Trusted Agent profile · Aberdeen
Verified
★★★★★
579 reviews across 4 platforms
207-211 Rosemount Place, Aberdeen, AB25 2XS
Part of Northwood, see every office.
Northwood's office in Aberdeen, at 207-211 Rosemount Place, is rated 4.5 out of 5 across 579 reviews on four platforms, including 355 Google reviews rated 4.3.
355
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
189
Reviews on The Trusted Agent
This office
13
Reviews on allAgents
Business-wide
We’re award-winning experts in all things property, providing sales, lettings and investor solutions under one roof. Independently owned and managed by Laura and Matt, we have 16 years’ experience in the North East property market. Our team are proud Aberdeen city and shire residents, taking enormous pride in serving landlords, finding new homes for our clients and consistently delivering five-star estate agency services. With a presence in Rosemount, Inverurie, Banchory and Stonehaven we represent Aberdeen city and Aberdeenshire, covering the expanse of the North East from the rolling hills of the Royal Deeside to the gorgeous coasts from Huntly to Laurencekirk, and the glistening granite of the city centre. We’d love to help you achieve your property goals. Call the Northwood team now on 01224 218450 and we’ll direct you to your nearest branch in the North East to discuss your sales or lettings requirements and receive a free no obligation valuation of your property.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
The Trusted AgentI used this agency for renting my flat in Aberdeen for more than 1 year, very professional, rental payments on time in my bank with accurate calculations , flexible but most important they follow perfectly all instructions we agreed, leaving in another country for me was very important. Scott did a great job and always promptly replied, top class agent!
1/5
GoogleTerrible organization and customer service. 7 months after I moved in and I am still waiting for them to sign the inventory and for a re-reimbursement due to the flat been unclean when I arrived. During my last inspection the owner of the property turned up (which I wasn't informed would happen) and I got chatting: "So have you had a chance to sign the inventory I made for you and Northwood 6 months ago?" "..No, they haven't told me anything about that." "..Oh, well have they told you about the broken extraction fan I reported 4 months ago?" "..No." I recently got in contact with them to discuss my rent and get it lowered, due to house prices lowering in the area and the poor service I am receiving. 3 weeks later, 5 minutes before they close (the absolute maximum time they are allowed by their policy to respond) I get an email: "I received a message you would like to extend your lease for a fixed term?". It took them all that time to respond to me and they got it completely wrong. Absolute joke. Edit-09/03/2021 Does anyone else find it weird that all of the 5 star reviews are from accounts that have only ever reviewed Northwood? Also, that all of the 5 star reviews specifically name Juliet or Nicola, are they the only people that work there? Almost as if such accounts were fake and created to boost the star rating.
Dear Reviewer, We review any feedback we receive and constantly strive to give the best service. We have no note of any complaint on file in relation to these events described and do have a formal complaints procedure regulated by the property ombudsman for when issues arise. With regards the inventory, there are seven days from the start of the tenancy permitted for any notes, therefore anything submitted in that time frame will be considered. All of our properties are clean to a professional standard and when issues arise at check in it is our policy is to arrange for the professional cleaners to re-attend. With regards maintenance issues we have a maintenance reporting portal so that all issues are logged and tracked to review the action required. With regards to a rent review, often the landlord will enquire as to the duration a tenant wishes to further remain in the property to enable them to make a fully informed decision as to any potential review. We are sorry that we have fallen short of your expectations but will do our utmost to resolve all to your satisfaction should you wish to contact us directly at the office. Best Regards Matt Pullinger
5/5
The Trusted AgentNicola was super helpful and was able to quickly rearrange a visit to test electrics in the property due to a conflict in our schedule. She responded quickly to my emails and was very professional. We really appreciated her for booking a different date for the works to be carried out
5/5
GoogleI would recommend Northwood to anyone looking to rent out their property. Juliet and the team have been great, very knowledgeable and proactive
Many thanks for taking the time to share this feedback we really appreciate it! Best regards Matt Pullinger
5/5
GoogleI was lucky today to have Debbie Sharp to show me around. She knew everything and was of great help.
Many thanks for sharing your experience, best regards Matt Pullinger
5/5
allAgents"Express my gratitude for a..."
I wanted to express my gratitude to Nicola Walker for her help with a maintenance issue in the flat I have been renting for five years now. Not just for facilitating a smooth and effective experience in the arrangements and in the process of solving the problem, which she has done to perfection, but mostly for being kind and understandable in accommodating my requests for dates and times availability. She has made possible a rare experience these days of a true service with customers needs in mind and heart. Thank you
5/5
GoogleOver the past 10 years I've found Northwood's level of service and pricing, along with the quality of their properties to be excellent. In particular, Nicola Walker has been a first class and reliable contact for me.
Many thanks for your review Keith its greatly appreciated, Best regards Matt Pullinger
5/5
The Trusted AgentWe were overwhelmed with how clear and easy the communication was between ourselves and Northwood. Ali was agile and adaptive in supporting our pursuit of the perfect family home and it should be commended that she removed the stress from the experience. The personal approach was important for us and we hope this attribute across the company allows them to continue for success.
5/5
FacebookExcellent. This was my first experience as a tenant here in UK and all Northwood team were really collaborative, helpful and understanding! The property was great. Totally recommended. Scott was extremly helpful.
Many thanks for this great feedback!
