Trusted Agent profile · Aberdeen
★★★★★
1,960 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,960 reviews on two platforms, including 422 Google reviews rated 3.4.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
4/5
GoogleVery Good experience with Gill at Stonehouse Lettings. She answered all of my questions and got back to all my emails and queries promptly. This made the referencing process go smoothly. I would recommend this service and thank the lovely Gill.
5/5
TrustpilotEnd to end process was very smooth.
End to end process was very smooth.Good communication, documentation
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotFriendly & Helpful
Friendly & Helpful. Thanks Sorcha! Lee
5/5
GoogleThank you very much for all your help. You have made the whole process easy and stress free. Really appreciate all your help and hard work! Excellent service provided by Gill Annand!, I can totally recommend the team.
5/5
TrustpilotGreat service
Easy and fast process by agents Miss Caroline & Diane, for renting a property in Glasgow.
Hi, thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotSmooth experience
The reply is quite prompt, and the staffs are quite helpful.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
GoogleVery professional, had no issues at all. Easy to organise viewings, and went out of their way to make everything as simple as possible.
Dear Mr Harris, Thank you for taking the time to review Stonehouse Lettings. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
TrustpilotCompany has promptly answered all…
Company has promptly answered all questions I have had: Dale Barr and Allison Pearson have both resolved issues within minues of being raised in a courteous and professional manner.
Hi Ruari, thank you for the great review!
5/5
TrustpilotExpert advice all the way through the…
Expert advice all the way through the sale
Thanks for the great feedback. I will make sure to pass this onto the team.
1/5
GoogleNot happy during the checkout as they took £370+ pounds from my deposit. Im glad that I disputed the amount with the adjucator and got £242 back. Would give 4 stars for the service but I will give 1 star as the checkout process was RIDICULOUS. Never had I gone through this process where I had to pay £370+ from the deposit.
5/5
TrustpilotQuick ,easy and to the point
Quick ,easy and to the point Mark Hall was a great help.
5/5
TrustpilotExceeded Expectations - My experience of this company that…
My experience of this company is that they go above and beyond. Caitlin Butler has provided me with exceptional service, professional and caring. Caitlin always return calls and emails and has made the challenging process of finding a flat in Edinburgh much easier. I highly recommend this company
5/5
GoogleStonehouse rented my flat out very quickly. The service was professional and timely from the start. The team I dealt with were great - Natalie and Gill in the Sales team and now Lucy as the property manager.
4/5
TrustpilotAll good
All good Excellent handling thing etc
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotGreat Experience
Great service and very helpful team
Thanks for the great review. We will pass this onto the team.
1/5
TrustpilotLandlord
Even as a landlord the lack of customer service is just beyond belief.My tenants have also had no or little service. Stay away at all costs!
Hi Ian,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. In order to do so, we kindly ask you to share more details about your experience, so that we can look into this matter for you. Feel free to contact me at KevinFraser@djalexander.co.uk and include the address of the property.
5/5
TrustpilotThank you for your quick response and…
Thank you for your quick response and real help in finding an apartment.
Hi, thanks for the great feedback.
1/5
Googlemove out two month already, still no update at all on my deposit, called multiple times since last year nov, every time I was told someone wil contact, but till now, no phone , no email, nothing
5/5
GoogleAmazing Experience, always ready to assist you .Paige Wilson I love your professionalism Quick to response alway providing solution In a professional manner . Lovely Company to deal with when renting a property
1/5
GoogleBE CAREFUL! Crime Organisation, when you move out. Seriously, the flat was not fully clean when I moved in, but much cleaner when i moved out. But the agency found things that are ridiculous, not even worth to mention. FOR THIS THEY WANT NEARLY HALF OF MY DEPOSIT (£650). £281 for cleaning mirror, corner, etc dust clean.
5/5
GoogleVery well looked after by the Stonehouse staff - every step of the way I was dealt with professionally- I would recommend them should you be looking for rental properties.
Good afternoon Peter, Lovely to hear this! Thank you so much. Kind regards, Stonehouse Lettings
1/5
TrustpilotI've yet to receive a single response…
I've yet to receive a single response to any of the emails I have sent about a number of properties, over a number of weeks. Absolutely useless.
Jenni, if you would like to send me an email with your requirement then i can look into this for you. The property market is extremely busy in Edinburgh at the moment so i am sorry if your email has been overlooked. You can also call us on 0131 558 3000 and speak with a member of our enquiries team. They are available Monday to Thursday 09.00 to 17.30 and Friday 09.00 to 17.00.Kind regardsSteve RobbinsHead of Customer Servicesteverobbins@djalexander.co.uk
5/5
TrustpilotStaff were very competent
Staff were very competent, friendly and helpful which made the process for partner and I super swift and easy and stress free! Shout-out to Caroline for consistently keeping us up but I date Would recommend using DJ Alexander estate agents.
5/5
TrustpilotDonna at DJ Alexander made our lives so…
Donna at DJ Alexander made our lives so simple and easy it has been a very painless process to find and secure a lovely flat.
Hi Sarah, thank you for the great review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
