Northwood Aberdeen reviews

★★★★★ 4/5

Google

As a present tenant, so far very good service from Northwood, professional service with plentiful notice of works to property, professional tours. Goes above just doing the minimum legal requirements of a letting agency, which can be nice. Minor qualms; can sometimes be slow to enact upon maintenance reported through the portal, we've had some minor things that took a while, some issues still never amended, albeit small maintenance points things that didn't truly hamper our standard of living, such as garden damage. In addition, the process of application for tenancy was professional, but also long and pernickety, could have benefitted from less stringent demands. On the whole, so far, very good (Note: REVIEW SCORE SUBJECT TO CHANGE depending upon how the deposit resolution and recompensation stage goes)

Kyle · 1 January 2023

★★★★★ 1/5

Google

Pretty poor agent, the representative we met at our viewing was clearly not interested- no greeting as we knocked at the door, no tour or explanation of sockets/storage/location, etc....she was more interested in her phone! One of the worst I've came across. Then a lengthy written application has to be completed, to then not to be updated on whether you are successful or not. I had to keep calling this company, 1/10 for professionalism - a school leaver would have done this job miles better.NegativeResponsiveness, Professionalism

Donna · 1 January 2023

★★★★★ 2/5

Google

Nice properties but sadly when asking questions they’re never answered properly e.g is this pet friendly? To be return to make a booking… I was also emailed this morning about availability to view again but an hour later at 9am to say there was already an application received prior. If this is the case, why was I notified at 8am that no one was interested and therefore I should consider viewing? For a working professional this is very difficult to determine if this is disorganization or games… it’s a big deter from rental prospects. Great pictures on the properties though.

H · 1 January 2023

★★★★★ 1/5

Google

Me and a friend used northwood to rent a property for about a year and a half. while our renting experience was fine, in true renting style, northwood charged us for “damages” for pins that were half in walls falling out and ignored our calls and emails for months. Refused to provide us with the invoices for the contractors they claimed had to attend the property. **EDIT POST REPLY** how can we be told to phone the office to discuss the issue when every time i phone (multiple times a week) i get told no one is available or that someone will get back to me and don’t? we have been provided 0 evidence to back up the charges and when i’ve asked for them to be provided i have been IGNORED???

Cara · 1 January 2023

★★★★★ 2/5

Google

They will ask you for a months rent + £100 and then coincidentally charge £108 for cleaning even when you have had it professionally cleaned and left it in nicer condition than when you moved in (we even offered to repaint two rooms to freshen them up). Thank goodness we requested an invoice from our cleaner so when we fought it and they requested proof we had it. GET AN INVOICE when you move out so you aren't scammed out of £100. Took almost three months to get our deposit back and they did everything last minute, they only responded because my partner escalated it with SDS. Communication overall was pretty poor throughout our tenancy as our person of contact seemed to always be on annual leave... You also don't get their email or number and instead have to go to a general email and wait ages to hear back. They won't reply unless it is going to affect them directly so make sure to chase them up. I was also extremely disappointed at how they dealt with viewings, we were still paying full rent and they would book silly amounts of viewings expecting us to drop everything for them and be out the house (in a world where so many are now work from home). I didn't mind the bookings as I know that's what they have to do, but a double check to ask would have been nice. I also kindly asked them if they could avoid touching anything during the viewings due to not only covid (we at the time did not get sick pay for covid), but my sensitive and confidential work documents I had too. I left all of the wardrobes open, doors open, lights on, kitchen cupboards open etc and when I came back in there was lights off, cupboards closed etc. But again, unless it benefits them they don't care. They aren't totally awful and at the beginning they seemed alright, I wouldn't not rent a place I loved because of Northwood but I would certainly be extra cautious with everything you do with them.

Sophie · 1 January 2023

★★★★★ 5/5

Google

Excellent. We had a very good experience with Northwood. Also, we received our full deposit back at the end of the contract period. Rory was very helpful in dealing with all our problems during the Tenancy Period.PositiveResponsiveness, Quality, Professionalism, Value

Sibil · 1 January 2022

★★★★★ 5/5

Google

I have recently viewed a property through Agent Debbie and my experience was wonderful and satisfactory having addressed all questions regarding renting a property. Thank you.

Shaleen · 22 August 2025

★★★★★ 5/5

Direct reviews

I can't recommend Northwood Aberdeen highly enough! They recently helped me sell my house, and the entire process was incredibly smooth and efficient. Thanks in particular to Ali Clark, who went above and beyond with her professionalism, prompt communication, and valuable advice.

