5/5
GoogleVery happy with the service i received from Beth Robbie St Stonehouse Lettings
Trusted Agent profile · Aberdeen
DJ Alexander Aberdeen reviews
★★★★★
1,960 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,960 reviews on two platforms, including 422 Google reviews rated 3.4.
Reviews
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
Google4/5
TrustpilotQuick, helpful. No issues
Helpful staff with good knowledge of the respective property. Smooth and easy process from start to finish.
5/5
Trustpilotefficient service
Have just had a flawless start to Tenancy which has helped settle me. Within 1 week all references and documents completed and Laura McTaggart really assisted with getting everything through so quickly for us.
5/5
GoogleRespected professionals and cozy waiting area.
Agent replied · 13 June 2024
Thank you for your feedback Raycho! Kind regards, The Stonehouse Team
5/5
TrustpilotI had a really great call with Amber…
I had a really great call with Amber today! She was really friendly and clear, making the process very smooth! Thank you.
1/5
GoogleWill try and retain a large proportion of your deposit for 'cleaning' even if property is left as it was found. Uses sister companies to carry out the inventory and cleaning so you will most likely be overcharged.
1/5
TrustpilotSeverely understaffed
Severely understaffed in the lettings team. Everytime I call them I have to wait at least 30 minutes before someone picks up the phone. Absolutely ridiculous.
5/5
GoogleKaiya.Marr replying to messages quickly and efficiently
5/5
GoogleHi ,this is the second flat with stonehouse and what i can say is that i'm very happy to collaborate with them. Serious ,punctuals and they have great flats. I love my current flat. Thx STONEHOUSE
5/5
GoogleI had a viewing with a lovely girl Natalie, who was amazing. She was highly professional and very knowledgeable. I would highly recommend this company.PositiveQuality, Professionalism
5/5
GoogleGood, prompt and always available assistance from Beth Robbie.
5/5
TrustpilotQuick turnaround for Maintenance Issue
I am greatly satisfied with how David Harcus helped to sort out the maintenance issue I had in my flat in a quick time. Much Appreciated!
1/5
GoogleRented from Stonehouse for 9 months. They tried to charge us 500 for cleaning after my wife and I had scrubbed the place inside out. Wouldn't touch them again.
5/5
GoogleSo helpful to me from the start. Can't thank you enough for your support thank you 😀 …
1/5
GoogleIncompetent, unprofessional and rude every step of the way. Ripping off young people and telling bare faced lies. Avoid this company at all costs.
5/5
TrustpilotExcellent service from Craig Masson
The Property Manager Craig Masson from D. J. Alexander agents has been very friendly, professional, kind and helpful person during my search for finding a proper flat to rent.
1/5
GoogleDon’t do the reposit scam. Stonehouse charged us 13 hours worth for cleaning to dust the radiators
5/5
TrustpilotExcellent service salvatoredeluc got…
Excellent service salvatoredeluc got back to me within the hour 🙌 nice phone manner
5/5
TrustpilotThe best letting agents I have been…
The best letting agents I have been with. Very reliable and very honest with the deposit at the end!
5/5
TrustpilotI had a great experience with Diane…
I had a great experience with Diane Harte in D.J.ALEXANDER.
5/5
TrustpilotMark Hall
Mark Hall could not have been more helpful.. directing me to suitable properties and calling me back to discuss. Very much appreciated .. Stephen French
1/5
GoogleNot a great experience - mixed up bank details on the documentation provided and as a result I ended up paying the wrong Landlord! An extremely embarrassing error...
5/5
TrustpilotCustomer service on phone was…first class
Customer service on phone was excellent. Extremely helpful. Makes a pleasant change
1/5
GoogleExtremely unprofessional.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
