Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleAbc Estates is the most useless agency in London. Last year they rented me a house that apparently seemed decent, had just been painted! After about a month, mold began to appear everywhere, food, furniture and clothes all thrown away! It was useless to contact them repeatedly, despite the health problems we had caused by mold. They accused us of the appearance of the same. A few months later we realized that there was a mouse at home, then there was an invasion of rats that walked under the floor, pierced the walls, furniture and floor. we did not have peace for a year and did not allow us to leave the house before the end of the contract. we been in touch with them thousands of time but with 0 reply. At the end of the contract, around £ 100 for dust was removed. They make you lose money, time and health. I do not understand how they are still open! This agency sucks, Stay away seriously!
Jaz · 9 December 2019 · ABC Estates Edgware
Agent replied
Dear Jaz, I have checked our records and we do not have a client with this name on our system.
I have checked with my colleagues and no one recognised the situation you portray?
I have to wonder if this post is by a competing agent seeking to tarnish our name?
In any event condensation is recognised by the Environmental Health Officer of the local Borough Council as being a "Tenant Lifestyle Issue".
Condensation occurs when warm moist air (from cooking, washing and showering) meets a cold surface such as a window, or an exterior wall.
The solution is for the tenants to open windows regularly and sufficiently ventilate the property, and also to keep your heating on for longer so that the fabric of the property heats up as well, rather than just "flash heating" the ambient air for a couple hours in the morning when you get up and a couple hours in the evening when you get home from work.
Whilst this is the cheapest solution for you to stay warm whilst you are at home, it does not allow the fabric of the property to warm, thereby allowing condensation to form, which not only damages your belongings but also the landlords property.
If you were charged £100 for cleaning at the end of the tenancy that would be normal protocol. You would not expect the next tenants to put up with your mess would you?
If you have a genuine issue please PM me and I will be pleased to look into it for you and try to resolve it to your satisfaction.
★★★★★ 1/5
GoogleI would like to have given zero stars but sadly not possible.
Not just worst property management company, but worst company of any description i have dealt with in last 10 years.
Incompetent, rude, suspicious of fraud - see gardening fees below, mistakes that cost us money, outrageous quotes, don't reply to emails, don't keep promises.
Can't go into it all, be here all day.
Couple examples
1. quoted 25k for lift repair. Refused to get any other quotes. we got done for 2k. many other examples. I expect they are getting 10% on bills so in their interest to get ridiculously expensive quotes.
2. Charged us gardening fees for 3 years (we were too apathetic to check) and we don't have garden.
Don't respond to emails for days, weeks, months, sometimes never.
Take it to the directors then don't bother either.
Still waiting for exaplanation of charges after several months and 20 emails.
They don't care about tenants.
Just in it to make money for landlords and themselves.
Hendon · 9 December 2019 · ABC Estates Edgware
Agent replied
Dear Hendon Labour, I have checked our records and we do not have a client with this name on our system.
I have checked with my colleagues and no one recognised the situation you portray?
I have to wonder if this post is by a competing agent seeking to tarnish our name?
In any event the story you portray could not occur. For works of that level a S20 Consultation would take place and every lessee would be invited to nominate a contractor of their choice.
Similarly at the end of each year all the accounts and receipts are scrutinised by independent chartered accountants for verification and then the final accounts are approved by the freeholder or Directors. It would be impossible for gardening bills to be incorrectly attributed to a block with no garden.
If you have a genuine issue please PM me and I will be happy to look into it and try to resolve it for you.
★★★★★ 5/5
GoogleI have been working with Dharinee and the team at ABC for a few years now, they deal with all issues quickly and I can rely on them to look after my properties. Honest & reliable agent!
Nadine · 4 December 2019 · ABC Estates Edgware
Agent replied
Dear Nadine, thank you for your kind review. We look forward to being of service to you again in the future.
★★★★★ 5/5
GoogleBradley found a top tenant for my house in Stanmore, very professional service and I am happy with the tenants.
Ryan · 27 November 2019 · ABC Estates Edgware
Agent replied
Dear Ryan, thank you for your kind review. We look forward to being of service to you in the future!
★★★★★ 1/5
GoogleExtortionate service charge yet terrible service, terrible response rate, and take weeks (bordering on months now) to get a lift repaired, to the point where 3 out of 4 are now broken. The property manager Stuart is conveniently unavailable every time we call and couldn't care less. Don't move into a property managed by ABC!
Samuel · 26 November 2019 · ABC Estates Edgware
Agent replied
Dear Samuel
I have checked our records and we do not have a client with this name on our system. I have to wonder if this post is by a competing agent seeking to tarnish our name?
I have checked with my colleagues and no one recognised the situation you portray? In fact we do not manage any building with 4 lifts, so none of our properties could have 3 out of 4 lifts out of order.
