Trusted Agent profile · Aberdeen
★★★★★
1,960 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,960 reviews on two platforms, including 422 Google reviews rated 3.4.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
1/5
GoogleWorst company in Aberdeen
Dear Patrycja, I’m sorry to hear that you have only rated us one star. We appreciate your feedback, if you would like to discuss this further please contact our Managing Director, Aileen Merchant via email aileen.merchant@stonehouseproperty.co.uk. I will ensure your feedback is forwarded to the relevant department so we can improve services in the future. Kind regards, Customer Care Team
5/5
GoogleLovely experience. They went above and beyond and their understanding towards my situation was outstanding. I highly recommend them.
Good afternoon Jen, Thank you for the positive feedback! I will ensure it is passed onto the rest of the team. Kind regards, The Stonehouse Team
5/5
TrustpilotSo helpful!
I had a call with Amber and she was so lovely and patient with me (I asked about a long list of properties!) She was very helpful, glad I had her to ask questions to
1/5
TrustpilotFixflo
My bathroom hasn't been working since the 17th of May.I've created the fixflo emergency, but still 0 news on when it's going to be corrected.
1/5
GooglePrior to Covid any maintenance issues were dealt with in reasonable time. Now they're not interested, you call/email, send them pics/videos, nothing get's done.
1/5
TrustpilotUseless
Useless. Looking at two properties to rent. Haven't heard anything from them despite emails ,phone calls and leaving a message with them. I cannot understand why anybody who wanted to rent their property out would go to this company.
5/5
GoogleThe staff I dealt with were very efficient and polite. No problems.
Good morning Pauline, Thank you so much leaving such lovely feedback. We really appreciate it. Kind regards, Stonehouse Lettings
5/5
TrustpilotWe are early in the process but I have…
We are early in the process but I have been very impressed so far with the prompt and helpful service from Angus Fisher. The phone was answered immediately and his email responses have been very timeous and appreciated
5/5
GoogleHave had a great experience so far with Jemma Watt, very prompt to reply to queries and has provided excellent service so far!
1/5
GoogleAvoid them as much as possible, they hold your deposit and charge for damages done way before the tenancy.
5/5
GoogleEveryone had been so very nice and helpful! Specific cheers for Jemma W. for swiftly answering my thousands of questions. Great team!
5/5
GoogleGreat experience with this company so far, the property manager Joel goes out of his way to help with anything you need.
5/5
TrustpilotViewing enquiries
I have spoken to Georgia and she was such a gem. Very sweet personality and she was super patient. She gave me time and she understood my problems. She has great potentials.
5/5
Googlethe people were very nice and explained everything to us, it didn't take long either
Dear Mr. Turner, Thank you for the feedback. Much appreciated! Kind regards, Stonehouse Lettings
5/5
GoogleCouldn’t ask for gill was brilliant made it all very easy and quick to sort things out for us too marks
5/5
GoogleGood interaction with Shayem from Stonehouse, very supportive and quick in reaction in order to fix some issues regarding my flat.
5/5
GoogleI met with Natalie who was very friendly and gave us a wonderful tour of the property I was interested in. Booking an appointment was very easy. Overall very great experience.
5/5
TrustpilotExcellent and speedy service despite…
Excellent and speedy service despite the very serious national crisis.
Hi Simon, thank you for the great review!
5/5
TrustpilotColin had been incredibly friendly
Colin had been incredibly friendly, helpful and informative! Excellent service.
Hi Christopher, thank you for the great review!
1/5
TrustpilotExcellent customer service
Excellent customer service. Very pleasant bad informative on the phone.
Hi Cat, thank you for the great review!
5/5
Trustpilotimran iqbal was a big help when i had…
imran iqbal was a big help when i had issues with the shower.
5/5
TrustpilotGood properties and very quick process
Good properties and very quick process. Sandie and Francis both are very helping and very good at their jobs.👍Thank you for sorting out quickly xx
1/5
GoogleWouldn't recommend at all .
1/5
GoogleAppalling company. They are professional con artists avoid at all cost. I am a landlord and they have kept all rental money for 3 months now without any explanation. This is the worst company to use if you’re a landlord.
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