★★★★★ 5/5
GoogleA first rate letting Agency.
From start to finish Alex Neil have been very helpful in all aspects of of our tenancy very proactive and efficient in resolving any an all queries and fast to act when our boiler went down.
I would like to take this opportunity to thank the kind and lovely people at Alex Neil for there support and help throughout especially Lucia Ludwig for being a star.
Jurgita, Ron & Ricky
Turbo · 30 July 2017 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Turbo CAT
Thank you for taking your time to add this review. I was very pleased to read your comments about Lucia and we look forward to many future dealings. Kind regards David Hatch, Director
★★★★★ 1/5
GoogleRating only, no written review.
Patrick · 9 June 2017 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Patrick Keane
I am sorry you have felt the need to add this low rating. Please contact our Head Office should you wish to discuss any matters with us. Kind regards Alex Neil
★★★★★ 5/5
GoogleRating only, no written review.
A · 13 March 2017 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear John Gideon Smith,
Thank you for adding your rating, we are pleased you enjoyed our services, kind regards David Hatch, Director
★★★★★ 5/5
GoogleRating only, no written review.
Christian · 14 January 2017 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear John Gideon Smith,
Thank you for adding your rating, we are pleased you enjoyed our services, kind regards David Hatch, Director
★★★★★ 4/5
GoogleGreat agency!
Iwona · 14 January 2017 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Iwona Translation
Thank you for taking your time to add this review. I am pleased you enjoyed your experiences with us, kind regards David Hatch, Director
★★★★★ 5/5
GoogleI've been a private tenant of Alex Neil for over 7 years now. They have always looked after me and maintained the property to a high standard.
Bradley · 14 January 2017 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Bradley Yarrington,
Thank you for taking your time to add this review, I was please to read your comments and we look forward to many future dealings, Kind regards David Hatch, Director
★★★★★ 4/5
GoogleTwo years ago I was looking for a property, and Anthony, from Alex Neil, was the only agent who didn't bother me with properties that didn't fit my criteria. Within a few days he found one that suited me perfectly!
Erin · 14 January 2017 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Erin Jane
Thank you for taking your time to add this review. I am pleased you enjoyed your experiences with us and we look forward to many future dealings, kind regards David Hatch, Director
★★★★★ 5/5
GoogleI've been renting through Alex Neil for the past year and a half. They have always provided a very professional and personalised service tailored to my needs. Very friendly service and kept me informed throughout.
Paulo · 14 January 2017 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Paulo Fonseca,
Thank you for taking your time to add this review, I was please to read your comments and we look forward to many future dealings, Kind regards David Hatch, Director
★★★★★ 4/5
GoogleGreat in terms of finding you the flat you need. There were times I didn't feel the urgency to get our heater fixed in the middle of the winter but in general it's a good agency with good property management.
Sz · 14 January 2017 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Szilvia Zsakay,
Thank you for adding your review and I am sorry to read about your heating issue, I believe the matters were resolved as quickly as possible. Thank you for using our services, Kind regards David Hatch, Director
★★★★★ 5/5
GoogleI have been renting via Alex Neil for the last 5 years in the Docklands area, and the service and care to the property is exceptional. They are always quick to respond to queries and tenant concerns. I would definitely recommend Alex Neil for renting services in London.
Jacques · 14 January 2017 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Jacques van Rensburg,
Thank you for taking your time to add this review, I was please to read your comments and we look forward to many future dealings, Kind regards David Hatch, Director
★★★★★ 5/5
GoogleI've been renting through Alex Neil for over a year and they've been very accommodating and flexible throughout the application process and during my stay. Any repair we required (for instance a fault developed with the cooker) they were quick to respond and the issue was swiftly resolved.
Ben · 14 January 2017 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Ben Bateman,
Thank you for taking your time to add this review, I was please to read your comments and we look forward to many future dealings, Kind regards David Hatch, Director
★★★★★ 5/5
GoogleBeen renting through Alex Neil for 2.5 years now. Very pleased with the quality of service we were offered. Anthony provided complete and accurate information when we first signed the contract. Owen has helped ensure very quick turnaround time in case of any issues or breakdowns. They have always been understanding with any requests, or matters requiring urgent attention. Would definitely recommend!
Mehak · 14 January 2017 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Mehak Nagpal
Thank you for taking your time to add this review. I am pleased you enjoyed your experiences with us and we look forward to many future dealings, kind regards David Hatch, Director
★★★★★ 5/5
GoogleBeen renting through Alex Neil for 2 years now. Very pleased with the quality of service we were offered. Adam provided complete and accurate information when we first signed the contract. Owen has helped ensure very quick turnaround time in case of any issues or breakdowns. They have always been understanding with any requests, or matters requiring urgent attention. Would definitely recommend!
Pallav · 14 January 2017 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear pallav bhadauria
Thank you for taking your time to add this review. I am pleased you enjoyed your experiences with us, kind regards David Hatch, Director
★★★★★ 5/5
GoogleI have rented two separate properties through Alex Neil over an eight year period. They have never been anything less than completely helpful and honest.
