope you are happy in your new home and please let us know if you need anything at all inn the future - all the best!
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