Every review we hold for the Addlestone office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAwful experience. We had a viewing for a property to buy at 3pm . The agent was not there . My Husband and I left our job 2 hours earlier to get in time to the place and see the property in day light.
I called the agent at 3:09 why nobody is here and he said sorry we call you earlier because many people do not show up for viewing , I would like to think they call me earlier for any reason to confirm or reschedule the appointment but I couldn’t answer, but My question was why you didn’t left a Voicemail or text message or an email??? And he said well he can not do anything now and any way they have 5 offer right now . I called back to office the other colleague answer the phone and Accuse me that I am lying. And I was late . I was not late at at all even I was 10min early , and waiting for my husband.otherwise I could not see your agent with black Mercedes left early !!!!
So unprofessional and irresponsible.
Nili · 22 June 2023
Agent replied · 22 June 2026
You turned up late for your appointment with no consideration for the agent. We do have other appointments and cant be expected to wait all day for you
We called 3 times before the appointment to confirm you didnt have the decency to reply or answer
If only us agents could write bad reviews on our clients
★★★★★ 5/5
GoogleGood service and professional experience provided by Nathan. We just brought our first home. He provides lots of help that make the deal go through. Highly recommend him to anyone who is selling or buying the house.
Karina · 22 June 2025
Agent replied · 22 June 2026
Thank you for your wonderful feedback! We’re thrilled to hear that Nathan provided you with a professional experience and was so helpful in getting your first home. Your recommendation means a lot to us, and we appreciate your trust.
★★★★★ 5/5
GoogleGreat service buying my home. Robert Murray and Jacqui were super helpful. I recommend
Darren · 22 June 2024
Agent replied · 22 June 2026
Thank you for your positive feedback! We’re so glad to hear that Robert and Jacqui provided you with great service during your home buying process. Your recommendation means a lot to us!
★★★★★ 5/5
FacebookHodders were very professional from start to finish in the way they handled our house sale. Richard, Nick, Matt and the team were very responsive to our requests, handled viewings without any fuss and provided good feedback. We have no hesitation in recommending them.
Philip · 5 January 2022
Agent replied · 21 March 2026
Thank you Phillip Marlow, Happy New Year! 💜
★★★★★ 5/5
GoogleI dealt with numerous agents across London in my search for a rental property and Shania stood out from the crowd. Genuinely attentive to my requirements. A breath of fresh air in a stressful time. Thank you Shania!
Michelle · 22 June 2022
Agent replied · 22 June 2026
Thank you for your kind words! We're thrilled to hear that Shania was able to make your rental property search a positive experience. We appreciate your feedback and look forward to assisting you in the future.
★★★★★ 5/5
GoogleHave worked with Steven and team for over 12 years - they manage my rental property expertly and ensuring minimal issue/headache for me, which was my key priority. Always quick to respond, always available and always ready to go the extra mile - I won't use anyone else.
Marc · 22 June 2020
Agent replied · 22 June 2026
Thank you for your loyalty and trust in our services for over 12 years! We are delighted to hear that our team has consistently met your expectations. We are here to go the extra mile for you always. Looking forward to many more years of successful collaboration.
★★★★★ 5/5
GoogleWe first looked at buying a property back in May and Hodders were extremely helpful and professional in identifying which properties we could realistically afford, and were quick to arrange viewings with a number of properties that fit our ideal criteria. Despite running through a couple of issues on the solicitor side of things which was of course out of Hodders control, we were able to enter a smooth process that resulted in us moving into our new property in September. Professional throughout and will likely use when we look to upsize.
Jamie · 30 September 2022
Agent replied · 18 October 2023
Thank you Jamie.
★★★★★ 5/5
GoogleI have not words to describe how good and professional this agency is .
We were so lucky to have them around, specially Rob . In the most difficult and challenging time for us he never give up . Always happy to help, taking care of us. Even if you feel down he will make things much easier and relax .Our new home it’s definitely team work! Thank you so much for such amazing service. We are really grateful.
Kat & Robert !
Robert · 30 September 2022
Agent replied · 22 April 2026
Thank you so much for your wonderful review, Kat & Robert.
We’re delighted to hear that Rob was able to support and guide you through such an important and challenging time. Your kind words about his dedication and care mean a great deal to us and the wider team.
★★★★★ 5/5
GoogleVery good company. My contact was available 24/7, very knowledgeable and helpful, plus it's a lot easier to deal with a smaller, non-corporate company with really good customer service
Roy · 22 June 2025
Agent replied · 22 June 2026
Thank you for your kind words! We take pride in providing 24/7 availability, knowledgeable service, and top-notch customer care. We appreciate your support and look forward to assisting you again in the future.
★★★★★ 5/5
FacebookFirstly I started selling my property with two other estate agents who were both totally useless. I came across Hodders purely by accident but I am so glad I met Karen who then came round to give me a valuation and the rest is history from the moment she took over the selling of my property she has been a god send.
Karen and her team have been nothing but professional, considerate, caring and nothing was ever too much of a problem. They kept me fully informed of procedures throughout the sale of my property. They made a very stressful experience effortless!
I would also like to mention Rob who again dealt with a lot of my stress and concerns and nothing was too much for him to deal with, always the professional.
This is really heartfelt and made my experience of selling my house an absolute pleasure and a really positive experience and restored my faith in estate agents.
Thanks again to all of the team from Hodders in Addlestone.