★★★★★ 1/5
GoogleSo pleased to join the legions sharing negative experiences with this company. Safety in numbers so just read the reviews. Would you eat at a restaurant with less than two stars? Have the misfortune of ABC managing one of our properties for five years. Absolutely ridiculous business compared to alternatives. Terrible at communications, terrible at response, negligent on health and safety. Worst mistake our board ever made going with these guys and so looking forward to our next service provider. Make no mistake, going with them can really expose tenants and owners as negligence becomes risk. Impossible to believe in a competitive 2019 market that they are a viable service provider choice for properties. Look elsewhere.
Michal · 26 November 2019 · ABC Estates Edgware
Agent replied
Dear Michal,
I have checked our records and we do not have a client with this name on our system. I have to wonder if this post is by a competing agent seeking to tarnish our name?
I have checked with my colleagues and no one recognised the situation you portray?
★★★★★ 5/5
GoogleThank you for the lift refurbishment. The ride up was so quick, smooth and silent compared to before. Well done and worth every penny.
Ben · 20 November 2019 · ABC Estates Edgware
Agent replied
Dear Ben, thank you for your kind review. We look forward to being of service to you again in the future!
★★★★★ 5/5
GoogleIt has been a real pleasure to work with this company. I have found their accounts team (particularly Jeetindar, who I was in touch with) to be really excellent. They go above and beyond to help, so impressed, and will certainly use again.
Dave · 19 November 2019 · ABC Estates Edgware
Agent replied
Dear Dave, thank you for your kind review. We look forward to being of service to you again in the future.
★★★★★ 5/5
GoogleAs a developer I should never have managed the block myself, but I thought it would be easy. After 8 months of aggravation I passed it to Aldermartin and they have now resolved many issues to my satisfaction. I have another development due to finish in a few months time and I will definitely give it to Aldermartin to manage as well from day 1.
Matheus · 13 November 2019 · ABC Estates Edgware
Agent replied
Dear Matheus, thank you for your kind review. We look forward of being of service to you again in the future.
★★★★★ 5/5
GoogleNice place
Georg · 10 November 2019 · ABC Estates Edgware
★★★★★ 5/5
GoogleRichard Davidoff attended the FTT with me as my nominee to be appointed as a Manager by the Court. It was a complicated procedure that Richard guided us through with aplomb. Adopting a conciliatory position Richard has started to build bridges with the freeholder and appears to have won him over, which makes the whole atmosphere so much more conducive to a successful outcome.
Scott · 6 November 2019 · ABC Estates Edgware
Agent replied
Dear Scott, Thank you for your kind review. We look forward to being of service to you again in the future.
★★★★★ 5/5
View AgentsFantastic lettings team!
I would like to thank Bradley for his assistance in helping us secure a new apartment in Burnt Oak. Bradley was proactive and straight up from the start. He was also happy to assist us in a second viewing which was evening time. He spoke us through the whole process and was always available to answer any questions.
Joanna · 4 November 2019 · ABC Estates Edgware
★★★★★ 5/5
GoogleWe had our first AGM for many years. Richard and Mark worked wonders and won over a number of flat owners who had previously blocked any progress we wanted to make. Looking forward to the next year.
Justin · 30 October 2019 · ABC Estates Edgware
Agent replied
Dear Justin, Thank you for your kind review. We look forward to being of service to you again in the future.
★★★★★ 5/5
GoogleThank you Mr Reed for revamping our block. It is ages since it was last decorated, and it now looks fabulous. I used to be embarrassed to bring people home but now it is an absolute pleasure. I really appreciate all your hard work.
Alex · 28 October 2019 · ABC Estates Edgware
Agent replied
Dear Alex, thank you for your kind review. We look forward to being of service to you again in the future.
★★★★★ 5/5
GoogleBradley at Abc Estates gave us a stress free experience while finding a rental property. His knowledge of the local area was fantastic. He was clear about what we needed to provide in order to move forward and was available to help and guide us through the process.
Melinda · 27 October 2019 · ABC Estates Edgware
Agent replied
Dear Melinda, thank you for your kind review. We look forward to being of service to you again in the future.
★★★★★ 5/5
GoogleABC have just successfully concluded a major project replacing the roof on our block. We are a Grade II Listed Building in a conservation area. The whole project went smoothly, came in on budget and with only a slight delay due to the recent inclement weather. We were delighted with the overall project management and would be happy to recommend you.
Tom · 27 October 2019 · ABC Estates Edgware
Agent replied
Dear Tom, thank you for your kind review. We look forward to being of service to you again in the future.
★★★★★ 5/5
GoogleWe have been delighted with ABC Estates so far. They have now been managing our block for nearly 2 years. Each member of staff has been helpful, well-mannered and very proactive, especially Richard. We have found their emergency phone a life saver for out of hours emergency situations!
Adam · 27 October 2019 · ABC Estates Edgware
Agent replied
Dear Adam, thank you for your kind review. We look forward to being of service to you again in the future.
