Northwood Aberdeen reviews

★★★★★ 5/5

The Trusted Agent

I sold my house through Northwood which wasn???t the easiest of situations or sales . Ali was so helpful and accommodating from start to finish . Would highly recommend Northwood

Leona · 4 April 2024

★★★★★ 5/5

Google

I can't recommend Northwood highly enough! They recently helped me sell my house, and the entire process was incredibly smooth and efficient. Thanks in particular to Ali Clark, who went above and beyond with her professionalism, prompt communication, and valuable advice.

Marleen · 4 July 2024

★★★★★ 5/5

Google

I can't recommend Northwood highly enough! They recently helped me sell my house, and the entire process was incredibly smooth and efficient. Thanks in particular to Ali Clark, who went above and beyond with her professionalism, prompt communication, and valuable advice.

Marleen · 2 July 2024

★★★★★ 1/5

Google

Northwood cost me thousands of pounds in lost income, unpaid council tax bills, unpaid electricity and repairs when they failed to realise my tenant had moved out for over 6 months, leaving the flat vacant and without insurance. After I highlighted their error to them, their initial response was 'I don't know how they got away' then they showed very little interest in their mistake and even failed to show up for a meeting to discuss the problem. My phone calls and messages were never returned. Poor organisation, poor management and disinterested. Stay away.

Katharine · 2 January 2020

★★★★★ 1/5

Google

Shocking and unprofessional service. Stay away from this agency as a landlord you only pay money on a monthly basis and nothing is getting done by the agency. If tenants damage anything in the property they are very unprofessional in handling the matter. Cleaning service they use absolute disaster - no cleaning is ever done your property will be damaged and drown in dirt from the tenants and noting will be done until you go and clean it yourself. Doesn't matter whether you speak to Matt, Scott or any one else, they lie about what has and hasn't been done (basically nothing is getting ever done) - absolute disaster for the landlords - stay away !!! if something goes wrong you as a landlord responsible for chasing them and they don't answer the phone and don't phone you back, very unprofessional. Stay away from them!!

Monica · 2 January 2020

★★★★★ 5/5

The Trusted Agent

Living remotely from my rental property, what I need most from a letting agent is regular contact and rapid notice of any certification and remedial works required. Nicola Walker at Northwood Aberdeen fulfils these roles superbly. I would willingly offer any recommendation.

Andrew · 2 June 2023

★★★★★ 5/5

Google

Great Service from Northwood Aberdeen. Lots of lovely properties listed with them plus a great and friendly service all year round. Special thanks to Juliet McPherson & Scott Morrison. I fully recommend them!!!

Idris · 2 January 2019

★★★★★ 5/5

Google

Excellent and professional workplace! Friendly group of staff who are lovely to deal with. I would specifically like to mention Charlie who was a breath of fresh air. Would highly recommend Northwood Aberdeen!

David · 2 January 2019

★★★★★ 5/5

The Trusted Agent

Excellent service and assistance from initial contact to conclusion of preparing my property for and sourcing a new tenant. Alicja was prompt and helpful with all responses/queries. Property was rented out less than a week after going on market. Clear and comprehensive documentation for landlords.

Shona · 7 February 2023

★★★★★ 5/5

Facebook

During 3 years of tenancy, haven’t had any issue. Scott Morrison was very helpful and responded promptly to any queries. At the end, got my full deposit refunded. Great experience.

Alexandra · 15 January 2020

★★★★★ 5/5

The Trusted Agent

The service I received from Ali was first class. She kept me updated throughout the whole process with the viewers comments and their levels of interest, culminating in a sale for the market value.

Alec · 20 November 2023

★★★★★ 1/5

Google

Very disappointing experience, i just dont see how what you have left me and my partner in is acceptable, the flat is cold damp and mouldy. Things breaking such the shower, windows, door ive seen the temperature drop into danger of hypothermia and they want us to ventilated the property but we only have the in the living room but in the living room there is a crumbling wall the wallpaper above the bedroom window is crumbling of but still nothing been done, the customers service is worst i can never seen to get through to the maintenance team horrible customer service thank god am out this property in little over a month!!!, the tiles in the kitchen is coming from the wall due to damp i dont how the landlord got away with this flat is not fit for living in, and they told us that they have never had an issue with the cold in the flat well thermometers dont lie its so cold to the point our hands are so numb we've also have family and friends to say its cold i would highly recommend dont go with this company they take a very long time to answer and very very poor service.

