Trusted Agent profile · Greater London
Verified
★★★★★
1,017 reviews across 2 offices and 4 platforms
Alex Neil Estate Agents has two offices, in Canary Wharf and Rotherhithe (Greater London). Together they have 1,017 reviews on four platforms, rated 4.4 out of 5 overall.
763
Reviews on Google
All 2 offices
23
Reviews on Facebook
Business-wide
41
Reviews on The Trusted Agent
All 2 offices
190
Reviews on Trustpilot
All 2 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more ...Read all 2 from sellers
Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ...Read all 3 from buyers
I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ...Read all 6 from landlords
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ...Read all 10 from tenants
Alex Neil Estate Agents's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Alex Neil Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 41 reviews on The Trusted Agent only. Show every review
5/5
The Trusted AgentRecommended!
Dylan was great into sorting things. Quick, always prompt and very efficient. Also discreet and professional – which I value very much.
Dear Simone, Thank you for adding this review we wish you all the best in your new property and look forward to any future dealings
4/5
The Trusted AgentHonest and professional agent
Gilbert was very helpful finding me a property. He offered professional, honest and timely advice without being intrusive and made sure that all of our needs were accounted for. Being relatively new to London, he provided a variety of options and offered his knowledge of the different areas within London to offer me a great property for me and my flatmates.
Dear Chris G, Thank you for taking your time to add your review about the services provided by Gilbert. I was very pleased to read your comments and we hope you enjoy your new property. Kind regards David Hatch, Director.
5/5
The Trusted AgentFantastic agent
I found Rebecca to be very professional, organised and punctual at all times, and someone with great communication skills. Look forward to working with her in the future!
Dear Cheloe H Thank you for taking your time to add your review about the services provided by Rebecca. I was very pleased to read your comments and we look forward to many future dealings.. Kind regards David Hatch, Director.
5/5
The Trusted Agentservice
I would like to commend David on his level of service and expertise, and would highly recommend him to my friends and family.
Dear Neale H, Thank you very much for adding this review. I look forward to many future dealings. Kind regards David Hatch, Director
5/5
The Trusted AgentVery clear and efficient
Rating only, no written review.
5/5
The Trusted AgentExellent service from Rebecca Donnelly
Rebecca was very friendly & helpful. She had a good knowledge of pricing in the area and was able to answer any questions I had reguarding the sale of my property, in a way that was very clear. Would definitely recommend her.
Dear Emma N, Many thanks for adding this review about the services offered by Rebecca. I was very pleased to read your comment and we look forward to many future dealings. Kind regards David Hatch, Director.
5/5
The Trusted AgentExcellent service
David and his team provided an excellent service. Highly recommend
Dear Jon P, Thank you for your time in adding this review. I am pleased you were happy with our services and we look forward to many future dealings. Kind regards David Hatch, Director
4/5
The Trusted AgentRating only, no written review.
5/5
The Trusted AgentFinding a flat to rent
I was looking for a flat to rent in docklands as my friend has just moved into the area. I found Alex Neil to be very helpful with my search and actually knew what they were talking about, compared to some agents I've spoken to. I would recommend them to anyone looking to move into the docklands area.
Dear Mac C, Thank you for taking your time to add this review, I was very pleased to read about your experiences with my Docklands staff. We look forward to many future dealings. Kind regards David Hatch, Director
3/5
The Trusted AgentAdequate
The people I have dealt with at Alex Neil were all very nice. However, as an organisation, it is not there to represent the interests of tenants. It took about five months to get an external sliding door fixed. They tried to show buyers round the flat four months before the end of the tenancy when the landlord decided to sell, and I had to remind them of my legal right to quiet enjoyment. And now I am being forced to pay Alex Neil for a landlord reference for my next flat. I have never been charged for a landlord reference before, and I think to charge for this is somewhat cheeky given the other fees we have paid Alex Neil.