Marleen · 6 June 2024

★★★★★ 5/5

Direct reviews

No faults with Northwood, they keep us informed and up to date with progress. As we do not live in Aberdeen we felt they were taking care of the sale.

Donald · 12 December 2024

★★★★★ 5/5

Direct reviews

I have recently sold my property with Northwood and want to thank all of the team for the wonderful service received. A special thank you to Ali for making the selling process so easy and straightforward - even managing to sell my flat in under a week! I am delighted with the outcome.

Emily · 2 October 2023

★★★★★ 5/5

Google

Our son was looking for a property for university, Ashton was great in giving him options and helping him find his accomodation

Jim · 22 March 2025

★★★★★ 5/5

Direct reviews

I bought my flat thru Northwood last year. Perhaps that was the best decision I even made! Ali and team helped me massively, advised, answer all questions. All progress of buying was easy, straight forward and stress free. Feel as the lucky one as all progress took only(!) 3 weeks!Defo will recommend and hopefully I will be able to use in th me future again!

Milly · 7 September 2022

★★★★★ 5/5

Direct reviews

The process has been seamless from the old tenant moving out to the new tenant moving in. Alicia Jasinka has been very helpful and has responded quickly to all my emails. It was a quick turnaround but she managed it with no problems.

Diane · 18 April 2024

★★★★★ 5/5

Google

Could not be happier with the service I received from the Northwood team. Having both acted on my behalf while my property was a rental as well as while it was being sold, all engagement with Northwood has been friendly, supportive and professional (especially when dealing with my MANY questions). Would definitely recommend!

Ailsa · 13 September 2025

★★★★★ 5/5

Google

Excellent service, have used them for a few years now. Alicja does an excellent job! Would thoroughly recommend.

Mark · 12 October 2025

★★★★★ 5/5

Direct reviews

I???m very glad I chose Northwood to sell my property and would definitely recommend them. From initial enquiry they stood out from the others with a more personal and professional approach giving me the confidence they would proactively market and sell the property, which they did. Laura???s advice was invaluable and Ali was excellent with very good communication throughout and nothing was ever a problem. They were great to work with.

Nicola · 24 July 2021

★★★★★ 5/5

Google

We found Debbie to be a most helpful, friendly and professional agent. She has shown us around a property three times now, and she made it a very positive experience every time.

Henk · 9 May 2025

★★★★★ 5/5

allAgents

"New overseas landlord - liked ..."

New overseas landlord - liked the start up process - Nicola was very helpful in arranging everything and dealt with everything from contractors, keys, payment of invoices, arranging upgrade works.

M · 7 October 2022

★★★★★ 5/5

Direct reviews

Northwood have been involved very recently with both the sale of a property, and with the rental of another property on my behalf. Throughout, arrangements were dealt with professionally and promptly from conception to completion. Ali and Juliet were particularly efficient - they have a thorough knowledge of the local market. I was kept well informed throughout, and will certainly be using Northwood again in future!

George · 24 March 2022

★★★★★ 5/5

Google

Great assistance and worth it to get a house

Cruzel · 25 December 2025

★★★★★ 5/5

Google

We were shown around lovely properties with Fiona. Great personalized customer service. She always kept a look out for properties that may suit our needs and went out of her way to arrange viewings convenient to us. She's also just great chatting to! Thanks Fiona :)

Ashni · 2 January 2019

★★★★★ 5/5

Direct reviews

Ali and Juliet were both a fantastic help and were quick to get answers for any questions or issues I raised. They were both very friendly and knowledgeable about the property, and took additional time to congratulate me on the purchase of my first home.

Callie · 24 January 2024

★★★★★ 5/5

Direct reviews

We chose Northwood to market our son's flat in Aberdeen. The service we received was outstanding. Ali Clark gave us excellent advice on presentation and was extremely diligent in progressing the sale. She also organised a tradesman to do some remedial work. As a family we would recommend others to use Northwood to sell property.

John · 11 May 2023

★★★★★ 5/5

Facebook

I met Laura Mearns at a business event in Aberdeen recently and in conversation (when I was sighing about how much renting was costing me) she gave me some excellent advice. It had never occurred to me that I was in a negotiating position with my landlord - I had just been so happy to have a great house in a superb location I had paid only a bit less than the asking price. However, with Laura's many years of experience she was able to advise me on the correct wording to write to the landlord to ask for a reasonable decrease on the rent for my rental extension, to reflect current market conditions and my willingness to rent long term. I am delighted to report that they thought my request reasonable and we saved £200 per month! Outstanding service and an all round sensible approach to doing business with property - well done Northwood and I am happy I met you Laura!

Suzan · 24 August 2016