★★★★★ 1/5
GoogleWorst organisation I've ever had the displeasure of interacting with. Due to poor mainteince a pipe burst and flooded my room, I was never conpensated for the damage to my property. Take weeks to respond to maintenance issues , staff are very rude and very condescending. They steal from deposits by dedicating large amounts for uneccesary cleaning. I'm surprised this business isnt under investigation for its extremely shady business practises
They have responded to my criticism of them being rude and condescending, Rudely and condescendingly .That should tell you enough, also the house rented to us was given in disrepair, and there had been many maintenance issues since which is why I still hold the landlord to blame. Also the fact we could take several weeks to dispute your bogus claims mean that most people won't so I was calling out your exploitative behaviour of people who may need that money urgently and will this accept the bogus charges.
David · 20 October 2019 · ABC Estates Edgware
Agent replied
Dear David, I have checked our records and we do not have a client with this name on our system. I have to wonder if this post is by a competing agent seeking to tarnish our name?
I have checked with my colleagues and no one recognised the situation you portray?
We now have a flurry of similar complaints all of which are factually incorrect and presumably all posted by the same person.
★★★★★ 1/5
GoogleAlert to landlords: DON’T under any circumstances use ABC Estates (Aldermartin Baines and cuthbert) as your letting agent. All very well when they want your business, but if things go wrong they don’t want to know. They were well aware that the tenants had caused damage and their electrical suppliers made a dangerous installation of a dishwasher and their inventory clerk failed to make a proper inventory but they refused to cooperate when it came to withholding adequate funds from the deposit. I’m still livid almost a year later.
Daniel · 20 October 2019 · ABC Estates Edgware
Agent replied
Dear Daniel, I have checked our records and we do not have a client with this name on our system. I have to wonder if this post is by a competing agent seeking to tarnish our name?
I have checked with my colleagues and no one recognised the situation you portray?
In any event, the facts as you portray them, don't stack up. Every property gets an inventory that is done by an independent and suitably qualified Inventory Clerk, - not by our in house staff. If they did a substandard job that cost you money we invite you to sue them. If we had a dishwasher installed it would have been by a suitably qualified contractor. If they did a substandard job we would invite you to sue them. For the sake of good order we confirm that we have received no complaints of poor installation of a dishwasher or a defective inventory - nor have we had a ruling from the TDS based on such circumstances. Clearly some skulduggery going on here for ulterior motives?
★★★★★ 5/5
GoogleAbc are true professionals. They are always so fast and efficient to resolve any issues that arise in the block. We had a terrible leak in the communal area, Richard called an emergency plumber who was able to come out over the weekend. The whole issue was sorted within 24 hours of the problem occurring. We were so very impressed!
Matthew · 20 October 2019 · ABC Estates Edgware
Agent replied
Dear Matthew, thank you for your kind review. We look forward to being of service to you again in the future.
★★★★★ 1/5
GoogleScammers avoid at all costs. Manage the property yourself . This company submits fraudulent insurance claims and fake invoices for work that is not carried out.Hammer and chisel builders are a fake company and majority of the work charged to leaseholders is not carried out
Jane · 13 October 2019 · ABC Estates Edgware
Agent replied
SPOILER ALERT. This is not a genuine review. Sour grapes from an ex-member of staff who was fired last week, and this is their way of getting revenge, by posting a fake negative review.
Of course this can't have occurred because the insurance company appoints their own loss adjuster to investigate and review both the background of the claim as well as the value of the claim. If they were not satisfied they would not pay out.
★★★★★ 1/5
GoogleThis is the worst company for block management I have ever come across.
They rip people off up to their eyeballs.
The amount of FTT cases against this company clearly shows they are ripping off leaseholders
James · 13 October 2019 · ABC Estates Edgware
Agent replied
Dear James, I have checked our records and we do not have a lessee with this name in our portfolio. I have to wonder if this post is by a competing agent seeking to tarnish our name? We have been to the FTT on numerous occasions and our success rate is around 95%. Furthermore the FTT have appointed various members of our staff to act as their appointed Agent on behalf of the court, so clearly the FTT are not perturbed by the 5% of cases that have gone against us.
★★★★★ 5/5
GoogleBest block management company around, honest, reliable and on the ball. Not the cheapest but worth every penny!
Amir · 13 October 2019 · ABC Estates Edgware
Agent replied
Dear Amir, thank you for your kind review. We look forward to being of service to you again in the future.
★★★★★ 1/5
GooglePlease do not use this company.
They are crooks, They use a fictional company called Hammer and Chisel to steal your hard earned cash and no work takes place. Imaginary guttering work and drain clearances are standard by the manager Mark Reed.
Harvey · 13 October 2019 · ABC Estates Edgware
Agent replied
Dear Harvey, I have checked our records and we do not have a client with this name on our system. I have to wonder if this post is by a competing agent seeking to tarnish our name?
I have checked with my colleagues and no one recognised the situation you portray?
Hammer & chisel are just one of many contractors that we use, all of whom must supply their public liability insurance and references before we add them to our approved contractors list. All our contractors will provide us with photos before and after any gutter works or drainage works are carried out on our portfolio so that date and time stamped evidence is available to all legitimate clients who have work carried out on their premises.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