Dear Anon Y, I was very sad to read your comments as I believe at all times my staff members have dealt with your matters as promptly as they could. I understand that the door handle was replaced after several months, due to the matter being referred to the block Managing Agents (as it was a warrantee matter relating to the block, for which you were fully aware). In regards to a Landlord reference, I understand this has now been done Free Of Charge. I hope this confirms all matters and I thank you for being a previous tenant. Kind regards David Hatch, Director
5/5
The Trusted AgentExcellent professional service
An excellent service provided by professionals. After changing letting a agents from such poor service, dealing with Alex Neil is such a breath of fresh air. Excellent team, excellent service.
Dear Elizabeth H, I was very pleased to read your comments about our services provided and thank you for choosing to use our services. We look forward to many future dealings, Kind regards David Hatch, Director
5/5
The Trusted Agent5 Years a Landlord
Alex Neil have now let and managed by property in Rotherhithe for over 5 years. They have recently found me my 3rd tenant during that period and once again, have performed brilliantly. The most recent let went very smoothly and Alex Neil's proactive marketing meant that the vacant period was kept to an absolute minimum. I was kept up to date with progress from viewings and the offer I accepted was dealt with with professionalism. Thanks to Alex Neil's excellent management team, my property has been very well cared for throughout the 5 years they've looked after it. The few maintenance matters that have occurred in that time have been dealt with swiftly and economically, and the work carried out has always been of the highest standard. I look forward to another 5 years or more with Alex Neil!
Dear Owen N, I was very pleased to read about your experiences and I am very glad you enjoyed your tenancy with us. Thanking for taking your time to add this review and we wish you well for the future. Kind regards David Hatch, Director.
5/5
The Trusted AgentProfessional Property Agent
I've chosen Alexneil from I came to London and always been happy with the professional agent. Especially the property management department help me to deal with my issues in time.
Dear Yuandao L Many thanks for taking your time to add this review, I was very pleased to read your comments about our Property Management department and thank you for using our services. We look forward to many future dealings, Kind regards David Hatch, Director
5/5
The Trusted AgentPROFESSIONALS!
"Hi all! Used Alexneil for some years to rent out a few of my properties and always been happy with the professionalism of them. Resent dealings with Rebecca just cemented that prifessionalism
I am very pleased to read your review and many thanks for adding. Thank you for your continued custom and we look forward to continuing to provide our services. Kind regards David Hatch, Director.
5/5
The Trusted AgentGets the job done
Used Alexneil in a lettings capacity... Was very happy with whole service from the beginning to the end. Best agent I've ever used and they certainly be getting my repeat businesses in the future
Thank you for taking your time to add this review. I was very pleased to read your comments and we thank you for using our services. Kind regards David Hatch, Director.
5/5
The Trusted AgentTennant of 5 years
Alex Neil have been incredibly competent throughout my 5 years with them. Any issues with the property have been dealt with swiftly and any rent increases have been handled well with discussions between tenants and landlord encouraged. I would thoroughly recommend doing business with them if you are moving to this area of London.
Dear Charlie H, Thank you for taking your time to add this comment. I was very pleased to read your comments about our Property Management team and we look forward to many future dealings. Once again thank you for adding this review, kind regards David Hatch, Director.
5/5
The Trusted AgentGreat local Estate Agent
I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant within a very short time . The administration team were also a pleasure to deal with. They referenced both tenants, and emailed me a contract to be digitally signed. Thanks for all your hard work.
Dear Jamie B, Many thanks for adding this review, I am personally very pleased to read about your experiences with Dylan. Thank you for using our services and we look forward to many future dealings. Kind regards David Hatch, Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 667 reviews rated 4.4 out of 5, followed by Rotherhithe with 371.
The two Alex Neil Estate Agents offices, by town:
3 reviews from buyers, rated 4.3 out of 5 on average. For example, Visha wrote: "Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Jamie wrote: "I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ..."
10 reviews from tenants, rated 4.4 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."
Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Canary Wharf won Gold; Alex Neil Estate Agents, Rotherhithe won Gold.
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