Lorraine · 13 August 2016
★★★★★ 5/5
FacebookWe dealt with Rob Alderton in the Addlestone branch when we bought our house back in April. Right from the start Rob was professional and approachable, and always came back to us promptly with answers to any questions we had. Originally we were shown round the property by David (I think his surname is Davis) and he was also very friendly and helpful. They listened carefully to our requirements and always sent us relevant properties which was very refreshing. Thank you to all the team at Hodders who helped us in our first house purchase - the experience was great and we will certainly be recommending you!
Joanna · 10 August 2016
★★★★★ 5/5
FacebookI have just used Hodders Estate Agents in Addlestone and I have been extremely impressed with their service, professionalism and efficiency. I had complete faith in Karen the manager when I met her originally and Karen and her team have been fantastic throughout this sale. Each time I called the office the staff went out of their way to make sure that my question was dealt with and everyone I had any contact with were both friendly and helpful, especially my dealings with Hope and Robert. If you are thinking of selling a property I can't recommend this company highly enough. Thank you to all the team.
Helen · 14 July 2016
★★★★★ 5/5
FacebookAs a tenant I had quite a lot of issues with the way estate agent handled things and I eventually gave in and accepted that this is how estate agents treat tenants in this country. I then had the first phone call and it was wonderful customer service from Hodders. The lettings manager Keith Howard was extremely courteous, helpful and provided exceptional customer service. He swiftly and easily guided me through the change over process and the whole transition was seamless.
It has been so refreshing to have someone so helpful representing a tenant, nothing seems to be too much of a hassle, and Keith even helped me find a cleaner and gardener locally.
Thank you Hodders
AJ · 30 June 2016
★★★★★ 5/5
GoogleExcellent Service provided. Michael was very helpful with my requests and a very smooth transition for the sale of my property.
Amit · 22 June 2023
Agent replied · 22 June 2026
Thanks for the feedback Amit great to hear
★★★★★ 5/5
GoogleMatt, Karen and the rest of the team at Hodders Addlestone have been fantastic! From the point of marketing our property all the way to completion, the team at Hodders assisted, kept us up to date and pushed to keep everything in order with in our chain. If you are going to sell your property, I cannot recommend the Hodders Addlestone team enough! Thank you!
Aaron · 6 September 2023
Agent replied · 18 October 2023
Thank you for your recent review Aaron. Your feedback is very important to us and we are committed to delivering the best possible customer service, and your input helps us to do this.
Wishing you all the best,
hodders Estate Agents
★★★★★ 5/5
GoogleI have to say Matt and the team were brilliant. Really responsive and supportive in what was a difficult sale.
Kate · 20 March 2023
Agent replied · 18 October 2023
Thank you Kate.
★★★★★ 5/5
GoogleJust a shout out to Steven Fox, who not only made life managing my property easier, but was always a pleasure very helpful to deal with.
Stephen · 22 June 2022
Agent replied · 22 June 2026
Thank you Stephen, happy to help you. Steven.
★★★★★ 5/5
GoogleI am happy with the service I received. The team was supportive, friendly, and made the process easy. Thank you for the good service. Highly recommend (Benjamin Steven Estate Agent).
Beena · 22 January 2026
★★★★★ 5/5
GoogleRob at Hodders was absolutely amazing for the sale of my property. He was very quick with responding to emails and calls and always had the right information to give me and was very helpful. All the other staff that I dealt with at Hodders were polite and helpful. I could not fault them and am very happy with the way they dealt with my sale of my property!
Paige · 18 October 2022
Agent replied · 18 October 2023
Thanks Paige.
★★★★★ 5/5
GoogleRob at Hodders was absolutely amazing for the sale of my property. He was very quick with responding to emails and calls and always had the right information to give me and was very helpful. All the other staff that I dealt with at Hodders were polite and helpful. I could not fault them and am very happy with the way they dealt with my sale of my property!
Paige · 7 August 2022
Agent replied · 22 January 2025
Thanks Paige.
★★★★★ 5/5
FacebookI have been viewing houses for the past couple of months with various agents, and wanted to commend Melissa Thomas as being one of the best sales agents I have the pleasure of dealing with so far. She has gone the extra mile providing useful isights and detail on each of the properties I have viewed with her to date. She is professional, approachable and a credit to Hodders. Thanks Melissa!
Tanya · 12 September 2014
★★★★★ 5/5
GoogleThe team at Hodders managed a tricky sale for me perfectly.
6 months of leasehold legal gymnastics and they held the sale together in a very slow market.
Well done Shelley and Karen!
Best estate agents in the area.
Joe · 24 August 2024
Agent replied · 22 October 2024
Dear Joe
The pleasure was all ours. Thank you for taking the time to share your experience. Our team pride themselves on listening, understanding and tailoring our service to your needs. I've shared your feedback with the team. Kind regards.
★★★★★ 5/5
GoogleReally happy with service ! Special thanks to Lisa !
Kartik · 22 June 2023
Agent replied · 22 June 2026
Thank you for your kind words! We’re so glad to hear that you were happy with our service, and we’ll be sure to pass on your special thanks to Lisa. If you need anything else in the future, don’t hesitate to reach out. Thanks again!
★★★★★ 5/5
GoogleBig thank you to mr Laquarn.
Very patient friendly and helpful.
He was always available to answer my questions and help me during the process.
My family and I we highly recommend his service !
Thank you mr Laquarn !
Crina · 22 June 2024
Agent replied · 22 June 2026
Thank you so much for your kind words! We’re thrilled to hear that Laquarn provided you with such patient and friendly service. It’s wonderful to know he was always available to help you throughout the process. Your recommendation means a lot to us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.