Connor · 2 January 2019

★★★★★ 1/5

Google

Absolutely disgraceful and unethical agent. Disabled family member was told she could not accept an application to reserve a property without first meeting the agent. After waiting a week for a viewing, the agent reserved the property for another tenant who had an earlier viewing the same day, without even accepting my family member's application. The agent didn't even have the courtesy to call and cancel the viewing, leaving my family member - who cannot WALK - completely up the creek. I'm absolutely horrified at the disgusting behaviour of this agent, and I would recommend you avoid them at all costs. The behaviour displayed by this agent is in contravention of the Letting Agent Code of Practice Regulations, and we will be pursuing this appropriately: "In deciding how you will conduct viewings on the landlord’s behalf, you should make sure you do not unlawfully discriminate against a person protected by the Equality Act 2010"

Robert · 2 January 2019

★★★★★ 5/5

The Trusted Agent

This was our first time renting and thanks to the expert guidance of the Northwood Team especially our property manager Alicja the process was easy. She was very patent with out questions and always had an answer so a big thanks to her for her assistance and also her help going forward. Would highly recommend Northwood and look forward to working with them throughout my tenancy.

Sebastian · 10 September 2024

★★★★★ 5/5

The Trusted Agent

I have just been through the start up process for letting out a property with Nicola and team from Northwood. I am very pleased with the communication, efficiency and professionalism I have received from the whole team.

Ian · 4 August 2023

★★★★★ 5/5

Google

It was a very nice experience.

Wenyu · 29 August 2025

★★★★★ 1/5

Google

Poor service received from beginning to end of tenancy - very clear that landlords are valued higher than tenants at Northwood. Moved into a dirty flat, with multiple issues that took literally months to resolve, despite constant chasing- issues including furniture that didn't conform to fire regulations being stored in my spare room for weeks, before being located to my shed without my consent, broken shower, broken buzzer, broken blinds, heating breaking down twice, greasy and dirty furnishings throughout. The flat was handed back at end of, 6 month tenancy, about ten times cleaner than when I moved in, with new toilet seat (did I mention the original was broken, and being held on with sellotape?), New coat hooks (old ones crumbling out of wall), new net curtains with pole and a kitchen free from the inch of grease from when I moved in. Despite this I was charged £54 for a cleaning, with a cheeky £30 admin fee added on for my troubles. I requested a copy of the invoice for the cleaning 17 days ago, and have not yet received it, despite emails, visiting northwood, and phoning twice to speak to management, who did not return my call. Very disappointed at the lack of support given to tenants by this company, and I will not be recommending to anyone. Watch out for unlawful charges and insincerity.

Sandy · 2 January 2018

★★★★★ 5/5

The Trusted Agent

Excellent service from Northwood, made some very last minute viewings available and gave me all the information needed to get my flat. Would definitely recommend. A special mention to Nicola and Ali for being so friendly and helpful with the whole process. Thanks!

Lewis · 13 January 2023

★★★★★ 1/5

Google

One star is one too many!!! I viewed a flat on thursday with 2 other people that were interested in that flat and I was told that it going to take up to 1day until i will have an answer. In the meantime they were cheeky enough to ask me if i could pay 6 months rent in advance (!) and they probably did that just to ditch me , thinking i would never have the money to pay. Even though i agreed to pay the money they gave the flat to someone else and decided it would be very nice of them NOT to let me know , although i waited for 5 days for their answer, having prepared the money for 6 months rent . A simple negative answer would have been better. I gave a notice to my current landlord and i cannot afford to waiste 5 days waiting for them to give the flat to someone else. Thank you Northwood! Thanks for nothing!

Andreea · 2 January 2017

★★★★★ 5/5

Google

As a private landlord, I know that Matt and the lettings team at Northwood work to a really high standard of professionalism and expertise. They deal with landlords, and tenants with a high level of respect and understanding of their needs. They offer different packages to suit differing landlord needs and keep abreast of current and new legislation regarding housing and letting. I have met many members of the team at Northwood and have found them all to be of the same highly professional standard. A really good letting agency which I am delighted to recommend!

Abi · 2 January 2017

★★★★★ 5/5

Google

We had a viewing with Debbie. She was so lovely and answered all our questions

Morgan · 10 May 2025

★★★★★ 5/5

Facebook

Have been with Northwood for nearly 5 years as they are our landlords letting agents . They have been excellent in every aspect of their duties. Nothing was a problem and they were always very pleasant to deal with , we have moved on but would have no hesitation in recommending them , definitely a 5 star company..

George · 26 January 2023

★★★★★ 5/5

The Trusted Agent

Right from the beginning the process was easy. Many thanks to Ali, as all steps explained, all questions answered confidently and promptly. I would recommend using Northwood, even though they are not Aberdeen based, and therefore unable to advertise on ASPC, they still managed to reach enough to sell my property very quickly.

Nicola · 29 August 2021

★★★★★ 5/5

The Trusted Agent

In the almost 5 years we have been with Northwood we have had absolutely no problems with you . All communications and interactions have been excellent, every member of staff that we have had and interacted Caithness has been very professional.

George · 26 January 2023