Trusted Agent profile · Aberdeen
★★★★★
1,960 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,960 reviews on two platforms, including 422 Google reviews rated 3.4.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
GoogleI phoned and my problem was sorted very quickly. Lovely service from Megan.
Good afternoon, Thank you so much for taking the time to write a lovely review. Happy to hear you are satisfied with the service being provided. Kind regards, Stonehouse Lettings
1/5
TrustpilotAwful service non existent…
Awful service non existent communication and feedback
Hi Craig,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at AshleySmith@djalexander.co.uk and include the address of the property, so we can look into this matter for you.
5/5
TrustpilotGeorgia is the bees knees
Whenever I call D.J Alexander I’m always lucky enough to get Georgia on the end of the phone. She is incredibly helpful and very easy to speak to. 10/10
4/5
GoogleGreat services. My property manager, Debbie, is always on hand to assist anytime I have issues in my apartment.
5/5
TrustpilotExcellent Service
I am very impressed with the overall service from DJ Alexander and would highly recommend to others. Laura Mctaggart and the rest of the staff were very friendly and efficient, I can't complain.
5/5
TrustpilotKirkinner Apartment
From the Application stage to viewing and payments. It was so smooth and professional. Laura and John are very good at communication.
5/5
TrustpilotA Good Experience
The people with whom I interacted - Alistair Scott, Rachael Bulloch and Dimitris Anagnostou - were professional and genuinely concerned to be helpful. They made the process of renting a flat as pleasant as possible.
4/5
TrustpilotFriendly and helpful for organising…
Friendly and helpful for organising flat viewings
Hi, thank you for the great review!
5/5
TrustpilotGreat first impression
This my first time renting a property from DJ Alexander and I am very pleased to work with them. Laura helped me a lot and her immediate response was really valuable and well appreciated.
5/5
GoogleExcellent Service received from Stonehouse, highly recommended them. 5 star service
Hi Lyndsey, Thank you so much for taking the time to leave us such lovely feedback. We really appreciate it. Kind regards, The Stonehouse Team
1/5
GoogleStay away! Don’t check tenants. They fly tip rubbish at properties. Take no responsibility for anything.
4/5
GoogleGill and Joel very helpful, despite the abominable conditions of Aberdeen property market these past years.
2/5
GoogleThis letting agency had such poor communication and took forever to get contractors out for maintenance issues. Shame as our landlords were top notch and so nice but stonehouse let us down so much various times that we moved company and flat.
1/5
GoogleExtremely lack of communication.
Good morning, we would like to investigate this further for you. Can you please contact us on complaints@stonehouseproperty.co.uk so we can look into this for you. Kind regards, Stonehouse
5/5
TrustpilotGood quality customer service
Amazing service with DJ Alexander,
Hi Chelsea, thank you for the great review!
5/5
GoogleGreat experience on all stages of the lease process!
Good morning Mikhail, Thank you so much for the positive comments. We really appreciate it. Kind regards, The Stonehouse Team
5/5
TrustpilotExcellent customer service
Excellent customer service especially Ms Amber Moyes very happy with the professionalism way of handling my enquiry and interest in the property I'm asking for.Thanks
5/5
TrustpilotHaving spoken to the customer care…
Having spoken to Amber Moyes the customer care today, she gave me detailed information I need to know on my enquiry. For me that’s Satisfactory
1/5
GoogleThis company are a disgrace! My lawyer will be in touch with them!
1/5
TrustpilotAbsolutely shocking
Do not rent a property from these jokers. It will be rife with issues and you will have to endlessly chase to get them sorted out. The worst rental experience I’ve ever had by a distance.
1/5
TrustpilotAgent did not come to the meeting
Agent simply did not come to the meeting to show the advertised flat as they couldn't find the key (or at least that's what I was told). I was notified only 20 min before the meeting.
5/5
TrustpilotGreat experience with Sorcha
Great experience with Sorcha from D.J Alexander - looking forward to renting with them, they have made everything easy so far. Can’t thank them enough for quick responses.
4/5
GoogleHighly satisfactory. Prompt response to any queries
Dear Ike, Thank you so much for the positive feedback! We are happy that you have been satisfied with the service. Kind regards, Stonehouse Lettings
4/5
TrustpilotSalvatore review
Salvatore reviewI had a really pleasant conversation with Salvatore this morning, who promptly prioritized our maintenance issue. He was reassuring and acted quickly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