Their sales staff are very open and no-pressure and on the few occasions where I've needed to report problems (like plumbing) they have always responded quickly and found a solution that works.
Philip · 14 January 2017 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Philip Whittington
Thank you for taking your time to add this review. I am pleased you enjoyed your experiences with us and we look forward to many future dealings, kind regards David Hatch, Director
★★★★★ 1/5
GoogleRating only, no written review.
Patrick · 3 November 2016 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Patrick Keane
I am sorry you have felt the need to add this low rating. Please contact our Head Office should you wish to discuss any matters with us. Kind regards Alex Neil
★★★★★ 1/5
GoogleI was just informed that cannot move in to the property agreed last minute just 5 days before I move in. We had booked the property almost 2 months in advance. We had them calling us almost everyday for references that was sent to them. Lack of costumer service and finding a solution. I would not recomemder them . Make sure sure that everything is ok before you ended up like me looking for a new house last minute and paying extra money.
Panagiotis Theodoratos.
Panagiotis · 3 November 2016 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Panagiotis Theodoratos
I am sorry to read your comments, however our records show we acted fully in accordance with industry practice, should you have further concerns please forward these to our Head Office and your matters will be addressed and responded to accordingly. Once again I am sorry to read about how you believe you have been treated. Kind regards David Hatch, Director.
★★★★★ 5/5
GoogleI have been dealing with Kamen Kiryakov from southeast branch. The service was very efficient and Kamen managed to accommodate promptly our request of extra viewing and late evening viewing. Altogether very positive experience.
Maria · 3 November 2016 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Maria Duda
Thank you for taking your time to add this review and rating. I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, kind regards David Hatch, Director
★★★★★ 5/5
GoogleI have been dealing with Kamen Kiryakov from southeast branch. The service was very helpful for me and Kamen managed to viewing in late evening viewing. And helping with negotiating the price with landlord. The whole service was wonderful. I'm recommending him. Thanks a lot.
Stefan · 3 November 2016 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Stefan Gruncharov
Thank you for taking your time to add this review and rating, I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, Kind regards David Hatch, Director.
★★★★★ 5/5
GoogleI'm so pleased with Kamen's service, he was very good with the viewing and very helpful with price negotiation with the buyer.
Damination · 3 November 2016 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear bisola bello
Thank you for taking your time to add this review and rating. I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, kind regards David Hatch, Director
★★★★★ 5/5
GoogleMy experience with Anneleen is a wonderful one , start from the begging up until this moment she as been wonderful and really helpful in all aspect, she make sure I get a place . She very polite and friendly .
Sikhou · 3 November 2016 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Sikhou Care
Thank you for taking your time to add this review and rating, I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, Kind regards David Hatch, Director.
★★★★★ 5/5
GoogleI had a pleasure dealing with Anneleen Vanloffeld from Alex Neil as a buyer. She dispelled all negative stereotypes of estate agents by being very courteous, informative and very understanding. On couple of occasions she managed to organize viewings on a very short notice, kept me informed throughout and responded my calls, texts, or emails with astonishing speed. Although I wasn't successful in finding the right property Anneleen did all the right things and now I expect other agents to match those standards she set so high.
Nikola · 3 November 2016 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Nikola Rnjak
Thank you for taking your time to add this review and rating. I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, kind regards David Hatch, Director
★★★★★ 5/5
GoogleMy flat is still managed by Alex Neil with my great satisfaction. May I take this opportunity to say that you "Rebecca" (if I am not mistaken you managed to rent my flat in 2013 with a 3 years contract) really did a great job in finding the perfect tennats for my situation.
And Mr. Setter, from the management department, has been doing and still is an impressive job regarding the management of my flat. He is always perfectly informed with what is going on, solves issues quickly and every time I deal with him I feel blessed because he is so efficient, helpful and professional.
Mark · 3 November 2016 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Mark Rise
Thank you for taking your time to add this review and rating, I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, Kind regards David Hatch, Director.
★★★★★ 4/5
GoogleHave been in flat managed by Alex Neil for nearly two years and have always great response to any repairs, queries and requests. Great management in all areas.
Chris · 3 November 2016 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Chris Lyons
Thank you for taking your time to add this review and rating, I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, Kind regards David Hatch, Director.
★★★★★ 1/5
GoogleAfter 3 emails and a lot of calls they decided to fix the leak too late, then we found mites! in all our clothes. More the 300 pounds spent in dry cleaners that they refuse to pay.
Finally we moved to a new flat with a different agency and Alex Neil (not the landlord) want to charge us 150 for a 'professional cleaning' that never existed.. New tenants found the flat in same conditions we left, no one cleaned, how can you charge a service that never happened??
By the way, there was just a key and we made a duplication (they said the landlord would pay for that). I left the receipt in their office but after one year they never paid it, asked for that and they lost it! so they didn´t want to pay the bloody 10 pounds.
Mª · 30 July 2016 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Mª Begoña López
I am sorry to read your comments, however our records show we acted fully in accordance with industry practice, should you have further concerns please forward these to our Head Office and your matters will be addressed and responded to accordingly. Once again I am sorry to read about how you believe you have been treated. Kind regards David Hatch, Director.
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