5/5
The Trusted AgentAbsolutely no issues, Alicja went above and beyond to make sure to keep me.informed and kept the whole process as smooth and as quick as possible. The collection of keys was quick and hussle free. There was also no issues with the flat and everything was as expected or better.
5/5
GoogleHad a great experience with Alicja! She was really helpful, friendly and quick to respond to all my questions. Highly recommend her and the team!
Many thanks for sharing your experience, we really appreciate it, best regards Matt Pullinger
2/5
GoogleWARNING! Despite a great few years with them, upon leaving, they are attempting to take money from our deposit for issues that not only did we not cause, that are not in the exit itinerary but is believed to be caused by their own workmen while property in their possession. Tying to hold previous tenants liable for damage they cause despite exit video evidence to the contrary.
We are sorry to read your review. Deposit protection ensures that any claim is evidence based, we are happy to discuss further on 01224 218450 best regards Matt Pullinger
4/5
The Trusted AgentHave used Northwood Aberdeen for many years while renting my property in Stonehaven,when I decided to sell my property I had no hesitation letting Northwood sell my property,though it took a while to sell the property,special thanks to Ali for all her hard work in getting it over the line,would highly recommend Northwood
5/5
GoogleLynn at Northwood ensured from start to finish a professional experience during my first viewing with the agency. Lynn left no questions unanswered, and was well informed on the property. This gave me a good insight to the specifics at question. Highly recommend.
1/5
GoogleI wish there was an option to give 0 stars as that's what this "letting agency" deserves. I would AVOID this company at ALL COSTS. A chocolate teapot is more reliable than this company..it's funny they say they are happy to help with any problem but when you do need help and it doesn't benefit them it's as if they have done a Houdini, I had to deal with multiple issues myself as emails were ignored for months and when I did get a response it was nothing to do with the problem.. Honestly don't waste your money/time or energy with them. The LEAST professional letting agency I have EVER dealt with...my advise is, When there is an issue or just questions. Write everything needed in an email and sent them it..then phone them from different numbers that aren't on the application form as they have a habit of being "unavailable" or just not answering the calls but as soon as someone else phones from a different number for you they answer straight away. Just continue to phone them until you get the answers/actions you need. DON'T let them fob you off and say they will phone you back as they wont. LET YOUR HIDDEN KAREN PERSONA OUT. When moving out make sure you document cleaning the flat with photos and videos for evidence so they don't try and charge you with the cleaning fee. When it came to getting my deposit back..they hadn't even registered my name under the property with Safe Deposits Scotland so I had to phone them back and it was like pulling teeth with them..When they finally got round to it they gave SDS the incorrect the information as they misspelt my email address...SO GLAD I don't have to deal with them now..How the hell they got such a high rating I will never know.. definitely got some bots making fake reviews! AVOID AVOID AVOIDNegativeResponsiveness, Quality, Professionalism, Value
Hi Lois, I am sorry to read your review. If you feel you wish to discuss this with me further I can be reached on 01224 218450, best regards Matt Pullinger
3/5
GoogleI was a tenant with Northwood for over six months, they are consistently difficult to deal with. They forced my flatmate to pay six months rent upfront because he and his family live in Italy and do not have a UK address. I spent half a day waiting in their office before I could move my things out of my previous flat as I had to wait until my flatmate paid 6 months rent in advance. Before we moved out we had been given a list of demands to get our full deposit back. This included replacing the bath sealant in a damp bathroom, and at the time of writing we still have not recieved our deposit nearly a month later. I had recieved a call from the landlord, thanking us for the condition we had left the flat in. Northwood have been very unhelpful to us as tenants. Edit: 25/06/2020 Our deposit was returned to us, after I wrote the above review and contacted the office. Matt spoke with me over the phone and was happy to discuss and resolve any issues.
Dear Ben, We are sorry to read your review, we have no note of reviving a complaint and are happy to discuss further on 01224 218450. We have strict processes to follow in these matters and take instructions from the landlord also, best regards Matt Pullinger
5/5
GoogleVery friendly and helpful from the first initial call. Ive dealt with many agents and these guys are head and shoulders above them all.
That means so much to all of our hard working team! Best regards Matt Pullinger
5/5
The Trusted AgentIt was a pleasure to work with Ali Clark of Northwood. Very professional, I would recommend This agent should you want to sell or buy property. They are outstanding
5/5
allAgents"Outstanding and quick..."
It was a pleasure to work with Ali Clark of Northwood. Very professional, I would recommend This agent should you want to sell or buy property. They are outstanding
5/5
The Trusted AgentI???m delighted that I chose Northwood to sell my flat as they provided such a friendly and helpful service. Ali Clark went out of her way to guide me through the process & found a buyer within a week. Thanks again!
5/5
The Trusted AgentOver the two years we found Scott and his team to be very helpful and they attended to any issues we faced in a timely manner. Great service, would highly recommend.
5/5
The Trusted AgentFantastic servicefrom Northwood. Ali was very attentive and quick to respond with great advise on the market. Thank you so much.
5/5
The Trusted AgentAli was lovely and very helpful when I was buying my first home, everyone involved made the process very easy as I was nervous being a first time buyer. I???ve settled into my home nicely and I want to thank everyone who helped with the process, so thank you Ali :)
5/5
The Trusted AgentHighly recommended Northwood Estate Agents I sold my property within 4 weeks of my property going on the Market. From start to finish Ali kept me In touch with all aspects of my sale From viewing to arranging my mail lol Laura and her team I highly recommended. Thank you all for selling my property for me Northwood.
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